hp software emea performance tour 2013 - hp.com software emea performance tour 2013 ... hp universal...

HP Software EMEA Performance Tour 2013

Zurich, Switzerland September 18

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Service and Portfolio Management Highlights

Robert Kreher PMPPractice Leader – IT Strategy, Planning & Governance

HP Software

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3

Automating the management of IT services

Service & Portfolio Management

Strategy to

Portfolio

Requirement to Deploy

Request to Fulfill

Detect to Correct

ProjectPortfolio

Management

Application LifecycleManagement

Agile ManagerService Manager

Business Service

Management

Asset Manager

Universal Discovery

UCMDB

Service Anywhere

Executive Scorecard

ApplicationPortfolio ManagementCloud & Automation


Managing the entire service lifecycle from strategic demand to operational support

HP Service & Portfolio Management

Service and Portfolio Management

Signatures for compliance

Codeless configuration

Context-basedcollaboration

Market-leadingdiscovery

Strong project workflow engine

Asset Management

Automate discovery and dependency mapping of hardware, software, servicesUniversal CMDB and Universal Discovery

IT Service ManagementIntegrate and automate service management and optimize the quality of IT services

Service Manager Service Anywhere

Strategy, Planning, and Governance IT Executive Scorecard

Application Portfolio Management

Real-time control of investments, portfolios, and resourcesProject & Portfolio Management


Connected end to end to simplify the management of IT services

HP Service & Portfolio Management

Service and Portfolio Management

Signatures for compliance

Codeless configuration

Context-basedcollaboration

Market-leadingdiscovery

Strong project workflow engine

Asset Management

Universal CMDB and Universal Discovery

IT Service Management

Service Manager

Strategy, Planning, and Governance IT Executive Scorecard

Application Portfolio Management

Project & Portfolio Management

Service Anywhere

ALM

Cloud & Automation

BSM

ALM/QC

Agile Manager


Automating the management of IT services

Service & Portfolio Management

Strategy to

Portfolio

Requirement to Deploy

Request to Fulfill

Detect to Correct

ProjectPortfolio

Management

Application LifecycleManagement

Agile ManagerService Manager

Business Service

Management

Asset Manager

Universal Discovery

UCMDB

Service Anywhere

Executive Scorecard

ApplicationPortfolio ManagementCloud & Automation


Service & Portfolio Management Highlights

Themes


Social Self-Service

Simple Search, Social, Contextual Feeds (Knowledge, News, Incidents, …)


New User Interfaces


Tablet Support

Service Manager Self-Service

Project & Portfolio Management

Tablet Support for SRC and PPM


Smartphones Mini Apps

Project & Portfolio Management Apps

Service & Asset Manager Apps

Use Case Focused Smartphone Apps


Cloud 360° – powered by HP IT Executive ScorecardUnderstand & consolidate Cloud cost and performance

Set correct service offering price based on deployment cost

Prove cloud ROI

Track and understand LOB’s usage of the various services

Auto data consolidation from CSA and providers (Amazon, vmware)

360° view - finance and performance aspects in a single page


Solution overview

HP Asset Manager Cloud System Chargeback

Enabling cost recovery for IT resources based on usage

• Chargeback and show back

Cost transparency to understand cloud services true costs

• Role-based cost control

Simple to manage and easy to use

• Great user experience

• OOTB charge back rules and reports

5

Simple billing to charge for IT consumption of virtual and cloud resources based on actual usage


Service & Portfolio Management Highlights

Products


Assess and Manage Applications

HP Application Portfolio Management Highlights

Centralized repository of applications, business processes, organizations, owners, businessobjectives and servers

Application dependency mapping and graphing(apps, processes, servers, locations, organizations)

Powerful analysis and visualization experience

Built-in survey distribution and processing engine

Strategic decision support to manage and optimize the application portfolio based on

• Quantitative data

• Qualitative data

Built-in hand-over to PPM


Comprehensive software asset management

HP Asset Manager 9.40 Highlights

Software Asset Management for Oracle• Aligned with UD for Oracle LMS

SKU Library• Extended asset library: 180,000+ Stock Keeping

Units (SKUs)

Usability and User Interfaces• Revamped UI, usability improvements• Revamped reports and dashboards

Mobile Device Management• Management of phones and SIM cards• Mobile leasing contract management


Agile governance

HP PPM 9.21 Highlights

Improved user & mobile experience

Enhanced Governance over SW Development Lifecycle

• HP Application Lifecycle Management integration: easily integrate application changes and view project quality

• HP Agile Manager integration: manage multiple agile products and view real-time progress at a glance

Integrated Waterfall/Agile Project Management

• Sub-project management

• Enhanced status reports


All product views are illustrations and might not represent actual product screens.

HP Service Manager 9.32 Highlights

Process Designer help desk for interaction, incident, and problem management

Custom field support for mobility services

Service Request Catalog

• SRC tablet support

• Dynamic field & value support

• OOB fields/sections in SRC checkout panel configuration

IPv6 support

Accelerating the configuration of new help desk services


HP Service Anywhere Highlights

Codeless Configuration - Simple and powerful tailoring suiteForm, table and task editor

Process Designer

Simplified processes with HP best practicesService Desk

Incident Management

Problem Management

Change Management

Configuration Management

Social CollaborationMultiple sessions with multiple incidents and interactions

Self-service portalSelf Service Ticketing

Simplified access administrationCentralized user and role administration

Authentication against customer LDAP

Decreased on-boarding with user data from customer’s LDAP

User data caching for improved performance

IntegrationsWeb services, email, and Connect-It

Data and config upload and downloadData upload of Locations, organizations, groups, user & CIs

Utilities to move customizations between SaaS systems

Automatic regular updates3-4 automatically deployed updates per yearCustomer configurations untouched

99.9% availability guarantee


HP Service Anywhere Solves extended Business Needs

Win-win between business & IT

SaaS service desk integrates with central IT

IT continues to control integration, data security and governance

Line of Business, Satellite Organizations, Remote SitesService Providers

Central IT HP Service Manager

RemoteSite

LoB

DecentralServiceDesks

powered byService Anywhere


Discovery, inventory, & application dependency mapping

HP Universal Discovery 10.01 Highlights

Powerful discovery in a single product

• Agent, agent-less, hybrid & passive

• Application dependency mapping for 180,000 discovery patterns

• Software utilization

Comprehensive inventory discovery

• Software application library of 35,000+ Application versions, 10,000+ rules

• Easy zone management

• Discovery troubleshooter

Oracle inventory Verified by Oracle

DDMA

Data Center Configuration

Virtualization/ Cloud

Database Clusters

Enterprise Applications Middleware

Inventory

Servers Desktops Laptops

Software w/ Utilization

Network Devices

DDMI

(option)Passive Discovery

Real-Time Environment Changes

RUM


HP Universal CMDB 10.01 Highlights

Enterprise Ready

• Multi-tenancy for Enterprise/MSPs

• Improved UCMDB security and history management

• Active-active HA for read operations

• Greater push capability for UCMDB adapters

Data Exploration

• Advanced topology visualization techniques in UCMDB UI

• Powerful search engine for natural language queries

Faster Time to Value

• Intuitive modeling UI for business service owners

• Data quality and similarity policies

• Out-of-the-box policy content and wizards

with UCMDB Configuration Manager and UCMDB Browser


Thank you

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hp software emea performance tour 2013 - hp.com software emea performance tour 2013 ... hp universal...

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