Engaging EmployeesEngaging Employees Today Today andand TomorrowTomorrow

PREPARING YOUR ORGANIZATION FOR THE ECONOMIC UPTURN

BROUGHT TO YOU BY: SHERPA HIGHER PERFORMANCE SHERPA HIGHER PERFORMANCE

CONVERGE, INC.CONVERGE, INC.

Overview

• Economic Statistics and Trends• What is Employee Engagement?• Recent Trends and Statistics impacting Talent

Management• A Healthy Organization…the Critical Elements• Measure of Your Organization• Summary and Next Steps

Economic Statistics and Trends

• National unemployment rate of 9.7%• Less people doing more work!

Loss of Loss of 7.2 7.2

million million jobs jobs since since Dec. Dec. 20072007

Loss of Loss of 150,000 150,000 jobs per jobs per month in month in

20092009

Economic Statistics and Trends

Economic Statistics and Trends

• August 2009 Survey (1200 unemployed workers) – 84% receive no severance pay; 60% had no advanced notice of lay-offs.

• National employee benefits increases of 5.5% or more.

• 50% of employers will not restore wages in 2010• 40% of employers will not give increases in 2010

Economic Effects

• Low morale – “Will I be next?”• Retention challenges• Lack of funding for training and development• Increased use of temp workers• Pay cuts, reduced benefits, higher productivity

quotas

Chat / Reflection• So, where are you in here?

• What information resonates most or hits closest to home?

Employee Engagement

• The psychological and emotional attachment people feel for their workplaces.

• Based on the fulfillment of basic human needs in the workplace.

• The more people feel those needs are met, the more engaged they will be.

Why Does Engagement Matter?

“There is a clear link between engagement and profitability, which make engagement a more urgent

issue now that is has been in prosperous times”

Gallup.com January 10, 2010

Current State of Employee Engagement• Only 1 in 10 workers has a clear line of sign between his task

and company goals.

• 40% of workers feel disconnected from their employees

• Only 64% of employees think management has a strategic direction.

• Disengaged employees cost US companies in excess of $250 billion annually.

The Working Population

Chat / Reflection• What does the engagement level look like in your

organization?

• What’s the impact? on people? on productivity?

The Gallup Model

What Does an Engaged Organization Look Like?

• Understanding of the business, goals, and purpose

• Knowledge of contributions to the company’s strategy

• Clear understanding of customer needs and how those needs are satisfied

• Meaning found in the job; committed to the success of the organization

• Customers feel valued, satisfied and remain loyal

• Organization is agile, reacts quickly to change

• Consistently realizing outstanding business

Tangible Benefits of Engagement

• Lower turnover

• Customer Loyalty

• Increased Productivity

• Higher Profitability

Impact on Your Customers

• Engaged Employees = Engaged Customers

• Engaged customers, buy more, more often and recommend/refer more

• PeopleMetrics Survey – Disengaged employees do not deliver quality service to customers

Preparing NOW for the Upturn

“One of the many challenges employers will face as the economy recovers is how to re-engage employees, and

especially top performers. Taking a total rewards approach and looking at all of the ways companies can motivate and

retain – including compensation, benefits, work-life initiatives, and career development – is going to be essential.”

- Ryan Johnson, VP of Research at WorldatWork

Preparing NOW for the Upturn – Why?

• Faster market share growth• Attract top talent• Exceed investor expectations• Grow earnings faster than revenues

Preparing NOW for the Upturn – How?The Critical Elements

WorldatWork Total Rewards Model

ChangeWorks – Assessing Engagement• People pay attention to where they find their

tension• The right amount of productive tension

prompts people to take action• ChangeGrid reveals productive tension levels• Allows us to predict behavior and suggest

options

Five Levels of Productive Tension & Engagement

•Stress•Power Stress•Power•Power Apathy•Apathy

Show graphic of tension vertical scale:

What level of tension

Heartline:DriveFlow

Show Intensity Scale --Home of the Thresholds

Show bands of awareness, intention, engagement,

executionmaximum growth

ChangeWorks – How we use it• Assess how likely a person (or group) is to take

the desired actions based on current readiness

• Determine the ideal location(s) on the grid for the desired actions to occur

• Suggest appropriate strategies to adjust a person’s (or group’s) readiness level as desired

Sample to Debrief

Group Profile: what does it reveal?Activity # 8: Increasing employee engagement and energy.

Group Profile: what does it reveal?Activity # 9: Increasing the number of high performance teams.

Our Offer

• One on One Grid Interpretation Debrief• Schedule within the next 10 days• 20% price reduction on group profiles or individual

ChangeGrids purchased within 30 days.

What Comes Next?

• What are you taking away from today?• What’s your next inspired action?

Thank You!De YarrisonSherpa Higher PerformanceSherpaDe Coaching610.287.2989Denise@SherpaDeCoaching.com

Mark IzzoConverge Solutions, Inc.610.296.8550Mark@ConvergeSolutions.net