Project proposal to MetLife (Metropolitan Life Insurance Company)

AUTOMATION OF THE EXAMINER ASSIGNMENT PROCESS

The Team• HEMA V• SURENDARAN• AJOY INFANT RAJ A• HARISH TCS• DIVIAN JEGAM• MICHAEL ANTONY D’COUTO• ARAVIND U

About CRESCENDO

• Crescendo Technology Solutions pvt. Ltd. is a successful software and

consulting company.

• Vision: Crescendo believes that our responsibility extends beyond

business by assisting socially and economically depressed sectors of the

communities in which we work.

• Goal: provide strategic solutions, operational leadership and the co-

creation of breakthrough solution to the changing world.

• Workforce: experts in cutting edge technologies including those in

mobility, big data and cloud computing.

Our clients

Problem StatementVehicle Accident claim

• Random assignment of examiner to estimate the damage cost.• No process in place to assign efficient examiner• Inefficient examiner estimates more amount than actual

damage. • Huge loss due to wrong estimation• Workload is not equal for all the examiners• Examiner located far away from the accident spot takes more

time to reach the spot.• No estimation of actual examiners required for a particular

area.

Justification for Implementation

• Removes the manual error.• Makes the process less tedious.• Same examiner working repetitively.• Selecting an effective examiner.• Examiner near the vicinity of the accident spot.• Determine the number of examiners required in a certain

location.• Work load on the examiners.• Prejudices of the person allotting the examiners.

Project Goals

•35 % reduction in manpower

•Optimum examiner allocation and utilization

•Reduction in claim amount by employing expert examiners

Strategy and Activities• The process behind assigning the examiners to the accident

cases is automated with the help of the proposed functionality which is added as a separate menu in the customer’s website.

• All the examiners working with the company are assigned ranks based on the complexity and the number of cases solved by them in the past.

• With the help of GPS , the examiners that are in the vicinity of the accident spot are selected and they are arranged based on their respective ranks.

• The list is further refined by taking into account the number of cases taken care by the examiner in any particular month. This helps overloading any particular examiner.

• Now the examiner in the top of the stack is assigned to the case .

Deliverables

S.No

Tentative Date Deliverable

1.September 15,

2014Report on the requirement gathering

2.September 25,

2014Design document delivered for customers’

acceptance

3. October 21, 2014 Code is delivered for User acceptance testing

4. October31, 2014 Implementation of the code in the web server

ScheduleTask Description Completion Date

Data collection Collect data regarding the examiners of the company September 8, 2014

Background check Collected data is analyzed and verified.

September 10, 2014

Requirement Gathering

Personnel from the company gather the requirement from the insurance firm and enquire the primary motives.

September 15, 2014

Design phase The website and database is designed and delivered

September25, 2014

CodingCoding is developed by the programmers using Java & SQL+

October13, 2014

Testing System and Integration testing and bug fixing

October20, 2014

User Acceptance The website is launched for user acceptance testing

October26, 2014

Implementation The website is launched and go live

October 31,2014

BudgetTasks Estimated

Man Hours Cost

Data Collection and validation 8 $ 300

Background check of the examiner's data 24 $ 900

Requirements Gathering and preparation of requirements document 40 $ 1,500

Designing the website and database 54 $ 2,025

Coding and unit testing 96 $ 3,600

System and Integration testing 40 $ 1,500

User acceptance testing and bug fix 16 $ 600

Implementation and production support 40 $ 1,500

Total 318 $ 12,000

Billing per man hour - $ 37.50 – The lowest in the IT industry

RISKS AND ASSUMPTIONS• Risks

o Examiners should have experienceo Examiners who are not well equipped might lose their jobso Judgments or strategies passed rely heavily on past data

• Assumptiono The examiner would continue to excel at work

CONCLUSION• We would ensure safety with no prejudices in judgments

passed• Proper scrutiny of the accident scene by highly trained and

experienced examiners who will be selected on a round robin basis

THANK YOU