Business Management

CSCCredit card service company

•HUSSAM SALEH

•NAJEEB ALMATARI

•MOHAMMED ALDILAMI

• AHMED

Team Project

Established 1992 Offices Africa Europe Middle East leadership styles that using

Foundation of Credit Card Services Company (Yemen)

CSC Mission OUR VISION

Introduction

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CSC Objective:

Growth of the Network

Consistently meeting Customer Expectations

Increase the range of withdraws the money from different countries and from different (ATM) in same price.

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Chairman

CEO MR: Marrown

Khalled (Supervisor -

Sales)

Sales Department

Customer Service

Department

Arafat (Supervisor -

Customer Service)

Monair ( Executive - Customer

Service)

Operations

Departmen

AccountingDepartment

Hanan (Supervisor -

Operations

Norra ( Executive -

Operations

Abdul Waliy (Executive –

Finance)

Ahmmed (Exec. Assistant –

Finance)

Manager MR: Abdul Samed

Ali (Executive - Operations)

mohmmed .(Executive - Operations)

Organization Chart

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Problem Solving Process :

In CSC when solving a problem they follow Six Steps which are:

1. Identify problem2. Analyze the problem3. Generate possible solutions4. Analyze and Select best solution5. Implement solution6. Evaluate solution

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Decision making process

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In CSC there are four types of decision making process:

•Programmed Decision Marking•Non-Programmed Decision Marking•Group Decision Making

Work Environment:

Work Environment

Well Organized

Equal Rights

Safety and

Health

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Team…. Group Work:

Working together to Accomplish common goals

Group work is very important for any Organization

Teamwork also strengthens relationships and builds unity

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Communication Communication can be defined as….

Effective organizational communication

The basic communication channels

• Formal Communication. Downward Communication Upward Communication Horizontal Communication

* Informal Communication E.g. Face-to-Face, writing CSC

Conclusion

CSC showed US …CSC is a very successful firm The corporate strategy of CSC Overall

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Any Questions

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En The End

With great thanks and respect to our Dr.

Ammar

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Thank You for attention

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