corporate training...

Managing Workplace Harassment

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TABLE OF CONTENTS Preface ................................................................................................................................................ 3

What is Courseware? ................................................................................................................................ 3

How Do I Customize My Course? .............................................................................................................. 3

Materials Required ................................................................................................................................... 4

Maximizing Your Training Power .............................................................................................................. 5

Icebreakers .......................................................................................................................................... 6

Icebreaker: Friends Indeed ........................................................................................................................ 7

Instructor Guide Sample ...................................................................................................................... 8

Sample Module: Discrimination ................................................................................................................ 9

Activities ............................................................................................................................................ 17

Quick Reference Sheets ..................................................................................................................... 19

Certificate of Completion ................................................................................................................... 21

PowerPoint Sample ........................................................................................................................... 23

Full Course Table of Contents ............................................................................................................. 26

Preface

What is Courseware? Welcome to Corporate Training Materials, a completely new training experience!

Our courseware packages offer you top-quality training materials that are customizable, user-friendly, educational, and fun. We provide your materials, materials for the student, PowerPoint slides, and a take-home reference sheet for the student. You simply need to prepare and train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any version of Word and PowerPoint. (Most other word processing and presentation programs support these formats, too.) This means that you can customize the content, add your logo, change the color scheme, and easily print and e-mail training materials.

How Do I Customize My Course? Customizing your course is easy. To edit text, just click and type as you would with any document. This is particularly convenient if you want to add customized statistics for your region, special examples for your participants’ industry, or additional information. You can, of course, also use all of your word processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire table” and press OK.

(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However, to make it easy, we have used styles so that you can update all the text at once.

If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting. In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by Corporate Training Materials.

Materials Required All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard or chalkboard instead.)

We recommend that each participant have a copy of the Training Manual, and that you review each module before training to ensure you have any special materials required. Worksheets and handouts are included within a separate activities folder and can be reproduced and used where indicated. If you would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead of having individual worksheets.

We recommend these additional materials for all workshops:

• Laptop with projector, for PowerPoint slides

• Quick Reference Sheets for students to take home

• Timer or watch (separate from your laptop)

• Masking tape

• Blank paper

Maximizing Your Training Power We have just one more thing for you before you get started. Our company is built for trainers, by trainers, so we thought we would share some of our tips with you, to help you create an engaging, unforgettable experience for your participants.

• Make it customized. By tailoring each course to your participants, you will find that your results will increase a thousand-fold.

o Use examples, case studies, and stories that are relevant to the group.

o Identify whether your participants are strangers or whether they work together. Tailor your approach appropriately.

o Different people learn in different ways, so use different types of activities to balance it all out. (For example, some people learn by reading, while others learn by talking about it, while still others need a hands-on approach. For more information, we suggest Experiential Learning by David Kolb.)

• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk for hours at a time. Make use of the tips in this book and your own experience to keep your participants engaged. Mix up the activities to include individual work, small group work, large group discussions, and mini-lectures.

• Make it relevant. Participants are much more receptive to learning if they understand why they are learning it and how they can apply it in their daily lives. Most importantly, they want to know how it will benefit them and make their lives easier. Take every opportunity to tie what you are teaching back to real life.

• Keep an open mind. Many trainers find that they learn something each time they teach a workshop. If you go into a training session with that attitude, you will find that there can be an amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it, and make the most of it in your workshops.

And now, time for the training!

Icebreakers

Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the participants. If the participants are new to each other, an icebreaker is a great way to introduce everyone to each other. If the participants all know each other it can still help loosen up the room and begin the training session on positive note. Below you will see one of the icebreakers that can be utilized from the Icebreakers folder.

Icebreaker: Friends Indeed

Purpose

Have the participants moving around and help to make introductions to each other.

Materials Required

• Name card for each person • Markers

Preparation

Have participants fill out their name card. Then, ask participants to stand in a circle, shoulder to shoulder. They should place their name card at their feet. Then they can take a step back. You as the facilitator should take the place in the center of the circle.

Activity

Explain that there is one less place than people in the group, as you are in the middle and will be participating. You will call out a statement that applies to you, and anyone to whom that statement applies must find another place in the circle.

Examples:

• Friends who have cats at home • Friends who are wearing blue • Friends who don’t like ice cream

The odd person out must stand in the center and make a statement.

The rules:

• You cannot move immediately to your left or right, or back to your place. • Let’s be adults: no kicking, punching, body-checking, etc.

Play a few rounds until everyone has had a chance to move around.

Instructor Guide Sample

On the following pages is a sample module from our Instructor Guide. It provides the instructor with a copy of the material and a Lesson Plans box.

The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to complete the lesson, any materials that are needed for the lesson, recommended activities, and additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.

Sample Module: Discrimination Let’s first define discrimination. Most dictionaries list several definitions, but when used in the workplace connotation, it means to have a prejudicial outlook or action towards others in the organization. Workplace discrimination is illegal, and there are many civil rights regulations that are focused on discrimination in the workplace. These regulations are enforced by the EEOC.

Harassment is considered a form of discrimination towards the individual or group of employees and perspective employees. There are many forms of discrimination including:

• Gender • Race • Religion • Disability

“I think that….discrimination in the job market is a very important area where work needs to be done.”

-Coretta Scott King

I think that….discrimination in the job market is a very important area where work needs to be done.

Coretta Scott King

Gender Gender discrimination is described as actions against another person due to the victim’s gender/identity or sexual orientation. This type of discrimination is a violation of Title VII of the US Civil Rights Act. The EEOC receives over a thousand gender discrimination charges every year. Gender discrimination does not have to be an act, it can be another negative action that is based on gender or sexual ideas.

Many changes and inclusions have been added in recent years to include several different types of violations. Just a few examples of gender discrimination include:

• Refusal of promotion due to the fact the applicant is gay or straight. • Firing an employee because he/she is transgender or in transition. • Harassing an employee due to the employee’s sexual gender or identity. • Withholding benefits to an employee, due to sexual orientation.

Gender discrimination is not always boss to subordinate. This type of behavior can be perpetrated by any employee, or even a customer or vendor towards any employee of the organization.

Estimated Time 7 minutes

Topic Objective Review gender discrimination.

Topic Summary Gender

Discuss ways that gender discrimination can be stopped.

Materials Required Flipchart/Whiteboard & markers

Planning Checklist None

Recommended Activity List and discuss different ways gender discrimination exists and how things can be changed.

Stories to Share Share any personal, relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions Why is it important identify these issues?

Race Racial discrimination occurs when an applicant or employee is treated unfavorably due to their race, skin tone or other personal characteristics related to a specific race. Discrimination can also occur if someone is treated negatively due to the race of his/her spouse. Race discrimination is not always white against black, it can also be two people of the same race.

It is commonly known that racial discrimination is illegal. What is not well known is what is included in this focus. Racial discrimination refers to any actions, verbal or physical, even emotional that creates a hostile workplace for the victim. Racial discrimination also refers to the segregation of a specific race to an area of the organization, isolating them from the rest of company, etc. Any sort of differential compensation and benefits, due to race or appearance of race is also illegal by US law.


Topic Objective Review race discrimination.

Topic Summary Race

Discuss ways that race discrimination can be stopped.

Materials Required Flipchart/Whiteboard and markers


Recommended Activity List and discuss different ways race discrimination exists and how things can be changed?




Religion Religious discrimination in the workplace is a very current subject in the US. The country has become more and more diverse, and there are many religions represented. All religions have their own practices and requirements, including hygiene rules, clothing restrictions and dietary needs. Discriminating against an employee due to these reasons is illegal and punishable by the EEOC.

Title VII prohibits the negative or hostile treatment of anyone due to their religious beliefs, or the religious beliefs of those that the employee associates. This could be spouse, friends, or family near and far. Employers are prohibited from segregating employees due to their religious practices, such as placing the employee in a no contact position due to possible issues with customers, providing separate microwaves or break rooms for specific religions, etc. In fact, an employer cannot restrict the religious practices of an employee, unless the organization can show a true hardship for allowing the activity.


Topic Objective Review race discrimination.

Topic Summary Religion

Discuss ways that religion discrimination can be stopped.

Materials Required Flipchart/Whiteboard and markers


Recommended Activity List and discuss different ways religion discrimination exists and how things can be changed.




Disability Disability discrimination is prohibited in the US, according Title VII, much like the other categories of discrimination. Disability discrimination can occur in a number of ways, and can occur in many different forms, creating a hostile workplace for the applicants or employees that have physical, emotional, any certifiable disability. This type of discrimination does not just pertain to long term or permanent disabilities. It can also

include negative actions towards those with perceived disabilities or short- term disabilities.

Not only does the regulations include any behaviors that create a hostile workplace, such as demotions, segregation, or with holding of benefits due a disability, it also requires the employer to provide accommodations within reason, for the employee’s disability. This can include many different things, such as regular breaks due to health requirements, interpreters such as sign language providers, etc.


Topic Objective Review disability discrimination.

Topic Summary Disability

Discuss ways that disability discrimination can be stopped.

Materials Required 01: Disability Discrimination


Recommended Activity Complete the worksheet individually. Share your answers with the rest of the group.




Case Study Jennie is the new employee experience manager at the local amphitheater. She oversees the employee morale and the working environment that is provided. Ella, her assistant has been tasked with creating the posters educating the employees on harassment in the workplace. The two discuss what needs to be included in this display.

Ella has several ideas already, and suggests that the poster include the definition and examples of religion and race discrimination. These are very current issues and need to be clearly addressed. Jennie agrees and suggests that the poster also include gender discrimination with up to date definitions. Also, they decide, disability discrimination needs to be included. Jennie also suggests that the EEOC regulations and laws be cited at the bottom of the poster for reference purposes. This will also establish credibility of the information.


Topic Objective Outline the ‘Discrimination’ case study.

Topic Summary Case study

Discuss the ways discrimination exists and how it can be stopped.

Materials Required None


Recommended Activity Discuss the outcome of the case study. What information did the poster require?



Review Questions What information can establish the authenticity of the information presented by the employer?

Module Two: Review Questions 1. Which of the below choices is not considered discrimination?

a) The company is unable to provide a wheelchair ramp to the quality control area due to cost. b) Muslim religious garb always puts everyone on edge in the airport. c) Any employee hired before a certain year is not eligible for life insurance coverage. d) Providing microwaves for certain groups of people, because of the odors of the native food.

Companies that can show “hardship” are allowed to not provide the necessary accommodations for a disabled worker.

2. Which of the statements below is correct?

a) Discrimination is a form of harassment b) Discrimination and harassment are not related c) Harassment is illegal, but discrimination is not d) Harassment is a form of discrimination

Harassment in an action that is part of the discrimination against an employee due to religion, age, sexual identity, race, or disability.

3. What is not an example of racial discrimination?

a) Actions against an employee who has a Native American last name. b) Actions against an employee who is Muslim. c) Actions against an employee who is married to an African. d) Actions against an employee who has the same facial features of a Middle Easterner.

Muslim is a religion not a race. Racial discrimination is related to acts against those of a specific race. This includes being married to one of a specific race, or having physical features typically found in people of a specific race.

4. What is the federal regulation against racial discrimination in the workplace?

a) The FBI b) The House of Representatives c) The Department of Health and Human Services d) The EEOC

The EEOC is responsible for the enforcement of Title VII, the regulations against all discrimination including racial discrimination. This department can assess very tough penalties for violations.

5. Which of the statements below is not true?

a) Religious discrimination can include acts against individuals that are married to those of a specific religion.

b) Religious discrimination can include acts against individuals that have a particular diet or apparel due to religion.

c) Religious discrimination is only a problem overseas. d) Religious discrimination can include acts against individuals that have required holy days

observed throughout the year.

Religious discrimination is a problem that is very much a problem in the US. This type of negative activity has been in the fore front of our news, and need to be erased.

6. Disability discrimination is ___________.

a) Illegal for both employees and customers of a business b) Illegal when the organization is recorded with more than ten occurrences c) Illegal when involving physical disabilities only d) Illegal when involving mental disabilities only

Disability discrimination is illegal for everyone, both employees and customers. Includes physical, mental, emotional and all disabilities. It is illegal the first time that it occurs and every time after that.

7. Religious discrimination is ____________.

a) Only against Islam. b) Against every religion. c) Only against Buddhism and Confucianism religions. d) Against no one in the US. The laws and regulations against religions discrimination, protect all religions. Every religion around the world, no matter the size, is protected by Title VII. Violations will be punished.

8. Which of the below listed example is not an accommodation required by law for an employee with a disability?

a) Personal refrigerator space for a diabetic’s supplies. b) Parking spot next to the ramp on the sidewalk for wheelchair users. c) Personal driver for an employee on crutches for two weeks. d) Refrigerator space for medical items, medications, etc.

Although accessibility accommodations must be made, providing a personal driver is not one of them.

9. Which of these is not mentioned in the module as something that is discriminated against?

a) Gender b) Disability c) Marital status d) Religion

Although marital status is something that can be discriminated against, this module discusses discrimination against gender, disability, race, and religion.

10. In which of these cases is racial discrimination not possible?

a) Caucasian against African American b) Native American against Asian c) African American against African American d) None of the above

Racial discrimination is not only perpetrated by a person of one race against a person of a different race. It can occur between two people of the same race.

Activities

During the facilitation of a lesson Worksheet or Handout may be utilized to help present the material. If a lesson calls for a Worksheet or Handout it will be listed in the Lesson Plan box under Materials Required. The trainer can then utilize the Activities folder for the corresponding material and then provide it to the participants. They are all on separate Word documents, and are easily edited and customized.

Below you will see the Worksheets or Handouts that are utilized during the training of the above lesson. They are located in the Activities folder and can be easily printed and edited for the participants.

Sample Worksheet: Disability Discrimination Use this worksheet to examine disability discrimination and what it includes.

In the US, disability discrimination is illegal and punishable by the EEOC. What types of disabilities are included in these regulations?

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

What types of accommodations are employers required to provide for employees and applicants in the organization?

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

Notes:

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

Quick Reference Sheets

Below is an example of our Quick reference Sheets. They are used to provide the participants with a quick way to reference the material after the course has been completed. They can be customized by the trainer to provide the material deemed the most important. They are a way the participants can look back and reference the material at a later date.

They are also very useful as a take-away from the workshop when branded. When a participant leaves with a Quick Reference Sheet it provides a great way to promote future business.

Discrimination

Let’s first define discrimination. Most dictionaries list several definitions, but when used in the workplace connotation, it means to have a prejudicial outlook or action towards others in the organization. Workplace discrimination is illegal, and there are many civil rights regulations that are focused on discrimination in the workplace. These regulations are enforced by the EEOC.

Harassment is considered a form of discrimination towards the individual or group of employees and perspective employees. There are many forms of discrimination including:

• Gender • Race • Religion • Disability

Keeping Detailed Records One of the most important processes of the reporting and investigation of harassment is the documentation. The information collected from the victim and in the possible investigation is critical to the proper results and actions according to the company’s anti-harassment policies. This requires the detailed recording of all information and data that is related to the incident. Policies should include detailed processes for documenting and recording the information collected. This information should include:

• The names of all parties involved in the specific incident. • The names of all witnesses to the incident. • The details of the incident: what was said, what was done,

etc.? • The location, time and date of the incident. • Behaviors or any additional details that may be pertinent.

Cyberbullying Cyberbullying is unfortunately a new problem in the workplace. Bullying and harassment that once occurred in person is now finding its place into the day to day workplace via the internet and other electronic devices. Harassment via electronic devices is just as illegal and non-compliant as punching, screaming and other types of harassment. This type of hostile environment needs to be identified and reported to human resources immediately.

www.corporatetrainingmaterials.com © Corporate Training Materials

Managing Workplace Harassment

http://www.corporatetrainingmaterials.com/

Certificate of Completion

Every course comes with a Certificate of Completion where the participants can be recognized for completing the course. It provides a record of their attendance and to be recognized for their participation in the workshop.

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PowerPoint Sample

Below you will find the PowerPoint sample. The slides are based on and created from the Instructor Guide. PowerPoint slides are a great tool to use during the facilitation of the material; they help to focus on the important points of information presented during the training.

Full Course Table of Contents

Preface ................................................................................................................................................ 1

What is Courseware? ................................................................................................................................ 1

How Do I Customize My Course? .............................................................................................................. 1

Materials Required ................................................................................................................................... 3

Maximizing Your Training Power .............................................................................................................. 3

Module One: Getting Started ............................................................................................................... 5

Housekeeping Items .................................................................................................................................. 5

The Parking Lot ......................................................................................................................................... 6

Workshop Objectives ................................................................................................................................ 6

Action Plan Form ...................................................................................................................................... 7

Evaluation Form ........................................................................................................................................ 8

Module Two: Discrimination ............................................................................................................... 9

Gender ...................................................................................................................................................... 9

Race ........................................................................................................................................................ 10

Religion ................................................................................................................................................... 11

Disability ................................................................................................................................................. 12

Case Study ............................................................................................................................................... 12

Module Two: Review Questions .............................................................................................................. 14

Module Three: Physical ...................................................................................................................... 16

Hitting ..................................................................................................................................................... 16

Threatening Behavior ............................................................................................................................. 17

Destroying Property ................................................................................................................................ 17

Workplace Homicide ............................................................................................................................... 18

Case Study ............................................................................................................................................... 19

Module Three: Review Questions ........................................................................................................... 20

Module Four: Verbal .......................................................................................................................... 23

Yelling ..................................................................................................................................................... 23

Insulting .................................................................................................................................................. 24

Ordering .................................................................................................................................................. 24

Blaming ................................................................................................................................................... 25

Case Study ............................................................................................................................................... 26

Module Four: Review Questions ............................................................................................................. 27

Module Five: Sexual ........................................................................................................................... 29

Touching ................................................................................................................................................. 29

Gestures .................................................................................................................................................. 30

Sharing Inappropriate Photos ................................................................................................................. 31

Sharing Inappropriate Jokes ................................................................................................................... 31

Case Study ............................................................................................................................................... 32

Module Five: Review Questions .............................................................................................................. 34

Module Six: Psychological ................................................................................................................. 36

Isolating .................................................................................................................................................. 36

Discrediting ............................................................................................................................................. 37

Disparaging ............................................................................................................................................. 38

Contesting ............................................................................................................................................... 38

Case Study ............................................................................................................................................... 39

Module Six: Review Questions ................................................................................................................ 41

Module Seven: Cyberbullying ............................................................................................................. 43

Sending Humiliating Mass Emails ........................................................................................................... 43

Sending Harassing Emails ....................................................................................................................... 44

Emailing Lies to Others ........................................................................................................................... 45

Monitoring Policy .................................................................................................................................... 45

Case Study ............................................................................................................................................... 46

Module Seven: Review Questions ........................................................................................................... 47

Module Eight: Employer Responsibility .............................................................................................. 50

Understanding Federal and State Laws .................................................................................................. 50

Recordkeeping ........................................................................................................................................ 51

Investigating Complaints ........................................................................................................................ 52

Remediating Harassment ....................................................................................................................... 52

Case Study ............................................................................................................................................... 53

Module Eight: Review Questions ............................................................................................................ 55

Module Nine: Stopping Harassment Before It Happens ...................................................................... 57

Developing Anti-Harassment Policy ........................................................................................................ 57

Regularly Updating Policy ....................................................................................................................... 58

Training Employees ................................................................................................................................. 58

Emphasizing Consequences for Non-Compliance ................................................................................... 59

Case Study ............................................................................................................................................... 60

Module Nine: Review Questions ............................................................................................................. 62

Module Ten: Reporting Harassment ................................................................................................... 64

Filing with Human Resources ASAP ........................................................................................................ 64

Keeping Detailed Records ....................................................................................................................... 65

EEOC ....................................................................................................................................................... 66

Filing a Lawsuit ....................................................................................................................................... 66

Case Study ............................................................................................................................................... 67

Module Ten: Review Questions .............................................................................................................. 69

Module Eleven: Handling Harassment Complaints ............................................................................. 71

Creating a Step-by-Step Process ............................................................................................................. 71

Publishing a Step-by-Step Process .......................................................................................................... 72

Training Employees ................................................................................................................................. 73

Retaliating .............................................................................................................................................. 74

Case Study ............................................................................................................................................... 74

Module Eleven: Review Questions .......................................................................................................... 76

Module Twelve: Wrapping Up............................................................................................................ 78

Words from the Wise .............................................................................................................................. 78

Review of Parking Lot ............................................................................................................................. 78

Lessons Learned ...................................................................................................................................... 78

Completion of Action Plans and Evaluations .......................................................................................... 79

Appendix ........................................................................................................................................... 80

Worksheet One: Disability Discrimination .............................................................................................. 80

Worksheet Two: Workplace Homicide ................................................................................................... 81

Worksheet Three: Blaming ..................................................................................................................... 82

Worksheet Four: Gestures ...................................................................................................................... 83

Worksheet Five: Isolating ....................................................................................................................... 84

Worksheet Six: Monitoring Policy ........................................................................................................... 85

Worksheet Seven: Remediating Harassment ......................................................................................... 86

Worksheet Eight: Keeping Detailed Records .......................................................................................... 87

Worksheet Nine: Creating a Step-by-Step Process ................................................................................. 88

Worksheet Ten: Training Employees ...................................................................................................... 89

Recommended Reading List ............................................................................................................... 90

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