CONVERGE ONE Managing Complexity in a Multi-Vendor Environment

Rob Sohl Director of Sales - ConvergeOne

© Copyright 2015. Private and confidential.

IT is more strained than everDaily fire drills drain network resources

Lack alignment to Strategic direction of “C” Level

Resistant to change, more work mentality

Projects slow to gestate

Focus on keeping it alive vs. driving roadmap for future

Need a capable, responsible partner to run the day to day

Multi-Application

Multi-Device

Multi-Owner

Multi-Deployment

Multi-Network

Multi-Channel

Email IM

VoiceVideo

Social

Web

Smartphones

Tablets

Computers

Phones

CRMOn-Site

ManagedHosted

Cloud

Hybrid

Wireless

Fixed

Employee

Enterprise

Operator

Effective, modern business communications

requires a highly sophisticated approach

Contact Center

Collaboration

CRMHybrid

Content Databases

ERP

It’s getting really complicated

Executives are seeking change

• CEO = Shift performance risk to vendor, focus on core business, use IT to

deliver business outcomes

• CFO = Conserve cash, align cost to company revenues, defer performance

risk, asset reallocation, various accounting treatments OpEx or CapEx

• CIO = Need someone else to operate complex technologies to allow for C1

innovation of my business, not manage core technologies (buy as a service)

ConvergeOne Managed Services, Cloud offers, Pro Services, Program Management, etc.. All provide

performance based, SLA governed solutions for the above.

• Expanded Northwest presence

• Added IBM solutions

• In-house maintenance and managed services

• Significantly expanded footprint in Ga., Fla. and Penn.

• Increased Northeast ops and sales

• Maintenance service base, multi-vendor NOC, workflow tools and telemarketing center

• Expanded high-end IT consulting/ Pro Services

• Expertise with global deployments for financial services

• Healthcare expertise

• Focus on design, implementation, apps and availability

• Expanded Cisco capability and Western presence

• Growth in switching, wireless and UCS

• UC systems integration and CC app. development

• Enhanced consulting for CC customer interactions

• Strengthened voice and data capabilities

• Broad capabilities across multiple providers

• Strengthened Avaya services and credentials

• Built federal and mid-markets

• Polycom video solutions

• Full Cisco suite

• Highest Cisco certifications

• Comprehensive Managed Services

• Platform Company

• Avaya partner

• Telephony hardware and software

• Design and integration

• Refurb

1993 2006 2009 2011 2012 2013 2014 2015

© Copyright 2015. Private and confidential.

Our Family of Companies

Efficient, Scalable Delivery Methods

Hybrid

Managed

Outsourced

Hosted

Private Cloud

On-Premise

Leading independent provider of innovative communications solutions and Managed Services to enterprises globally

Unified Communications

DataCenter

Contact CenterSolutions

Market leader with unique services

ConvergeOne scores in the “World-Class” category of NPS

Confidential

0

20

30

40

10

50

60

70+

NPSWorld-Class (Top 1%)

Best-In-Class (Top 10%)

Good (Top Quartile)

Average (2nd Quartile)

Poor (Below Average)

NPS Levels What is NPS?

Net Promoter Score (“NPS”) is based on the fundamental perspective that every company’s customers can be divided into three categories – Promoters, Passives, and Detractors

By asking one simple question – How likely is it that you would recommend ConvergeOne to a friend or colleague? –ConvergeOne can track these groups and get a clear measure of its performance through customers’ eyes

Customers respond on a 10 point rating scale

NPS is calculated by taking the percentage of customers who are enthusiastic Promoters and subtracting the percentage who are Detractors

+ -Promoters

(Score 8-10)Loyal enthusiasts who will keep buying and refer others, fueling

growth

Passives(Score 5-7)Satisfied but

unenthusiastic customers who are

vulnerable to competitive offerings

Detractors(Score 1-4)

Unhappy customers who can damage your

brand and impede growth through negative word of

mouth

(71)

World class customer experience

Colorado ConvergeOne presence

© Copyright 2015. Private and confidential.

Klaus Hillmann

Western Region Vice President

Evergreen, CO

Tania Ogea

Supervisor

MASRs

Gina McMahan

Major Account Support Representative

Highlands Ranch, CO

Lisa Passafiume

Major Account Support Representative

Englewood, CO

Mary Jane Romano

Major Account Support Representative

Englewood, CO

ConvergeOne Managed Services

Melanie Gong

Managed Services Executive

Salt Lake, UT

Brian Waldschmidt

Managed Services Executive

Highlands Ranch, CO

Rob Sohl

Regional Sales Director

Castle Pines, CO

Andrew Pedersen

National Account Manager

Aurora, CO

Michael Mauck

National Account Manager

Littleton, CO

Anthoney Garcia

National Account Manager

Littleton, CO

Rich Harper

National Account Manager

Colorado Springs, CO

Yvette Kimmel

National Account Manager

Denver, CO

Ed Zinter

National Account Manager

Parker, CO

Tom Crawford

National Account Manager

Boise, ID

Mark Beattie

National Account Manager

Boise, ID

Pamela Drennan

Director of Federal Sales

Littleton, CO

Brian Clark

National Account Manager

Washington, DC

Rob Nixon

Regional Services Director

Arvada, CO

Mike Baker

Convergence Engineer

Littleton, CO

Jim May

Software Specialist

Littleton, CO

Chuck Perrine

Software Specialist

Littleton, CO

Ray Woodruff

Software Specialist

Littleton, CO

Brad Garland

Software Specialist

St. Louis, MO

Kitty Donahue

Project Manager

Littleton, CO

Jo Ellen Farris

Project Manager

Littleton, CO

Rushina Suri

Project Manager

Phoenix, AZ

Lynn Tavery

Project Manager

Littleton, CO

Mike Wiland

CTO

San Diego, CA

Steve Boston

Solution Architect

Littleton, CO

Brian Karch

Solution Architect

Englewood, CO

Rusty Holland

Solution Architect

Castle Rock, CO

John Koplin

Design Specialist

Denver, CO

Nelson Roldan

Design Specialist

Aurora, CO

Dan Burgin

Contact Center Specialist

Lakewood, CO

Steve Adler

Regional Services Director

Parker, CO

Veronica Autry

Project Manager

Parker, CO

Carmen Piunno

Project Manager

Denver, CO

Peter Brenner

Director Managed Services Support Center

Angela Blount

Maintenance Engineer

Denver, CO

Anita Park

Maintenance Engineer

Thornton, CO

Bob von Spiegel

Advanced Diagnostic Engineer

Florissant, CO

Christopher Johnson

Maintenance Engineer

Brighton, CO

Heather Griffin

Maintenance Engineer

Aurora, CO

Justin Phillips

Service Delivery Manager

Parker, CO

Kim Bennett

Account Services Manager

Parker, CO

Ronny Harris

Service Delivery Manager

Aurora, CO

Tom Ashbaugh

Advanced Diagnostic Engineer

Littleton, CO

Trent Partain

Advanced Diagnostic Engineer

Highlands Ranch, CO

Walter Larson

Maintenance Engineer

Broomfield, CO

ConvergeOne Program Management

Jennifer Cook

Manager PM Services

Parker, CO

Cathy Messmer

Program Manager

Loveland, CO

ConvergeOne Solutions

Jason Pitre

National Account Manager

Broomfield, CO

Rodney O’Neill

Design Specialist

Ft Collins, CO

Eric Everson

Technical Consultant

Westminster, CO

© Copyright 2015. Private and confidential.

Partner Ecosystem

Strategic Elite Preferred Select

INTEGRATING SKYPE FOR BUSINESS

Luke Kannel Director Microsoft Practice - ConvergeOne

© Copyright 2015. Private and confidential.