Control

Dr. Penny Wilkins

Today’s Agenda

• Check in

• Review Unit 5

• Overview of unit 6

• Topic - Control

Check In

• How Are We?

• How Do We Feel So Far?

Unit 5 Leadership: ReviewLeaders Provide:

• Vision: future state

• Leadership:

– Supervisory Leadership: day-to-day– Strategic Leadership: purpose and meaning

Bases of Power: Formal Power

Formal Power- Often Established by position in an organization

Coercive Power- FearReward Power- RewardLegitimate Power- Formal (Robbins 2009)

Bases of Power: Personal Power

Power from an individual’s characteristics

Expert Power- skills or knowledge

Referent Power- resources or personal traits

(Robbins 2009)(Robbins 2009)

Unit 5 Leadership: Review (Continued)Charismatic vs. Transformational Leaders

• Charismatic Leaders

• Transformational Leaders

• Transactional Leaders

Any questions ?

Unit 6

• Discussion- Looking at Control

• Assignment- Audio Clip of Jenny & Answer the Questions in an APA paper.

• Unit Review- More comprehensive than other weeks- Review reading BEFORE taking unit review

• Remember- Unit Ends Tuesday at 11:59 PM

Control

• Control four primary functions of management. • Control processes that direct activities toward

achievement.• Formal Control Systems measure progress

toward organizational goals, make corrections and adjustments as needed.

Control

• Market Controls – Use economic forces

• Clan Control –empowerment – motivation

Review of the 4 steps of control systems:

1. Standards

2. Measuring

3. Comparing

4. Action

Step 1 of Control Systems:1. Setting standards

– Standard - expected performance for a given goal, a target that establishes a desired performance level; motivates performance, and serves as a benchmark against which actual performance is assessed

– Can you think of an example of a goal and its standard in your workplace?

Step 2 of Control Systems:

2. Measuring

How are performance goals measured in your workplace?

Step 3 of Control Systems:

3. Comparing

• What methods do you or your managers use to perform this step?

Step 4 of Control Systems:

4. Taking action to correct problems and reinforce successes

Can you name some methods that managers use to correct problems or reinforce successes in your workplace?

The Control Process

Any questions ?

Seminar Item 2

•What is the role of Six Sigma?–Let’s begin by defining it. What is Six Sigma?

Six Sigma• Six Sigma is -quality management

• Adjusting aspects around the product or service until meets customers want & need.

• “sigma” refers to how far a product or service is from being “perfect”.

• “perfection” achieved at Six Sigma.

Role of Six Sigma

• The higher the sigma number, the lower the level of variation or defects.

• At six-sigma-level, a process is producing fewer than 3.4 defects per million (approximately 99.99966 accuracy)

Role of Six Sigma, (continued)

• Management works hard to engage the organization in an effort to eliminate the causes of defects

–One approach - Teams.

Audits- Another form of Control

• Discuss internal vs. external audits

–What is an internal audit?–What is an external audit?

Audits

• External Audit - an evaluation conducted by one organization, such as a CPA firm, on another

• Internal Audit - a periodic assessment of a company’s own planning, organizing, leading, and controlling processes

• Have you ever participated in an audit at your workplace? What type of audit was it? What were some of the pros and cons of the audit experience that you noticed?

Audit experience?

Recap

• In this seminar, we’ve discussed:

–The four steps/stages in Control Systems–The role of Six Sigma

–Internal and External Audits in the workplace

Thank You for Joining Me This Evening!