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CONSTANTINOS K. COURSARISBusiness Address Home Address424 College of Communication Arts & SciencesDepartment of Telecommunication, Information Studies, and Media

Unit 9

Michigan State University 6247 Endenhall WayEast Lansing, Michigan, USA, 48824-1212 East Lansing, Michigan, 48823, USATel: (517) 353-3122 Tel: (517) 203-0064Fax: (517) 355-1292 Cell: (517) 944-0461E-Mail: [email protected] E-Mail: [email protected]://www.msu.edu/~coursari http://www.coursaris.com

Note: Eligible to work in Canada, the U.S. (H-1b Visa), and members of the European Union

EDUCATIONAL BACKGROUND

Doctor of Philosophy (Ph.D.) Business Administration 2002 - 2006 Management Science / Information Systems Field: E-Business, Concentration: Mobile Commerce & UsabilityMichael G. DeGroote School of Business, McMaster University, Hamilton, ONDissertation Title: “The Impact of Context on the Usability of Wireless Devices”Completed comprehensive examination: December 2003Dissertation Committee: Dr. K. Hassanein, Dr. M. Head, Dr. N. Bontis, Dr. Y. Yuan

Master of Business Administration (M.B.A) 1999 – 2001Concentration in Electronic Business (e-Business)Michael G. DeGroote School of Business, McMaster University, Hamilton, ONAwarded as Valedictorian Finalist and member of the Dean’s Honour List

Bachelor of Aerospace Engineering (B.Eng.) 1992 – 1998Concentration in Aerodynamics, Propulsion and Vehicle PerformanceCarleton University, Ottawa, ON

International Baccalaureate (Equivalent to first year university) 1992American Community Schools of Athens, Greece

AREAS OF INTERESTResearch Teaching

Electronic/Mobile Business/Commerce Management/Information Systems & Strategy Usability/Human-Computer Interaction Electronic/Mobile Business/Commerce Electronic/Mobile Marketing Telecommunication Networks & Applications Electronic/Mobile Health Databases & Data Management Technology Adoption Systems Analysis & Design Privacy Knowledge Management & Enterprise Systems

RESEARCH PUBLICATIONS

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Peer-Reviewed Academic Journal Articles

Swierenga, S.J., Post, L.A., Choi, J., and Coursaris, C. (2006). Public Health Communication Technology. International Journal of Interdisciplinary Social Sciences (IJISS), 1(5), 115-124.

Coursaris, C. (2004). M-Health: Exploring the Impact of Wireless Devices on Health Care Providers. Quarterly Journal of Electronic Commerce (QJEC), Summer, 51-68.

Cocosila, M., Coursaris, C., and Yuan, Y. (2004). M-Healthcare for Patient Self-Management: A Case for Diabetics. International Journal of Electronic Healthcare (IJEH), 1(2), 221-241.

Coursaris, C., Hassanein, K., and Head, M. (2003). M-Commerce in Canada: An interaction framework for wireless privacy. Canadian Journal of Administrative Studies (CJAS), 20(1), 54-73.

Coursaris, C., and Hassanein K. (2002). Understanding m-Commerce: A Consumer-Centric Model. Quarterly Journal of Electronic Commerce (QJEC), 3(3), 247-272.

Peer-Reviewed Conference Proceedings

Coursaris, C., Swierenga, S., and Watrall, E. (2007). Effects of Color Temperature and Gender Website Aesthetics. In Proceedings of the 13th Americas Conference on Information Systems (AMCIS), Keystone, Colorado, August 9-12, 2007.

Coursaris, C., Hassanein, K, Head, M., and Bontis, N. (2007). The Impact of Distractions on the Usability and Adoption of Mobile Devices for Wireless Data Services, European Conference on Information Systems (ECIS), HCI Track, St. Gallen, Switzerland, June 7-9, 2007. Nominated for the best paper award.

Coursaris, C., Swierenga, S., and Watrall, E. (2007). Effects of Color and Gender on the Perceived Attractiveness of Websites. In Proceedings of the Information Resources Management Association (IRMA), Vancouver, Canada, May 19-23, 2007.

Coursaris, C., and Kim, D. (2007). A Research Agenda for Mobile Usability, WiP in Computer/Human Interaction (CHI), San Jose, California, April 27-May 3, 2007.

Kripintiris, K. and Coursaris, C. (2007). Exploring the Relationship between Aesthetics and Usability. Proceedings of the International Telecommunications Education & Research Association (ITERA), March 23-24, 2007.

Coursaris, C., and Kim, D., (2006). A Qualitative Review of Empirical Mobile Usability Studies, Proceedings of the Americas Conference on Information Systems (AMCIS), Acapulco,

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Mexico, August 4-6, 2006.

Coursaris, C., Hassanein, K., and Head, M. (2006). Value Chain Analysis of M-Business, Proceedings of the International Conference on Mobile Business (ICMB), Copenhagen, Denmark, June 26-27, 2006.

Coursaris, C. (2006). Cheer Cutie: From Streets to Clicks, Proceedings of the Administrative Sciences Association of Canada (ASAC), Banff, Alberta, Canada, June 3-6, 2006.

Coursaris, C. (2005). Expectancy-Disconfirmation, Usability, and Adoption: A Study on Mobile Devices. Proceedings of the Doctoral Consortium, 26th World Congress on the Management of e-Business (MWC), Hamilton, Ontario, January 19-21, 2005.

Coursaris, C. (2004). The Impact of Context on the Usability of Wireless Devices. Proceedings: 9th Great Lakes Information Studies Conference (GLISC), Toronto, Ontario, Canada, May 15-16, 2004.

Coursaris, C. (2003). The Impact of Context on the Usability of Wireless Devices. Proceedings: 2nd Doctoral Consortium Corporate Governance, the Management of e-Business, and Intellectual Capital and Innovation (MWC), Hamilton, Ontario, Canada, January 14-16, 2004.

Cocosila, M. and Coursaris, C. (2003). M-Health: A Framework for a Wireless Solution in the Self-Management of Diabetics. Proceedings: 5th World Congress on the Management of e-Business (MWC), Hamilton, Ontario, Canada, January 14-16, 2004.

Coursaris, C. (2003). M-Health: Exploring the Impact of Wireless Devices in Health Care. (Poster with oral presentation) Proceedings: McMaster World Congress, 3rd World Congress on the Management of Electronic Business (MWC), Hamilton, Ontario, Canada, January 15-17, 2003.

Coursaris, C. and Hassanein, K. (2002). A Framework for m-Commerce: A Consumer's Perspective. Proceedings: 3rd World Congress on the Management of Electronic Commerce (MWC), Hamilton, Ontario, Canada, January 16-18, 2002.

Peer-Reviewed Edited Volumes (Book Chapters)

Coursaris, C., Hassanein, K., Head, M. (2003). Understanding the Mobile Consumer. In S. Nansi (Ed.), Wireless Communications and Mobile Commerce, (pp. 132-165). Singapore & Hershey PA: Idea Group Publishing.

Peer-Reviewed International Presentations

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Swierenga, S.J., Post, L.A., Choi, J., and Coursaris, C. (2006). Public Health Communication Technology: A Case Study in Michigan Long-Term Care Settings, Paper Presentation at the International Conference on Interdisciplinary Social Sciences (ICISS), Rhodes, Greece, July 18-21, 2006.

Non-Refereed Presentations, Invited Seminars, or Colloquia

A Research Agenda for Mobile Usability, October 19, 2006, IESEG School of Management, Lille, France.

Human Computer Interaction in Health Care and Commercial Applications, May 4, 2006, IESEG School of Management, Lille, France.

Wireless Privacy Issues in m-Commerce. Workshop session at the 14th Annual IBM Centers for Advanced Studies Conference (CASCON 2003), Toronto, Ontario, Canada, October 6-9, 2003.

Accepted / Submitted / In Progress

Coursaris, C., Choi, Y., and Liu, M. (2007). Social Support in an Online HIV/AIDS Communities, National Communication Association (NCA), 2007 (Accepted in June).

Coursaris, C. and Kim, D. (2007). A Meta-Analytical Review of Empirical Mobile Usability Studies. International Journal of Human-Computer Studies (IJHCI), Special Issue on Mobility (submitted May 30).

Coursaris, C., Hassanein, K., Head, M. and Bontis, N. (2007). Understanding Mobile Usability: The Impact of In-Site Distractions and User Expectations. International Journal of Human-Computer Studies (IJHCI), Special Issue on Mobility (submitted May 30).

Coursaris, C. and Liu, M. (2007). Social Support Exchanges in Online HIV/AIDS Self-Help Groups: Combining Quantitative and Qualitative Analyses. CyberPsychology & Behavior (Expected Submission: October 2007)

Lampe, C., Coursaris, C., Liu, M. (2006). Extending the Online Community Framework. (In progress).

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ACADEMIC EXPERIENCE

Research

Grants Renewed Vulnerable Medicaid Populations: A Public Policy Assessment of Abuse Reduction, October

1, 2006 September 30, 2007, Michigan Department of Public Health, ($994,034). Co-Principal Investigator with Lori A. Post.

Low Literacy Website for Parents of Pediatric Patients: October 1, 2006 September 30, 2007, Michigan Department of Community Health, ($165,000). Co-Principal Investigator with Pamela Whitten.

Grants Awarded Usability and Accessibility of Nutrition and Physical Activity Education Information for

Blind and Low Vision Internet Users: October 1, 2007 September 30, 2009, United States Department of Agriculture’s (USDA) Food Stamp Program-Nutrition Network ($80,000). Research activities, Co-Principal Investigator.

Vulnerable Medicaid Populations: A Public Policy Assessment of Abuse Reduction: October 1, 2005 September 30, 2006, Michigan Department of Public Health, ($994,034). Co-Principal Investigator with Lori A. Post.

Low Literacy Website for Parents of Pediatric Patients: October 1, 2005 September 30, 2006, Michigan Department of Community Health, ($165,000). Co-Principal Investigator with Pamela Whitten.

Grants Applied Mobile vs. Desktop Delivery of a Web-based Weight Management Intervention Program,

National Institute of Health (NIH), April 2007, Submitted on June 13: $100,000, Research activities, Principal Investigator.

The Impact of Distractions on the Usability and Adoption of Mobile Devices for Wireless Data Services, Intramural Research Grants Program (IRGP), Michigan State University, September 2006, Rejected: $40,000, Research activities, Principal Investigator.

The Impact of Culture on the Acceptance of Wireless Data Services: October 1, 2005 April 30, 2007. Intramural Research Grants Program (IRGP), Michigan State University, Rejected: $50,000, Research activities, Principal Investigator.

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Adjunct Assistant Professor, MSU Usability and Accessibility Center 2005 – presentMichigan State University, East Lansing, MI, USACo-Principal Investigator on various Usability-related research projects (in progress): Gaming and HCI Electronic democracy Aging and the Web Assistive technologies for vulnerable populations Computer-Mediated Communication (e.g. Emotions and expressions) Self-reported mental and physical workload

Research Assistant, McMaster University, Hamilton, Ontario, Canada 2001 - 2004Cognition, Attention, and Environmental Distractions (Summer 2004)Usability, (Summer 2003)Mobile Commerce, (Full Time: 05/01-08/02) Supervisors: Dr. Khaled Hassanein and Dr. Milena Head Assisted with several Electronic/Mobile Commerce studies supported by NSERC and

SSHRC Designed and implemented surveys, analyzed data, and reviewed literature Work resulted in several publications, including journal articles and conference papers

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Scholarly Activities

Program Committee Member, Pre-ICIS HCI Workshop 2007 Co-Organizer, 3rd Annual World Usability Day @ MSU, East Lansing, MI, USA 2007 Reviewer, International Journal of Human-Computer Studies (IJHCS) 2007 Reviewer, European Journal of Information Systems (EJIS) 2007 Reviewer, Journal of Usability Studies (JUS) 2007 Reviewer, Pre-ICIS HCI Workshop, (ICIS) 2007 Reviewer, Americas Conference on Information Systems (AMCIS) 2007 Reviewer, 8th World Congress on the Management of E-Business (WCMEB) 2007 Reviewer, International Journal of Electronic Business (IJEB) 2007 Reviewer, Journal of Usability Studies (JUS) 2007 Reviewer, Special Issue “Convergence as a Technology Management Challenge,”

International Journal of Technology Management (IJTM) 2007 Reviewer, Information Systems Division, Administrative Sciences Association of Canada

(ASAC) Ottawa, ON 2007 Editorial Review Board, Journal of Information, Information Technology and

Organizations (JIITO) 2006 Co-Organizer, 2nd Annual World Usability Day @ MSU, East Lansing, MI, USA 2006 Reviewer, Journal of Usability Studies (JUS) 2006 Reviewer, Group Decision and Negotiation (GDN) 2006 Reviewer, Information Systems Management (ISM) 2006 Reviewer, Pre-ICIS Workshop on Human Computer Interaction, Milwaukee, WI 2006 Reviewer, International Conference on Electronic Commerce (ICEC), Halifax, CA 2006 Reviewer, Americas Conference on Information Systems (AMCIS), Acapulco, MX 2006 Co-Organizer, World Usability Day @ MSU, East Lansing, MI, USA 2005 Reviewer, Clinical and Experimental Pharmacology and Physiology 2005 Reviewer, Pre-ICIS Workshop on Human Computer Interaction, Las Vegas, NV 2005 Reviewer, 3rd Annual Supply Chain Symposium, Toronto, ON 2005 Reviewer, Administrative Sciences Association of Canada (ASAC), Toronto, ON 2005 Coach, Royal Roads International Undergraduate Case Competition, Victoria, BC 2005 Coach, Concordia Undergraduate National Case Competition, Montreal, QC 2005 Coach, Concordia International Business Case Competition, Montreal, QC 2005 Reviewer, 6th World Congress on the Management of e-Business, Hamilton, Ontario 2004 Reviewer, The 8th Pacific Asia Conference on Information Systems (PACIS) 2004 Reviewer, Security and Technical Research Track – PACIS 2004 2004 Reviewer, 5th World Congress on the Management of e-Business, Hamilton, Ontario 2004 Reviewer, 4th World Congress on the Management of e-Business, Hamilton, Ontario 2003 Reviewer, 3rd World Congress on the Management of e-Business, Hamilton, Ontario 2002

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Teaching

Assistant Professor, Michigan State University, East Lansing, Michigan, USA 2006 - presentDepartment of Telecommunication, Information Studies and Media (TISM) Establishing a research program in Mobile Usability (in progress) Founding a graduate Course of Study in Human Computer Interaction (in progress) Founding an undergraduate two-course thread in Human Computer Interaction (in progress) Arranged an exchange program with IESEG School of Management in Lille, France

(pending sign off by MSU). IESEG is ranked 13th among 200+ local business schools (expected to climb to 5th). Also, obtained IESEG’s commitment in promoting our doctoral program to their students

Programmatic development / course improvementso TC 491/891 SU07: Solicited student feedback from last year and applied suggestions

to the upcoming session the Study Abroad in Japan; actions taken include holding theory classes prior to departure and increasing (doubling) the number of company site visits

o TC 201 SS07: Implemented interim course evaluations (mid-term) and redesigned course according to feedback from students by involving them on the writing of the in-class tests (method of “active learning”)

o TC 462A FA06: Solicited student feedback from past session of TC 462A and redesigned course; changes included better communicated/presented technical information, increased relevance of hands-on assignments, and expanded classroom discussions making ties of theory to everyday practice of wireless technology.

o ADV 826 FA06: Used video recording technology to capture student group presentations, converted files, and made available to students as a supplement to written feedback. Collaborated with local businesses to involve them in this course by acting as clients for student groups responsible for the development of an advertising strategy

o TC 491 SS06: Leveraged the Usability and Accessibility Center to offer student groups the opportunity of conducting usability evaluations using the latest technology for industry and academic clients solicited for this course

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HC – Introduction to Usability Research Seminar Fall 2007 Undergraduate course; instruction, and evaluation of all material Course offered to 8 Honors College students

o Student evaluation: pending(Mean value reported, with 1 being Superior; ??% response rate)

TC 201 – Introduction to Telecommunication Technology Fall 2007 Undergraduate course; instruction, and evaluation of all material Course offered to 115 students

o Student evaluation: pending(Mean value reported, with 1 being Superior; ??% response rate)

TC 491/891 Study Abroad in Japan Technology & Culture: Communication & GamesSummer 2007

Under/Graduate course; development, instruction, and evaluation of all material Course offered to 14 students

o Student evaluation: 1.16 (UG section - 3 credits); 1.00 (Grad. Section- 3 credits) 1.20 (UG section - 2 credits); 1.00 (Grad. Section- 2 credits)

(Mean value reported, with 1 being Superior; 71% response rate)

TC 201 – Introduction to Telecommunication Technology Spring 2007 Undergraduate course; instruction, and evaluation of all material Course offered to 133 students

o Student evaluation: 1.72(Mean value reported, with 1 being Superior; 29% response rate)

TC 462A – Wireless Networks and Applications Fall 2006 Undergraduate course; development, instruction, and evaluation of all material Redesigned course that was previously heavily critiqued by students (content & assignments) Course offered to 33 students

o Student evaluation: 1.34 (Mean value reported, with 1 being Superior; 33% response rate)

ADV 826 – Advertising and Promotion Management Fall 2006 Graduate course; development, instruction, and evaluation of all material Redesigned course to include live industry case studies. Solicited local businesses that were

assigned to groups of five students, who worked to produce an advertising strategy. Course offered to 30 students


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Instructor, Michigan State University, East Lansing, Michigan, USA 2005 - 2006Department of Telecommunication, Information Studies and Media

TC 491 – Human Computer Interaction and Web Design Spring 2006(Special Topics in Digital Media Art and Technology) Undergraduate course; development, instruction, and evaluation of all material Course offered to 21 undergraduate students


TC 458 – Telecommunications Management Spring 2006 Undergraduate course, development and instruction of all material Course offered to 20 undergraduate students


Non-regular study courses

TC 490 – Independent Study (Topic: Usability) Fall 2006 Graduate course, one-on-one guidance, development and instruction of all material Course offered to one graduate student in Writing and Rhetoric


TC 491/891 Sec751: Study Abroad (Culture, Communication & Technology) Summer 2005 Developed, promoted, and executed this new and successful study abroad program Course offered to 10 students (nine undergraduate and one graduate) in Telecommunication

and CSE through the Japan Center for Michigan Universities (JCMU)o Student evaluation: 2.75

(Mean value reported, with 1 being Superior; 10% response rate)

TC 490 – Independent Study (Topic: Wireless Advertising) Summer 2005 Undergraduate course, one-on-one guidance, development and instruction of all material Course offered to one undergraduate student in Telecommunication


TC 890 – Independent Study (Topic: Wireless Advertising) Fall 2005 Graduate course, one-on-one guidance, development and instruction of all material Course offered to one graduate student in

o Student evaluation: N/A(Mean value reported, with 1 being Superior; 0% response rate)

Guest lectures

TC 491/375 – Social Aspects of Wireless Technology - November 24, 2006 TC 820 – Diffusion Theory – October 2, 2006

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Visiting Assistant Professor, IESEG School of Management 2005 - presentLille Catholic University, Lille, France

Human Computer Interaction II: Web Design & Usability Evaluation Fall 2007 Designed course, taught all classes, and evaluated students Course offered to 9 graduate students

o Student evaluation: pending(Mean value reported, with 10 being Excellent; ??% response rate)

Human Computer Interaction I: Web Design Fall 2007 Designed course, taught all classes, and evaluated students Course offered to 40 graduate students

o Student evaluation: pending(Mean value reported, with 10 being Excellent; ??% response rate)

Human Computer Interaction II: Usability Testing Fall 2006 Designed course, taught all classes, and evaluated students Course offered to 8 graduate students

o Student evaluation: 9.5(Mean value reported, with 10 being Excellent; 100% response rate)

Human Computer Interaction I: Web Design Fall 2006 Designed course, taught all classes, and evaluated students Course offered to 40 graduate students


E-Business Management Spring 2006 Designed course, taught all classes, and evaluated students Course offered to 20 graduate students


Human Computer Interaction and Web Design Fall 2005 Designed course, taught all classes, and evaluated students Course offered to 20 graduate students


Lecturer, McMaster University, Hamilton, Ontario, Canada Summer 2002 BUSINESS K601 - Introduction to e-Business Designed course, taught all classes, and evaluated students Course offered to 15 M.B.A. students

o Received a student evaluation of 9.0 out of 10(Mean value reported, with 10 being excellent; 100% response rate)

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Teaching Assistant 2000 – presentMcMaster University, Hamilton, Ontario, CanadaAssisted in the teaching of numerous MBA and undergraduate Commerce courses (listed below) related to Information Systems and e-Business, by giving lectures, as well as tutorials for: Using Macromedia Flash and Dreamweaver in website development Applying usability and best practices in the design and development of websites Designing and developing databases on MS Access and SQL Developing business and marketing plans Assisting students with course concepts (e.g. IS strategy, system design and analysis) Building case analysis and presentation skills

o Cases incorporated a wide range of business subject areas, such as Strategy, Finance, Marketing, Human Resources, while focusing on Technology and Information Systems

Information Systems Management – Business K603 Winter 2005 1st year MBA course; Instructor: Dr. Milena Head

Project Management – Business K731 Winter 2005 2nd year MBA course; Instructor: Dr. Brian Detlor

E-Business Case Studies – Business K737 Fall 2004 2nd year MBA course; Instructor: Dr. Khaled Hassanein

Information Systems Management – Business K603 Fall 2004 1st year MBA course; Instructors: Dr. Khaled Hassanein and Dr. Milena Head

Telecommunications Networks & Business Applications – Commerce 4QE3 Winter 2004 4th year B.Com. course; Instructor: Dr. Bill Carruthers

E-Business Strategies – Business K724 Winter 2004 2nd year MBA course; Instructor: Dr. Khaled Hassanein

Human-Computer Interaction – Business K732 Fall 2003 2nd year MBA course; Instructor: Dr. Milena Head

Databases and Data Warehouses – Business K723 Fall 2003 2nd year MBA course; Instructor: Dr. Yufei Yuan


Databases and Data Warehouses – Commerce 4QD3 Winter 2003 4th year B.Com. course; Instructor: Dr. Yufei YuanDatabases and Data Warehouses – Business K723 Fall 2002 2nd year MBA course; Instructor: Dr. Yufei YuanTelecommunications Networks & Business Applications – Commerce 4QE3 Fall 2002

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4th year B.Com. course; Instructor: Dr. Bill Carruthers

Advanced Financial Auditing – Commerce 4AG3 Summer 2002 4th year B.Com. course; Instructor: Bill Hiscock

Advanced Auditing – Commerce 4AH3 Summer 2002 4th year B.Com. course; Instructor: Bill Hiscock

EDP Auditing – Commerce 4AI3 Summer 2002 4th year B.Com. course; Instructor: Bill Hiscock

E-Business Strategies – Business K724 Winter 2002 2nd year MBA course; Instructor: Dr. Khaled Hassanein


E-Business Strategies – Business K724 Fall 2001 2nd year MBA course; Instructor: Dr. Khaled Hassanein

Human-Computer Interaction – Business K732 Fall 2001 2nd year MBA course; Instructor: Dr. Milena Head

Creative Thinking and Problem Solving – Commerce W601/2SO3 Fall 2001 1st year MBA and 2nd year B.Com course; Instructor: Dr. Min Basadur

Databases and Data Warehouses – Business K723 Fall 2001 2nd year MBA course; Instructor: Dr. Yufei Yuan

International Business – Business I601 Summer 2001 1st year MBA course; Instructor: Dr. Jim Tiessen

Management of Innovation and New Technology – Business P631 Summer 2001 1st year MBA course; Instructor: Dr. John Medcof

Decision Support Systems (DSS) – Business K733 Summer 2001 2nd year MBA course. Instructor: Dr. Khaled HassaneinCreative Thinking and Problem Solving – TMIP 614-009, 614-012 Summer 2001 College-level trade certification course; Instructor: Dr. Min Basadur

Marketing – Consumer Behaviour – Commerce 3MB3 Winter 2001 3rd year B.Com. course; Instructor: Dr. Maureen Hupfer

Creative Thinking and Problem Solving – Commerce W601/2SO3 Fall 2000 1st year MBA and 2nd year B.Com course; Instructor: Dr. Min Basadur

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Presentations, Seminars, Invited Talks

Coursaris, C. (2004). E-Business Strategies: Mobile Commerce and the Value Chain. Invited speaker for MBA students, School of Business, McMaster University, March 15, 2004.

Coursaris, C. (2002). Mobile Commerce: Coming to a Wireless Device Near You. Invited speaker for MBA students, School of Business, McMaster University, November 2002.

Coursaris, C. (2001). E-Commerce Management: Strategy & Issues. Invited speaker for Commerce students, School of Business, McMaster University, March 2001.

ACADEMIC RECOGNITION

Awards & Honours

Ontario Graduate Scholarship (OGS), Provincial – held at McMaster University 2004 – 2005 Graduate Scholarship (Ph.D.), McMaster University, waived due to OGS 2004 – 2005 Academic Scholarship, Hellenic-Canadian Federation of Ontario 2003 – 2004 Graduate Scholarship (Ph.D.), McMaster University 2003 – 2004 Academic Scholarship, Hellenic-Canadian Federation of Ontario 2002 – 2003 Entrance Scholarship (Ph.D.), McMaster University 2002 – 2003 Valedictorian Finalist, McMaster University 2001 M.B.A. Dean's Honour List, McMaster University 2000 – 2001 National Honour Society, American Community Schools of Athens, Greece 1991

Achievements

1st Place, 3rd Annual e-Business Case (eCase) Competition, Hamilton, Ontario 2004 1st Place, 2nd Annual e-Business Case (eCase) Competition, Hamilton, Ontario 2003 1st Place, 15th Annual MBA Games Business Case Competition, Edmonton, Alberta 2002 2nd Place, 3rd Annual UNB e-Commerce Case Competition, Saint John, New Brunswick 2001 1st place, Stock Market Simulation Competition, McMaster University 2000 Finalist, European Math Olympics, Stockholm, Sweden 1992

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PROFESSIONAL EMPLOYMENT EXPERIENCE

Consulting

State of Michigan, Michigan Department of Information Technology, George W. Romney Building, 8th Floor, 111 South Capitol Avenue, Lansing, MI, 48913, Nov 2005 – Present

The Detroit Medical Center (DMC), 3990 John R., Detroit, MI 48201, October 2006 – January 2007.

Merrill Gordon P.C., 31275 Northwestern Hwy., Suite 145, Farmington Hills, MI 48334, September, 2006

Ingham County Prosecuting Attorney, 303 W. Kalamazoo St., Lansing, MI, 48933, 2005

Corporate

M-Commerce Research Analyst 2001 – 2002McMaster University, Hamilton, Ontario, Canada Researched Mobile Commerce (m-Commerce) industry, including: driving technology,

consumer needs, business applications, advantages & limitations, and market overview; recommendations made include market direction, sustainable business models, and evolution of technology.

Published articles to industry journals and presented in conference (see page 3).

e-Business Analyst Summer 2000Pratt & Whitney Canada, Longueuil, Quebec, Canada Developed strategic plan for adoption of e-commerce in the Procurement & Logistics

Divisions to enhance Supply Chain Management by harnessing SAP / Internet EDI technologies.

Collaborated with suppliers to assess existing Procurement & Logistics processes. Produced operational plan for utilization of IT / Internet technologies to enhance

communication between Engineering Divisions across four companies located internationally within four months.

Redesigned the e-Business Intranet site utilizing HTML, JavaScript, and Perl. Managed the translation and publishing of the e-Business Intranet site in both English and

French. Deployed new software package (ColdFusion) for on-line submission and processing of

claims forms by Warranty Division. Application goals achieved: reduced labour hours by one and a half hours per claim, minimized paperwork, and processing time decreased from two weeks to two business days.

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Manager 1998 – 1999Nickels Restaurant, Oakville, Ontario, Canada Hired, trained, managed and evaluated 45 staff. Dealt with suppliers and customers on regular basis, and prepared financial statements. Reduced payroll by 25 percent in six months by improving staff performance through

periodic performance evaluation and follow-up training. Additional benefits: improved overall quality and customer satisfaction (reduced complaints by 80 percent within three months of operations).

Co-Chairperson (Volunteer) 2002 – 20032003 MBA Games, Hamilton, Ontario, Canada Organized the 16th Canadian M.B.A. Games with a team of 13 direct reports. Developed strategy and implementation timeline for preparations, maintained website,

selected directors and facilitated project management with their portfolios (Finance, Sponsorship, Academic/Spirit, Athletics, Volunteers, Marketing & Media Communications, Social, and Operations).

Achieved all-time record-setting performance for attendance (530 participants), Universities represented (19), total revenue (over $200,000), sponsors (14), and profit ($12,000).

Co-Chairperson (Volunteer) 2000 – 200122nd McMaster World Congress, Hamilton, Ontario, Canada Organized the 2nd World Congress on the Management of e-Commerce and the 4th World

Congress on the Management of Intellectual Capital, with a team of 17 direct reports. Developed strategy and implementation timeline for preparations, developed website,

selected directors and facilitated project management with their portfolios (Accounting, Marketing, Sponsorship, Speaker Recruitment, and Operations), and met with speakers, sponsors, and faculty.

Achieved all-time record-setting performance for attendance (476 delegates, previously 224), countries represented (37, previously 27), total revenue (over $500,000, previously $150,000), sponsors (24, previously 13), and profit (over $77,000, previously $25,000).

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TECHNICAL EXPERIENCE

Developed Flash movie for M.A.R.S. Project (Marketing, Advertising, Retail, and Sales), DeGroote School of Business, McMaster University (Winter 2003)

Maintained website for the 2nd McMaster e-Business Case Competition, (http://ecase.mcmaster.ca) (2002-2003)

Designed and developed website for the 22nd McMaster World Congress,(http://worldcongress.mcmaster.ca) (2001-2002)

Developed website architecture for the DeGroote School of Business, McMaster University (http://www.business.mcmaster.ca) (2001-2002)

Developed new website to foster an e-community for the Marseille Graduate School Alumni Association (http://www.anciens-escmarseille.com/index2.html) (Winter 2001)

Developed website by means of ASP and SQL to facilitate online movie ticket sale transactions for class project (Databases and Data Warehouses), McMaster University (http://buscom.mcmaster.ca/users/coursack/homepage.htm) (Fall 2000)

Trained students on the use of financial instruments at the Educational Trading Centre, McMaster University (2000-2002)

SKILLS

Languages: English and Greek (bilingual), German (working knowledge), Italian and French (beginner)

Productivity Applications: MS Office Suite (Word, Excel, Access, PowerPoint, Project), Corel Suite and Word Perfect, Acrobat, Visio

Web & Databases: FrontPage, Netscape Composer, NetObjects Fusion, Flash, MS Access, DBApp, SQL, ColdFusion

Statistical Packages: LISREL 8.54, PLS-Graph 3.0, SPSS 11.5, MINITAB

Programming Languages: HTML, ASP, SQL, XML, Java, JavaScript, Turbo Pascal, C++

Operating Systems: MS DOS, MS Windows (3.x, 2000, Me, XP), UNIX

Other: SAP, AgentBuilder, AutoCAD, 3-D Studio Max, Photoshop

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http://buscom.mcmaster.ca/users/coursack/homepage.htm

http://www.anciens-escmarseille.com/index2.html

http://www.business.mcmaster.ca/

http://worldcongress.mcmaster.ca/

http://ecase.mcmaster.ca/

SERVICE ACTIVITIES

Michigan State University Community

Ph.D. Advisor, Ji Eun Sung, TISM, MSU 2007 – present MA Advisor, Erik Selke, TISM, MSU 2007 – present Faculty Advisor, ASCOT 2007 – present Member, Appeals Board, MSU 2007 – present Member, Media Arts - Adhoc U.G. Curriculum Committee, TISM, MSU 2007 – present Event Organizer, World Usability Day @ MSU 2007 MA Thesis Advisor, Konstantinos Kripintiris, TISM, MSU 2006 – present MA Thesis Committee Member, Myounhee Kim, TISM, MSU 2006 – present MA Thesis Committee Member, Sungwon Chung, APRR, MSU 2006 – present MA Advisor, Brie Deadman, TISM, MSU 2006 – present MA Advisor, Craig Carlen, TISM, MSU 2006 – present MA Advisor, Meena Kanthakumar, TISM, MSU 2006 – present Member, IT Specialization, College of CAS, MSU 2006 – present Member, ICT Literacy, Department of TISM, MSU 2006 – present Member, Retailing Doctoral Program, College of CAS, MSU 2006 – present Member, Publicity Stealth, Department of TISM, MSU 2005 – present Member, Undergraduate Committee, Department of TISM, MSU 2005 – present Faculty Advisor, Documentary Film Club (Doc Film) 2006 – 2007 Faculty Advisor, Cypriot and Greek Student Association (CYGRA) 2005

– 2006 Advisor, Career Services and Placement Search Committee 2006 Event Organizer, World Usability Day @ MSU 2006 Event Organizer, World Usability Day @ MSU 2005 Advisor, Usability and Accessibility Center Search Committee 2005

McMaster University Community

Faculty Representative, Graduate Student Association 2004 – 2005 Web Content Manager, Ph.D. Information Systems program 2004 – 2005 Event Organizer, 2nd Annual McMaster Summer Research Conference 2003 Co-Chair, 9th Annual National MBA Games 2003 Event Organizer, 1st Annual McMaster Summer Research Conference 2002 Event Organizer, 1st Annual e-Business Case (eCase) Competition 2002 Co-Chair, 22nd Annual McMaster World Congress 2000 – 2001 Treasurer, MBA Student Association 1999 – 2001 Member, MS/IS Area Chair Selection Committee 2001

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External Community

Vice-President, Hellenic Canadian Federation of Ontario (HCFO) 2003 – present Vice-President Information Technology, World Council of Hellenes Abroad 2003 – present

- SAE Youth Network Regional Board (North and South America) District Coordinator (Ontario), World Council of Hellenes Abroad 2002 – present

- SAE Youth Network Ontario Delegate, World Council of Hellenes Abroad 1999 – 2002 President, Hellenic Inter-university and college Council of Canada (HICC) 1998 – 1999 President, Hellenic Inter-university and college Council of Canada (HICC) 1997 – 1998 President, Hellenic Students' Association of Carleton University 1996 – 1997 President, Hellenic Students' Association of Carleton University 1995 – 1996 Founder and President, Hellenic Students' Association of Carleton University 1994 – 1995 Editor-in-chief/photographer, Faculty of Engineering yearbook 1993 – 1994

Memberships

ACM Special Interest Group in Computer/Human Interaction (SIGCHI) 2007 - present Association for Computing Machinery (ACM) 2007 - present Information Resources Management Association (IRMA) 2007 - present Usability Professionals Association (UPA) 2006 - present Michigan Usability Professionals Associations (MiUPA) 2006 - present Special Interest Group – Human Computer Interaction (SIGHCI) 2005 - present Administrative Sciences Association of Canada (ASAC) 2005 – present Association for Information Systems (AIS) 2004 – present Canadian Aeronautics and Space Institute (CASI) 1995/96, 1997 – 1999

INTERESTS

Sports: Intramural soccer, volleyball, basketball, and tennis.

Travel: South Africa (Safari), Kenya, Singapore, Japan, Australia, Mexico, Cuba, U.S.A,France, Italy, Switzerland, Sweden, Netherlands, Denmark, Turkey, Cyprus, Greece, Canada

Dance: Swing, Greek (e.g. Kalamatiano), and Latin (e.g. Salsa, Merengue, Tango)

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