conflict. views of human interaction covey, s. 7 habits of highly effective people
TRANSCRIPT
CONFLICT
VIEWS OF HUMAN INTERACTION
Covey, S. 7 Habits of Highly Effective People
WIN-LOSE
FOCUS ON WIN WANT OTHERS TO LOSE SCARCITY MENTALITY COMPETITIVE USE POWER, COURAGE
MOST COMMON VIEW
WIN-RANSACK-&-PILLAGE
STRONGER VERSION OF WIN-LOSE?
FAIRLY COMMON VIEW?
LOSE-WIN
VOICE NO STANDARDS VOICE NO DEMANDS WANT TO PLEASE, APPEASE STATE NO LIMITS STATE NO FEELINGS EASILY INTIMIDATED USES CONSIDERATION LACKS COURAGE
LOSE-LOSE
DEPENDENT ENVY OTHERS CRITICIZE OTHERS CRITICIZE SELF LOW COURAGE LOW CONSIDERATION
WIN-WIN
SEEK MUTUALLY BENEFICIAAL SOLUTIONS
COOPERATE, NOT COMPETE
LISTEN TO UNDERSTAND
ABUNDANCE MENTALITY
WIN
INDEPENDENT IN INTERDEPENDENT SITUATION
SELF CENTERED
SCARCITY MENTALITY
NO SENSITIVITY TO OTHERS
WIN-WIN-NO DEAL
ABUNDANCE MENTALITY
ALLOW EACH PARTY TO SAY NO
HIGHEST FORM OF WIN-WIN
DEFINITIONS
CONSIDERATION CONCERN FOR OTHERS, FEELINGS
COURAGE STATE STANDARDS, STAND UP FOR SELF
SCARCITY: FIXED PIE ABUNDANCE: ENOUGH FOR
EVERYONE WE CAN MAKE MORE!
LOW HIGH
CONSIDERATION
CO
UR
AG
E
LO
W
H
IGH
HANDLING CONFLICT
DENIAL
DO NOT ACKNOWLEDGE Not “worth it” It will “go away”
NO RESOLUTION
WHEN TO USE? TRIVIAL CONFLICT
AVOID
WITHDRAW
SUPRESS
WHEN TO USE? TRIVIAL CONFLICT IF DISRUPTION OF ASSERTIVE APPROACH
OUTWEIGHS BENEFITS OF IT
SUPRESSION/SMOOTHING
SUPRESS DIFFERENCES
SEEK COMMON POINTS, AGREEMENT
WHEN TO USE? SHORT RUN
ACCOMODATION
OTHERS’ NEEDS ABOVE OWN
YIELD TO OTHER
WHEN TO USE? TRIVIAL CONFLICT BUILD OF “CREDITS”
FORCING/POWER
SATISFY OWN NEEDS FIRST
FORMAL AUTHORITY
WHEN TO USE? QUICK END TO DISPUTE UNPOPULAR ACTION COMMITMENT NOT CRITICAL
COMPROMISE
EACH PARTY GIVES
WHEN TO USE?
PARTIES EQUAL IN POWER
TEMPORARY SOLUTION
TIME PRESSURES
CONFRONTATION AND COLLABORATION
SOLVING THE PROBLEM
WHEN TO USE?
REAL SOLUTION
TOO IMPORTANT TO COMPROMISE
HAVE TIME
PRE-CONDITIONS TO TRUE COLLABORATION
ABUNDANCE MENTALITY
COURAGE AND CONSIDERATION
WIN-WIN OR WIN-WIN-NO DEAL
CREATE CONFLICT?
ENCOURAGE QUESTIONING BREAK AWAY FROM “OLD” BREAK OUT OF “RUT”
ENCOURAGE CREATIVITY
DECREASE COHESION