The following slides are an introduction to the Concierge desk computer tutorial. As you review them, please be thinking about how you can contribute to meeting our mission and goals and how you might grow from your work experience.

1.Check the Equipment check log

Note if any items are missing, broken, or have been rented out of the concierge desk past their rental period in the comments section

Equipment check log1. Write the date and time that your shift begins in column all the

way to the left.2. go through each item on the equipment check log and compare

it to your CD control sheet to ensure that all items are accounted for during your shift.a. If you notice a discrepancy between the items listed on the check log, the

items rented out on the control sheet, and the items currently in the concierge desk, notify staff/a manager AT X-5851

3. Initial in the column on the right after every item in the corresponding row has been accounted for

4. If equipment is out being used, write “out” in the corresponding box

5. If equipment is damaged, write “ooo” or “out of order” in the corresponding box

6. A list of all equipment found in the concierge desk is posted on the cabinet in the back room, across from the bikes

a. If equipment is missing or damaged, call a manager/staff at x-5851. If staff/ a manager is unavailable, inform the patron who returned the items that they might have to pay a fee

7. You must physically leave the desk to check the printer paper levels in copa at the beginning of your shift. Do not assume that the person before you has done so.

b. We only add printer paper and change printer ink. If students have any other issues they must contact cit at ex-5588.

Equipment check log

Wiki >>> cd control sheet• When signing into the wiki you will be prompted to enter

your Geneseo username and password• This will allow you to access your Concierge Desk Control

Sheet, along with many other ESL resources• Make sure to fill out all columns of the cd Control sheet and

sign your full name when signing materials in and out of the concierge desk

– Record the Date and time & ONly rent equipment out to patrons with geneseo ids

– Ask for customer name, e-mail address, phone number– record the department number of the rented materials along

with the item number (if no item number, record the number of materials rented, ex: 1 tennis racquet & 2 tennis balls)

Student Organization key sign out1. ENSURE the student has permission to sign out the key using the

“student organization key sign out”a. If the student is not listed, do not sign out the key (If the student is

listed but has not provided an e-mail address or phone number on their organization’s key sign-out list, do not sign out the key)

b. Students can get on their organization’s key sign-out list through their org. president who can add them to the list. We cannot add people to the list ourselves.

c. If you have any issues, CALL A MANAGER/staff AT X-58512. Give the patron the key, record the date & time of key rental, and ask them to verify their:

• full name (We only accept geneseo ids as proof of identification, do not accept licenses)

• email address• cell phone number

– If online info is inaccurate, it must changed online through org. president before keys can be signed out

“What’s happening in the Union”

• aka “CU Events”• Allows you to be informed on the times and

locations of Union events (people may ask where an event is located and what time it begins)

• Based on the organization hosting the event, it may indicate which keys you may have to sign out later on

• Gives you an idea of all the great things that happen in the union on a daily basis!

Today’s publicity reservations•Allows viewing of publicity currently reserved in the Union

– Only sign out supplies to organizations who have the corresponding publicity space reserved

• Ex.) if an organization asks to rent out chalk and there are not any chalkboards currently reserved in the Union under their name, you would not issue them supplies

– The same rules apply for Painted wall paints, window markers/black sandwich board markers

– If issues arise, CALL A MANAGER/staff AT X-5851• If materials are returned damaged, contact staff/ a manager

immediately• If you accidentally sign out the wrong materials, contact a cu manager

so that they can correct the issue• If someone asks how to reserve publicity spaces in the union, direct

them to http://www.geneseo.edu/union/publicity

Who can rent out which publicity supplies?

• Ensure that the organization requesting materials has actually reserved the publicity area by first checking “today’s publicity reservations”

• organizations may have up to 3 types of publicity reserved at once, so ensure that they use the correct materials in the correct spaces

– For example, Stress that markers are to only be used on the painted windows or swinging blackboard, and not on chalkboards...painted wall paints may only be used on painted wall, etc...

Chalkboard reservation = Rent out chalk to patronsPainted window/swinging blackboard reservations = rent out

markersReservations for the painted wall = rent out painted wall paints

Overarching Goals:1. To provide opportunities for students to learn, interact,

lead, reflect, program, question and have fun. (How College Affects Students p. 647)

2. To provide a safe and inviting place where the college community can gather to engage and flourish.

Do your best (Challenge).Ask for help when you need it (Support).Smile and have fun (Service to others).