computop_magentocom_china_2013nov

03.12.2013 Masterdesign PowerPoint (c) Computop 08-2013 1

Ralf Gladis, CEO at Computop

Facts & Trends in Asian and Global PaymentMagentoCom (China), Shanghai, Nov. 18th 2013

Challenges of International Retailing

03.12.2013 Masterdesign PowerPoint (c) Computop 08-2013

This presentation covers

Agenda

01 Facts about Payments in Asia & Worldwide

02 Payment Trends in Asia and Worldwide

03 Platzhalter als Beispieltext

04 Informationen zum vierten Agenda-Punkt

05 Agenda in fünfter Textzeile

06 Platzhalter

07 Textzeile

08 ...


China 2nd Largest Online Market


Source: Datamonitor, Online Payments Card Not Present 2012

Choice of Online Payment Tools



China: Dominant Alternative Payments



Netherlands: Dominant Money Transfer



Domestic card brands are important



http://en.wikipedia.org/wiki/File:Shinhanbank_logo.png

Payment Processing in China

○ Popular payment methods are

o Online Bank Transfers

o Wallets like 99bill, Alipay and Tenpay

o Cards of China Union Pay (CUP)

○ Who are the players?

o PSPs such as 99bill or Alipay worklike acquirers

o All PSPs provide at least cardacquring and bank transfers

o Wallets are available atAlipay (Retail), Tenpay (Gaming) and 99bill (express checkout/high order values)


Payment Processing in China

○ Good to know…

o Fees are significantly lower for Chinese legal entities with RMB settlement

o Values per order are often limited to 500 RMB – can be negociated

o Chinese PSPs have a different coverage of banks and consumers

o Fees can vary depending on their coverage of banks

o To get a broad reach and low fees use Least Cost Routing

o Mobile payments require special interfaces and authentiation

o Alipay is a MUST but

o don't just integrate the wallet but also online bank transfers

o adding several PSPs at lower costs can be rewarding


Choice of Best Practices for Payments

○ Consumers prefer local currencies

○ The whole checkout process needs local languages

○ Cards limit your reach – consider local payment methods

○ Use settlement files for automated accounting

○ Use payment guarantees whenever available

○ Implement fraud prevention before fraud hits you


Global Fraud Prevention


16% of consumers globally experienced fraud during the last 3 years

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%

Japan

Netherlands

South Korea

Russia

Germany

Spain

South Africa

France

Australia

Italy

Sweden

Global

US

Brazil

UK

Singapore

India

Canada

China

Proportion of consumers who have been a victim of fraud in the last three years, %

Once More than once

Source: Datamonitor, FSCI 2011

Global Fraud Prevention

○ Use payment methods with payment guarantees if available

○ Establish fraud prevention before fraud starts pouring in

○ Check which country credit cards come from (BIN)

○ Check which country or city the customer IP address comes from

○ Identify each device your customers are using

○ Limit the number of orders or turnover per card, per IP or per device with Velocity Checks


Agenda als Tabellemit hervorgehobenem Punkt



03 Logistics, Tax and Duty

04 About Computop

05 Contact


optional: Untertitel als Zusatzinformation

Payment Trends in Asia & Worldwide

○ Mobile POS Terminals

o Internet Retail In-Store (IRIS)

Merchants use tablets or smartphones toorder goods online. A small mPOS terminal isconnected via Bluetooth in order to processcard payments with chip & PIN directly withthe sales agent.

o Apps for Micro Merchants

Small merchants like taxi drivers or plummersuse apps on their smartphones in order toprocess card payments with a mobile POS terminal which is connected via Bluetooth.



○ Collecting Services for Global Payments

o Growing demand for alternative payments globally

o Normally local bank accounts are required

o With collecting merchant don't need local accounts

o Standardized settlement files for automated accounting

o Standardized reporting available

o More refund options for most payment methods



○ Slow Mobile Payment Adoption

o Mobile payment growing fast only for digital goods

o Cards, PayPal and Alipay dominate mobile purchase of physical goods

o Mobile QR code payments in-store and online are growing

o Advantages of traditional payments for mobile commerce

o Cards and wallets are very popular

o Only mobile frontend interfaces are required

o Backend processes for those payments already in place

o Add further mobile payments in linewith customer requirements


Agenda




04 About Computop

05 Contact


Tax & Duty Calculation

○ Key Challenges

o Accurate calculation of duty & tax for each country

o Delivery duty unpaid – nasty surprise for shopper!

o Maintenance of Harmonised Tariff Codes

o Regulatory compliance at cross-border

○ Best Practices

o One "all-inclusive", guaranteed price at the checkout forgoods, shipping, tax, duty, insurance

o Provide duty payment processing for your customers

o Use automated calculation of duty and taxes

o Provide correct customs documentation


Global Logistics

○ Key Challenges

o Cost effective international shipping with track and trace throughout the global delivery journey

o Cross border documentation & clearance procedures

o Global returns management

o Delays in refunds and reverse currency conversion

○ Best Practices

o Provide options for shipping methods and costs

o Simplified declaration procedures at customs clearance

o Tracked deliveries on integrated carrier network door to door

o Returns management solutions, with in country/region returns centre & duty draw back


Agenda




04 About Computop

05 Contact


About Computop

○ 16 years industry experience

○ Made in Germany but offices in USA, UK, Germany, China

○ 2500 customers

○ 7 billion US$ annual payment volume

Payment modules available for Magento

○ Great international references


http://images.google.de/imgres?imgurl=http://www.crossfavor.de/pictures/logo/Logo_CundA.gif&imgrefurl=http://www.crossfavor.de/referenzen_mobildisco-hochzeit-dj-musik.htm&usg=__EuStGpUGXoJeSpnx7pVbbrNRobc=&h=76&w=104&sz=5&hl=de&start=14&tbnid=TD9fmEzxvjjgbM:&tbnh=61&tbnw=84&prev=/images?q=c&a+logo&gbv=2&hl=de

Thank you for your attention

Headquarters in Bamberg, Germany:

Schwarzenbergstraße 4 • 96050 Bamberg, Germany / Phone +49 951 98009-0 • Fax +49 951 98009-20

www.computop.com


Xixi WangChina Country ManagerComputop Hongkong Ltd.

eMail [email protected]

Phone +852 - 2918 8295 (HK)

Mobile +852-67386229 (HK)

Mobile +86-18717731509 (CN)

Wilson DongVice President Sales Asia PacificComputop Shanghai


Phone +86-21-6468 5053 Ext 108

Mobile +86-186 0178 3373

Ralf GladisCEO / FounderHeadquarter Bamberg, Germany


Phone +49 951 98009-12

Mobile +49 172 8335 666

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