IPAR is the largest provider of workplace rehabilitation services in Australia. Our client-centred, biopsychosocial approach to recovery has seen us help thousands of people make a safe and sustainable return to wellbeing and work.

Cogent Thinking delivers tailored injury prevention, injury management and care coordination services. Cogent’s outsourced model of care fosters safe work practices and places, backed by immediate assistance in the instance of injury or illness.

The combination of IPAR and Cogent Thinking provides employers and insurers with a seamless service covering every aspect of the employee experience. Our services reduce the impact of physical and psychological injury and illness on people, families, businesses and the broader community.

maximising people potential in the workplace

C O M P L E T E S O L U T I O N S

FOR WORKFORCE HEALTH, WELLBEING AND PRODUCTIVITY

Putting clients first, always

Our founding Directors had been commissioned to author a paper on return to work performance in the rehabilitation sector. Their findings indicated enormous potential for improvement by adopting a client-centred rather than carer-centred approach. The paper also indicated that a fee-for-outcome model would drive far superior outcomes than the widely used fee-for-service model.

Equipped with this knowledge, our Directors combined their allied health, management consulting, recruitment and employment services experience to open the first IPAR office in Melbourne in 2003. Since then, we have experienced rapid growth. We are now a national organisation with metropolitan and regional offices in every state and territory and by far the largest provider of recovery and return to work services in Australia.

In 2014, Cogent Thinking was established to provide injury management and care coordination services. The aim was to provide the very best outsourced solutions to prevent and manage injuries, so that employers and employees would benefit from safer workplaces, with fewer injuries of less severity and duration. Importantly, Cogent’s services help injured individuals to navigate what can be a complex compensation environment while recovering from injury or illness.

The combined services of IPAR and Cogent Thinking provide employers and insurers with best practice action for workplace health and productivity. Every activity is focused on ensuring people are safe and productive at work.

Technical capability

Even in a people business such as ours, technical infrastructure and support is paramount. We invest in systems, structure and support to equip and enable our people to be mobile and responsive.

Technology enables us to monitor progress, track outcomes and report on return on investment. It means that any person who needs recovery assistance can get what they need, no matter their location or the time of day. And it provides customers with secure access to data via online portals or bespoke system integration for real time monitoring of cases.

Any workplace, anywhere, any time

No matter how, when or where a person is injured, there is an IPAR and Cogent Thinking solution. Our services cover every state and jurisdiction. Our experience covers every industry and role type. Our expertise delivers outcomes for both physical and psychological injury or illness.

All services are tailored to the unique needs of:

• Workers compensation

• Life insurance

• Comcare / self-insurance

• Compulsory Third Party

• Private health insurance

• Military and Department of Veterans’ Affairs

Scale with agility

Our national office network ensures that we can deliver consistent services to the largest of employers. It also means that clients benefit from an easily accessible local provider, with a team of people from their community working together on their recovery and return to work.

Our considerable size is balanced with our responsive approach. We understand that every client and every customer is different, so we tailor our service to meet the needs at hand. This agile nature has been with us since inception, is ingrained in our corporate culture and continues to set us apart.

Innovative from the outset

We have always looked to do things better. Today, as the largest provider in Australia, we are in a unique position to analyse data, identify trends, and use our knowledge and capability to solve problems and respond to industry needs.

Our Research and Innovation team is crucial to this response. Working in partnership with research institutions and renowned experts from a range of fields, the team undertakes speaking engagements, authors published papers, and is responsible for the design and development of unique service and product offerings. Their work also informs the ongoing improvement efforts that we undertake in all aspects of service delivery.

SEEING THE PERSON, NOT JUST THE

INJURY OR ILLNESS

UNDERSTANDING THEIR STORY AND PERSONAL

CIRCUMSTANCE TAILORING SERVICES TO BEST SUPPORT

THEIR UNIQUE NEEDS

COMMUNICATING CLEARLY ABOUT THE

JOURNEY AHEAD

EMPOWERING PEOPLE TO BE IN CONTROL OF

THEIR HEALTH AND LIFE

WHAT DO WE MEAN WHEN WE TALK ABOUT CLIENT-CENTRICITY?

AT A G L A N C E

U N PA R A L L E L E D R E A C H AWA R D W I N N I N G G R O U P S T R E N G T H

350 +

15,000+

allied health professionals

people assisted back to wellbeing and work every year

24/7C O N T A C TC E N T R E

3,000+ treater network

45+permanent office locations

with

5 brands

11 locations

80+ locations

29,000+ health practitioners

800+ health & employment specialists

300+ specialties

AUSTRALIANREHABILITATIONPROVIDERSASSOCIATION

For further information Contact 03 8648 0900 or email rehab@ipar.com.au

TAILORED SOLUTIONS FOR EVERY STAGE OF THE EMPLOYEE EXPERIENCE

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Work and non-workinjuries / illness

24/7 incident response call centre

Triage by allied health professional

Data analysis, trend identification

Risk management

Client and customer experience

enhancement

Legislation compliance

In-house team upskilling

1800 employer advice line

Stakeholder communication

Treatment coordination

Return to work planning

Injury management

Positivum™ assessment and health coaching

Return to work orredeployment

Establishing the safety framework

Identifying the right personfor every role

Workforce training to minimise risk

VA L U E D PA RT N E R S