compass presentation

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The Compass Series


Presentation Outline

About Tools 2 Succeed

The Compass Series

Workshop Topics

Benefits

Methodology

Features

Schedule

Services We Offer

Employee Development Training

Management Consulting

Leadership Coaching

Outplacement/Career Services

DiSC® Behavioral Assessments

Employee and Customer Satisfaction Surveys

Business & Technical e-Learning by MindLeaders

Workshops & e-Learning for HRCI recertification credit


About Sheryl Tuchman

Founder and CEO of Tools 2 Succeed, Inc.

Certified Professional Coach

Certified to provide high-performance training

Lifetime State of California Multiple Subjects credential

25+ years business and management experience

Passionate about helping people and organizations to succeed

The Compass Series

Jan: Positive Attitude

Feb: Teamwork

Mar: Building Trust

Apr: Communication

May: Managing Change

Jun: Supervisory Skills

Jul: Conflict Management

Aug: Performance Expectations

Sep: Feedback

Oct: Customer Focus

Nov: Empowering Others

Dec: Setting Goals

This public workshop program has been approved for39.0 (General) recertification credit hours toward PHR,SPHR and GPHR recertification through the HRCertification Institute.

"The use of this seal is not an endorsement by the HRCertification Institute of the quality of the program. It meansthat this program has met the HR Certification Institute’scriteria to be pre-approved for recertification credit."

12 Half-Day Workshops


Compass Series Benefits

Improve financial results by:

Turning supervisors and managers into leaders

Building a culture of commitment and

collaboration

Exploring ways to truly partner with customers

Increasing productivity

Reducing turnover


Increase Productivity

NY research firm Basex found that office distractions account for

2.1 hours per day for the average worker

Assume average manager earns $60K annually.

Lost annual productivity would be approximately $15K.

Time Management workshop helps to increase productivity.

Even reducing distractions by 20 min/day will pay for the series!


Reduce Turnover

*Turnover costs can reach 150% of employee’s annual compensation.

Assume average employee salary is $50,000 annually.

Cost of turnover can reach $75,000 per employee who leaves.

For a company of 100 employees with a 10% annual rate of turnover,

annual turnover cost can reach $750,000.

Additional costs difficult to measure may include:

– customer service disruption, emotional costs, loss of morale,

burnout/absenteeism, loss of experience, continuity, “corporate memory”.

A major benefit of The Compass Series is reduced turnover.

Retain just 1 employee and you’ve paid for the series 30 times over!

*Bliss, W. Cost of Employee Turnover. Small Business Advisor; Branham, L. Keeping the People Who Keep You in Business: 24 Ways to Hang on to Your Most Valuable Talent . (AMACOM).


Compass Methodology

• Emphasis on skills rather than theory

• High-Performance Concepts

• Engagement: Fun & Interactive

• “Spaced-Repetition” Learning

HIGH-PERFORMANCE ORGANIZATION TRADITIONAL ORGANIZATION

Customer-focused. Internally focused.

Decentralized structure with autonomous, self-

regulating work units.

Centralized and bureaucratic structure.

Planning and coordination done by work teams. Planning and coordination by management.

Jobs are broadly defined. Employees possess

multiple skills.

Specialization and narrowly defined jobs.

There may be many ways to achieve same level of

performance.

Standardization of performance. One single

best way to do a job.

Minimum of rules. Values and common sense

govern behavior.

Uniform, strictly-enforced policies. “Do things

by the book”.

Department boundaries determined by task inter-

relationship (product- or process-focused).

Dept. boundaries determined by similarity of

function (Engineering, Manufacturing, etc.)

Training focuses on total employee development

(e.g. business understanding, teamwork, etc.)

Training focuses on technical skills.

Rewards based on effectiveness of team. Rewards based on individual performance.

Employees viewed as partners. Employees viewed as tools of management.

Quality of life of employees is imperative to

organization.

Alienated and unhappy employees accepted

as given.

“People feel and act like partners in the business”



High Performance Excellent performance results

Growth from new business opportunities

Excellent processes, structure, & systems aligned to strategy

High involvement & empowerment of people

Respect for people is a part of the culture

Good communication and information sharing

Stability Consistent performance results

Basic processes, structure, systems in place

Adequate resources in place

Some clarity of goals and direction

Consistency of priorities

Well-defined policies & proceduresChaos

Inconsistent results

Crisis & short term focus

Shifting priorities, lack of clear direction and goals

Processes, structures, and systems not in place

Unclear policies & procedures

Lack of teamwork

Inadequate people & resources

Where

Do YOU

Place

Your

Team or

Organization?

Stages of Organizational Development


Compass Series Features

Proven Materials

Accountability Partners

Performance Plans

Workplace Assignments


Compass Series Materials

Compass Series Binder with 12 Professional Workbooks


Accountability Partners

Participants choose Accountability Partners.

They share their goals and progress.

Questions are provided to discuss between

workshops.

Participants share their experiences at the

next workshop.


Performance Plans

• Participants set “SMART” goals at each workshop:

Specific

Measurable

Achievable

Realistic

Time-Bound

• Goals and progress are shared with Accountability Partner.

• May also be shared with supervisor, team, class.

Monthly Public Workshop Schedule

Southern California

8:45 AM to 12:30 PM:

Woodland Hills: 2nd Wednesday

Torrance: 3rd Wednesday


Customized In-House Training Also Available

Series is continuous. Participants may join at any time.


Additional In-House Training Programs

Mandatory Calif AB 1825 Sexual Harassment Training

Personal Effectiveness

• Customer Service

• Diversity

• Emotional Intelligence: A Plan for Personal Success

• Positive Impact

• Speaking for a Lasting Impression

• The Trust Factor

Leadership Development

• High-Payoff Hiring

• Performance Appraisals


Additional In-House Training Programs

High Performance

• Assessing Your Organization for High Performance

• Developing a High Performance Strategy

• Principles of High Performance

• Skills for High Performance Teamwork

• High Performance Leadership

• Developing High Performance Teams

Sales

• Core Skills: Building a Strong Foundation

• Principles of Partnership Selling

• Empowering Sales Performance

• 7 Powers of Persuasion


Contact Us

Sheryl Tuchman, CEO

Tools 2 Succeed, Inc.

(888) 9-MAXIMIZE

(818) 581-4888 x1

www.Tools2Succeed.com

compass presentation

Documents

tools of management

leaders2010 copyright

succeed2010 copyright

ceo of tools

cost of employee turnover

turnover costs

cost of turnover

annual turnover cost