FIELD MANAGEMENT CASE STUDYCOMPASS GROUP PLC

DIGITISED FIELD AUDITING PROCESSSTREAMLINING OVER A MILLION AUDITS

Compass Group plc (LSE: CPG) is the largest contract foodservice company in the world serving 4 billion meals in over 50 countries.

WHO IS COMPASS GROUP PLC

Compass was using a combination of

Excel, Word and paper to capture data from

the field. This led to data integrity and

accuracy issues, hard to access reports and inefficient

workflow.

COMPASS’S CHALLENGE AND OUR SOLUTION

We created a bespoke .NET solution integrating

SAP, Cognos and IBM’s TIM, to deliver role-based audits.

The audits are conducted on Windows 8 tablets and phones

using custom built apps.

WHAT WE DELIVERED

A .NET solution including a Windows 8 tablet app

Our challenge was two-fold and included understanding the needs of the audience and the integration requirements. First, we conducted user research to map the auditing and reporting process and the associated issues; the resulting prototype was tested in the field and all learnings were fed back into our production process. Second, we conducted workshops to determine the integration approach with IBM’s Tivoli, SAP and Cognos.

» Business Analysis » User Experience & design » Windows 8 app development » Analytics » SAP, Tivoli, .NET

» Windows 8 » Microsoft SQL » Microsoft .NET

HOW WE DID IT

SKILLS USED TECHNOLOGIES USED

THE OUTCOME

The new system has transformed the auditing process: organising an audit has become more efficient, the auditing process is faster and subject to fewer errors,

the completed audit is submitted promptly, the report becomes instantly availableto management and the auditor feels more in control.

1.5m 300m thousandsaudits processed

to datequestions answered

to date

of spreadsheets eliminated