Role DefinitionCommercial Manager

Company Background

FCC Environment (FCC Environment is the trading name for FCC Environment (UK) Limited and FCC Environment Services (UK) Limited) is a leading UK waste and resource management company, which is part of a global group with a strong heritage in providing services for communities and businesses. Our vision is to be the environmental company of choice, delivering change for a sustainable future.

FCC Environment’s core business centers on collection, resource recovery and renewable energy providing services for local authorities and commercial customers. To make our skills and expertise easily accessible to our customers, our business is grouped into five core services:

Municipal services – household waste collection, street cleansing, parks and gardens maintenance.

Business waste solutions –waste collection and recycling services for small and large companies.

Recycling – material recycling facilities, household waste recycling centers.

Green energy –recovery of energy from waste.

Waste Processing –industrial waste treatment, hazardous wastes and landfill disposal.

We operate over 200 facilities in England, Scotland and Wales and employ around 2,500 employees. We recycle 1.2 million tonnes of waste each year.

FCC Environment is part of the FCC Group which is a leading international infrastructure, environmental services and green energy company present in more than 50 countries with 90,000 employees.

You will be working for our subsidiary company Darrington Quarries Ltd, which is a long established quarrying company operating in Yorkshire. Darrington Quarries has six limestone quarries and one sand quarry they are all situated close to the A1 from Doncaster in the south to Tadcaster in the north.

Role Purpose

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To manage and develop all the commercial elements of the quarries business.

Key Responsibilities

Responsible for managing, developing and motivating a sales office; Ensuring efficient and accurate order processing, from initial enquiry

through to invoicing; Maintain a close communication with FCC service centre (Credit Control)

to ensure credit limits and payments are controlled satisfactory; Managing and monitoring all office staff; including IDS assessments,

absence reporting and annual leave management; Visit a vast range of customers and communicate at all levels; Developing new business opportunities; Maintain and grow key accounts; Working to sales budgets to maintain volume levels, while also maximising

our product pricing policy; Advising potential clients on product specifications; Responsible for all quotations, tenders, pricing and customer service; Maintain correct product mix of sales to ensure maximum margin; Monitor haulage contractor’s performance via KPIs, and ensure

competitiveness; Product development, adding value to existing product range; Liaise with site staff on major civil engineering schemes, to ensure

production matches product program requirements on site; Attend and report at regular management meetings; Oversee and implement relevant objectives as set out in company IMS; Follow leads via planning, conducting ground searches; Providing information for evaluation of performance, based on previous

sales figures; Liaise with customers face to face and over the telephone; Assess customer specifications; Liaise with Quarry Managers to ensure adequate product stock levels; Take orders and plan deliveries onto our EasyWeigh system; Liaise with weighbridge operators to ensure customer service levels

maintained; Liaise with transport operators to ensure customer service levels

maintained; Deal with drivers / onsite staff; Handling of cash payments /cheque / and electronic payments;

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Investigate complaints/queries, and implement resolutions; Maintaining customer relationships to ensure customer satisfaction; Report / liaise with General Manager.

Qualifications and Experience (preferred)

Previous sales/management experience necessary Knowledge of aggregates/concrete properties and specifications

necessary Knowledge of inert waste recycling operations an advantage IT – Knowledge of Word, Excel & Microsoft Outlook

Key Competencies

Teamwork

Recognises the importance and value of working as part of a team Individuals maintain, build upon and share own knowledge, skills and

expertise Team members are motivated, engaged and successful, and operate in an

environment that encourages positive relationships, cooperation and development

Customer Focus

Recognises the need to provide a responsive service Takes responsibility Demonstrates an awareness and understanding of customer requirements Seeks ways to improve service delivery. Assesses the organisation and its

services from the customer’s point of view. Emphasises a team approach to providing great customer service. Recognises adverse customer reactions and develops better alternatives.

Communication

Demonstrates the ability to communicate well with people at all levels Has the ability to follow instructions and to instruct other people Demonstrates the ability to listen to others while contributing their own

ideas

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Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same manner.

Leads by example and sets standards for professional behaviour. Helps those in need of assistance, regardless of rank.

Planning & Organising

Demonstrates the ability to plan and organise own workload, including making good use of time and resources, sorting out priorities and monitoring.

Seeks and uses others’ input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities.

Creates realistic schedules for projects and follows them. Evaluates progress against schedule and goal.

Monitors and evaluates social, fiscal, and political trends that affect the plan.

Prepares strategies to deal with problems or drastic changes. Evaluates proposed actions and timelines against organisational mission

and values.

Problem Solving

Has the ability to apply problem solving strategies in purposeful ways, both I situations where the problem and the desired solution are clearly evident and in situations where they are not.

Shows insight into the root-causes of problems. Generates a range of solutions and courses of action with benefits, costs, and risks associated with each.

Tests proposed solutions against the reality of likely effects before going forward; looks beyond the obvious and does not stop at the first answers.

Evaluates the chosen course of action after it has been implemented to determine its worth and impacts.

Organisational Awareness

Promotes the Group’s values and corporate objectives to colleagues Demonstrates a commitment to, and promotes, equality and diversity

ensuring the Group is an inclusive environment in which individuals are respected and unacceptable behaviours challenged

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Manages self and others in accordance with Group policies and procedures and contributes to policy development as appropriate

Relationship Building

Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity, and shows regard for their opinions.

Builds rapport by listening to, discussing and negotiating with, and rewarding, encouraging, and motivating others.

Seeks to resolve confrontations and disagreements constructively. Focuses on the situation, issues, or behaviours, rather than the people.

Celebrates workplace success and achievement. Supports the good ideas of others.

Demonstrates a balance between building rapport and getting the work done.

Decision Making

Gathers data and others’ input when making decisions. Considers lessons learned from experience, differing needs, and the impact of the decision on others.

Finds solutions that are acceptable to diverse groups with conflicting interests and needs.

Has the ability to explain the rationale for a decision. Makes necessary decisions even when information is limited or unclear. Learns from the consequences of decisions.

Other Information

Location – Darrington Quarries Limited, Leys Lane, Knottingley, WF11 0AH Reporting to – General Manager

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