communications technology services john hoffman, director june 27, 2013

Communications Technology ServicesJohn Hoffman, Director

June 27, 2013

Agenda

Communications Technology Services Overview

Legislative Update

MPLS Initiative

Continuity of Operations/Continuity of Government

Texas Public Safety Broadband Program

Marketplace

Contracts/RFOs

DIR Technology Forum | June 27, 2013 Communications Technology Services2

Communications Technology Services

Communication Technology Services (CTS) manages the statewide communications infrastructure that provides voice and data solutions to more than 700 state and local government agencies

• Local Voice Services

• Long Distance Voice Services

• Data Services

• Wireless Services

3DIR Technology Forum | June 27, 2013 Communications Technology Services

http://www.dir.state.tx.us/tsd/index.htm

Key CTS Objectives

Deliver thought leadership for the state and all DIR customers

Create and implement solutions that reduce costs and maximize productivity

Provide value-added support services at the highest levels of quality


5

TEX-AN NG – Vendors & Services

Local Voice ServicesVoIP (Voice over Internet)Long Distance (in/out)InternetMetro EthernetMPLSPrivate LineVPNSOHO

Local Voice ServicesVoIP (Voice over Internet)Long Distance (in/out)InternetMetro EthernetMPLSPrivate LineSOHO

InternetMetro EthernetMPLSPrivate Line

VoIP (Voice over Internet)Long Distance (in/out)Internet

Local Voice ServicesWireless BroadbandInternet

InternetMetro EthernetSOHO

VoIP (Voice over Internet)InternetSOHO

Fixed SatelliteSOHO Wireless Broadband Fixed Satellite

DIR Technology Forum | June 27, 2013 Communications Technology Services

http://www.proactivecommo.com/default.php

TEX-AN Orders and Customers

Local Government Count

Other Entities Count

State Count Education Count0

50

100

150

200

250

300

350

400

450

368

5

141

238

410

6

136

255

9/1/11 752

3/1/13 807

SEP 201

1

NOV 201

1

JAN 2

012

MAR 2

012

MAY 2

012

JUL

2012

SEPT 201

2

NOV 201

2

JAN 2

013

MAR 2

013

MAY 2

013

300

400

500

600

700

800

900

1000

# OF ORDERS

Linear (# OF ORDERS)

Monthly Orders Processed TEX-AN Customers


7

Telecom Solutions Team

The Telecom Solutions group helps customers with their TEX-AN questions, orders and quotes.

The focus of this group is to: Answer questions regarding Tex-AN NG servicesAssist customers with obtaining quotesAssist customers with placing their TEX-AN orders

Contact the Telecom Solutions Group at:[email protected]

or1-877-472-4848 option 4


mailto:[email protected]

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Strategic Client Solutions Team

Customers look to CTS to provide considerations and alternatives to telecom and network challenges. DIR has broadened our Customer Solution effort by offering customers access to telecom specialist in the CTS team.

The focus of this group is to: understand the different Tex-AN NG technologies know the contract avenues availableunderstand the situation and risk factors consult and collaboratively develop solutionsprovide comprehensive DIR perspective


9

Network Security Operations Center (NSOC)

Statewide Security Operations• Monitoring and Alerting

• Incident Response Support

Administers Statewide shared resource for infrastructure and security• Intrusion Detection and Prevention

• Security Monitoring and Analysis

• Security Alerting

• DDOS Mitigation

Inter-Agency and Intrastate coordination

• Controlled Penetration Testing

• IP Vulnerability Scan

• Web Application Vulnerability Scan

• Vulnerability Remediation Verification


10

Technology Bills of Interest

Click the Technology-Related Bills itemin the What’s New section of the DIR Home Page

Or link directly to http://www.dir.texas.gov/pubs/ Pages/83rdLegislature.aspx


http://www2.dir.state.tx.us/pubs/Pages/83rdLegislature.aspx

http://www2.dir.state.tx.us/pubs/Pages/83rdLegislature.aspx

http://www.dir.texas.gov/pubs/Pages/83rdLegislature.aspx

http://www.dir.texas.gov/pubs/Pages/83rdLegislature.aspx

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DIR Sunset Bill (HB 2472)

Agency Continuation (8 years – 2021)

Board Oversight

Advisory Support

Evaluate and Report on costs/cost savings annually

Strengthened Ethics and Conflict of Interest provisions

Establish “Procurement Coordination Committee”

Procedures, Policies, and Reporting


Videoconferencing Bills

HB 2414 – Relating to requirements for open meetings held by videoconference call.• Allows for quorum of a governmental body via videoconferencing IF there’s at least one

suitable location within reasonable distance of the geographical jurisdiction for the public, the presiding officer is at that physical location, and the public is provide the opportunity to participate.

SB 293 – Relating to the authority of certain water districts to hold meetings by teleconference or videoconference. • Allows water districts, whose territory includes land in three or more counties, to meet

via teleconference or videoconference IF it’s a special called meeting and convening at one location is too difficult.

SB 984 – Relating to the meeting of a governmental body held by videoconference call.• Specifies that if a problem occurs during the meeting that makes it no longer visible and

audible to the public, that the meeting is recessed until it’s resolved, and if it can’t be resolved within six hours, the meeting is adjourned.


CISO Security Legislation

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Exceptional Item $9.8MUpgrade state security policies • Expands the policy upgrades covered under exceptional item 1 and also expands

issues to include development of security awareness, data classification and secure software development standards.

Retain state risk visibility • Funds additional state security assessments. Provides expanded subscription

access to agencies for security advisement and education services.

Enhance IT security staff training and workforce awareness offerings • Provides further program enhancements to a larger customer base for IT security

staff training and workforce awareness offerings. Customers will include IT and security staff at additional state agencies and higher education entities.

Enhance security program automation for state agencies • Upgrades to legacy agency system risk tool capabilities and implementation of

enhanced cyber incident reporting tool capabilities.

Increase security program support


Network Initiatives

MPLS Project Update

DIR is assisting with the migrations of agencies from existing Frame Relay/ATM network to facilities offered under the new TEX-AN NG contract.

TEX-AN NG offers a choice of vendors and opportunity to agencies to utilize a state-of-the-art MPLS networks providing unified voice, data, and video communications.

Agencies to migrate from the existing Frame Relay/ATM technology by the end of this year.

With DIR’s assistance, agencies are selecting and implementing new network designs and circuits as facilitated with the TEX-AN NG contract.


TEX-AN MPLS Migration List

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Customer Complete Underway

Texas Department of Transportation √

Capital Area Council of Governments √

Brazos River Authority √

Waco Housing Authority √

Texas Racing Commission √

Cameron County911 √

Office of the Attorney General - Admin and Legal √

General Land Office √

Comptroller of Public Accounts √

Commission on State Emergency Communications - ALI √

Department of Insurance √

Department of Public Safety √

Health and Human Services (HHSC+DSHS+DFPS+DARS+DADS)

√

Office of the Attorney General - Child Support √

Texas Commission on Environmental Quality √

Texas Department of Criminal Justice √

Texas Department of Motor Vehicles √

Texas Parks and Wildlife √

Alcoholic Beverage Commission

Central Texas Workforce Development Board

Lower Colorado River Authority

Lower Rio Grande Valley Development Council


16

FirstNet and Public Safety Broadband Network

Participating in Long Term Spectrum Lease Negotiations• Successful negotiations will ensure the existing capabilities in Harris County

and the entire State will be available as well as promotes additional investment into the project

DIR and DPS will identify TxPSBP needs through associated councils, advisory groups and steering committees throughout Texas

DIR and DPS will identify available infrastructure which may benefit the TxPSBP

DIR and DPS is proactively learning about technology solutions and models in anticipation of the FirstNet standards, the Texas public safety needs and identified available assets


Continuity of Operations (COOP) /Continuity of Government (COG)

Key Elements

1. Essential Functions

2. Orders of Succession

3. Delegations of Authority

4. Continuity Facilities

5. Continuity Communications


6. Vital Records Management

7. Human Capital

8. Test, Training, and Exercise

9. Devolution of Control

10. Reconstitution Operations

Program Overview – DIR Online

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Providers

DIR

Customers

The Online Marketplace for Texas government Information Technology

is www.dir.texas.gov

Develop and launch a new, robust website as a replacement of the existing DIR agency website. • Phase 1 - analyze, assess, and develop

requirements.

• Phase 2 - site development and implementation.

Improve the user experience by providing dynamic, valuable and organized content in a collaborative and dynamic environment.

Include a customer portal, service catalog and integration with self-service tools.


http://www.dir.texas.gov/

New CTS Contracts/RFO

• Technology Based Conferencing Services – Due 7/18/13

• Telecom Managed Services Contracts

• Negotiations continue with other Vendors

Vendor Date Executed

Insight Public Sector, Inc. 4/15/2013

Globalscope Communications Corporation 5/10/2013

Black Box Network Services 5/10/2013

Nexus IS, Inc. 5/10/2013

INX, LLC 5/23/2013

AT&T Corp 5/28/13

Qwest Communications, DBA CenturyLink 6/5/13

Continuant Inc., DBA Continuant Texas 6/20/13

Enacomm , Inc. 6/20/13


communications technology services john hoffman, director june 27, 2013

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