communication lab manual

70
ANNA UNIVERSITY VEL TECH HIGH TECH Dr. RANGARAJAN Dr. SAKUNTHALA ENGINEERING COLLEGE (Approved by AICTE, New Delhi & Affiliated to Anna University, Chennai) No.60, Avadi, Vel Tech Road, Chennai-600 062. DEPARTMENT OF CIVIL ENGINEERING GE2321-COMMUNICATION SKILLS LABORATORY SEMESTER – V

Upload: suchithara

Post on 07-Nov-2014

469 views

Category:

Documents


1 download

DESCRIPTION

ECE 6th semester communication Skill Lab manual

TRANSCRIPT

Page 1: Communication Lab Manual

ANNA UNIVERSITY

VEL TECH HIGH TECH

Dr. RANGARAJAN Dr. SAKUNTHALA ENGINEERING COLLEGE

(Approved by AICTE, New Delhi & Affiliated to Anna University, Chennai)

No.60, Avadi, Vel Tech Road, Chennai-600 062.

DEPARTMENT OF CIVIL ENGINEERING

GE2321-COMMUNICATION SKILLS LABORATORY

SEMESTER – V

YEAR: 2011-2012.

Page 2: Communication Lab Manual

ANNA UNIVERSITY

VEL TECH HIGH TECH

Dr. RANGARAJAN Dr. SAKUNTALA ENGINEERING COLLEGE

(Owned by R.S. Trust)

(Approved by AICTE, New Delhi & Affiliated to Anna University, Chennai)

No.60, Avadi, Vel Tech Road, Chennai-600 062

GE-2321 COMMUNICATION SKILL LABORATORY

NAME: G.DHANALAKSHMI VH NO: 2481

DEPARTMENT : CIVIL YEAR : 2011-2012

UNIVERSITY REG.NO. : 12209103020 SEMESTER : V

VEL TECH HIGH TECH

Page 3: Communication Lab Manual

Dr. RANGARAJAN Dr. SAKUNTALA ENGINEERING COLLEGE

(APPROVED BY AICTE & AFFILIATED TO ANNA UNIVERSITY)

NO.60, AVADI, VEL TECH ROAD, CHENNAI – 600 062.

CERTIFICATE

Name: ……………………………………………………………………..

Year: ……………. Semester: ……………… Branch: ………………………….

University Register No: …………………………… VH NO: ………………

Certified that this is the bonafied reward of work done by the student in the …………………

…………………………………………………………..….. during the academic year 2012-2013.

…………………………………………. ……………………………………

Signature of Head of the Department Signature of Lab Incharge

Submitted for the university practical examination held on …………………… at VEL TECH HIGH TECH Dr. RANGARAJAN Dr. SAKUNTALA ENGINEERING COLLEGE, AVADI, CHENNAI-600 062.

Signature of Examiner:

Internal: ………………… External: ………………….

Date: …………………

Page 4: Communication Lab Manual

INDEX

EX.NO DATE NAME OF THE EXPERIMENT

PAGE NO

STAFF SIGNATURE

1. LETTER WRITING

(a) Formal letter

(b) Informal letter

2. REPORT WRITING

3. RESUME WRITING

4. INTERVIEW SKILLS

5. GROUP DISCUSSION

6.

PRESENTATION SKILLS

(a)Technical topic

(b)Non technical topic

7. LISTENING COMPREHENSION

8. READING COMPREHENSION

9. COMMON ERRORS IN ENGLISH

Page 5: Communication Lab Manual

LETTER WRITING

Page 6: Communication Lab Manual

FORMAL LETTER

Page 7: Communication Lab Manual

INFORMAL LETTER

Page 8: Communication Lab Manual

REPORT WRITING

Page 9: Communication Lab Manual

EVENT REPORT

Page 10: Communication Lab Manual

BOOK REPORT

Page 11: Communication Lab Manual

PROJECT REPORT

Page 12: Communication Lab Manual

RESUME WRITNG

Page 13: Communication Lab Manual

INTERVIEW SKILLS

Page 14: Communication Lab Manual

GROUP DISCUSSION

Page 15: Communication Lab Manual

PRESENTATION SKILLS

Page 16: Communication Lab Manual

TECHNICAL TOPIC

Page 17: Communication Lab Manual

NON-TECHNICAL TOPIC

Page 18: Communication Lab Manual

LISTENING COMPREHENSION

Page 19: Communication Lab Manual

READING COMPREHENSION

Page 20: Communication Lab Manual

COMMON ERRORS IN ENGLISH

Page 21: Communication Lab Manual

EX.NO: 9 COMMON ERRORS IN ENGLISH

----------------------------------------------------------------------------------------------------

Student Name: Reg.No:

Subject Name: Common errors Test Name: Common Errors1

Correct Answers: 10 Wrong Answers: 0 Total Marks Obtained: 10

----------------------------------------------------------------------------------------------------

Common Errors in English

Correct the errors (grammar) in 10 sentences (This part carries 10 Marks)

Instruction: From the following pairs of sentences identify the grammatically correct sentences Q.1 to Q.10.

Q1. Identify the correct sentence.

oo In the beginning everybody put their money into internet enterprises.

oo At the beginning everybody put their money into internet enterprises.

Correct Answer: 1 Your Answer: 1 Status: Correct Marks: 1

---------------------------------------------------------------------------------------

Q2. Identify the correct sentence.

oo It is important to initiate all new recruits quickly into company procedures to stop the former becoming bored.

oo It is important to initiate all new recruits quickly into company procedures to stop the former becoming boring.

Correct Answer: 1 Your Answer: 1 Status: Correct Marks: 1

---------------------------------------------------------------------------------------

Page 22: Communication Lab Manual

Q3. Identify the correct sentence.

oo I don’t see any point in continuing to complete in the Japanese market. I think we are fighting a losing blast.

oo I don’t see any point in continuing to complete in the Japanese market. I think we are fighting a losing battle.

Correct Answer: 2 Your Answer: 2 Status: Correct Marks: 1

---------------------------------------------------------------------------------------

Q4. Identify the correct sentence.

oo For a long time now I have tried to write the best I can. Sometimes I have good luck and write very well.

oo For a long time now I have tried simply to write the best I can. Sometimes I have had good luck and had write better than I can.

Correct Answer: 1 Your Answer: 1 Status: Correct Marks: 1

---------------------------------------------------------------------------------------

Q5. Identify the correct sentence

oo Applicants could have the ability to work well in a multicultural environment and can work to tight deadlines.

oo Applicants should have the ability to work well in a multicultural environment and can be able to work to tight deadlines.

Correct Answer: 2 Your Answer: 2 Status: Correct Marks: 1

---------------------------------------------------------------------------------------

Q6. Identify the correct sentence

oo The perception that all crows are black is wrong.

oo The percept that all crows are black is wrong.

Correct Answer: 1 Your Answer: 1 Status: Correct Marks: 1

Page 23: Communication Lab Manual

---------------------------------------------------------------------------------------

Q7. Identify the correct sentence

oo We’ve got to far away from our key goals. We need to get back to the beginning.

oo We’ve got too far away from our key goals. We need to get back to the beginning.

Correct Answer: 2 Your Answer: 2 Status: Correct Marks: 1

---------------------------------------------------------------------------------------

Q8. Identify the correct sentence

oo I am happy to say that events have reached a happy condition and we have won the contract.

oo I am happy to say that events have reached a happy conclusion and we have won the contract.

Correct Answer: 2 Your Answer: 2 Status: Correct Marks: 1

---------------------------------------------------------------------------------------

Q9. Identify the correct sentence

oo The lights went out and I had to grope in the dark to find the matches to light a candle.

oo The lights went out and I had to gripe in front of me to find the matches to light a candle.

Correct Answer: 1 Your Answer: 1 Status: Correct Marks: 1

---------------------------------------------------------------------------------------

Q10. Identify the correct sentence

oo Most banks do not mind lending money to young entrepreneurs.

oo Most banks do not mind lending money to young entrepreneurs.

Correct Answer: 1 Your Answer: 1 Status: Correct Marks: 1

Page 24: Communication Lab Manual

---------------------------------------------------------------------------------------

Ex No : RESUME WRITING

Date :

INTRODUCTION:

A resume is a brief, concise documentthat advertises ones most relevant and positive

credentials for employment or other professional purposes .

WHY RESUMES ARE WRITTEN?

1. To persuade your employer that you are the best person for the job.

2. To construct the professional image of yourself and establish your credibility.

3.To provide a sample of yourwritten communicationskills.

4. To convince prospective employers that you deserve for an interview .

WHAT KIND OF RESUME SHOULD WE WRITE?

1. You need to create more than one kind of resumes .

2. Your resumes will grow and change dramatically as you travel down your

Career paths.

3. One needs to thing of ones overall jobs search strategy and makes some

decisions about current resume technologies .

4. Overall job search strategies mean approaches .

5. Technological considerations.

Page 25: Communication Lab Manual

6. Questions to ask .

TIPS FOR A GOOD RESUME :

1. Have clear career objectives.

2. Limit your resume to one or one and half a page at the most

3. Do not present clumsy resumes.

4. Use bold type face.

5. Use all capitals for section heads only.

6. Avoid italic type face.

7. Use margins generously

8. Use dragged right layout.

9. Avoid hyphens.

10. Use single line space between line.

11. Use circular bullet points.

12. Keep bulleted items to two or three lines.

13. Avoid lengthy sentences and paragraphs.

14. Simplify your language and style.

NOTE: Resumes differ according to situations.

Page 26: Communication Lab Manual

RESUME

K.RAJESH

[email protected]

Current Address: Permanent Address:

F20,Shiva Homes, F20,Shiva Homes

Anna Nagar, Anna Nagar,

Chennai-600101. Chennai-600101.

Mob:9629441491. Mob: 9629441491.

OBJECTIVE: To acquire the position in programming in high tech environment with

committed and dedicated personnel which will help me explore and

realize my potential . In addition, be innovative and face any

technical challenges .

EDUCATION:

Graduation :

M.E in computer Engg from SRM University with 90%,May 2010

B.E in Computer Science and Engineering from Anna University with 92%,

May 2008

Higher :

Passed the Higher Secondary Examination from NAMMHSS with 93%,May

2004

EXPERIENCE:

Project Title : Network and System Analysis

Organization: Infosys Pvt.Ltd.

Team size : 4

Page 27: Communication Lab Manual

Duration : 4 months.

COMPUTER SKILLS:

CAD , AUTOCAD , NETWORKING , C , C++ ,MS EXCEL

INTERESTS AND ACTIVITIES:

Guitarist

Football Player

Book Reading

OTHER SKILLS:

Quick Learner.

Excellent Communication Skill .

ACHIVEMENT:

1. Selected for a two month Minnesota project.

2. Spearheaded a four member miniproject related to simulation and Networking.

3. Participated in emerging techniques in networking.

Date : rajesh

Place: (K.RAJESH)

Page 28: Communication Lab Manual

COVER LETTER

K.Rajesh,

F20,Shiva Homes, ,

Anna Nagar,

Chennai-600101

Dear Madam/sir,

I recently came across your note in your internet career platform searching for a customer service representative .I feel I am an ideal candidate for this job and there for mailing you my resume.

Over the four years I have experience in networking programs. During my tenure, I have had the opportunity to interact and maintain great service with my clients. Also my consistent performance in this relevant field will prove to be a great advantage to the company.

I am looking forward to an interview call from your side. I can be reached at the given contact number.

Yours truly,

rajesh

(K.RAJESH)

Page 29: Communication Lab Manual

EX.NO: READING COMPREHENSION

DATE:

Student Name: B.SUJITHRA Hall Ticket No: REG NO:12208106071

Subject Name: Reading comprehension Test Name: Reading4

Correct Answers: 42 Wrong Answers: 0 Total Marks Obtained: 42

-----------------------------------------------------------------------------------------------------------------------

Instruction: Please select the right option

Q 1. I would accept the offer if I ____ you.

were

am

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------

Instruction: Please select the right option

Q 2. You are required to _______ a test in English.

take

give

Page 30: Communication Lab Manual

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------Instruction: Please select the right option

Q 3. I do not wish to ________ everybody on this matter.

reason

reason with

Correct Answer : 2 Your Answer : 2

--------------------------------------------------------------------------------------------------------

Instruction: Please select the right option

Q 4. We are looking forward to________you.

seeing

see

seen

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------Instruction: Please select the right option

Q 5. Supposing ________, what will happen?

he fails

if he fails

Page 31: Communication Lab Manual

Correct Answer : 1 Your Answer : 1 Instruction: Please select the right option

Q 6. A person in your position should refrain ______ public statements.

from making

to make

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------Instruction: Please select the right option

Q 7. Please meet the_______________.

concerned officer

officer concerned

Correct Answer : 2 Your Answer : 2

--------------------------------------------------------------------------------------------------------

Instruction: Please select the right option

Q 8. My uncle is confident _________ the election.

of winning

to win

of win

Correct Answer : 1 Your Answer : 1

Page 32: Communication Lab Manual

Instruction: Please select the right option

Q 9. Don’t repeat this __________.

mistake

mistake again

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------

Instruction: Please select the right option

Q 10. If one reads the newspaper these days, _________ be surprised to see that the number of crimes is on the increase.

one will

you will

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------Instruction: Please select the right option

Q 11. The gangster as well as his entire gang ________ captured.

was

were

are

Page 33: Communication Lab Manual

Correct Answer : 1 Your Answer : 1

Instruction: Please select the right option

Q 12. He removed his coat and ___________ it on a nail.

hanged

hung

hang

Correct Answer : 2 Your Answer : 2

--------------------------------------------------------------------------------------------------------Instruction: Please select the right option

Q 13. My Chemistry teacher insisted that _______________ complete the cycle of experiments before the week end.

me and my friend

my friend and I

Correct Answer : 2 Your Answer : 2

--------------------------------------------------------------------------------------------------------Instruction: Please select the right option

Q 14. Unless you ______, you cannot learn it.

do not revise

revise

Page 34: Communication Lab Manual

Correct Answer : 2 Your Answer : 2

Instruction: Please select the right option

Q 15. You must knock _________ door before entering my room.

at the

the

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------

Instruction: Please select the right option

Q 16. None of the applicants ____ suitable for the job.

are

is

Correct Answer : 2 Your Answer : 2

--------------------------------------------------------------------------------------------------------Instruction: Please select the right option

Q 17. I congratulated her______ her success.

for

about

on

Page 35: Communication Lab Manual

Correct Answer : 3 Your Answer : 3

Instruction: Please select the right option

Q 18. We discussed ___________problem

about the problem

the

about

Correct Answer : 2 Your Answer : 2

--------------------------------------------------------------------------------------------------------Instruction: Please select the right option

Q 19. Thirty rupees ______ a large sum

is

are

Correct Answer : 1 Your Answer : 1

-------------------------------------------------------------------------------------------------------Instruction: Please select the right option

Q 20. The computer monitor with its accessories ________ been received.

has

have

had

Page 36: Communication Lab Manual

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------

Instruction: Please select the right option

Q 21. Either John or Robert ____ sent for the meeting.

is

was

are

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------

Instruction: Please select the right option

Q 22. Disturbed by the noise, Shilpa ______ her head to see what was going on in the street.

raised

rose

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------

Page 37: Communication Lab Manual

Instruction: Please select the right option

Q 23. Please be seated. The doctor will see you ________ minutes.

in a few

in few

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------

Instruction: Please select the right option

Q 24. Radha is _______ of the two daughters.

the tallest

taller

Correct Answer : 2 Your Answer : 2

--------------------------------------------------------------------------------------------------------Instruction: Please select the right option

Q 25. We don’t deserve the punishment; neither my friend nor I _____ to blame for the incident.

is

are

Correct Answer : 1 Your Answer : 1

Page 38: Communication Lab Manual

Instruction: Please select the right option

Q 26. He suggested ______ a different course of action.

to me

me

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------

Instruction: Please select the right option

Q 27. The students of my college are better than______________college.

those of your

your

that of your

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------Instruction: Please select the right option

Q 28. The Bible is a sacred book _________ Christians.

of the

of

Correct Answer : 1 Your Answer : 1

Page 39: Communication Lab Manual

Instruction: Please select the right option

Q 29. Health is preferable ______ riches.

than

to

Correct Answer : 2 Your Answer : 2

--------------------------------------------------------------------------------------------------------

Instruction: Please select the right option

Q 30. One should be obedient to ____ parents.

one’s

his

Correct Answer : 1 Your Answer : 1

--------------------------------------------------------------------------------------------------------

Page 40: Communication Lab Manual

Ex.No: LISTENING COMPREHENSION

DATE:

Student Name: KOMMINENI CHARANKUMAR Hall Ticket No: 12208106043

Subject Name: Listening comprehension Test Name: Listening-1

Correct Answers: 25 Wrong Answers: 0 Total Marks Obtained: 25

-----------------------------------------------------------------------------------------------------------------------

Instruction: Listen the audio and type the answer in the blanks provided(This question carries 1 mark)

Q 1.

Click here to play the Audio

Correct Answer : Implementing Six Sigma principles at a company can be expensive, including extensive training for employees and hiring consultants

Page 41: Communication Lab Manual

Your answer : Implementing Six Sigma principles at a company can be expensive including extensive training for employees and hiring consultants.

Status : Correct Marks : 1

--------------------------------------------------------------------------------------------------------Instruction: Listen the audio and type the answer in the blanks provided(This question carries 1 mark)

Q 2.

Click here to play the Audio

Correct Answer : Possible medical applications include better implants, wound dressings, diagnostics and cancer treatment

Your answer : Possible medical applications include better implants, boon dressings, diagnostics and cancer treatments.

Status : Correct Marks : 1

--------------------------------------------------------------------------------------------------------

Page 42: Communication Lab Manual

Instruction: Listen the audio and type the answer in the blanks provided(This question carries 1 mark)

Q 3.

Click here to play the Audio

Correct Answer : You should be confident while presenting your paper

Your answer : You should be confident while presenting your paper.

Status : Correct Marks : 1

--------------------------------------------------------------------------------------------------------

Q 4.

Page 43: Communication Lab Manual

Click here to play the Audio

Correct Answer : He did not give clear, to the point replies to the interview board members and had no experience in the relevant area

Your answer : He did not give clear to the point replies to the interview port members and have no experience in the relevant area.

Status : Correct Marks : 1

Q 5.

Page 44: Communication Lab Manual

Click here to play the Audio

Correct Answer : It can be used in conventional healing equipment or diesel engine with no major modification.

Your answer : It can be used in conventional healing equipment or diesel engine with no major modifications.

Status : Correct Marks : 1

Q 6. Game _______________ is now finding its applications in computer science

theory

hypothesis

theorist

Correct Answer : 1 Your Answer : 1 Status : Correct Marks : 1

Q 7. _______________ protects us from the sun by interacting with light

Oxygen

Page 45: Communication Lab Manual

Ozone

Hydrogen

Correct Answer : 2 Your Answer : 2 Status : Correct Marks : 1

Instruction: Please select the right option

Q 8. Biofuel contains no petroleum, but it can be _______________ at any level with petroleum fuel to create a biofuel blend.

blended

unblended

combined

Correct Answer : 1 Your Answer : 1 Status : Correct Marks : 1

Instruction: Please select the right option

Q 9. The Fisher College of Business can provide a lower-cost alternative to a ________________ Six Sigma Implementation

Conventional

Traditionalistic traditional

Correct Answer : 1 Your Answer : 1 Status : Correct Marks : 1

--------------------------------------------------------------------------------------------------------

Q 10. Nano science is the science of the ______________ small–objects smaller than 100 nano metres

extreme

Page 46: Communication Lab Manual

extra

extremely

Correct Answer : 3 Your Answer : 3 Status : Correct Marks : 1

Instruction: Please select the right option

Q 11. Objective is the most important part of your ________________.

resume

assume

presume

Correct Answer : 1 Your Answer : 1 Status : Correct Marks : 1

Instruction: Please select the right option

Q 12. A resume is a brief, concise document that advertises your most relevant and positive _________________ for employment

credibility

credentials

credence

Correct Answer : 2 Your Answer : 2 Status : Correct Marks : 1

Instruction: Please select the right option

Q 13. Writing official letters can be quite a __________.

Page 47: Communication Lab Manual

nightmarish

nightmare

nightlong

Correct Answer : 2 Your Answer : 2 Status : Correct Marks : 1

Instruction: Please select the right option

Q 14. Implementing Six Sigma principles at a company can be _______________

experience

expensive

expensiveness

Correct Answer : 2 Your Answer : 2 Status : Correct Marks : 1

Instruction: Please select the right option

Q 15. Nehru wrote them to the young Indira while he was in jail during India's struggle for __________________.

Independency

Independent independence

Correct Answer : 1 Your Answer : 1 Status : Correct Marks : 1

Q 16. Learn to _________________ well, and say what is in your heart.

communicate

Page 48: Communication Lab Manual

communication communicating

Correct Answer : 1 Your Answer : 1 Status : Correct Marks : 1

Instruction: Please select the right option

Q 17. In the new paradigm, there are multiple entities that work on behalf of different ___________________ bodies and provide services to other similar entities.

autonomous

autonomy

autopsy

Correct Answer : 1 Your Answer : 1 Status : Correct Marks : 1

Instruction: Please select the right option

Q 18. A huge range of ______________ are possible, based on stronger, lighter or smaller materials

applications

aaterials

molecules

Correct Answer : 1 Your Answer : 1 Status : Correct Marks : 1

Q 19. Game theory has found its applications in numerous fields such as ___________, Social Science, Political Science, and Evolutionary Biology

economist

economy

Page 49: Communication Lab Manual

economics

Correct Answer : 3 Your Answer : 3 Status : Correct Marks : 1

Instruction: Please select the right option

Q 20. The sample resume we have is of a fresher, so he has mentioned only his educational __________________

experienced

experience

expensive

Correct Answer : 2 Your Answer : 2 Status : Correct Marks : 1

Instruction: Please select the right option

Q 21. The nature of computing is changing because of success of ____________ and the revolution in Information technology.

Intranet

Internet

networking

Correct Answer : 2 Your Answer : 2 Status : Correct Marks : 1

Instruction: Please select the right option

Q 22. The advancement in technologies has made it possible to commoditize the

Page 50: Communication Lab Manual

________________ such as network, computing, storage and software.

components

comportment

composite

Correct Answer : 1 Your Answer : 1 Status : Correct Marks : 1

Instruction: Please select the right option

Q 23. When ultraviolet light hits ________________ molecules (O2) in the stratosphere, it splits the molecules into two atoms of oxygen (O).

oxygen

ozone

hydrogen

Correct Answer : 1 Your Answer : 1 Status : Correct Marks : 1

Instruction: Please select the right option

Q 24. Ultraviolet light also breaks ozone back down into an oxygen molecule and an oxygen ___________.

Page 51: Communication Lab Manual

molecule

atom

nucleolus

Correct Answer : 2 Your Answer : 2 Status : Correct Marks : 1

Instruction: Please select the right option

Q 25. Freshers can write about their educational experience which may include various projects and ______________________ they have done.

researches

researcher

research

Correct Answer : 1 Your Answer : 1 Status : Correct Marks : 1

--------------------------------------------------------------------------------------------------------

EX.NO: INTERVIEW SKILLS DATE:

Page 52: Communication Lab Manual

An interview is a psychological and sociological instrument; it is an interaction between two or more persons for a specific purpose, in which the interviewer asks the interviewee specific questions in order to assess his suitability for recruitment, admission, or promotion, or for an opinion.

Types of Interviews:

Job Information Persuasive Exit Evaluation Counseling Conflict-resolution Disciplinary Termination

Job Interviews:

Here, the candidate wants to learn about the position and organization; the employer wants to learn about the applicant’s abilities and experiences.

Information Interviews:

The interviewer seeks facts that bear on a decision or contribute to basic understanding.

Persuasive Interviews:

One person tells another about a new idea, product, or service and explains why another should act on his or her recommendations.

Page 53: Communication Lab Manual

Exit Interviews:

The interviewer tries to understand why the interviewee is leaving the organization or transferring to another department or division.

Evaluation Interviews:

A supervisor periodically gives an employee feedback on his or her performance.

Counseling Interviews:

A supervisor talks with an employee about the personal problems that are interfering with work performance. The interviewer is concerned with the welfare of both the employee and the organization.

Conflict-Resolution Interviews:

This is between two competing people or groups of people with opposing points of view. The goal is to bring the two parties closer together, cause adjustments in perceptions and attitudes, and create a more productive climate.

Disciplinary Interviews:

A supervisor tries to correct the behaviour of an employee who has ignored the organization’s rules and regulations.

Termination Interviews:

Page 54: Communication Lab Manual

A supervisor informs an employee of the reasons for the termination of the latter’s job.

Objectives:

To recognize the importance of preparing for an interview and to be able to identify and understand the necessary pre-interviewing procedures.

To be aware of the appropriate interviewing behaviour. To identify and understand the appropriate post-interviewing procedures.

ACTIVITIES BEFORE THE INTERVIEW:

1. Know your employer:

What does the organization make or what type of service does it produce? What is the size of the organization? What is its organizational structure? Who is the organizations officers, administrators, etc.?

2. Know Yourself:

Evaluate yourself in terms of your strengths. Be ready to talk about your career objectives, your long and short range

goals and your interests. Be prepared to tell an employer why you should be hired.

3. Communicate Effectively:

Page 55: Communication Lab Manual

To improve communication skills practice before the interview. To use enthusiastic note coupled with your normal tone. To avoid memorizing and let it be a natural flow of words. To avoid speaking too softly.

POINTS TO BE REMEMBERED:

Be on time. Dress like a professional if seeking a professional position. Women: Wear a simply tailored dress, wear conservative nail polish

and lip stick with a neat hairdo and a moderate use of perfume and make-up.

Men: Wear a clean pressed and non-flashy shirt and tie, have your shoes shined, have your hair neatly trimmed and avoid gaudy or flashy jewellery.

INTERVIEW SITUATION:

The employer is looking for the way you handle yourself.

BREAKING THE ICE:

Be ready to face any situation.

AVOID SIX COMMON INTERVIEW MISTAKES:

Don’t discuss pay too early. Talk tech to techies only. Keep your philosophy to yourself. Do not ask about opportunities for advancement until the second or third

interview. Avoid the dreaded ectronic interruption. Remember to say thank you.

APPLICANTS’ QUESTIONS:

Page 56: Communication Lab Manual

What kind of training do you provide? How long is the training period? What is the normal progression of a trainer over the first few years? How much travel is involved in this position? Do you encourage continuing education in the local colleges? What options do I have in selecting assignments? What staff development programs are available after the initial training?

TEN STEPS TO A SUCCESSFUL INTERVIEW:

Arrive on time. Introduce yourself in a courteous manner. Read company materials while you wait. Have a firm handshake. Be receptive and observe keenly. Use body language to show interest. Smile, nod, and give non-verbal feedback to the interviewer. Ask about the next step in the process. Thank the interviewer. Write a thank-you letter to anyone you have spoken to.