communicating in today’s workplace. communicating in the new workplace skills for career success...
TRANSCRIPT
Communicating in Today’s Workplace
Communicating in the New Workplace
Skills forCareer Success
Organizational Communication
Communicating in the New Workplace
Skills forCareer Success
Strong communication skills are necessary for hiring. top skill set sought by employers. critical for promotion. essential for effective job
performance. more important now as a result of
technology. learned through instruction and
practice.
Why You Need to Build Career Skills
Ensure Your Success as a Knowledge Worker
In today’s Information Age, expect to
work with words, figures, and data
think critically make decisions take charge of your career continue learning all your life
Get Ready for Critical Thinking, Decision Making, and Problem Solving
Identify and clarify
Problem
Gather information
Evaluate evidence
Consider options
Test best option
Factors that Affect You in the New Workplace
Heightened global competition
Flattened management hierarchies
Expanded team-based management
Innovative communication technology
New work environments Increasingly diverse workforce
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Success for YOU in the new global
and diverse workplace requires excellent
communication skills!
Communicating in the New Workplace
Organizational Communication
Organizational Communication
Functions Internal External
New emphasis Interactive Mobile Instant
Forms Oral Written
Delivery Electronic Hard copy
Communication and Formal ChannelsWritten
Memos, lettersAnnual reportCompany newsletterBulletin board postingsOrientation manual
Electronic E-mail, Instant messaging Voicemail, Videoconferencing
Intranet
OralTelephoneFace-to-face conversationCompany meetingsTeam meetings
Information Flow in Organizations - Formal Channels
Downward flow
Upward flow
Managers Supervisors
Subordinates Supervisees
Cow
ork
ers
Cow
ork
ers
Horizontal flow
Information Flow in Organizations - Formal ChannelsManagers Supervisors
Subordinates Supervisees
Job plansPolicies
InstructionsProcedures
Flows from decision makers
to workers
Downward
Information Flow in Organizations - Formal ChannelsManagers Supervisors
SubordinatesSupervisees
FeedbackProgressProblems
Suggestions
Flows from employees to
decision makers
Upward
Information Flow in Organizations - Formal Channels
Horizontal flowShared information to coordinate
tasks, solve problems, resolve conflict
Flows among workers at the same levelC
ow
ork
ers
Cow
ork
ers
Information Flows in Organizations - Informal ChannelsThe grapevine, gossip from the break room to the water cooler Carries unofficial messages Flows haphazardly Can be remarkably accurate Is mostly disliked by management Thrives where official information is limited
Barriers to the Flow of Organizational Information
Lack of trust, turf wars, fear of reprisal
Uneven reward systems Closed communication climate Top-heavy organizational structure Filtering, prejudice, ego
involvement Poor communication skills
Overcoming Barriers to Effective Communication Encourage open, trusting
environment for interaction and feedback.
Provide more information through formal channels.
Train managers and employees to improve communication skills.
Overcoming Barriers to Effective Communication Flatten the organizational
structure. Establish hotline and ombudsman
programs. Establish fair reward system for
individual and team achievement. Encourage full participation in
teams.
End