collaboration techniques that really work

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collaboration techniques that really work leisa reichelt disambiguity.com web 2.0 expo berlin - 21 October 08

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slides from my Web2 Expo Berlin 08 workshop

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Page 1: Collaboration Techniques that really work

collaboration techniques that really work

leisa reicheltdisambiguity.com

web 2.0 expo berlin - 21 October 08

Page 2: Collaboration Techniques that really work

are there any morning people in the room?

Page 3: Collaboration Techniques that really work

logistical stuff

Page 4: Collaboration Techniques that really work

the ‘back-channel’

twitter: #w2e_ux (design & UX) or #w2e (entire conference)

webexberlin2008.crowdvine.com

Page 5: Collaboration Techniques that really work

think about how much time you spend with your computer today

Page 6: Collaboration Techniques that really work

our schedule:8.30am: we start

about collaboration, why it’s good, collaboration basics & brainstorming activity

10am-ish: coffee break. yay!war stories and examples, consensus activity, Q&A

11.30am: we end

Page 7: Collaboration Techniques that really work

introductions- your name

- what you do - where you’re from

- three tags

Page 8: Collaboration Techniques that really work

me- leisa reichelt

- freelance user experience consultant- Australian, living in London

- sleepless, sun, opensource

[email protected]

Page 9: Collaboration Techniques that really work

and you?- your name

- what you do - where you’re from

- three tags

Page 10: Collaboration Techniques that really work

what is collaboration?

Page 11: Collaboration Techniques that really work
Page 12: Collaboration Techniques that really work

Collaboration is a recursive process where two or more people or organizations work together toward an intersection of common goals...by sharing knowledge, learning and building consensus (Wikipedia)

Page 13: Collaboration Techniques that really work

Collaboration is NOT inviting a bunch of different people to a meeting at the beginning of a project

Page 14: Collaboration Techniques that really work

Collaboration is NOT working separately on the same project

Page 15: Collaboration Techniques that really work

why collaborate?• team building & morale

• communication

• cross disciplinary skills

• cross disciplinary insight

• more heads/eyes/perspectives

• team & stakeholder buy in

• fun!

Page 16: Collaboration Techniques that really work

how do you collaborate now?(do you?)

Page 17: Collaboration Techniques that really work

who to collaborate with?

Page 18: Collaboration Techniques that really work

. turn ‘stakeholders’ or a ‘customers’ into a collaborative partners

. build collaboration into your project methodology - collaborate regularly with your project team

. collaborate with your peers (people who do the same thing as you) invite other expert perspectives

. consider wildcard collaborators from outside your field, think tangentally (what other kind of person might have a useful perspective?

Page 19: Collaboration Techniques that really work

does fun matter?

Page 20: Collaboration Techniques that really work

when to collaborate?

• at the beginning of a project

• not JUST at the beginning!

• when you’re stuck (trouble shooting/problem solving) - narrow focus

• when you’re looking for inspiration - broad focus

• regularly!

Page 21: Collaboration Techniques that really work

collaboration tools?

• people (the right ones!)

• sticky notes & marker pens

• whiteboards/flip charts

• fun stuff (stimulus)

• sugar (if it’s the afternoon)

• an objective

• techniques!!

Page 22: Collaboration Techniques that really work

first.lets get this room

collaboration - ready

Page 23: Collaboration Techniques that really work

technique one: brainstorming that works!

Page 24: Collaboration Techniques that really work

what’s been your experience with brainstorming?

Page 25: Collaboration Techniques that really work

why brainstorm?• team building & morale

• communication

• cross disciplinary skills

• cross disciplinary insight

• more heads/eyes/perspectives

• team & stakeholder buy in

• fun!

Page 26: Collaboration Techniques that really work

making brainstorming work

• the right people

• the right preparation

• ‘the rules’

• the tools

• the environment

Page 27: Collaboration Techniques that really work

the importance of a good faciliator

don’t brainstorm without one.

Page 28: Collaboration Techniques that really work

the (usual) brainstorming rules• what’s the problem/question

• appoint a facilitator & a scribe

• listen more than you talk

• listen for your own ideas

• add value to others ideas

• suspend judgement

• have fun....

Page 29: Collaboration Techniques that really work

one very important brainstorming rule

NO QUESTIONS.none. no exceptions.

Page 30: Collaboration Techniques that really work

another very important brainstorming rule

ideas must start with the words:‘i wish....’ or ‘how to....’

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i know it sounds dumb.try it anyway.

Page 33: Collaboration Techniques that really work

sticky note basics

• one idea per sticky note

• a sticky note must be able to ‘stand alone’

• use colours coding and other coding for ‘traceability’

• make sure your sticky notes photograph well by:

• choosing the right marker for your sticky note

• writing in capital letters

Page 34: Collaboration Techniques that really work

an exercisebrainstorming that works!

Page 35: Collaboration Techniques that really work

the briefyour client is a pizza restaurant chain who wants to develop an iPhone application that will help either grow their sales or reduce their costs.

as a team, brainstorm ideas to meet their brief that you might develop into a product pitch to them.

(note: any excellent ideas are all yours to keep, but feel free to give me 5% of profits. That would be nice! )

Page 36: Collaboration Techniques that really work

brainstorming rules• what’s the problem/question

• appoint a facilitator & a scribe

• listen more than you talk

• listen for your own ideas

• add value to others ideas

• suspend judgement

• NO QUESTIONS

• ‘I wish...’ or ‘How to...’

• have fun....

Page 37: Collaboration Techniques that really work

debrief:brainstorming that works!

Page 38: Collaboration Techniques that really work

coffee time!

Page 39: Collaboration Techniques that really work

welcome back!

Page 40: Collaboration Techniques that really work

things you’d like to cover before we’re done today.

Page 41: Collaboration Techniques that really work

ways I use collaboration

Page 42: Collaboration Techniques that really work

collaborative analysis

Page 43: Collaboration Techniques that really work

design consequences

Page 44: Collaboration Techniques that really work

drupal.org redesign project

Page 45: Collaboration Techniques that really work

technique two: the KJ Method for Consensus

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1. determine the focus question

2. get ‘opinions’ / ‘ideas’ etc. onto stickies

3. affinity sort into groups

4. name groups

5. vote on group importance(three votes)

6. rank groups (two by two)

the method

Page 47: Collaboration Techniques that really work

affinity sorting

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Page 49: Collaboration Techniques that really work

voting on groups

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an exercisethe KJ Method for Consensus

Page 51: Collaboration Techniques that really work

the brief

take your ideas from the brainstorm (for the pizza restaurant). You need to decide what to pitch to your client.

Affinity sort your ideas to consolidate into a concept, then vote and rank using the KJ Method for Consensus to decide which are the top concepts to develop.

Page 52: Collaboration Techniques that really work

1. determine the focus question

2. get ‘opinions’ / ‘ideas’ etc. onto stickies

3. affinity sort into groups

4. name groups

5. vote on group importance(three votes)

6. rank groups (two by two)

the method

Page 53: Collaboration Techniques that really work

debrief:the KJ Method for Consensus

Page 54: Collaboration Techniques that really work

questions&discussion?

Page 55: Collaboration Techniques that really work

thank you :)

contact me:[email protected]

disambiguity.comtwitter.com/leisa