In sports, what does “Bench Strength” mean?

What effect can a weak bench have on Acme’s “Beyond Precision” strategy?

Are you a Coach . . .

. . . or a Critic?

What is a Critic’s job?

• Review actions very closely with a critical eye• Analyze actions and motivations• Identify errors• Invoke penalty for errors

What does a great Coach do?

• Identifies and recruits talent• Understands strengths/weaknesses of players• Sees the overall picture of his/her team• Develops players based on their strengths• Provides feedback to adjust behaviors

Positive feedback is critical to success

What are the best ways to “coach” employees so that they hear and are able to act on the message?

The Golden Rule of feedback:What type of feedback/coaching would you like to have from your

boss?

• Begin with the positive.• Ongoing and real time• Work to bring out the best• Truly coach – focus on actions to be taken, not actions to be avoided

Are you a Coach or a Critic?