co2 presentation - training: the keystone of profit
TRANSCRIPT
Training: The Keystone of ProfitHamilton Allen, Director of Training and Technical
Services, Senske Services
Employee Development: The Keystone of Profit
Hamilton Allen, Director of Training and Technical Services, Senske Services
TRAINING
So what is it?TRAINING
TO TRAIN OR NOT TO TRAIN
That isn’t the question.TO TRAIN OR NOT TO TRAIN
WHY DO COMPANIES FAIL TO INVEST IN TRAINING?
SHORT-SIGHTEDNESSLack of resources
Production, production, production
FEAR“If we train him/her then they will leave the company”
ARROGANCEState requirements are sufficient
Hiring managers instead of leaders
COSTIt costs more to hire a new employee
WHY SHOULD YOUR COMPANYINVEST IN TRAINING?
TIMES ARE A’ CHANGIN’Internet = informed customers
California
SAFER ENVIRONMENTApplications, vehicular
EMPLOYEE MORALEPride, Value, Vertical movement (Andy’s of the world)
REDUCE ATTRITION
BOTTOM LINE/EFFICIENCYLess rechecks, Less calls
SETTING THE TONEIndustry leader
GETTING STARTED
“CREATE A COMPREHENSIVE AND TRANSFORMATIVE TRAINING PROGRAM”-CHRIS SENSKE
EVALUATE YOUR ORGANIZATION
DEFINE THE TRAINING PROGRAM’S LEARNING OBJECTIVES
CREATION AND IMPLEMENTATION
EVALUATE YOUR ORGANIZATIONDemographics (# of employees, divisions, positions)
Employee observations, worker interviews, performance reviews, performance problems
SENSKE ORGANIZATIONAL EVALUATION
11 Locations in 4 states
DEMOGRAPHICSThree service divisions
250 technicians, 32 managers/supervisors, 30 CSRs
BRANCH VISITSCulture
Knowledge and skills assessment
FINDINGSTraining inconsistencies
State licensing failures
Ride alongs are gold
Pyrethroid apps
Need for guidance
EVALUATE YOUR ORGANIZATIONDEFINE THE TRAINING
PROGRAM’S LEARNING OBJECTIVES
CREATION AND IMPLEMENTATION
GETTING STARTED
DEFINE THE TRAINING PROGRAM’S LEARNING OBJECTIVES
Largely influenced by the evaluation
Set the tone
THREE OBJECTIVES
Improve attitudes about the importance of pest/lawn management, thus improving client and customer relations.
Improve work behavior, so that employees function better at assigned activities and fulfill their potential.
Build and strengthen skills in biology, pesticide knowledge, application methods, and vehicular safety.
EVALUATE YOUR ORGANIZATION
DEFINE THE TRAINING PROGRAM’S LEARNING OBJECTIVES
CREATION AND IMPLEMENTATION
GETTING STARTED
CREATION AND IMPLEMENTATIONResource availability
Learner education/experience
Weigh these factors against the immediate operational needs of the organization
Short/long term goals
Evaluation
SHORT TERMInformation and Meetings
WEEKLY MEETINGSProduction, Surveys, Challenges
MONTHLY SAFETY MEETINGS
SENSKE SNAPSHOTS
PEST
LAWN
LONG TERMForgely Learning Management System
CEU Training
Tier Training
FORGELY LEARNING MANAGEMENT SYSTEM
TWO WEEK ON-BOARDINGForgely - Modules
Ride Alongs
WHY THIS SYSTEM?Cost
Simple Implementation
Industry Relationship
SERVICESRecruitment
HR Services
Modules
Exams
RIDE ALONGS
CONTINUING CERTIFICATION UNITS
UTILIZEDistributors
Extension/university persons
Management Team/Technicians
Technical/Training Directors
ONLINE COURSESUnivar Pestweb
PCT Distance Learning
Department of Agriculture
EVALUATE AND ASSESS
DIFFERENT FOR EACH COMPANY
THE MOST COMMON QUESTIONS...Who
What
When
How & Why
IMPLEMENT CHANGES
TRAINING RESOURCES
UTILIZENPMA
Bed Bug Central
Extension/University Programs
State Pest Control Assoc.
Another Company/Joint Meetings
ADDITIONAL RESOURCESSmartphones
Vimeo
Youtube
Gotomeeting.com
Let’s sum things up.CONCLUSION
EVALUATE YOUR ORGANIZATION
DEFINE THE TRAINING PROGRAM’S LEARNING OBJECTIVES
CREATION AND IMPLEMENTATION
PLAN ACCORDINGLY BUT DON’T BE AFRAID TO FAIL
THERE IS MORE THANONE WAY TO COOK AN EGG!
Boiled, deviled, scrambled, poached, over easy, raw (although I don’t recommend it)
QUESTIONS?Don’t be shy.
Training: The Keystone of ProfitHamilton Allen, Director of Training and Technical ServicesSenske Services
@hamondeck
Kent stop tweeting