citizen and business centric egovernment services – business behind portals arvo ott, phd,...
TRANSCRIPT
Citizen and business centric eGovernment services – business behind portals
Arvo Ott, PhD,
e-Governance Academy
www.ega.ee
15.04.07
Content:Content:
• Portals, front-office and back-office
• Users of e-services – service delivery concepts
• Some aspects of ICT infrastructure
• IT architecture – organizational, legislative, IT-related
• Examples of e-services
Public Service Model 1Public Service Model 1
Public Service Model IIPublic Service Model II
Public Service Model IIIPublic Service Model III
Estonian Registers and DatabasesEstonian Registers and Databases
o Population registero Business registero Cars databaseo Driving licenses databaseo Passports registero Land register o Buildings registero Ships registero …o All together more then 200
State Information Systems Management System – https://www.eesti.ee/arr/
Aims of the “x-road” project:Aims of the “x-road” project:
• Implementation of interoperabiliy framework with the aim to offer building blocks for public e-services;
• Use the concept of open systems;• Guarantee neutrality of technical platforms;• Cost model: end-user of e-services should not
pay for the service;• Use single mechanism for authentication and
authorization of users;• Implement data-security model (everyone should
have possibility to know how his/her data was used by government);
X-road centre
Oracle Informix DB2 Progress Postgres Etc.
Data protection, address system, GIS etc.
User authentication and authorization Users:
-citizens-civil servants- businesses
KITCitizen view
EITEnterpriser view
AITPublic servant view
Na
tion
al D
ata
ba
ses
Re
giste
r
http://ww
w.riik.ee/arr/
Po
pu
latio
n R
eg
ister
He
alth
Insu
ran
ceR
eg
ister
Na
tion
al P
en
sion
Insu
ran
ce R
eg
ister
Ve
hicle
Re
giste
r
Ta
llinn
a V
esi IS
Ee
sti En
erg
ia IS
Internet - X-road
Databases / information systems Banks
Central server I
Central server II
Centralmonitoring
HelpDesk
X-road certification center
X-road centerTools centrally developed by the State, i.e. the State Portal
CertificationCenter
ID – card
• Ühispank• Hansapank• Krediidipank • Sampo Pank• Nordea Pank
Securityserver
Securityserver
Securityserver
Securityserver
Securityserver
Securityserver
Securityserver
Securityserver
:: … ::
:: E-institution – institution view ::
:: E-county – county view ::
:: Governmental Portal – Your Estonia ::
Institutional view of the state Thematic view of the statewww.riik.ee www.eesti.ee
Securityserver
57 DB
1000000
104 DB
359 org.
5
Popul. ~1,3 mil.
Phases of the project and budgets:Phases of the project and budgets:
• 2000 - Pilot project, ca 200 000 EEK (13 000 EUR)• 2001 development, end 2001 first services, budget
ca 2 milj EEK (ca 130 000 EUR)• 2002 - ID-cards and PKI in use • 2004 mass use – many services available
• Overall budget of the project (incl. system development for services) – 32 milj EEK (ca 2 milj EUR)
• Cost of development of single e-service ca 20 000 – 200 000 EEK (1300-13000 EUR)
Lessons learnedLessons learned• Technical model is easiest – compared with organizational,
legislative, motivation-related• Process from operational technical system to wide
implementation takes 2-3 years – “honeymoon period” of the project
• Money, spent once for development of basic components of the architecture will give high profit in the phase of development of single e-services… but it will be clear only after several years… and this might not be the motivation for public institutions
• Driving force is often not from the top management of public institution but somewhere else – find this person should be found…
• Cost saving might not be the main argument, public procurement procedures may change totally all the project plans
Citizen uses X-road solutions via Citizens Portal www.eesti.ee Examples of e-services:
One portal serves citizens as a gateway to the services of 26 different databases www.eesti.ee
Who asks data about me?Who asks data about me?
5 information systems interact the data (real time)
o Citizens’ portal
o Register of Social Insurance Board
o Population register
o Information system of Health Insurance Fund
o Information system of Tax and Customs Office
Example – Parental benefit solution on the X-roadExample – Parental benefit solution on the X-road
Thank you for your attention!
Arvo Ott, PhDMember of Management Board eGovernance [email protected] www.ega.ee