cisco telepresence, deploying and provisioning video...

BRKEVT-2802

Cisco TelePresence, Deploying and provisioning video endpoints

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Abstract

Over the course of the last years we have observed that many of our enterprise customer video deployments are becoming more pervasive. The requirement for being able to more easily deploy, provision and manage a larger number of TelePresence endpoints is more important than ever.

This 90 minute session is aimed at video architects and administrators who will learn more about deploying large number of video endpoints. During the session we will offer a technical overview of how TelePresence endpoints are deployed on an enterprise network. We will also provide you with the latest knowledge on how to provision and manage TelePresence endpoints on CUCM and on VCS/TMS. Different solution on how to manage your TelePresence endpoints are also covered in this session.

Agenda

Deploying TelePresence endpoints on an enterprise network

Provision TelePresence endpoints on CUCM

Provision TelePresence endpoints on VCS/TMS

Manage your TelePresence endpoints


Introduction

Campus

Branch

Conferencing Call Control

Endpoints

Scheduling

And

Management

Monitoring Recording

and

Streaming

Endpoints Conferencing

WAN

Internet Global B2B Inter-

Network

External Connections

TelePresence architecture overview

Mobile Office


Cisco Live TelePresence Sessions Schedule

BRKEVT-2802 Wednesday 9:00am

Cisco TelePresence: deploying and provisioning video endpoints Deploying on enterprise network, CUCM, VCS/TMS, managing endpoints

BRKSPV-1900 Wednesday 9:00am

An Introduction to Managed TelePresence Service Creation Approaches to managed TelePresence, virtualized access, integrated collaboration

BRKEVT-2801 Wednesday 4:00pm

Cisco TelePresence: Best practices for call control integration CUCM-VCS integration, scalability, redundancy, security, case study

Cisco TelePresence: monitoring and troubleshooting video deployments Traffic patterns, endpoint health, media transport, management options

BRKEVT-2804 Thursday 11:30am

Cisco TelePresence: designing and deploying multipoint video solutions Ad-hoc meetings on CUCM and VCS, Conductor, scheduling meetings

BRKEVT-2803 Thursday 4:00pm

BRKEVT-2319 Friday 9:00am

Cisco TelePresence: ad-hoc business to business video Expressway solution, signaling and secure media, DNS SRV, interworking

BRKEVT-2922 Friday 11:00am

Recording and Streaming Integrations for Cisco TelePresence Design, workflow considerations, TCS, MXE 3500, Show and Share

BRKSPV-2900 Friday 11:00am

Managed TelePresence Architecture and Deployment Common management, integrated call control, resilience, interconnectivity

Agenda






Deploying TelePresence endpoints Different call control models

VCS based call control

CUCM based call control

CUCM and VCS integrated call control


SIP grooming

IP PBX Trunking

(video)

Video Applications

Advanced Enterprise

Conferencing Services

Expressway™

Firewall Traversal

B2B and Remote Worker

Distributed Conferencing Services

3rd Party/H.323 Video Endpoints

Unified Call Control

Deploying TelePresence endpointsUnified call control roadmap


Deploying TelePresence endpoints CUCM based call control

E20

EX/MX-Series

C-Series

CTS

SIP

H.323

MCU

CTMS

TS

CTS

System Software version

C/EX/MX-series1 TC5

E202 TE4

MCU1 4.2

TelePresence Server 2.2 1 Requires UCM 8.6(1)

2 Requires UCM 8.5(1)


Deploying TelePresence endpoints VCS based call control

VCS Control VCS Expressway

Internet

Movi E20

C-Series

E20 EX/MX-Series

Movi

SIP

H.323

EX/MX-Series

MCU

TS

MXP

MXP


Deploying TelePresence endpoints CUCM and VCS integrated call control

E20, EX, C-Series and MX200 endpoints can now be deployed on UC Manager

Any-to-any native point-to-point interoperability

UCM-VCS SIP Trunking enhancements for maximum interoperability

UC Manager

VCS Control VCS Expressway

Internet

here…

here…

and here…

SIP

H.323

E20

C-Series

CTS

Movi E20

C-Series

E20

Movi

EX/MX-Series

EX/MX-Series EX/MX-Series


Quality of Service The Basics

Campus Branch Office

IP WAN

PSTN

Provisioning: Consider required bandwidth for all applications

Resource Control: Enforce provisioned limits and policies

to protect quality for all media streams

Scheduling: Assign packets to one of multiple queues (based on

classification) for expedited treatment through the network

http://www.cisco.com/en/US/docs/solutions/Enterprise/WAN_and_MAN/QoS_SRND_40/QoSCampus_40.html#wp1098008

Classification: Mark the packets with a specific priority denoting a

requirement for class of service from the network

Trust Boundary: Define and enforce a trust boundary at the network edge

http://www.cisco.com/en/US/docs/solutions/Enterprise/WAN_and_MAN/QoS_SRND_40/QoSCampus_40.html


Quality of Service Cisco Medianet DiffServ QoS Recommendations (RFC 4594-Based)

Application

Class

Per-Hop

Behavior

Admission

Control

Queuing &

Dropping

Application

Examples

VoIP Telephony EF Required Priority Queue (PQ) Cisco IP Phones (G.711, G.729)

Broadcast Video CS5 Required (Optional) PQ Cisco IP Video Surveillance / Cisco Enterprise TV

Realtime Interactive CS4 Required (Optional) PQ Cisco TelePresence

Multimedia Conferencing AF4 Required BW Queue + DSCP WRED CUPC, 9971, E20

Multimedia Streaming AF3 Recommended BW Queue + DSCP WRED Cisco Digital Media System (VoDs)

Network Control CS6 BW Queue EIGRP, OSPF, BGP, HSRP, IKE

Call-Signaling CS3 BW Queue SCCP, SIP, H.323

Ops / Admin / Mgmt (OAM) CS2 BW Queue SNMP, SSH, Syslog

Transactional Data AF2 BW Queue + DSCP WRED ERP Apps, CRM Apps, Database Apps

Bulk Data AF1 BW Queue + DSCP WRED E-mail, FTP, Backup Apps, Content Distribution

Best Effort DF Default Queue + RED Default Class

Scavenger CS1 Min BW Queue (Deferential) YouTube, iTunes, BitTorent, Xbox Live

http://www.cisco.com/en/US/docs/solutions/Enterprise/WAN_and_MAN/QoS_SRND_40/QoSIntro_40.html#wp61104

mailto:[email protected]


Quality of Service

Endpoints on UCM get their QoS values from the SEP[MAC_addr].cnf.xml config file they download from UCM. The endpoints then parse that XML and update their QoS parameters appropriately.

For systems provisioned by VCS/TMS the QoS parameters are included in the provisioning XML message they get back from the VCS.

DiffServ Classification on Cisco Telepresence Endpoints

You can check QoS setting on the EX/MX/C-series endpoint on the system‟s web interface.


Quality of Service Establishing Trust Boundaries

Access-Edge

Switches

Conditionally Trusted Endpoints

Examples: Cisco IP Phones + PC,

Telepresence Endpoints (CTS/C/EX/MX)

Trusted Endpoints

Example: Software-protected PC

with centrally-administered QoS markings

Untrusted Endpoints

Example: user PC

Tru

st

Bo

un

dary


Quality of Service Conditional Trust Operation

3 TelePresence Endpoint: Voice + Video CoS 4 & DSCP CS4

Call-Signaling CoS 3 & DSCP CS3

CoS-to-DSCP Map:

CoS 4 DSCP CS4 (32)

CoS 3 DSCP CS3 (24)

CoS 0 DSCP 0

4

Trust is Dynamically Extended to Telepresence Endpoint

Successful “Condition” Met (i.e. CDP negotiation successful)

1

PC Traffic: CoS 0 & DSCP 0

(Tagged packets are blocked)

2

Example: EX-Series Telepresence Endpoint (TC5 release)

Trust Boundary


Cisco Discovery Protocol (CDP)

CDP provides numerous automation benefits for network administrators deploying IP-based video endpoints on their networks. Some of the most applicable benefits for IP-based video endpoints are:

Benefits for IP-based video endpoints

Automatic

VLAN

discovery

QoS trust

boundary

Location

awareness

Ethernet

Mismatch

detection


Cisco Discovery Protocol

Prior to CDP, MX/EX/C-series endpoints supported 802.1Q, but had to be manually configured

- Tagged (with VLAN ID specified)

- Untagged

- Default = Untagged

CDP introduced for EX, MX200 and C-Series in release TC5.0

- Auto (use CDP)

Automatically enabled when CUCM provisioning mode is selected

- Manual (equivalent to Tagged in previous releases)

User must manually set the VLAN ID. If VLAN ID is received from CDP the ID received from CDP will take precedence over the manually configured value

- Off (equivalent to Untagged in previous releases)

Ignores VLAN ID received from CDP

Default = Off to preserve existing behavior for installed base customers upgrading to TC5.0

CDP and Auxiliary VLANs

Agenda






Provision TelePresence endpoints on CUCM MX/EX/C-series

Upon bootup from factory default state (VLAN mode = Off by default)

1. Do an untagged DHCP request, receive an address in the Data VLAN

2. Prompt the user for language choice and provisioning mode

3. If CUCM mode selected, set VLAN mode = Auto, restart network stack, and do a tagged DHCP request (with option 150) to receive a new address in the Aux VLAN

4. Look for DHCP Option 150 in Aux VLAN DHCP Offer. If present, proceed to step 5, otherwise prompt user for CUCM Provisioning address

5. Download configuration and firmware from UCM via HTTP port 6970, upgrade firmware and reboot if necessary, and proceed to register with UC Manager


CDP CDP

CDP

TFTP HTTP on port 6970

SIP

SIP

XML

No 802.1Q VLAN tag

Tagged with 802.1Q ID of Voice VLAN

Shared Line

802.3af

DHCP DHCP

XML

Provision TelePresence endpoints on CUCM CTS series

Cisco 7975G IP Phone

Access-Edge Switch

Cisco Unified CallManager

Cisco TelePresence

Manager

LAN / WAN

TelePresence Primary Codec


CTS 1300-47 and 500-32 introduced in UCM 8.5(1)

- Also back ported to 7.1(5) and 8.0(3)

E20 introduced in UCM 8.5(1)

- Additional enhancements in 8.6(1) and 8.6(2)

EX and C-Series introduced in UCM 8.6(1)

- MX200 and Profile 42 (C40) support introduced in 8.6(2) and also available in latest 8.6(1) device pack

Provision TelePresence endpoints on CUCM CUCM configuration


Provision TelePresence endpoints on CUCM Functionality supported / not supported

Functionality Status

Networking & QoS

Cisco Discovery Protocol

Auxiliary VLANs

DSCP and 802.1p as per UCM service parameters

Discard 802.1Q/p tagged frames received on PC port

Provisioning DHCP Option 150

Automatic configuration and firmware downloads

Registration

Auto-Registration

x SIP – TLS (planned for TE/TC6.0)

Primary UCM node

x Secondary/Tertiary UCM nodes

Register using E.164 (Directory Number)

x Register using Alpha-numeric URI (planned for TE/TC6.0)

Directories

Corporate Directory

Personal Favorites / Speed dials

x Personal Directory

x TMS-style hierarchical phone books

Perspective: E20, EX, MX200 and C-Series endpoints registered to UC Manager

For Your Reference


Provision TelePresence endpoints on CUCM Functionality supported / not supported

Functionality Status

Calling features

Alpha-numeric URI dialing

+, * and # character dialing

Hold / Resume

Transfer

Call Forwarding

Music on hold

BFCP (presentation sharing). Requires CUCM 8.6

Encryption

x When registered to UCM (planned for TE/TC6.0)

Conferencing Multisite (embedded)

x Multiway (when registered to UCM) (planned for TE/TC6.0)

Multiway (when registered to VCS)

One Button To Push (OBTP)

EX, C-Series and MX200

x E20

Using CTS-Manager

Using TMS

On Touch 8”

On OSD UI

Perspective: E20, EX, MX200 and C-Series endpoints registered to UC Manager

For Your Reference


Provision TelePresence endpoints on CUCM Endpoint supported The following endpoints can now be auto provisioned by CUCM

TelePresence Endpoint category TelePresence Endpoint platform

EX/MX/C-Series Based Endpoints (all run same TC software) + E20 (running

TE software)

E20

EX60

EX90

MX200

C20

C40

C60

C90

Profile 42

Profile 52

Profile 65

CTS Endpoints

CTS 500-32

CTS 500-37

CTS 1100

CTS 1300-47

CTS 1300-65

CTS 3010

CTS 3210

For Your Reference

Agenda






Provision TelePresence endpoints on VCS/TMS Different deployment models

TMS

VCS Control

w/TMS agent

VCS Control

w/TMS agent

VCS Control

w/TMS agent

TMS

VCS Control

Traditional TMS Deployment

Proven TMS solution used and

deployed by customers globally.

Devices register to VCS control and to

TMS server.

Large Scale Provisioning

Distributed architecture

Devices register only to VCS

Necessary to deploy large number of

endpoints TMS Agent Deployment

Application:

Small scale, room based solution

Application:

Large scale, personal video solution

Americas

EMEA

APAC



Endpoint registers to VCS for Call Control

Endpoint receives provisioning and management messages from TMS Agent

With TMS Agent

TMS VCS w/ TMS Agent

TMS Agent

Phone Books

Provisioning Data

CDR‟s

System Status

Regular and systematic

intelligence updates between

TMS Agent and TMS Server


TMS

VCS Cluster

2 – TMS Agent replicates

the provisioning data to

TMS Agent in the VCS‟ 3 – User logs in. VCS challenges Endpoint for

credentials. If authenticated Endpoint receives

provisioning profile from TMS Agent running on

VCS in a SIP Notify Message. Endpoint then

registers to the appropriate VCS per the

provisioning profile. Endpoint also subscribes

to VCS for Directory services.

4 – Success! The Endpoint is

ready to make & receive calls

to/from standards-based SIP or

H.323 devices

1 – Administrator imports

Users from AD and creates

Provisioning Profiles.

VCS Control

w/TMS Agent

AD

Administrator

SMTP Server

User

2 – TMS can send an e-

mail to user with account

credentials


Endpoint

Provisioning process



Run the setup wizard

Choose VCS as Provisioning Mode

Enter Username, Password, Domain and External Manager

TelePresence endpoint configuration


Provision TelePresence endpoints on VCS/TMS Provisioning – signaling flow

SUBSCRIBE




TMS VCS w/ TMS Agent Endpoint

401 Unauthorized

SUBSCRIBE w/Digest

200 OK

NOTIFY

200 OK

200 OK

REGISTER

The Message Body of

the NOTIFY message

contains the

provisioning

configuration

Register with the

server provided in the

NOTIFY (can be a

different VCS than the

provisioning VCS)


Provision TelePresence endpoints on VCS/TMS Creating users

Add users

manually

Importing users

from AD

Create a folder

structure to organize

the users


Provision TelePresence endpoints on VCS/TMS Configuration settings

Configuration

settings on folder

level

Or user specific

configuration settings


Provision TelePresence endpoints on VCS/TMS Device templates

Important to upload

DeviceConfiguration

Templates


Provision TelePresence endpoints on VCS/TMS Provisioning of external endpoints

SUBSCRIBE




TMS VCS C w/ TMS Agent Endpoint

401 Unauthorized

SUBSCRIBE w/Digest

200 OK

NOTIFY

200 OK

200 OK

REGISTER Register with the

server provided in the

NOTIFY (in this case

the VCS Expressway)

VCS E

SUBSCRIBE

401 Unauthorized

SUBSCRIBE w/Digest

200 OK

NOTIFY

200 OK



*It is recommended to use the latest Cisco TMS and Cisco VCS software.

Please note that there is a dependency between the TMS and VCS software version for TMS Agent. Check the TMS and VCS software release notes for details.

The XML provisioning files required by TMS must be uploaded to TMS for the different TelePresence endpoints.

Requirements and considerations

TelePresence

endpoints

Endpoint Software

version

TMS version*

Jabber video (Movi) Version 2 or higher 12.6 or higher

E20 TE 2.1 12.6 or higher

EX60 TC 4.1 13 or higher

EX90 TC 4.1 13 or higher

MX200 TC 4.2 13.1

MX300 TC 5.0 13.1



The following endpoints can not be auto provisioned by VCS/TMS

Current limitations

TelePresence Endpoint category TelePresence Endpoint platform

EX/MX/C-Series Based Endpoints (all run same TC software)

C20

C40

C60

C90

Profile 42

Profile 52

Profile 65

CTS Endpoints

CTS 500-32

CTS 500-37

CTS 1100

CTS 1300-47

CTS 1300-65

CTS 3010

CTS 3210

Agenda






Manage your TelePresence endpoints Scheduling and management features and functionality


Manage your TelePresence endpoints Management platform capabilities

Platform Provisioning Basic monitoring Scheduling

TMS

CTS-Manager

Unified CM


Managing your TelePresence endpoints using TMS

TMS supports scheduling and management of E20 and EX/MX/C-series endpoints when they are registered to VCS.

TMS 13.1 can now schedule and monitor CTS endpoints registered to UCM. A conference is booked in the usual manner. When you select your participants, the following connection methods apply:

- CTS to CTS (direct TIP connection).

- CTS to SIP or H.323 systems will connect using a Cisco TelePresence Server.

- CTS to multiple systems will connect using a Cisco TelePresence Server.

TMS is also the only platform that natively supports scheduling and management of MXP series and T series endpoints and it is a required component for Movi deployments.

In addition TMS can manage a range of 3rd party endpoints. (see TMS Product Support Document for details).

Endpoint support



Improving the scheduling experience for CUCM registered devices

- One Button to Push for C/EX/MX devices when using CUCM for call control.

Supporting native point-to-point calling across the portfolio

- Direct point-to-point calls supported in scheduling between CTS and C/EX devices (no TelePresence server required!).

Endpoint support coming in TMS 13.2


Managing your TelePresence endpoints using TMS TMS support for CTS endpoints

TMS release 13.1 adds support for

scheduling CTS endpoints.

CUCM 8.5 or later is required. TMS will

log into CUCM with admin credentials and

return all registered CTS systems in

CUCM.

CTS 1.7.0 or later is required for TMS

management. When a CTS system is added to

TMS, TMS can provide the

following functions:

OBTP with TelePresence Server

Schedule P2P calls

Read system information

Monitor response status and call

status

Dial out from endpoint


Managing your TelePresence endpoints using TMS TMS One Button to Push

OBTP is available on the Cisco Touch 8, Touch 12, 797x IP phones

and OSD with remote control.

Pre CTS release 1.8, all CTS multipoint meetings will only be

scheduled on TelePresence Server. In CTS release 1.8, MCU or

TelePresence Server can be multipoint device.

EX/MX/C-Series on TC5 can use OBTP for TelePresence Server or

MCU.

Registration to VCS is required for OBTP on TC5 EX/MX/C-Series

endpoints.

TC5 on VCS TC5 on VCS CTS 1.7.0 or later CTS 1.8


Managing your TelePresence endpoints using TMS TMS different call launch options

When TMS is used as scheduling and management platform,

customers can choose between several different call launch

options.

From a CTS perspective, the “Automatic Connect” is a new

experience.

CTS endpoints configured for meetings with Automatic Connect

will display meeting on UI, but user will not be able to launch call.

CTS will be dialed to from multipoint device at meeting start.



Conference type support for TelePresence endpoints using TMS.

Call launch options

* Will be supported in TMS 13.2. Planned FCS Q1CY2012 .

OBTP Automatic Connect

CTS series endpoints

EX/MX/C-series endpoints,

registered to CUCM*

EX/MX/C-series endpoints,

registered to VCS

MXP series, T series endpoints

* *



TMS is the central source for administrating phone books. To populate phone books you need to configure phonebook sources.

TMS support several source types including:

- Cisco TMS endpoints

- Active Directory

- H.350 directories

- Manual lists

There are two types of phone books:

- Local phone book, entries inserted through the touch panel/remote control on the endpoint. Accessed via the Favorites or My Contacts tab on the endpoint‟s user interface.

- Corporate phone book, retrieved from the phone book server. In most cases the corporate phone book extracts information from Active Directory or H.350 Directory. It allows for a hierarchy of phonebooks and multiple phone numbers on every entry.

Directory and phone book support


Managing your TelePresence endpoints using CTS-Man

CTS-Man 1.8 now supports monitoring and OBTP conference scheduling of CTS series and EX/MX/C-series endpoints registered to UCM or VCS.

CTS-Manager also provides the ability to schedule conferences that include endpoints other than CTS series and EX/C series endpoints when TelePresence Server or other transcoding devices are used.

However, these endpoints are considered video conferencing endpoints, and they do not get an OBTP entry. These endpoints will need to manually dial-in, or be dialed out from the conferencing platform.

Endpoint support



EX/MX/C Series endpoints are treated the same as CTS endpoints in the Admin GUI, except for provisioning.

EX/MX/C Series endpoint status displayed in CTS-Manager.

Simplified management for EX/MX/C series



Auto discovery is available for EX/MX/C series endpoint if registered to CUCM.

CUCM 8.6(1) minimum and device pack is required or use manual method till 8.6(2) qualified.

8.6(2) has new endpoints.

Provisioning of EX/MX/C series - Auto discovery

This option must be enabled

in CUCM phone

configuration

EX90 automatically

discovered

CUCM address is

displayed



Must manually add endpoints that are not registered to CUCM on version 8.6(1).

The endpoint must use static IP.

Provisioning of EX/MX/C series - Manual provisioning

Phone number is

automatically

detected



CTS systems, E20 and EX/MX/C-series endpoints registered to CUCM:

Corporate Directory

Allows a user to look up a phone number for co-workers in the company directoty. To support this feature , you must configure corporate directories.

Personal Favorites / Speed dials

Allows phone numbers to be readily accessed using the number buttons, or stored under „favorites‟.

x Personal Directory

x Allows a user to store a set of personal numbers. This is supported on IP phones but not on TelePresence endpoints.

x TMS-style hierarchical phone books

Directory and phone book support


SIP grooming

IP PBX Trunking

(video)

Video Applications

Advanced Enterprise

Conferencing Services

Expressway™

Firewall Traversal

B2B and Remote Worker

Distributed Conferencing Services

3rd Party/H.323 Video Endpoints

Unified Call Control

Deploying TelePresence endpointsUnified call control roadmap


Remaining Gaps

Register endpoints to VCS when these features are required

Encryption (planned for TE6.0/TC6.0 release in 1HCY2012)

Ad hoc conferencing – Add Participant and Join features (planned for TE6.0/TC6.0 release in 1HCY2012)

Alpha-numeric URI registration (planned for UCM 9.0 release in 1HCY2012)

H.323 registration (No plans to support on UCM. Continue to use VCS for H.323 endpoints)

IPv6

Registering through VCS Expressway (Teleworker) (use Cisco 800 series IOS router Virtual Office solution for endpoints on UCM)

TMS scheduling and management of TE/TC endpoints on UCM (planned for TMS 13.2 release in 1HCY2012)

Provision TelePresence endpoints on CUCM Perspective when registering E20, EX/MX/C-series to UCM


Key Takeaways

The Key Takeaways of this presentation are:

- CUCM will be the Call Control platform moving forward. Adding more and more enhanced video functionalities to the CUCM.

- Still utilize VCS for B2B communications and firewall traversal as well as other advanced video functions.

- VCS still important for H.323 and 3rd party endpoint registration

- Focus on TMS as next-generation scheduling/management solution. We have added support for CTS endpoints and continue to develop TMS to eventually take over all scheduling and management for Cisco TelePresence deployments.


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