cio methodology
DESCRIPTION
CIO Methodology. James M. Dutcher. Higher Education Yearly IT Planning. IT Organizational Review. Assessment. Executive Management Departments IT Dept Stakeholder Groups Students Faculty Staff. Alignment. Verify assessment information/documentation to compare/contrast with: - PowerPoint PPT PresentationTRANSCRIPT
CIO Methodology
James M. Dutcher
Higher Education Yearly IT Planning
IT Organizational Review
Assessment
• Executive Management• Departments• IT Dept• Stakeholder Groups
– Students– Faculty– Staff
Alignment
• Verify assessment information/documentation to compare/contrast with:
• Organization goals, mission, values• Client/User needs• Budget/capital
• DELIVERABLE => Report to executive management on where we are at (with issues highlighted for immediate action)
Verify/Prioritize Issues
Perform Gap Analysis• Develop 4 Phase 90 day Plans based on ranked
issues/projects illustrated on this map• Address issues that need attention immediately• Address critical decisions that cannot be
postponed• Determine (organizational) quick-wins• Note major decisions and/or large expenditures
that can be deferred until overall IT Strategy is developed
IT Governance Establishment
IT Strategic Plan
• Multi-year vision/goals• Drives
– IT Tactical Plans – 1 year view• Project Management
– 90 day project plans
• IT Operational Plans – day to day operations– Daily IT operations w/ metrics to gauge success &
operational optimization considerations
IT Planning
Institutional Strategic Plan
Institutional IT Strategic Plan
Academic Technology Strategic
Plan
Academic Technology Tactical Plan
Campus IT Tactical Plan
OIT Mgt
Tactical Plans
•E-Learning Plans•IT Business Plans•Staff & Faculty Development•Student Services•Etc.
Strategic
Tactical
Campus Strategic IT Plan
IT Dept. Management Model
OIT Management
Info. Tech. Strategy•Mission•Goals•Campus Strategic IT Plan•Academic Tech. Strategic Plan
Info Tech Planning•Strategic Project Office•Project Id & Selection•Project Management• Tactical & Budget
•IT Org. Management•IT Governance & Steering Committees
•Internet•Instructional Technology•Administrative Systems•Library•Policy•Security
IT Processes & Procedures•Policies & Procedures•Standards•IT Best Practices Methods & Management
Admin. Systems•Legacy •Misc. Servers &Systems, HW/SW •ERP
Network Administration•Data, Voice, Video•Wired•Wireless•HW/SW
Web Management•Internet•Intranet•Portal•HW/SW
Academic IT Mgt•Instructional Technologies•Classroom IT•Computer labs•CMS•HW/SW
Knowledge Management•On-line Documentation Library•Library•Data Warehousing
IT Training Management•Technology Training•Business Process Training•For Students, Faculty, Staff
IT Helpdesk/Support Management•Academic Technology•Distance Learning•Campus IT•CRM
Tactical
Strategic
Integration & Security•Protocols•EAI•Disaster Recovery•HW/SW
Executive IT Management
Day-to-Day IT Management
IT Knowledge Management
IT Operations Methodology
Define
Control & StabilizeImprove
Measure
What is not defined cannot be controlledWhat is not controlled cannot be measuredWhat is not measured cannot be improved
90 Day Plans
Project Determination• Projects (portfolio)
viewed as assets– ROI based on:
• Return of $$ invested• Academic
Improvements• Savings realized• Community
Obligations – translates to risk mitigations
– Four Asset classes to classify project undertakings
VP/CIO Due Diligence and IT StartUp & On-going Planning/Activities
Establish/Review (Start-Up) Teams
• On-going review/communications with:– Line Management– Executive Director– Network Services– User Services– Application Services– Human Resources– Academic IT Development