cio roundtable conference (robert walters vn): the next-gen cio

Robert WaltersCIO Roundtable Conference:The Next-Gen CIO12th October 2016

Lead by Design, Grow through Quality

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TopicsThe CIO Job: Yesterday-Today-Tomorrow

Where are we headed towards?

How can I be successful?

Final Thoughts


#The CIO Job: Yesterday-Today-Tomorrow

Lead by Design, Grow through QualityQuestion: What does CIO acronym stand for?

Career Is Over Chief Information OfficerChief Innovation OfficerChief Investment Officer

The CIO role is not about technology expertise as much as it used to be but rather, expertise in the application of technology to successfully effect business transformation.

#Low tech IT Guy

Not about sunrise technology nor sunset technologies. Technologies that are relevant currently to provide immediate business benefit but also future proofed. Best-in-class vs. Single integrated platform.3

The CIO Job: Yesterday-Today-Tomorrow

Still doing the same-old-same-old

Top activities:-Improving IT operations -Deploying new systems-Controlling IT costs-Managing IT crisis (firefighting)From: State of the CIO 2014: The Great Schism CIO.comLead by Design, Grow through Quality


No, we absolutely are not doing the same-old-same-old

Social, Mobile, Analytics, Cloud (SMAC)

Technologies in these areas are changing so fast, the CIO job is changing just as fast as the technology is. SPEED & AGILITY & CREATIVITY




FasterCheaperBetterFuture ProofRelevantSaves $Makes $

#Where is the CIO headed?


#Internet of Things.GE Industrial Internet / Predix Program7

Digital InnovationsDefined: Business models changes as a result of applying combinations of information, computing, communications, and connectivity technologies IoTIndustrial Internet GE Predix PlatformOmnichannel technologiesVR/AR ModsyMobile platforms/OSCloud ecosystemsIBM Watson / Azure Machine Learning / AI


#See The Logic of Digital Innovation LSE for above definition of Digital Innovations

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Where is the CIO headed?Lead by Design, Grow through Quality

#Where is the CIO headed? Digital

Lead by Design, Grow through QualityDigital Capability Assessment

Digital CapabilitesBusiness Unit 1Business Unit 2GoalStrategyYESNOBusiness Aligned Strategy & RoadmapPerformance MetricsYes KPIsNO KPIsBusiness Aligned Strategy & RoadmapProcess and StructureFragmentedLimitedCross-functional IntegrationData and InfrastructureFragmented LimitedIntegrated/CommonPlatformsIntegrated Customer ExperienceNot consistent / ad-hocNoneFully integrated personalized experienceManagement FocusYes SponsorshipNO Minimal / Ad-hocIntegral part of strategy development

#Reach Unique VisitorsFans/FollowersCustomer Acquisition Numbers (New Customer Growth Being Driven Online)Lead / Conversion Ratio Customer Retention / DelightNumber Page Views Amount Time Spent OnlineBoard to Order Conversion or Cart Conversion Shares/Comments/LikesRevenue ( P&L Center)Online Sales (including digital influence on offline sales)Revenue/ Profit Average Order Value

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How can I be successful? Know your craft: prepare practice persevere. Agility/speed/results/quality will be a natural outcome

Know your operating/business context business, country, industry, region, global

Know/develop your strengths in the context

Be a great communicator speak your users language

Develop strong relationships be an authentic and accessible person

Apply leadership / courage / direction to the contextLead by Design, Grow through Quality

#Qualities of an exceptional CIO/LeaderDirection: generate and communicatea clear sense of direction to othersInspiration: get everyone toline up and work towards making progress in the same correct direction.Team building: that is the only way thatbig challenges can be met.Lead by example: roll up your sleeves and do the heavy lifting. Acceptance: earn it

Point Know your craft is also slow down to speed up.Point Be a great communicator CIO role in a sales role by definition. Fake it to you make it.11

Whats the CIO toolkit? (Day job like?)Lead by Design, Grow through Quality

#Characteristics of the job

Kitchen always asked to cook up something for the business. One Ingredient trying to make miracles happen for your usersOne man army you never have the right resource levels needed. There are usually 3 people: me-myself-IObjective to create an experience that users/business have not enjoyed before using all your wits, skills, experience to achieve the incredible if not impossible.Great satisfaction when you can make it every once and awhile, youll achieve an amazing success and the experience is amazing. Personal and professional credibility will bring more opportunities and success. Users/Business do appreciate the effort most of the time.

But it is still a team sportThere are only a few areas which you need mastery over but ultimately is about the application of technology none of it has to do with technology in itself

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IT Toolkit What IT invests to enable successInformation Technology 7 Layer Management Model LayerFunctionGovernanceSupplier Information EnablerConsulting / PMWorking SmarterSystem and Information Security

Service Management

Compliance

Portfolio ManagementIn-house

Shared Services / Center of Excellence

Vendor

PartnerBusiness ProcessesEffectivenessBusiness ApplicationsReporting / CommunicationsInformation & Technology EnablerDatabase / Data warehouseData CollectionTechnology EnablerServers / BackupsProcessingNetworkConnectingInfrastructure / DCFoundation

This is what the CIO has to use to enable a successful business strategyLead by Design, Grow through Quality

#This shows the CIO management complexity but also the areas in which the CIO is responsible for. These areas all contribute to IT being a business enabler providing valuable business intelligence, mission critical operations, communications etc necessary to succeed in the business.

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Bottom Line EngagementDont do technology for the sake of technology needs a business connection

Line of Sight my IT strategy can directly support a business objective

Relevant my technology is usable by the business

Future proof my technology can adapt the business to economic changes and competitive forcesLead by Design, Grow through Quality

#Vietnam ContextGlobal trade weakeningRegional trade strengtheningChina uncertainty = Vietnam opportunityDirect Foreign Investment - 3530 USD Million in the third quarter of 2016 (Trading Economics)Binh Duong attracted approximately US$1.1 billion in foreign direct investment in the first half of this year, fulfilling over 78% of this year's FDI target and surging 8.3% against the same period of last year (Vietrade 30 June 2016)Vietnam - ~90M population media age < 28.5 yrs ; working experience is light ; international experience typical emerging market ; work force hard working GDP 5.5-7% Y-o-Y past 10+ yearsLow-middle income poised to be middle-high income within 10-15 years.Modern Infrastructure lagging - an opportunityConsumer economy strengthening an opportunityLead by Design, Grow through Quality

#Final Thoughts Guiding PrinciplesIT is and will be always a service function customer service is the beginning and the end. Know your customer and organize yourself around their way of working.People over process and technology. Take care of the people, they will take care of the process and tell you the technology needs.The journey is important bring people along. Embrace the change.Vision without action is adaydream. Action without vision is anightmare. Japanese ProverbLead by Design, Grow through Quality

#Vision without action is a daydream Build your Legacy

Make the place better than when you found it helpdesk rule #1. Dont let the user be worse off than their original problem you fixed.16

Final Thoughts Movie Wisdom


# By take care of all of this Luis unique selling proposition (USP) or why should I hire Lui 30 second elevator pitch is

I will lead your business to more success by fixing the problems so they dont come back through the use of smart technology, development of good people, and strong team collaboration.17

Final Thoughts Movie WisdomLead by Design, Grow through Quality

#Final Thoughts Movie WisdomLead by Design, Grow through Quality



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Lead by Design, Grow through QualityLui [email protected]@gmail.comSkype: lui.sieh

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cio roundtable conference (robert walters vn): the next-gen cio

Leadership & Management