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Cindy Hoots Exponential Times…Exponential OrganisationsLeveraging Technology to Drive Business Performance

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Page 1: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Cindy Hoots

Exponential Times…Exponential Organisations…Leveraging Technology to Drive Business Performance

Page 2: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Future Trends

Page 3: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Self Driven Vehicles

Page 4: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Unlimited Energy

Page 5: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE
Page 6: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

July 21, 2015 - Beijing: A Chinese

company has assembled a 3-D printed

two-story villa in less than three hours,

complete with interior decoration,

plumbing, wiring and other facilities. A

crane assembled modules of living room,

bedroom, kitchen and restroom within

less than three hours in China’s Xi’an...

3d Printing

Page 7: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Artificial Intelligence

Page 8: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

IBM Watson Marchesa Cognitive Dress

Page 9: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Robotics

Page 10: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

The Disruption will come from unlikely places

Page 11: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Human development over 150,000+ years…

Source Peter Diamandis - Singularity University

Local + Linear

Page 12: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Exponential + Global

Source Peter Diamandis - Singularity University

Page 13: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

LINEAR VS EXPONENTIAL THINKING

0 to New requires “Exponential Thinking” and a long term view/results,

while “big to bigger” is about incrementally

Book: Exponential Organizations (http://www.exponentialorgs.com)

Page 14: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

LINEAR VS EXPONENTIAL THINKING

Page 15: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE
Page 16: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

1996

MarketCap: $28B Employees: 140,000

2012

BankruptEmployees: 17,000

April 2012

MarketCap: $1BEmployees: 13

Linear Exponential

Source Peter Diamandis - Singularity University

Page 17: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Source Peter Diamandis - Singularity University

What is driving this?

Moore’s Law

The exponential growth in computing technology suggested by Moore's Law is commonly cited as a reason to expect a singularity in the relatively near future

Singularity is the hypothetical future creation of super-intelligent machines. Super-intelligence is defined as a technologically-created cognitive capacity far beyond that possible for humans

Page 18: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

5 Mbytes - $120, 000 128 Mbytes - $99 128 Gbytes - $99

Page 19: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

The business world has learned

over the last two decades how to

scale technology – now it’s time to

scale the organization. A new

breed of Exponential

Organizations (or ExOs) are

delivering 10x or better

performance benchmarks

compared to their peers.

Exponential Organisations

Page 20: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

ExOs..10x better performance

Page 21: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Build New

Products

Launch

Transformation

Initiatives

Cultural change & ‘digital transformation’

of business over time

Build Out

Capabilities

The Road to Digital

Digital Marketing

CRM

Mobile Skills

Design, UI/UX

Dev & Engineering

Product Management

Data Science

Mobile Apps

Payment Platforms

Customer Interfaces

Future customer journeys/

channel strategy

Single view of customer

Org renewal

Process digitisation

Brand Strategy Refresh

Mode 2

Mode 1

Building your

Digital

Estate

Building your

Digital Artefacts

Digital Strategy

Digital Operating Model

Digital Culture and Skills

Ecosystems relationships

Cloud-enabled, API-ready,

Flexible Digital Core

Channels, interfaces,

products etc.

Bi-modal

Time

Page 22: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Source: Gartner (April 2015)

Bimodal IT = Mode 1 + Mode 2

Goal

Value

Approach

Governance

Sourcing

Talent

Culture

Mode 1

Reliability

Price for performance

Waterfall, V-model, "high-ceremony IID"

Plan-driven, approval-based

Enterprise suppliers, long-term deals

Good for conventional processes and projects

IT-centric, removed from customer

Mode 2

Agility

Revenue, brand, customer experience

Agile, Kanban, "low-ceremony IID"

Empirical, continuous, process-based

Small, new vendors, short-term deals

Good for new and uncertain projects

Business-centric, close to customer

Page 23: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Individuals

• Open Minded

• Business Leaders

• Future focused

• Risk takers

• Entrepreneurial

• Build networks

• Inquisitive

• Speed / Agility

• Learn to Learn

• Think Exponential

Leaders

• Clear Dream / Vision

• Lead from the front

• Drive a Yes culture

• Foster creativity

• Manage ecosystems

• Encourage Risk

• X-func collaboration

• Drive Autonomy

• Staff on Demand

Cultural Shift

Page 24: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Q&A

• What excites you about the future?

• What concerns you about the future?

• What skills have you developed that you think will become obsolete?

Page 25: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

Presentation Credits

Peter Diamandis - Exponential Thinking

www.diamandis.com

Salim Ismail - Exponential Organizations Book

www.exponentialorgs.com

Singularity University

www.singularityu.org

Dimension Data

www.dimensiondata.com

Presentation structure & design

www.mannmademedia.com

Page 26: Cindy hoots - Global Head of IT @ BRITISH AMERICAN TOBACCO - EXPONENTIAL TIMES… EXPONENTIAL ORGANISATIONS….  LEVERAGING TECHNOLOGY TO DRIVE BUSINESS PERFORMANCE

www.singularity.org

www.diamandis.com

www.singularityhub.com

www.blockcypher.com

www.blockstream.com

Books

Get Abundance by “Peter Diamandis”

Bold by “Peter Diamandis”

Exponential Organisations by “Salim Ismail”

Future Crimes by “Marc Goodman”

www.roboticsbusinessreview.com

www.tensorflow.org

www.nature.com

Website URL’s

Singularity University Resources