ciber corporate capablity presentation

3/11/2015 | 1 | ©2012 Ciber, Inc.

Ciber Corporate Overview

3/11/2015 | 2 | ©2012 Ciber, Inc.

Ciber Corporate OverviewWe Are Ciber - Strong & Growing

95% of the timeMet or exceeded client expectations

97% of our clientsWould recommend Ciber

Ciber Rankings: # 2 among all IT outsource service providers

# 10 among all outsource service providers

Magic Quadrant Challenger

Wave Report Contender

40+ Years in BusinessOur first client is still our client today.

8,000+ Employees

Over $1 Billion Revenue

• 4 Continents

• 8 Global Delivery Centers

• 80 Offices Worldwide

Global & PersonalWe are close by for collaborative solution design.

Global organization with strong India focus

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Ciber India Global Solution Center (GSC)

Ciber India is a direct extension of Ciber’s North America and International delivery centers - adding quality, scalability and services to practices, regions, and customers

Global Solution Center (GSC) since 2004

1200+ employees

Experienced consultants – average experience of 4+ years

Application Development & Maintenance, QA & Testing, BI, Collaboration, Package implementation & Support

Ciber India

Quality and Process Certified (CMMI V1.3 ML3, ISO 9001, ISO 27001 and ISO 20000 certifications)

24 x 7 operations to support multiple time zones

State-of-the-art infrastructure

Inaugurated a new facility with capacity of 750+ in 2011

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Engagement Models

CommodityStaffing

• T&M

• Resource based

• Client owns productivity

• Low value

• Highly competitive

• Typically a Vendor on Premises (VOP)

Strategic Staffing

• T&M

• Resource based

• Client owns productivity

• Practice level resources

• Higher value

Dynamic Capacity

• T&M

• Productivity based

• Proactive resourcing

• Ramp up/down

• Shared risk

• Higher value

Projects

• T&M or Fixed

• Deliverable based

• Fixed scope

• Shared risk

• Optimal value

Co-Managed Services

• T&M or Fixed

• Performance based

• Collaborative

• Dynamic scope

• Shared risk

• Higher value

Fully Managed Services

• Fixed price

• SLA based

• Fixed scope

• Shared risk

• Optimal value

Local, Dedicated Business and Delivery Leadership

Industry Practices and Integrated Solution Centers

Strategy and Alignment

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Practices

ADM

Java

.NET

QA & Testing

Business Consulting

BI & Analytics

MS-CRM

ECM

UX

Legacy & Infra

Big Data &

Cloud

Oracle

PSFT

EBS

Hyperion

DBA Services

SAP

ABAP

BASIS

Functional

IS Retail

Infor

S3

M3

Managed Services (AMS)

Consulting Services

(SMEs, Staffing)

Project Services

(Impl, Upg. Migr)

Offerings and Services Portfolio

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India Competency Structure

ANALYTICS

TESTING

ADM

PKG APPS

EMERGING TECH

MISC.

.NET JAVA PM/BA

SAP Oracle INFOR SHARE POINT MSCRM

EAI SFDC MOBILITY BIG DATA

UX LEGACY E&CCOLLABOR-

ATION

IT

STRATEGYINFRA/BPO

Functional

Testing

Automation

Testing

SOA

Testing

Performance

Testing

QlikviewInformatica BO MSBIC Data Stage

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ADM – Application Development

•Java, .Net, HTML5, Web services, C/C++, COBOL, JCL, Visual Basic, PowerBuilder

•Oracle, SQL Server, DB2

•Windows, Unix, Linux, iSeries

•JDA MMS, Mainframe, Midrange and Micro

Technology Expertise

•Visual Studio, TFS, Azure, Eclipse, Websphere, Web logic, Jboss, Tomcat, Jprofiler

•Ciber’s RAD Accelerator: SPARC Framework

•ITIL Based Tiered Service Model

•Reactive and Preventive Maintenance process and controls

ToolsApplication

Management

Application Support Level

Rationalization

Core Application

Support Levels 0-3

Preventative and Proactive Maintenance

24x7 Command

Center

Build & Release

Integration Management

A Snapshot: Clients and Solutions provided

Delivered more than 50% reduction in release time, unit testing using TDD and test execution

Implemented solutions for the University’s student life cycle management on web, cloud and mobile using latest technologies

Student Financial Planning application

Robust and high performance solution delivered on time. Zero defects recorded during the user acceptance testing

Application Management since 2008. Over 6 years we have reduced maintenance costs by 50%.Supporting mission critical mainframe and AS400 systems since 2008, yielded 60% greater system availability, with a 50% reduction in required staff and more than $30 million in savings.

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Business Consulting

•Business Objects, SSRS/SSAS and Crystal Reports , SAP BW

•Oracle, SQL Server, Teradata, DB2

•ETL Tools: Informatica, Data Stage, SSIS

•Hadoop, Revolution R

•Dashboards: Xcelsius, Qlikview

•Documentum, IBM-FileNet, Alfresco, Drupal, Opentext, SharePoint

•MS CRM, Salesforce, force.com

•Kony, Phonegap, iOS, Windows Mobile, Android, Apps Developer & Integrator Platform, Mobile App. UI

Technology Expertise


Application Development and Maintenance in Informatica PowerCenter, Informatica B2B, DB2

Application Rationalization & Re-engineering on the Cloud platform

Application Management of SharePoint 2010 platform

Content Management Solution using Documentum

• Native

• application

• Mobile Web application

• Support & Upgrade

• Strategy Roadmap Development

• Force.com Application Development

• Migrations

• BI Architecture & Design

• Dashboard & Reporting

• Data Migration

• Big Data

• Enterprise Content Management

• Portal Development

• Scanning Solutions

• Product Upgrade

• Support & Migration

CollaborationBI

Analytics

MobilitySFDC

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•

• Database/PsoftAdministration

• Service Desk

• Hyperion

• OBIEE

• Technical Upgrades

• Application Upgrades

• Database Upgrade

• EBS Suites

• PeopleSoft Applications

• Hyperion

Implementation Support

Upgrades

Manages Services and Helpdesk

Reporting


Ongoing end to end implementation support service for PeopleSoft Campus Solution, HCM, FSCM, Hyperion, andOBIEE. Providing Database and PeopleSoft Administration services.

University of North Texas – Application upgrade and retrofit services of PeopleSoft HCM from 9.0 to 9.2

End to End implementation service for Oracle EBS R12, integration using SOA Suite11g and post production support.

Application Maintenance and Enhancement service for Oracle EBS 11.5.10.2.

•Implementation & Support Services (EBS, PeopleSoft, Hyperion & OBIEE)

•Oracle Database / PeopleSoft / Hyperion / OBIEE Admin Services

•Solution Frameworks for Higher Education

•UPK Training & Development

•Helpdesk support (Service Desk for all pillars)

•Hyperion and OBIEE reporting

Services

•Solution Frameworks for Campus Solutions

•EBS - Oracle Forms & Reports, BI Publisher, Oracle Workflow

•PeopleSoft – PeopleTools and Change Assistant

•Remedy Force tool for Managed services

•ODI/OBIEE and Data Warehousing

Tools

Oracle

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SAP

• Implementations

• Upgrades

• Application Maintenance & Support

• Factory Model -Technical Development

Services

• Technical Upgrade Assessment tool – Rapid Up

• ITIL Based Service management tool

• Monitoring and Maintenance - Solution Manager

Tools

•Technical Upgrade

•SRM Upgrade

•AMS

•AMO

•Net Weaver Suite

•Business Objects

•FRICEW Development

ABAP Factory Implementation

SAP UpgradesGlobal Managed

Service


End to end implementation service for ECC, SRM, CRM, BCM, REFX

Ongoing Application Maintenance BASIS support as well technical developments from more than 4 years

Supporting (AMS) the whole list of modules within SAP including cross modules like SRM, SCM globally since a decade.

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Infor

• Lawson Administration

• Service Desk

• LBI – Lawson Business Intelligence

• Technical Upgrades

• Application Upgrades

• Database Upgrade

• Lawson S3

• LBI

• Lawson Process Flow

Implementation Support

Upgrades

Manages Services and

HelpdeskReporting


Technical development for Finance and HR modules using Lawson 4 GL, Cobol

Development and testing of Conversions and Interfaces within Lawson Financials suite

Supporting (AMS) the HCM and Finance modules within Lawson

Services

• Upgrade & Support Services (Lawson S3, M3)

• Lawson Admin and Installation Services

• Application Maintenance & Support

• Factory Model – Technical Development

• Managed Services

• LBI – Lawson Business Intelligence

Tools

• Solution Frameworks for Campus Solutions

• Lawson – Lawson 4GL, Cobol, Lawson Portal, Lawson Security, Process Flow

• Remedy Force tool for Managed services

• Lawson Business Intelligence (LBI)

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• 53% of our Project Managers are PMI Certified

• 71% of our Microsoft Practice professionals are Microsoft Certified

• 80% of our Testing Practice professionals are Certified

• 27% of our Java Practice professionals are Sun Certified

• 30% of our SAP professionals are SAP Certified

• 100% of QMO professionals are Certified

Employee TalentEmployee Distribution

Ciber India – Competency

< 3 years32%

3-6 years34%

6-9 years21%

> 9 years13%

BI/DW

5%Others

7%

ITO21%

Java16%

Microsoft22%

ERP18%

Testing11%

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CMMI

ITIL

ISO

PredictabilityPlanning & Tracking

Quantitative Analysis

On-Time Delivery

ReliabilityDefect Management

Proactive Communication

Continuous Improvement

AdaptabilityReact to opportunities & threats

Industry Standard Practices

Embrace & Manage change

ScalabilityResource Planning

Competency Development & Training

Consistent client Satisfaction

Information Security Management

System

ISO/IEC 27001: 2005

IT Service Management

System

ISO/IEC 20000-1:2011

Quality Management System

ISO 9001:2008

Capability Maturity

Model (Dev) 1.3 – ML3

ISO

Ciber Quality and Process Framework

Plan

Define

Design

Develop

Test

Deliver

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Our Differentiators

Ciber brings to the table an experience of 40+ years of flawless delivery

Average years of experience of our consultants is 5 years, whereas the industry average is 2.7 years

Global practices leveraging the best from across the globe.

Best in class process and methodologies (CMMI and ISO compliant), talented professionals will ensure high quality deliverables

95% of our clients are happy with Ciber’s delivery and are willing to recommend us. Our first client is still our client – Ford Motors

• Adherence to best practices

• Usage of reusable components, frameworks

• Availability of right skilled personnel

• In-time and efficient training

• Adoption of cutting edge technologies

Strong Practice based culture ensures

Senior management attention and involvement on a regular basis to ensure smooth execution

Excellent Technologies Partner Relationship – Gold Partner for SAP, Platinum Partner for SAP, SFDC, Gold Partnership with Microsoft……

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Customers Chose Ciber Because We are…

• Consistent outperformer in Black Book of Outsourcing.

• Only Mid-Market Provider to make Gartner Magic Quadrant.

Trusted

• Full Service Provider, large enough to deliver and small enough to care.

• Committed to providing executive relationship with strategic customers.

Right-Sized

• Flexible in all aspects of business relationship: pricing model, engagement model and delivery model.

• Willing to customize our solution to meet our clients needs.

Flexible

• Consistently delivering valuable business solutions that provide measureable results to our clients.

• Learning through repeated successful delivery of tangible benefits.

Experienced

• Committed to do what is right for our customers

• Building long-term sustainable relationships that add value.

Committed

• Enabling world class global delivery, with output-based metrics, governance rigor, and year over year productivity.

Global Delivery

ciber corporate capablity presentation

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