Branch Manager 2658

Charles Robinson

Table of Content ●LETTER OF INTEREST●INTERNAL RESUME

●RETENTION●ESQI

●FLEET GROWTH ●OPERATING PROFIT

●90 DAY PLAN

Letter of Interest Dear Michael Mims,

I would like to express my interest and excitement for interviewing for the branch manager position at 2658. I am prepared to take my skills and knowledge that I have gained throughout my career to the next level, and make a positive impact at 2658 I have prepared myself for this position by being a leader in sales and service, as well as help develop my employees. Through hard work, I have earned a reputation for myself not only at my current branch but throughout the company. I am excited to take on my new challenge of being a leader, and improving 2658 in all 4 core areas. I know my leadership and hard work has a direct impact on our ESQI, which in the last 3 months we increased 15 points. I understand what it takes to have success in this position, and I’m willing to put in the time, effort, and dedication to do just that.

I cannot express enough how excited I am to take the next step in my young but promising career here at ERAC. I am extremely confident that I have the knowledge and skill set needed for success in this position. At this point in my career I have demonstrated the proper focus, dedication, and drive that will help take 2658 to new heights. I truly feel honored, and privileged for the opportunity thank you.

Charles Robinson

Charles D. Robinson531 Woodruff Rd. Greenville, SC 29607(864)297-5579charles.d.robinson@erac.com

ASSISTANT MANAGER Branch 265L November 2015 - PresentPeaked at 65% DE GrowthConsistent sales numbersElite to Eat -Insurance Sales Instrumental to the promotions of : RIchard Stockton, Jessica Rhymer, Clint Glitz

MANAGEMENT ASSISTANT Branch 265L February 2015 – November 2015Passed MQI with a score of 97.9%Consistent Sales numbersDevelopment and training of: Harry, Logan, Zach, Sam, Jessica, Richard, Lindsey, ClintEQSI 3 Month Score of 91%  MANAGEMENT TRAINEEBranch 265L April 2014 – February 2015BCAMQualified on matrix 6 monthsConsistently Led sales penetration in office for multiple months

RETENTIONOUR EMPLOYEES ARE THE FOUNDATION OF THE BRANCH AND OUR COMPANY SUCCESS. TEAMWORK PLAYS A PIVOTAL ROLE IN OUR DAY TO DAY OPERATIONS. EMPLOYEES WILL BE VALUED, APPRECIATED, AND REWARDED FOR THEIR HARD WORK AND ACHIEVEMENTS . CREATING A SOLID SUPPORT RELATIONSHIP WITH EACH OTHER WILL BOOST MORALE AND PROVIDE A FUN & FRIENDLY WORK ENVIRONMENT.

● ONBOARD PROCESS ● DAILY MORNING MEETINGS ● ONE ON ONE “15 MINUTES GOES A LONG WAY”● DELEGATE ROLES -SWIM LANES CREATES STABILITY & ACCOUNTABILITY● COUNTER MANAGER -ESQI BOOSTER AND COUNTER SUPPORT● LIVE TIME COACHING - TRAINING AND DEVELOP, SALES & SERVICES ● OPEN DOOR POLICY TO EMPLOYEE OPINIONS & SUGGESTIONS● USE T & E ACCOUNT FOR ACHIEVEMENTS● CREATE AND SUSTAIN A HIGH MORALE ATMOSPHERE IN OFFICE

ESQICUSTOMERS ARE THE LIFELINE OF OUR COMPANY. OUR GOAL IS TO MEET THE NEED OF EACH CUSTOMER, AND TO EXCEED THEIR EXPECTATIONS., COMPLETELY SATISFIED CUSTOMERS CREATES LOYALTY, AND REFERRALS TO OUR COMPANY. WE HAVE THE OPPORTUNITY EACH DAY, EACH TRANSACTION TO SHOW OUR CUSTOMERS THE ENTERPRISE EXPERIENCE BY GOING ABOVE AND BEYOND TO PUT A SMILE ON THEIR FACE.

● COUNTER MANAGER -FIRST IMPRESSION ● RENTAL READY VEHICLES - CLEAN, PARKED & READY● TABLET USAGE - PERSONABLE CUSTOMER INTERACTION EXPERIENCE ● PRIORITY PASS- VIP SERVICE● PROVIDE FLEXIBILITY TO THE CUSTOMER NEEDS● HIGH STANDARD OF PROFESSIONALISM AT ALL TIMES ● CALLBACKS - DROP CALLS, EXTENSION, LAST DAYS ● ASK 3 KEY QUESTIONS UPON RETURN - USE S/F LOG TRACK PROGRESS

Fleet GrowthFLEET GROWTH IS THE END RESULT OF A STRONG MARKETING PLAN AND COMPLETELY SATISFIED CUSTOMERS. GROWING OUR CORPORATE BUSINESS, ALONG WITH REPEAT CUSTOMERS WE WILL REACH UNTAPPED POTENTIAL. THE KEY TO GROWTH IS HAVING A YES MENTALITY AND A AGGRESSIVE TEAM STRATEGY.

● AGGRESSIVE PHONE PLAN- BOOK THE DEAL , RED CARS● STRONG PDM PROCESS -TARGET ACCOUNT & SALES TRAINING ● WEEKLY B.O.S.S SCHEDULE ● CORPORATE LEAD CONTEST ● “YES” MENTALITY● PROMOTE SPECIALS ● EXCEED COMPETITION IN ALL ASPECTS ● CREATE CUSTOMER FRIENDLY OFFICE - BUILD RELATIONSHIPS

OPERATING PROFITOPERATION PROFIT IS THE END RESULT OF GENERATING THE HIGHEST POSSIBLE REVENUE WHILE MINIMIZING COST AND EXPENSES. PROPER FOCUS ON DRIVING RATE, EDUCATING CUSTOMERS ON OUR PROTECTION PRODUCTS, UPGRADES, AND ANY OTHER ADDITIONAL REVENUE PAIRED WITH TRAINED EMPLOYEES THAT HAVE KNOWLEDGE OF WAYS TO LOWER THE DIRECT COST OF THE BRANCH.● MORNING MEETINGS - GOAL BOARD & OPERATIONAL PLAN ● CREATE A INTENSE SALES CULTURE - SALES TRAINING ● PROPER LOT PLAN - SELL UP VEHICLES AVAILABLE ● YES MENTALITY - AGGRESSIVE PHONE PLAN ● COUNTER MANAGER - DOUBLE TEAM AT THE COUNTER , EDUCATE● PROPER UNDERWRITING - QUALIFY EACH CUSTOMER ● CONTROLLABLE COST PLAN - CALLBACKS, BAD DEBT, LPC, CLOCKS● PROACTIVE MAINTENANCE PLAN - LOFR PLAN

90 DAY PLAN●Assist in helping Jeffrey & Jessica Promoted●Increase fleet average from 160 to 170 units●Top branch in B.O.S.S calls ● Meet and exceed corporate goal of a 1030

income●ESQI 3 month average goal of 87 or higher