Chapter 3 Administrative Office Management, 13th Ed

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ADMINISTRATIVE OFFICE MANAGEMENT

Chapter 3Chapter 3

Administrative Management Administrative Management Activities in the WorkplaceActivities in the Workplace

Chapter 3 Administrative Office Management, 13th Ed

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AMA’s Survey Findings About Administrative Professionals

Have increasingly assumed more Have increasingly assumed more

responsibilityresponsibility

Are doing more work than beforeAre doing more work than before

Have taken on more of a leadership Have taken on more of a leadership

role in the workplacerole in the workplace

Chapter 3 Administrative Office Management, 13th Ed

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Key Administrative Management Workplace Skills

LeadershipLeadership A problem solving, A problem solving,

solutions-driven solutions-driven approachapproach

Project managementProject management Team buildingTeam building MultitaskingMultitasking Communication and Communication and

public speakingpublic speaking

Chapter 3 Administrative Office Management, 13th Ed

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Virtual Coordinator

Will be the connecting Will be the connecting point in workplacespoint in workplaces- where many lines where many lines

intersect, intersect, - coordinating for coordinating for

various groups, various groups, - arranging meeting arranging meeting

logistics and logistics and videoconferencesvideoconferences

Chapter 3 Administrative Office Management, 13th Ed

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Literacy Skills

Information Information LiteracyLiteracy

Workplace Workplace LiteracyLiteracy

Global LiteracyGlobal Literacy

Cultural LiteracyCultural Literacy

Chapter 3 Administrative Office Management, 13th Ed

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Major Areas ofManagement Study

Leadership and Communication Skills

Workplace Systems andTechnology

Administrative Services Management

Human Resources Management