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11The Taipei City Government has been deeply committed to building information infrastructure to bolster an “Intelligent City”. Under the three strategic goals, namely e-Government, e-Community and e-Life, the results have been remarkable. The more recent examples of success include the Metro-ICT Best Practice Award, presented by the ASOCIO (Asian-Oceanian Computing Industry Organization) on September 10, 2010. Later, on October 15, the UI Taipei Initiative received the 2010 FutureGov Award in the category of Connected Government, outperforming a total of 869 entries from 16 Asia-Pacific countries.

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Part 1 e-Government Taipei City’s e-Government service has been enriched by the expansion of its coverage to different

fields and by taking on additional responsibilities. For example, the 1999 Citizen Hotline introduced the Flora Expo customer service; the Household Message Service was incorporated into the Executive Yuan’s new e-Message Service; the e-Future Classroom and the Taipei City Educational Portal Site added diversity and variety to the learning process; the 110 Emergency Service Automated Dispatch System, city-wide video surveillance systems and the second generation 119 online crime-reporting system for the hearing/speech-chal lenged were among the effor ts undertaken to strengthen public order and help the underprivileged. Through e-Government service, we hope to answer to the needs of the public more effectively.

1. e-Secretary

(1) 1999 Citizen Hotline The 1999 Citizen Hotline also provides service via fax and text messaging. Beginning June 1, 2010,

hearing-impaired citizens would be able to communicate with the Hotline’s sign language interpreters via Skype video-conferencing and get access to all kinds of 1999 Citizen Hotline services, just like everyone else and in real time. A new customer Hotline was added between August 20, 2010 and April 30, 2011 to serve both domestic and foreign visitors of the Taipei Flora Expo. The Hotline’s service won it the Customer Relations Excellence Awards 2009 at the 2010 Asia Pacific CRE Awards Ceremony. By the end of 2010, 4,978,135 calls were answered since the Hotline was activated on July 3, 2008, while 301,193 complaints were received and 561,712 service dispatches were assigned. On average, the 1999 Citizen Hotline has answered 165,938 calls, received 10,039 complaints and arranged 18,723 dispatch assignments each month during this period.

(2) Household Message Service As Taipei residents become more and more accustomed to the use of emails and text messages, they

may choose to receive timely notifications and reminders for individual or household affairs based on such

Video-conferencing with sign language interpreting at 1999 Call Center.

Chapter 11

11IT DevelopmentThe Taipei City Government has actively promoted an electronic city with

mobile and ubiquitous access to a variety of broadband-based services. For instance, the 1999 Citizen Hotline call center not only reflects citizens’ needs but also delivers efficient responses of the City Government; the e-Future Classroom and the Taipei City Educational Portal Site combine to allow students to enjoy e-learning; traffic-and vehicle-related information and data are integrated for the benefit of citizens’ knowledge; video surveillance systems are installed to help safeguard community safety. All of the above examples manifest the hard work and harvest of the UI-Taipei Initiative.

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information as their personal ID number, home address, water account number, or vehicle plate number. Notifications are sent via e-mail, cell-phone, MSN messenger messages, or fax. More services have been incorporated during 2010, including traffic control measures, health-related information, floodgate opening/closing notices and air pollution conditions. With the launch of newly-introduced services as well as its interfacing with the Executive Yuan’s e-Message Service from April 1, 2010 onwards, users are able to access at least 100 local and national services. Currently, more than 30 online services have been made available, including Taipei City-only services and national information related to daily affairs.

2. e-Business After the construction of the Guanghua Digital Plaza during Phase 1 of the Taipei City Government’s

three-phase “IT industry district” development project, the Department of Finance, Taipei City Government and contractors inked the agreement in June 2010 for Phase 2 expansion, i.e., the construction of the Taipei Information Park under the BOT (build-operate-transfer) model. According to the design plan, Phase 1 and 2 structures will then be connected through an air bridge to form an integrated commercial area. Such diversified development is aimed to make the Guanghua area the most distinguished IT shopping center and tourist spot, both for locals and foreigners. In fact, heavy-weight VIPs, including the prime ministers of the Republic of Palau, the Solomon Islands and the Republic of Nauru have all visited Guanghua Digital Plaza in 2010. Its anniversary sale promotion also attracted more than 750,000 visits between July 17 and 31, 2010.

3. e-Safety and Crime Prevention

(1) Intelligent Dispatch SystemOn January 7, 2010, a total of 543 sets of mobile

devices were deployed for all of Taipei City’s police districts and offices; the Intelligent Dispatch System was officially inaugurated in 14 police districts and another 17 units on February 1, including the Mobile Division, the Rapid Transit Division and the Women’s and Children’s Protection Division. It integrated many of the existing systems, including the 110 Emergency Service Automated Dispatch System, a dispatch command and control system, a supervision and management system, a mobile information management system, a Geographic Information System (GIS) and a Global Positioning System (GPS). The integrated system network is able to use wireless communication and PDAs to directly dispatch policemen and receive on-scene situation reports, while searching online database for related information and writing tickets. In doing so, assignment dispatches are more sensible considering the utilization of police human resources.

Surprise gift bag lucky draws at the second anniversary sale promotion in Guanghua Digital Plaza.

The police use a PDA to check relevant information on lawbreakers.

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(2) Video Surveillance SystemThe Taipei City Government has planned a

comprehensive installation of video surveillance systems for distance monitoring, recording (for future inquiries) and e-patrol with video-conferencing capabilities. The police may utilize video surveillance and a Vehicle Plate Identification and Warning System to timely stop and check suspicious vehicles. Combined with the GIS and the 110 crime report system, the project is expected to greatly enhance Taipei City’s crime prevention and investigative efforts. As of the end of 2010, 108 mechanical room repairs and equipment installations were completed; for road-side surveillance, 9,527 electricity connections, 11,756 control boxes, 13,180 cameras were installed – 8,678 of which were image transmittable. A transmission network for the exclusive use of the video surveillance system was also set up, with 11,422 out of 13,176 electric circuit applications approved and connected. The project has entered a trial run, which covers the city’s 11,500 crime hotspots in all 14 police districts, with 13,699 cameras monitoring alleys, neighborhoods, pedestrian underpasses, major road intersections, city access roadways and bridges. The effort is believed to further help in preventing and combating crime, thus safeguarding public security in a safer city.

(3) Generation II 119 Online Crime Reporting System for the Hearing/Speech-Impaired Generation I 119 Online Crime Reporting System for the Hearing or Speech-Impaired was launched

to help disabled individuals, and ensure their rights to emergency access via phone text messages and fax. To take it one step further, the Generation II System was set up on July 9, 2010. Improvement of the new version includes allowing the hearing/speech-impaired to use their own username and passwords to log in to report a crime online. The Gen II System would automatically retrieve the user’s information, including his/her text message number, name, home and/or company addresses. With the incorporation of these new mechanisms, 119 dispatchers are able to skip information key-in and move directly to assign a fire engine or ambulance as needed, enhancing the efficiency and quality of fire-fighting and other related services.

4. e-Learning

(1) e-Future Classroom A n e - F u t u r e C l a s s r o o m h a s b e e n

established at Nanhu Elementary School in Neihu District. Equipped with modern innovative technology, it offers a team-work adventure, experience learning and online community learning. Inaugurated on September 16, 2010, this e-Future Classroom boasts one of the latest IT innovations--a large-size multi-touch display which works as an electric whiteboard and is built to switch among various teaching A teacher lectures in the e-Future Classroom.

Video Surveillance System installation is underway.

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contexts and content. Both teachers and students may use the same display at the same time to enhance interaction. The students’ computers are also connected to the touch screen, where they are able to look up information online, prepare reports and complete homework for the teacher to review. In the future, installation of web cameras may further transform the classroom into a facility for video conferencing or for distance learning among schools in different areas, and even cross-border exchanges. This will also turn a new page for the city in terms of educational resources and learning environments, where students not only enjoy tech-enabled convenience, but also more diversity and fun in learning itself.

(2) Taipei City Educational Portal SiteFor parents, teachers and students alike, instant and updated information and data at the Taipei City

Educational Portal Site are a fountain of educational resources. The site’s interactive social network mode helps to promote the relationship between teachers, students and parents. The Educational Portal Site also collects and broadcasts information about leisure activities and events-whether educational, cultural, art, sports, or recreational, and charity work, general knowledge and new findings, festivals, and agricultural events or natural experiences-in an organized way, so that the City’s children and youngsters get quick and useful access to such information. The membership database of the site is integrated with ETWeb of Taipei, Taipei Teachers’ In-Service Education Center web mail accounts, and on-campus wireless service, as well as VOIP system, to form a single sign-on (SSO) web-based platform. In the fourth-year survey of the “Taiwan’s Top 100 Websites” released on March 1, 2010, the Taipei City Educational Portal Site ranked first among local “.edu” and “.gov” websites.

(3) Expansion of the Self-service Facility at the Taipei Public Library RFID technology has been adopted for the

intelligent management of book collections and self-service book borrowing/returning kiosks in the unmanned Open Book Intelligent Library in both Neihu and Ximen, as well as in the Main Library, since 2005. The services have won readers’ commendations and reduced much of the staff’s workload in managing book circulation. By May 2010, the excellent self-service facility had been extended to 40 library branches and 1 sub-branch, effectively freeing up manpower for better HR use and improving service efficiency.

5. Shared Information Systems

(1) Overtime Pay Budget Review System The Overtime Pay Budget Review System was officially installed on March 8, 2010. The human

resources staff of the Taipei City Government has since been able to employ the System to plan ahead for overtime pay budgets, as the System collects and organizes each year’s actual and budgeted figures from all agencies’ budgets, funds, special budgets, etc., whether for disaster relief efforts, special projects or routine ones. The Human Resources staff in each agency may obtain the most recent actual figures of overtime pay. For the accounting year of 2011, the overtime pay budget was trimmed by more than NT$1,780,000.

Readers use the self-service facility to borrow library books.

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(2) Text Message Notification for Progress in Appeals Cases Aimed at better service quality, the Administrative Appeals Commission of the Taipei City Government

has also joined in the City Government’s shared text message service. Starting January 1, 2010, applicants would receive an automated text message notice about the progress of their appeals cases. By the end of December 2010, there have been 1,944 appeals applications, with 604 applicants who chose to receive this progress notification service. A total of 1,162 text messages were dispatched during this period. This represents a 31% increase in the percentage of applicants who choose to make use of the service.

Part 2 e-Community The Taipei City Government has combined public and private resources to promote e-service for

municipal affairs. Its efforts have borne fruit in many areas. Taipei Telecare enables long-distance health care in home-based, community-based, institution-based and web-based service models. The kiosks of Map of Taipei Amusements (MOTA) were set up at major traffic hubs (such as MRT stations and the Taipei Bus Station), visitor information centers and Flora Expo contracted hotels, to provide City Travel Guidance Service. An online campaign was held to select District Flowers and to raise citizens’ awareness of environmental protection. The expanded Housing/Rental Service Online now also includes real estate information from such sources as central government agencies, the Taipei City Government and the private sector, allowing the online services to be diverse, flexible and comprehensive. These e-services are seamless and convenient, creating a healthy and energetic living environment.

1. Community-wide Resource Network

(1) Housing/Rental Service Online Taipei City’s Housing/Rental Service Online is a platform for housing/rental information and resources.

It also interfaces with the GIS Data Warehousing System to access its image data. In addition, it also interacts with the public with form downloads and Q&A service about how to manage a residential community. The latter has the assistance from the Tsuei Ma Ma Foundation for Housing and Community Services, with scholars and experts responding to questions online on a regular basis. In recognition of the platform’s rich content and information, the Construction and Planning Agency of the Ministry of the Interior even subsidized an exhibition to showcase the achievement of Taipei City’s Residential Housing and Real Estate Information System.

(2) Voting for the District Flowers The Taipei City Government encourages all

districts to look for the flowers which best represent their respective districts and vote for the winner online. This event not only helps citizens to identify more with their own community but also nurtures their awareness of the environment and nature. The event has been designed to take advantage of the interactive spirit characteristic of Web 2.0, with an online voting site featuring rich information, real-time interaction and networking for marketing. The Taipei District Flower Online Voting event was thus able to yield the maximum benefit of online

The website for Taipei District Flower Online Voting-online beauty pageant to promote district flowers.

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promotion, a campaign that selected district flowers and highlighted the unique culture of each district, bringing the community closer as a whole.

2. Map of Taipei Amusements (MOTA) - City Travel Guidance ServiceThe MOTA service is aimed at helping locals and tourists “Enjoy Taipei at Your Fingertips.” A campaign

was held in March 2010 to promote energy saving and carbon mitigation. Passengers may use newly-installed MOTA kiosks to read their Easycards and understand how much carbon emission they have helped reduce. Traffic information inquiries are also available with a mere touch of your finger, including today’s High Speed Rail schedule, real-time reports of downtown traffic and parking space vacancies, bus routes and bus stops in the neighborhood, etc. In addition to setting up more MOTA kiosks around the city and enhancing their capacity, the City Government also made sure that MOTA’s information could be accessed online, or by smart phones (iPhone and Android phones). Multi-platforms and channels offer convenient service anywhere, anytime. Another 20 32-inch kiosks were installed in traffic hubs and 60 more 20-inch kiosks at the Flora Expo contracted hotels.

3. Taipei Telecare Ta ipe i Te lecare takes

advantage of information and communication technology such as telemedicine and telecare, mobile applications and localized services. Taipei ci t izens-part icularly those who l ive in remote areas, the elderly who live alone, as well as middle- and low-i ncome househo lds -may use the 1999 Citizen Hotline to access med ica l v ideo conferencing service at the Healthcare Customer Center for distance measurement on b lood pressure, b lood sugar, body temperature and cardiac rhythm. In cooperation with the National Taiwan University’s Center of Innovation and Synergy for Intelligent Home and Living Technology, citizens with ID confirmation have been able to print out their physiology measurements at 7-Eleven ibon kiosks since September 30, 2010. This service was further expanded in October to provide Web-based Healthcare to people whose household registration is in Taipei City and those who reside or work here. As of 2010, Taipei City has established 443 home-, community-, and institution-based distance healthcare stations, handling 6,537 individual cases; the distance physiology measurement function has been accessed 319,555 times during the same period.

Part 3 e-LifeTo provide more services to its citizens, the Taipei City Government continues to promote Taipei e-Bus

Service and a real-time traffic information website to ensure smooth, safe and comfortable transportation service. The establishment of the Taipei Digital Art Center brings in global trends and facilitates cultural

Distance care from the telecare service center.

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exchanges. Furthermore, to bridge the digital divide, the city also worked together with private enterprises to help disadvantaged people obtain computers through donations or subsidies, and continues to provide free internet training to citizens. Moreover, IT has streamlined administrative procedures to provide timely and tailor-made quality services through such systems and websites as Fun Taipei, Taipei Travel Net, Taipei City e-Service of Land Administration Information, the call center of the Taipei City Motor Vehicles Office, vehicle plate number online selection and a uniform database for computer-based motor vehicle licenses.

1. Information Websites for the Convenience of Citizens

(1) Fun Taipei Website “Fun Taipei” has replaced the previous “Weekends and Holidays Edition” of the Taipei City

Government Official Site and the LBS Portal Site, as well as part of the former e-Citizen Services (http://www.mytaipei.tw) to provide citizens with information about everything from food and clothing, to living and transportation, to education and recreation. Fun Taipei is also interfaced with the City Government’s agencies to offer consumer- and community-related information to satisfy the various needs of the people.

(2) Taipei Travel Net To offer tourist information and services that are both fun and practical, Taipei Travel Net offers featured

sections of travel information during the New Year holidays, in Maokong and at the Flora Expo. We also established fan pages at popular social networking sites, such as Facebook, Plurk, Youtube and Flickr; the English Facebook fan page is managed by dedicated staff. These pages also carry QR Codes for 2,957 primary scenic spots and hotels, which can be accessed via mobile devices. A Spanish-language version of the site was launched in June 2010, in addition to the existing English, Japanese and Korean ones. The active efforts and initiative to promote travel information will boost tourism growth for Taipei City.

(3) Website on Danshui River Revitalization EffortsA website dedicated to the Taipei City Government’s efforts of revitalizing the Danshui River System

in words, images and audio and video clips has been established. Information inquiries are also available. The website was planned and designed by the Taipei City Government Department of Information Technology, with data and materials contributed by various agencies. The Department of Environmental Protection also plays a role by taking care of 12 park environment improvement projects, including the Right Bank of the Danshui River, the Youth Park, Daonan, Muzha, Jingmei Riverside Parks, Shuanxi Riverside Park renovation, Guandu Riverbank, Dajia Riverside Park, Huajiang Wild Duck Nature Park, Huazhong Riverside Park, Meiti Riverside Park, Gongguan Riverside New World, Shezi Island neighborhood environment improvement and Rainbow Bridge and its surroundings. The 12 projects feature different themes, demonstrating the Taipei City Government’s commitment to improve the environment along the Danshui River.

2. Quality Transportation Service

(1) e-Bus Information SystemThe e-Bus Information System project did not stop after its inauguration. An additional 50 intelligent bus

stop signs – including 20 LED multi-route ones and 30 standalone ones – were installed, enabling inquiries about the current position of incoming buses and their estimated time of arrival via landlines, internet and cell-phones. By December 2010, the system served 182,612 web users, 43,135 landline callers and 1,716,620 3G cell-phone users. In the future, this system will incorporate information from New Taipei

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City, Taipei City and Highway Buses, building a uniform and accessible web-based service in the hope of encouraging more usage and higher satisfaction through further promotion.

(2) Expressway Management System As expressways form the l i fe l ine of

the city’s transportation, the Taipei City Government has installed facilities allowing broadcast and traffic information collection on Jianguo Expressway, Xinhai Expressway, Keelung Expressway, Huannan Expressway and Shuiyuan Expressway. The collected data are then transmitted back via CCTVs and VDs to the traffic control center and processed and computed automatically. This allows for real-time traffic information updates at the CMS and the website, helping drivers and riders avoid congested roads and accidents while offering them advice on alternative routes, thereby promoting road use efficiency. Following the completion of the Xinsheng Overpass bridge improvement construction, traffic management facilities have all been installed along the Xinsheng Expressway as of May 10, 2010. All the city’s expressways have since been covered by the Expressway Management System.

(3) Advanced Transportation Information System The Advanced Transportation Information System has been integrated with various ITS projects,

including traffic monitoring and management, e-Bus Information System and Parking Guidance and Information System. This allows users to look up related information from all the above systems through online inquiries. A special section is also dedicated to the 2010 Taipei International Flora Exposition. With the unveiling of related iPhone and Android Flora Expo guide applications, smart phones became hand-held Flora Expo transportation and traffic guides from October 19 onwards. All related traffic information – MRT, buses, cars, travel agency-contracted buses, highway buses, the Blue Highway, parking for the disabled, taxi, bicycles, the Taiwan Railway and the High Speed Rail and Songshan Airport flights - can be accessed via this service according to different exhibition areas or types of transportation.

A press conference to announce the 2010 Taipei Flora Expo handheld transportation information service is launched.

Standalone intelligent bus stop signs for Taipei e-Bus Service.

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3. Other Types of Service to Attend to Residents’ Needs

(1) Taipei Digital Art Center Taipei Digital Art Center has long been a stronghold for digital art creation, R&D and promotion.

Following a year of domestic inter-school exchanges in 2009, the focus of 2010 was on exchanges with world-renowned professional institutes. Notable events include the exhibition of artists-in-residence, in cooperation with Germany’s Edith Russ Site for Media Art in Oldenburg, France’s Lyon GRAME, other co-organized exhibitions with the 404 Festival, the German Cultural Center Taipei, 2010 Montreal Stop-Motion Film Festival and the Centre Culturel de Taiwan à Paris. The 5th Digital Art Festival Taipei took place between November 26 and December 5, 2010. Organized around the theme of “Cluster”, the event reached out to more audiences, enriching art with more interactions with people’s lives and industries by extending the venues to include the Taipei Digital Art Center, the Bopilao Historic Block, the Red House and the German Cultural Center of Taipei.

(2) Immediate Lighting System for the Service Satisfaction SurveyTo understand citizens’ satisfaction with the

services provided by district offices, household registration offices and the Taipei Mortuary Services Office, the Immediate Lighting Systems for the Service Satisfaction Survey were installed on May 3, 2010, followed by the introduction to individualize number keys and graphic signs for counter service staff. Lobby entrances across 12 district offices, 12 household registration offices and the Taipei Mortuary Services Office are all equipped with digital touch screens for citizens to show how satisfied they are with service quality improvement and performance assessment.

(3) Taipei City e-Service of Land Administration Information For better service quality, the Taipei

City e-Service of the Land Administration Information Project was introduced to scan and file all manually-processed paperwork within a 4-year period (from 2008 to 2011). As of 2010, the task completion ratio has reached 93.45%. In addition, beginning March 1, applicants may apply for manually-processed land registration copies at any Land Administration Offices and at the single-window service counter of service stations, without prior application and with a comprehensive e-service that is both efficient and convenient.

Immediate Lighting Systems for Service Satisfaction Survey – survey for counter service satisfaction.

Scanning and filing at a Land Administration Office.

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(4) Call Center of the Motor Vehicles OfficeThe Call Center of the Taipei City Motor

Vehicles Office, Taipei City Government was established on June 1, 2010. The faci l i ty ’s integrated services range from real-time inquiries about drivers/riders, motor vehicles, to reply via the internet or fax. Information technology in this regard helps deliver updated, customized and quality service, while relieving excess workload through a single window or one-call-all-the-way service. Citizens no longer have to wait on the phone for multiple transfers or visit the office in person.

(5) Ve h i c l e P l a t e N u m b e r O n l i n e SelectionTo extend the scope of our service with

streamlined procedures and to issue vehicle plates in an open, fair, just and transparent way, the Taipei City Motor Vehicles Office introduced the Vehicle Plate Number Online Selection System on January 4, 2010. Through this system, users can check plate issuance progress and conduct online selection and payment for an available number of one’s preference. Time and space limitations no longer exist for those who apply for membership at the Electronic Motor Vehicle and Driver Information System with their Citizen Digital Certificates (in the form of IC cards); members can simply go online to check plate issuance progress, pick available plate numbers to their liking, which in turn also promotes the public agencies’ service and image with an open and streamlined process.

(6) Uniform Database for Computer-Based Motor Vehicle Licenses In an effort to synchronize the exam question database, types of questions, point-deduction rules and

time allocation for written tests in all Motor Vehicles Offices/Stations across the nation, the Directorate General of the Highways, Ministry of Transportation and Communications (MOTC) has decided to use a uniform database for Motor Vehicle License tests and to assign a designated unit to review and maintain the database on a regular basis. The Motor Vehicles Office, Taipei City Government has integrated the new database for its computer-based tests in eight written languages (Chinese, English, Japanese, Vietnamese, Indonesian, Thai, Cambodian and Burmese) and 10 spoken ones (including Taiwanese and Hakka). The regular review and maintenance of the database are also conducted by the agency designated by the MOTC’s Directorate General of the Highways. This not only avoids repeated expenditure and waste of human resources, but also allows citizens to be tested in an open and just way.

Using the Vehicle Plate Number Online Selection System.

A Call Center representative at the Taipei Motor Vehicles Office answers a citizen’s inquiry.

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4. Bridging the Digital Divide

(1) Computer Donations and Subsidies for the UnderprivilegedThe Ta ipe i C i ty Government jo ined

hands with Microsoft Taiwan Corp., Acer Inc., Symantec, Trend Micro, Gjun Information Co., Ltd. and Chunghwa Telecom to help the financially underprivileged obtain computers. For the year 2010, the private sector helped subsid ize 600 households in computer purchases. They also helped low-income households obtain ADSL access at a discount, and offered complete sets of software, training and certification package courses. In doing so, students from low-income families attending any school, from elementary school to the university, could gain a competitive edge with computer skills. The effort to bridge the digital divide has benefited 3,568 households by the end of 2010.

(2) Free Internet Training for CitizensThe Free Internet Training is aimed at

boosting Internet knowledge among the public. In addition to the existing classes, including training for beginners, e-mail, primary and advanced image processing, wireless internet access and beginners’ blogging, a new class was created in 2010 to teach individuals how to use MSN (Microsoft Messenger). This new class even attracted the attention of ETV (Eastern Television), with reporters conducting interviews on August 14. Besides the venues in the Taipei City Government and the Neihu classroom, free 6-hour and 9-hour training sessions were also offered in partnership with Gjun Information between August 16 and November 10. As of 2010, more than 380,000 people have already benefited from this service.

To promote the development of Geographical Information Applications and to enhance the quality of services provided, the Taipei City Government founded the “Intelligent City – Taipei in 3D” website. The website offers a multifunctional land price inquiry service, expanded the City Environment Problem Reporting system and accelerated door plate data updates.

1. “Intelligent City-Taipei in 3D” WebsiteBy utilizing the Google Earth service, the Taipei City Government Department of Information

Technology combined private sector resources with IT know-how to launch the “Intelligent City – Taipei

ETV interviews citizens as they learn to use the MSN.

Mayor Hau Lung-bintakes a photo with computer enterprises that sponsor the underprivileged to buy computers.

Part 4 Development of Geographical Information Applications

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in 3D” website on August 19, 2010. The website provides users a 3D experience of Taipei, the Tech City, from a number of perspectives, including “revitalizing the Danshui River System,” “urban regeneration for a beautiful Taipei,” “the Flora Expo” and “leisure time in Taipei.” For instance, 12 secondary themes are presented in animated and dynamic settings for the project of revitalizing the Danshui River System. Through offering a visual presentation of planned facilities, words, images and audio/video data, this website helps to showcase major achievements of municipal affairs before the public, as well as letting them know more about various events, activities and many convenient services.

2. Expanded City Environment Problem Reporting and Spatial Decision Support SystemTo facilitate the reporting of city environmental problems, we based the new reporting system on

Google Map and completed the expanded the City Environment Problem Reporting and Spatial Decision Support System on October 12, 2010. The system facilitates spatial analysis within a district, borough, or a minimum statistical area either through case-based spatial analysis, spatial analysis under specific criteria, or within a specific time frame. With the assistance of Google Map and Google Earth, we were able to create a more friendly and popular environment to utilize maps. An SOA (service-oriented architecture) was introduced to supply city Environment Problem Reporting with useful service components. The system is also incorporated into the City Government’s other systems to make the most out of information integration.

3. GIS for Door Plate Data Update and System Maintenance Door plates have become indispensable graphic data in GIS development across agencies of the

Taipei City Government. To ensure the accuracy of data, the staff of Household Registration Offices needs to update and maintain the GIS on a regular basis, as well as interfacing it with the GIS Data Warehousing System to avoid data redundancies. This will maximize the benefits of information integration and value-added applications. If overlapped with the city’s topographic map, it gives a picture of current urban development and spatial distribution, which makes it a valuable tool for city planning.

4. Multifunctional Land Price Inquiry Service SystemTo help citizens look up publicly-declared

land prices or current values and obtain related geographic environmental information, the City Government established the Multifunctional Land Price Inquiry Service System by overlapping the resources from the Shared Platform of Geographic Information Center with the embedded e-map system. Taipei citizens can easily check online for land prices, and they may also learn more about the physical location, including neighborhood roadways, landmarks, designated function/usage of the land and aerial photographs. Since its inauguration on April 27, 2010, the system has seen an average visitor flow of more than 1,100 inquiries every day. A screen-catch of the Multifunctional Land Price Inquiry

Service System.

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5. Water Suspension GIS Platform The Taipei Water Department has introduced

a service platform that incorporates water supply suspension notices with the GIS. Areas where the water supply has been temporarily suspended are shown visually on the Fun Taipei Website, allowing the public and the media to obtain current and future suspension notices as soon as possible. The 119 Intelligent Fire Dispatch System would also be notified if any fire scene is affected by water suspensions. This kind of collaborative effort among different agencies allows for efficient fire engine dispatching, emergency response and fire fighting.

Part 5 Exchanges and PromotionsThe Taipei City Government’s endeavors

in building an intelligent city and developing diverse broadband public application service have continued to win worldwide commendations. The successful experience received further promotion at the 2010 Shanghai World Expo and during Taipei’s ICT month.

1. UI-Taipei Initiative The UI-Taipei Initiative, with its achievement

in integrating electronic services, has won the ASOCIO’s Metro-ICT Best Practice Award on September 10, 2010; the project went on to receive the 2010 FutureGov Award in the category of Connected Government on October 15. The representatives of Taipei City Government Department of Information Technology accepted the award at the dinner banquet of the 2010 FutureGov Summit, held on October 13-15 in Kota Kinabalu, Sabah, Malaysia. All these awards testify to the success of Taipei’s information infrastructure development.

2. The Taipei Pavilion at the Expo 2010 Shanghai Taipei City demonstrated to a global audience why it was invited to the Best Practice showcase and

was the exemplar as a smart city with wireless broadband service. Sponsored by the Hon Hai Foxconn Group, the Taipei Pavilion stood out with its twin-theater design – 101 3D Theater and the Future Theater connected with a time corridor. During the exhibition between May 1 and October 31, 2010, the City

A representat ive f rom Department of Informat ion Technology receives the FutureGov’s Connected Government award.

Satellite images help show water suspension areas more clearly.

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Government demonstrated how the wonderful achievements of Taipei’s wireless broadband infrastructure and applications have transformed the city over the years. The exhibition also provided an interactive experience at five themed zones, including Discover Taipei, Connecting Taipei & RFID, Nature Trip, Taipei and Shanghai in photography and Smiling Face. A virtual exhibition also took place on the Internet, where an online World Expo site presented to the world the Taipei Pavilion and how Taipei’s wireless technology has created a paradise for mobile workers in a convenient and beautiful city.

3. 2010 ICT MonthThe 2010 ICT Month took place at the Taipei World Trade Center from December 4 through12. The

event spotlighted four major themes: (1) Intelligent System: Online Flora Expo, “Intelligent City-Taipei in 3D”, Taipei Telecare, Map of Taipei

Amusements (MOTA)-City Travel Guidance Service, Ecological and Smiling Taipei of the Taipei Pavilion at the 2010 Shanghai World Expo and the Administration Transparency Awards.

(2) Intelligent Convenient Stores: Wireless broadband applications, Easycard usage.(3) Tech-based Campus: e-Campus and e-Future Classroom. (4) 2010 Taipei International Flora Expo: G iving away small bonsais with saplings, picture time with the

Mascot and video promotions.

The opening ceremony of the Taipei Pavilion at the Expo 2010 Shanghai.

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On the opening day on December 4, Premier Wu Den-yih, accompanied by Minister of Economic Affairs Shih Yen-shiang and Taipei City Secretary General Chen Yeong-ren, visited the Taipei City Government’s Intelligent System section to experience a “virtual tour” of the online Taipei Flora Expo site. Aided by Facebook promotions, the 2010 ICT recorded 107,840 visits, with the successful demonstration of Taipei City’s information infrastructure achievement.

ConclusionFor four years and with the Intelligent City Project, the Taipei City Government has continued to

promote information infrastructure so as to construct a wireless city. The effective integration of electronic services also makes it possible to provide ubiquitous and immediate mobile services in tourism, transportation, administration, and even healthcare, with a diversity of broadband public application services, including the “Intelligent City-Taipei in 3D” website, telemedicine and telecare services, 1999 Citizen Hotline, MOTA city guide and intelligent mass transportation systems. Looking ahead, the Taipei City Government will continue its UI Taipei Initiative to fulfill its ultimate goal of a thoughtful, smart, responsive and far-sighted government.

Premier Wu listens to the online Flora Expo service introduction at ICT Month.