BEST PRACTICE ORGANISER:

HOW TO SUCCESSFULLY ORGANISE

VOCATIONAL TRAINING WITHIN YOUR COMPANY

By: Michael Duck

Senior Vice President, UBM Asia

3 March 2010

Taipei

Wishing you all the best forthe Year of Tiger!

4QF 2008?

2009?

Economy crisis?

Business challenges?

UBM Asia Program (APAC)

With the economic crisis, UBM Asia focused on enhancing sales inthe region:

1. Better Buyer Relationships

2. Sales Coaching

3. Negotiation Skills

4. Innovation for Business Profits

5. Advanced Selling & Persuasion Skills

Coaching Skills Training

• Individual Coaching (One toOne): Delegation &Performance Development

• Team Coaching: Sales skills& Reinforcing Team Values

Executive Personal Productivity Training

Implemented in Shanghai office

For senior leaders

10 weeks coaching sessions

Positive feedback and outcome

More leaders for this programme in 2010

Health & Safety: Construction IndustrySafety Card Course – Hong Kong

• The Importance of Safe Work System

• General Duties of Proprietor & PersonsEmployed

• Factories & Industrial UndertakingsOrdinance & Subsidiary Regulations

• The Potential Hazards of Works;Principles of Accident Prevention;Emergency Preparedness

• Safety in Site Formation & Excavation

• Manual Lifting & Handling; PersonalProtective Equipment; Safety inScaffolds

• Working Platforms & Ladders; Control ofConstruction Wastes

HKECIA Safety Seminar – Hong Kong

• Organized by Hong KongLabour Department

• Safety Seminar for theExhibition Industry

Regional Employees’ Retention Rate

Total Headcount Total Leavers Total Turnover %

Jan 589 2 0.34

Feb 587 13 2.21

Mar 590 8 1.36

Apr 594 9 1.52

May 592 9 1.52

Jun 590 10 1.69

Jul 619 22 3.55

Aug 659 5 0.76

Sep 658 6 0.91

Oct 663 1 0.15

Nov 660 7 1.06

Dec 640 23 3.59

Grand Total 115 1.55%

Initiatives from Global Programme

Business Leaders Programme (BLP)

UBM Wiki

Business Leaders Programme

History

Started in 2001 as “HighPotential” Leadershipprogramme

Relaunched in 2006 asBusiness LeadersProgramme (BLP) followedby 2007 & 2008

Business Leaders Programme

Year Number ofdelegates

Location

06 18

US 10

Europe 7

Asia 1

07 20

US 10

Europe 7

Asia 2

Australia 1

08 20

US 11

Europe 7

Asia 2

Objectives

1. To develop identified high potential executives for future seniorbusiness leadership;

2. To increase awareness/knowledge of senior UBM management ofthe talent within the group;

3. To act as a retention and development tool for high potentials;

4. To give high potentials access to senior UBM management acrossthe group;

5. To provide greater opportunities for peer networking and cross-fertilisation around the group; and

6. To encourage and develop a coaching culture across group byinvolving senior managers as project sponsors.

Business Leaders Programme

Content

A. Modules (3 modules around the following broad themes):1. Exploring Leadership and Strategy in UBM2. Authentic & Influential Leadership3. Personal and Organisational Transformation

B. Projects:1. Delegates divided into project teams to work on projects which

are created to address real UBM business challenges andopportunities

2. Each project is sponsored by a senior manager within UBM3. Delegates are required to work on the projects in between

modules

Business Leaders Programme

Content

C. Coaching:1. Each delegate is allocated an external coach (from a panel of

3 UK based coaches)2. 1-2-1 coaching sessions take place during each module

D. Virtual Learning:1. Since 06, a wiki has been established for the delegates as an

additional means of knowledge sharing, communication andsupport

2. For the 08 programme, Books 24x7 has been offered as anadditional remote learning support i.e. online business books,periodicals, webinars etc.

Business Leaders Programme

Achievement

Delegates have cited the following learning and development outcomes:

Increased knowledge of other divisions, exposure to senior level “thinking”, formaltraining on key leadership and strategic subjects, opportunity to identify personalleadership styles and areas for development, access to personal coaching,opportunity to work on real business projects in unfamiliar areas.

High calibre external speakers.

Perspective on my leadership style, chance to focus on my strengths andopportunities to grow.

Thinking more broadly and feel empowered to have strategic discussions with mycustomers.

It’s a brutal schedule but the learning is great.

A clearer understanding of the dynamics of leadership.

Programme has provided me with an incredible set of tools.

Each module put my entire role as a leader into perspective.

A transformational journey.

The best experience of my business life.

Business Leaders Programme

Achievement

The following indicates that specific career advancement has been

achieved by some programme delegates:

Business Leaders Programme

Year Career Advancement

01 of 5 remaining:

3 have achieved various promotions.

06 of 18:

3 have been promoted; 2 have moved divisions to take on more senior roles; and 2 others have increased responsibilities within existing roles.

07 of 18:

3 have been promoted; and 4 have increased responsibilities within existing roles.

1. Connect

First fundamental factor in our online community's success

Connect across geographical borders and divisionalboundaries

Become simple to reach out to people you've never met withthe group

Find valuable documents

Joined discussion on work topics

Solving problems through network of connections within thecompany

The better connected our employees are, the more effectiveour organization becomes

ObjectiveUBM Wiki

2. Communicate

Offers powerful channels for improving the way wecommunicate

Change from one-way communication (top-down) to not onlytwo-way (people responding to the writer), but to opendiscussions among many people, including follow up by thewriter

Our managers have their written communications invitedresponse i.e. People comment on the CEO's blog etc.

Communicating became more about an invitation to think andjoin a lively conversation, thus, it's making communicationsmore effective

ObjectiveUBM Wiki

3. Collaborate

Learning within the group through collaborating in Wiki

Saves the company money, leads to more revenue

Leads to new business opportunities, innovation andcompetitive advantage

Our online community is helping us work together better

ObjectiveUBM Wiki

AchievementsUBM Wiki

Dear UBM posted by the “group CEO” accessible to all with clearstrategy and related news divisions to different business.

AchievementsUBM Wiki

Positive responses from UBM employees More than 80% users accessed information they need 63% participants commented they learned useful things through

wiki

AchievementsUBM Wiki

Formed a group for Haiti Earthquake Relief Share updated information Donation drive

Thank you!

Q & A Session