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5: Interpersonal

Nonverbal

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The words we

use

Bodily actions

and vocalqualities thattypically

accompany averbal message

Verbal

Communication

Nonverbal

Communication

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Characteristics of

Nonverbal Communication Intentional or unintentional

Ambiguous

Primary

Continuous

Multichanneled

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Functions ofNonverbalCommunication

To provide information

To regulate interaction

To express or hide emotion and affect

To present an image

To express power and control

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Regulate Interaction

Facial expressions or gestures thatare used to control or regulate theflow of a conversation

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Express Emotion or Affect

Facial

expressions andgestures thataugment theverbal expression

of feelings

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Types of Nonverbal

Communication Kinesics

Paralanguage Vocal interferences

Spatial Usage

Self-presentationcues

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Kinesics Eye Contact

Facial expressions Emoticons

Gesture

Posture

Touch

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Touch

Touching andbeing touched are

essential to ahealthy life

Touch can

communicatepower, empathy,understanding

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Paralanguage

Pitch

Volume

Rate

Quality

Intonation

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Vocal Interferences

Extraneous sounds orwords that interrupt fluent

speech uh, um you know, like

Place markers

Filler

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Spatial Usage Proxemics

Intimate distance

Personal distance Social distance

Public Distance

Territory

Artifacts

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Personal Space at Work Your office

Your desk A table in the

cafeteria that you

sit at regularly

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Color Influences

CommunicationYellow cheers

and

elevates moods

Red excitesand

stimulates

Blue comfortsand

soothes

In somecultures

black suggestsmourning

In somecultures

white suggestspurity

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Self-Presentation Cues Physical Appearance

Endomorph

Mesomorph Ectomorph

Time (Chronemics)

Monochronic

Polychronic

Olfactory Communication

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Self-Presentation

What message do

you wish to sendwith your choiceof clothing andpersonal

grooming?Micro

softPhoto

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Time How do we

manage and reactto others

management oftime

duration

activity

punctuality

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Cultural and Gender

Variations Kinesics

Haptics Paralanguage

Proxemics and Territory

Olfactory Communication

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Nonverbal SignalsVary from culture to culture

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What does this symbol

mean to you? In the United States it is a

symbol for good job

In Germany the numberone

In Japan the number five

In Ghana an insult In Malaysia the thumb is

used to point rather than afinger

-Atlantic Committee for the Olympic Games

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Improving Nonverbal

Communication SkillsWhen sending messages

Be conscious of nonverbal behavior Be purposeful in use of nonverbals

Make sure nonverbals are not distracting

Match verbal and nonverbal communication

Adapt to the situation

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Improving Nonverbal

Communication SkillsWhen receiving messages

Dont automatically assume Consider gender, culture and individual

differences

Pay attention to all aspects of nonverbal

communication

Use perception checking