nonverbal communication chapter 5 person to person chapter 5 person to person

Nonverbal Communication

Chapter 5

Person to Person

Chapter 5

Person to Person

Can you really communicate without using

words?

Can you ever not

communicate?

What is nonverbal

communication?

Nonverbal communication

involves sending and receiving messages without the use of

words.

You can never not communicate!

What is intentional nonverbal

communication?

What is intentional nonverbal communication?


It is communication that you intend, or mean, to send.

You make deliberate choices to communicate with your receivers.


You make deliberate choices to communicate with your receivers.




You make deliberate choices to communicate with your receivers. Wearing a team jersey Wearing a concert T-shirt Giving someone “the cold shoulder”


You make deliberate choices to communicate with your receivers. Wearing a team jersey Wearing a concert T-shirt Giving someone “the cold shoulder”

What is accidental nonverbal

communication?

What is accidental nonverbal

communication?It is communication that you unintentionally send. You may even be unaware of your accidental nonverbal communication.

It is communication that you unintentionally send. You may even be unaware of your accidental nonverbal communication.

What is accidental nonverbal communication?

What is accidental nonverbal communication?

It is communication that you unintentionally send.

You may even be unaware of your accidental nonverbal communication. Clothing you just “grabbed” A yawn that “sneaks out” A sloppy appearance

It is communication that you unintentionally send.

You may even be unaware of your accidental nonverbal communication. Clothing you just “grabbed” A yawn that “sneaks out” A sloppy appearance

Ninety-three percent of the

communication of feelings comes from

nonverbal messages.

What types of nonverbal

communication do we use?

Nonverbal communicationNonverbal communication

AppearanceAppearance


AppearanceThe way a person appears or the display of the human body and its apparel is sometimes referred to object language.

AppearanceThe way a person appears or the display of the human body and its apparel is sometimes referred to object language.


Appearance

The way a person appears or the display of the human body and its apparel is sometimes referred to object language.Object language may indicate occupation, culture, status or group membership.

Appearance

The way a person appears or the display of the human body and its apparel is sometimes referred to object language.Object language may indicate occupation, culture, status or group membership.


Object language may indicate occupation, culture, status or group membership.

ClothingHair stylesAccessories

Object language may indicate occupation, culture, status or group membership.

ClothingHair stylesAccessories


GesturesGestures


GesturesObvious, intentional physical movements

GesturesObvious, intentional physical movements


GesturesObvious, intentional physical

movementsUsed to express emotions, to describe something, to indicate where things are

GesturesObvious, intentional physical

movementsUsed to express emotions, to describe something, to indicate where things are


GesturesHandshakesThe palm of the had forward with the index and middle finger outstretched in a “V”

Drawing a finger across one’s throat

GesturesHandshakesThe palm of the had forward with the index and middle finger outstretched in a “V”

Drawing a finger across one’s throat


PosturePosture


PostureBody movement and positioning

PostureBody movement and positioning


Posture Body movement and positioning

May give helpful clues to how a person is really feeling

May contradict the verbal message

Posture Body movement and positioning

May give helpful clues to how a person is really feeling

May contradict the verbal message


Posture

Leaning against a storefront

Standing with hands on hips

Slumping in a seat with head in hands

Posture

Leaning against a storefront

Standing with hands on hips

Slumping in a seat with head in hands


Eye contact and facial expression

Eye contact and facial expression


Eye contactWhen the eyes of two people meet

Eye contactWhen the eyes of two people meet


Eye contact When the eyes of two people meet

The way people use eye contact may be different in different cultures.

Most people use terms related to the eyes in talking about communication (beady eyes, cold stares, shifty eyes)

Eye contact When the eyes of two people meet

The way people use eye contact may be different in different cultures.

Most people use terms related to the eyes in talking about communication (beady eyes, cold stares, shifty eyes)


Facial expressionsFacial expressions


Facial expressions These movements may be planned,

or they may occur without thought. Facial expressions are the nonverbal

cues that people are able to control the best.

Certain facial expressions can be recognized in almost all cultures.

Facial expressions These movements may be planned,

or they may occur without thought. Facial expressions are the nonverbal

cues that people are able to control the best.

Certain facial expressions can be recognized in almost all cultures.


Vocal cuesVocal cues


Vocal cuesChanges in voice can reveal a

great deal about a person.

Vocal cuesChanges in voice can reveal a

great deal about a person.


Vocal cues Changes in voice can reveal a great

deal about a person.Pitch - the highness or lowness of a

voice

Vocal cues Changes in voice can reveal a great

deal about a person.Pitch - the highness or lowness of a

voice


Vocal cues Changes in voice can reveal a

great deal about a person.Rate - how fast or slowly a person talks.


great deal about a person.Rate - how fast or slowly a person talks.



great deal about a person.Volume - the loudness or softness of a voice.


great deal about a person.Volume - the loudness or softness of a voice.



great deal about a person.Quality - the sound of voice

Nasal, raspy or whiny tones that may communicate an unfair image


great deal about a person.Quality - the sound of voice

Nasal, raspy or whiny tones that may communicate an unfair image


SilenceSilence


SilenceWhen does silence make you uncomfortable?




What are some of the things silence can say?


What are some of the things silence can say?


SilenceA psychologist defined

“psychologically good friends” as people who can remain together in silence for up to 20 minutes and not feel compelled to talk.

SilenceA psychologist defined

“psychologically good friends” as people who can remain together in silence for up to 20 minutes and not feel compelled to talk.


Spatial relationsRefers to the way space between people affects their communication.

Spatial relationsRefers to the way space between people affects their communication.


Spatial relations Refers to the way space between

people affects their communication.Americans typically carry around a two-foot bubble of privacy.


people affects their communication.Americans typically carry around a two-foot bubble of privacy.



people affects their communication.Americans typically carry around a

two-foot bubble of privacy.The comfortable distance between

people may vary across cultures.


people affects their communication.Americans typically carry around a

two-foot bubble of privacy.The comfortable distance between

people may vary across cultures.


TimeTime


TimeThe use of time will vary with culture.

TimeThe use of time will vary with culture.


Time The use of time will vary with culture.

In the U.S., there is an emphasis on watching the clock and doing things on time.

In many other cultures, people do not feel the same pressure to be on time; what is important will be accomplished eventually.

Time The use of time will vary with culture.

In the U.S., there is an emphasis on watching the clock and doing things on time.

In many other cultures, people do not feel the same pressure to be on time; what is important will be accomplished eventually.

What are nonverbal strategies?



A nonverbal strategy involves sending a message without words.

A nonverbal strategy involves sending a message without words.



The method you use is chosen to have a specific effect on another person.

The method you use is chosen to have a specific effect on another person.



They may involve tactics similar to verbal strategies and are also related to your need for social contact and your desire to support self-concepts.

They may involve tactics similar to verbal strategies and are also related to your need for social contact and your desire to support self-concepts.

Nonverbal strategies are similar to verbal

strategies.

Nonverbal StrategiesNonverbal Strategies

To excludeTo exclude

Nonverbal strategiesNonverbal strategies

To excludeTo include

To excludeTo include


To excludeTo includeTo put down

To excludeTo includeTo put down


To excludeTo includeTo put downTo build up

To excludeTo includeTo put downTo build up


To excludeTo includeTo put downTo build upTo reveal

To excludeTo includeTo put downTo build upTo reveal


To exclude To include To put down To build up To reveal To conceal

To exclude To include To put down To build up To reveal To conceal

What are two functions of nonverbal

messages?

Functions of nonverbal messages


May repeat or support verbal messages





May contradict verbal messages







May replace verbal messages



May replace verbal messages





May replace verbal messages Can regulate verbal messages



May replace verbal messages Can regulate verbal messages




May contradict verbal messages May replace verbal messages Can regulate verbal messages May change the flow of verbal

messages


May contradict verbal messages May replace verbal messages Can regulate verbal messages May change the flow of verbal

messages

nonverbal communication chapter 5 person to person chapter 5 person to person

Documents

person slide

communication of feelings

nonverbal messages

sloppy appearance slide

cold shoulder slide

person chapter

group membership

human body