channel account manager, processflows donald …...fragmented and fast moving how to navigate the uc...
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Fragmented and fast movingHow to navigate the UC landscape in 2019
Ben Weerasekera
Channel Account Manager, ProcessFlows
Donald Saynor
VP of Global UC Channel Sales, Xmedius
Michael Levy - CEO, Numonix
Who we are?
Value Added Distributor for business
communications applications
Agnostic and Best of Breed
• Deliver communications solutions to
Enterprise
• Channel centric
• Established for over 31 Years
• Part of Konica Minolta
• Trusted
• Unique position for 360 view of the
communications world
What are we seeing in the Market?
Migration from Traditional Working PBX Vendors, Contact Centre, Office locations and
infrastructure
Public Sector Pioneering work – Continued YOY Cost reduction targets
Challenges
Security and RegulationWe have to navigate the most
regulated country in the world
Microsoft The big disruptor, changing the
landscape
Slow to ChangeDecisions are slow and often
include many DM’s
Trusted Enablers
Futureproof UC Leveraging your existing investment
whilst transforming your strategy.
Secure and CompliantSolutions that will enable security
and compliance best practice
Trusted Microsoft PartnersSolutions which help customers
move from legacy IT infrastructure
Digital Transformation in the Microsoft ecosystem and what I need to know from an Interaction Recording perspective
The Digital Transformation Journey
- Skype for
Business On-
Premise /
Hybrid
- Skype for
Business Online
- Teams - Direct
Routing
- Teams Online
pending GA of
API’s
Skype for Business ServerRecord any call scenario on any device
Skype for Business Server7 Recording integration methods
Edge ModelEdge
Model Plus PCAPplus Port Mirror
NumonixMedia Relay
Intelligent
Scenario Routing
Centralized
Client-sideRecorder
Microsoft Office 365Record any call scenario from a Skype for Business Desktop Client
Benefits
Microsoft TeamsPSTN calling via Direct Routing
Ribbon SBC
Other Integrations
IX CLOUD (COMING SOON!) Ensuring compliant intelligence across all of your interaction channels
IX CLOUD
Removes the
Constraints of
Physical
Hardware
Instant
And hyper
Scale
Security& Compliance
Bring YourOwn Storage
Data SovereigntyAPI DrivenPlatform
Roadmap
To Include
Speech Analytics
And Machine
Learning DrivenInsights
RECITE for Skype for Business
DON SAYNOR, VP OF UC CHANNEL SALES, XMEDIUS
SOLUTIONS FOR A FRAGMENTED UC&C ENVIRONMENT
NAVIGATE THROUGH THE NEW MICROSOFT OPTIONS
MICROSOFT ANNOUNCEMENTS
Exchange OnlineUM DeadlineDecember 2019
Announced Q3 2017
Exchange Server2019 (Premise)
Will no longer offer UM
Announced Q3 2018
Skype for Business2019 (Premise)
(last release)
Announced Q3 2018
Premise
Cloud
MICROSOFT’S PUSH TO THE CLOUD
Exchange Server 2019(no UM)
Cloud Automated Attendant
Skype for BusinessServer 2019
Cloud VoicemailOffice 365/Teams with Cloud Phone System
FINAL RELEASE
Are you all in with
Microsoft or not?
WHO DOES THIS IMPACT?
IF YOU USE: SOLUTION:
Exchange Online UM and want to keep using youron-premises PBX (Avaya, Cisco, NEC, Mitel, etc.)
You will need to find a new UM solution
Exchange Server for UM connected to an on-premises PBX and plan to upgrade to Exchange Server 2019 in the future
You will need to find a new UM solution
Skype for Business Server and want to continue to use UM on-premises
You will need to find a new UM solution
THE XMEDIUS ALTERNATIVE
CloudO365 Hosted Exchange or Hybrid Skype
Premise Exchange Server 2019 PBX
• 2X Gold Partner – Competency in Communications and Messaging
• Microsoft Platform Ready Designation
• Skype for Business Trusted App API TAP Program
• tekVizion Verified
ALIGNMENT WITH MICROSOFT
Gold Partner Value Propositions
• Centralized voicemail/unified messaging
• Unified call processing across mixed and evolving PBX environment
• Offers 400+ telephony integrations; up to 10 integrations per XM Connect system
Enables Migrations Over Time
Voicemail/Unified Messaging
AutomatedAttendant/Virtual
Operator
InformalCall Center
Delivers Mission CriticalUC Applications
Mobility
MEET REGULATORY &
SECURITY REQUIREMENTS
WHEN COLLABORATING
XM SendSecure is a highly secure file exchange program. It is specifically designed to make the safe encrypted exchange and ephemeral storage
(SafeBox) of sensitive documents as easy as sending an e-mail.
WITH XMEDIUS SENDSECURE
Cloud Based | On-Premises
WHO SHOULD USE?
KEY FEATURES
PRODUCT ANNOUNCEMENT
LAUNCHING IN EMEA
STANDALONE
ResponseGroups
FUNCTIONALITY
CO
ST
ContactCenters
InformalCall Center
FILLS THE GAP BETWEEN THE SIMPLE AND THE COMPLEX
Features• Automatic Call
Distribution (ACD)
• Uniform Call Distribution (UCD)
• Agent desktop control with informative screen pops
• Supervisor interface
• Call recording
• Reports
Benefits• Agents control workflow
– pull calls, reserve calls, redirect calls and decide when available
• Economically priced, no CTI connection required on telephone system
• Informal call center for next generation workers
• Up to 50 teams
• Maximum of 250 agents
INFORMAL CALL CENTER
WWW.XMEDIUS.COM
Thank you for coming!
Stand C111
&
Stand B115