centric 2014 company introduction & technology consulting service offerings

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© 2007 Centric Consulting, LLC. All rights reserved

Technical Service Line & Resource IntroductionV 3.0

January 2014

Table of Contents

4/18/2014www.centricconsulting.com 1

• Centric Overview

• Why Centric’s Technology Service Line Is Different

• Technical Service Line Value Proposition & Industry Positioning

• Great Results Starts With Great People – We Invest In Our People

• rippleware: Centric’s Software Product Development Division

• What We’re Good At

• Technology Service Model – The Scope of Centric’s Capabilities

• Technology Service Offerings: Specialized Capabilities

• Technology Partners

• Select Major Technology Projects

• Service Offering Overview Appendix

Who We Are

•You’ve found your most reliable partner.

•We’re a business consulting and technology solutions company that’s been around for 14 years and we’re

building a company that will be here for 100 more.

$80 million2013 revenue

1999 year founded

500 employees

9 • Cleveland

• Columbus

• Indianapolis

• Miami

• St. Louis

• Tampa

locations

2 national practices

1 bold vision that spans 100 years

Our culture is built on our passion for our work and driven by our values. • We work to understand your needs and

act as a true partner.

• We selectively hire people who have a trackrecord of delivering exceptional results.

• We value hard work and temper that work with humility, respect and collaboration.

• We are committed to making a positive difference in the communities we serve.

• We are unconventional, loyal, smart and fun.We strive to manage a work-life balance that makes us better professionals and better people.

To learn more about our core values, visit

www.centricconsulting.com/about-us/core-values.

• Boston

• Chicago

• Cincinnati

• Dayton

• Louisville

Gurgaon, India

4/18/2014 2www.centricconsulting.com

http://www.centricconsulting.com/about-us/core-values





Why We’re Here

•Centric was founded because we wanted to be different in the way

we approached relationships with our clients, people, families and community.

• Our highest priority is building lifelong

relationships with clients based on trust,

respect and collaboration.

• We invest in our talented team and

support their well being by keeping them

challenged and inspired.

• Our localized company structure allows

us to play very active roles in the lives

of our families.

• We devote time, both personally and

professionally, to making a positive

difference through community service.

This relationship-centric focus keeps us passionate, committed and

motivated in all facets of our lives. That’s why our team is here to stay.


We bring an ideal blend of business and technology skills.

We take a collaborative approach to problem solving.

We offer local delivery with firm-wide support.

How We Work

•Centric is dedicated to providing you with an unmatched experience.

We are guided by our commitment to do what’s right for you.

• Our range of talent brings

in-depth knowledge of your

business and market.

• We treat every project as unique

and customize solutions to fit

your needs, industry and desired

results.

• We use our multi-faceted

knowledge to approach

challenges strategically.

• We have a 100 percent

―referenceable‖ client base.

• National service offerings harness

the size and scale of Centric while

bringing deep experience to local

markets.

• Our multi-site delivery skills are

coupled with onshore and offshore

development capabilities.

• We offer solutions based on your

needs including role-based

consulting, complete project

delivery or work-stream delivery

within large projects.

• Our employees are here to stay –

Centric has industry-leading

retention rates.

• We build consensus from the top

down and bottom up.

• We know when to talk and when to

listen.

• We flexibly integrate our team with

yours for seamless delivery.

• We are serious about budgets and

timelines and drive toward these

goals with appropriate sensitivity.


What We Do

•We are passionate about the intersection of business and technology.

It’s a blend of skills that result in a solid execution every time. And it

brings you a partner with a wide range of capabilities.

Energy

and

Utilities

Financial

Services

GovernmentHealthcare

InsuranceLogistics/S

upply

Chain

Manufacturing/

Products

Retail

Transform and Grow

Your Business

Enable and Sustain Change

Enhance Customer

Experiences

Improve Operational Performance

BUSINESS CONSULTING TECHNOLOGY SOLUTIONS INDUSTRY EMPHASIS

IT ExpertiseFull

Lifecycle

Capabilities

Tools and

Technologies



Regardless of our project type (advisory / strategic, project, strategic role based, teaming arrangement), Centric’s

technical service line resources bring the same capabilities to each of our engagements.

Why Centric’s Technology Service Line Is Different

Service Offerings

Breadth

of

Services

Knowledge Capital / Thought

Leadership

Delivery Excellence Framework

Agile

Delivery

Client

Value

Proposition

Project Type

Breadth of Services

Centric’s technology service line offers a wide array of technology capabilities with resources that can deliver an entire project or provide a single highly skilled resource for a targeted role.

Knowledge Capital / Thought Leadership

Centric invests in our people (career path opportunities, training budget, time to pursue passions via blogs, research, etc.). We take full advantage of our knowledge capital sharing information via our knowledge exchange.

Service Offering

Centric identifies and creates technology service offerings needed to deliver high business value via the latest technology innovations and methodologies.

Delivery Excellence Framework

Centric’s formalized project review process is designed to identify and address project risks. The ultimate goal is to ensure a quality solution is delivered on time and on budget.

AgileDelivery

Centric’s preferred delivery methodology is based on an Agile approach that results in faster, higher quality delivery of business-impacting functionality


Criteria Centric

Local IT

Staffing

Companies

Specialty

Niche

Companies

Tier 1 Firms Centric Differentiators

Breadth of Technology Services

Centric’s technology service line offers a wide array of technology capabilities such as IT

strategy, advanced platform (mobile/cloud) application development, and technical project

management. Centric’s resources can deliver an entire project, or provide a single highly skilled

resource for a targeted role.

Centric makes available all our firm’s project accelerators such as methodologies, tools, and

templates to each client engagement.

Staffing firms are typically focused on providing commodity type IT skills. Resources are not well

rounded.

Delivery Excellence Centric’s standard process for ensuring an objective review of project risk is regularly assessed

with an ultimate goal of ensuring a quality solution is delivered on time and on budget.

A formalized project review designed to identify and address project risks in the areas of: Scope,

Time & Schedule Management, Cost Management, Project Quality Management, Human

Resource Management, Communications Management, and Risk Management.

Service Offerings Centric identifies and creates technology service offerings needed to deliver high business value

via the latest technology innovations and methodologies.

Each of our service offerings include accelerators that result in better, more efficient

engagements. Examples include tools, methodologies, architectures and metrics that ensure

quality, predictability, speed, reliability, and reduced risk.

Rippleware - Product Development

www.rippleware.com

Centric’s Rippleware division serves as a technical incubator allowing our technical staff to

experience the latest technologies in a hands on fashion.

Rippleware product development activities span the complete SDLC lifecycle allowing us to

codify and sharpen our delivery skills which in turn improve our client engagements.

Our technical consultants are rotated through our Rippleware division for ongoing learning and

peer relationship building.

Knowledge Capital / Thought Leadership

We invest in our people by providing diverse career path opportunities, an annual training

budget, and time required to build an audience around their passions (blogs, conference

speaking, research, etc.).

Centric specifically organizes to make the most of the firm’s knowledge capital via the creation of

specific tools, methodologies, architectures, and metrics. These materials are shared via

Centricity, Centric’s SharePoint-based knowledge exchange.

Centric works to connect our technical staff to further knowledge sharing and exchange via it’s

annual Camp I/O technical training day, twice per year company meetings, and a host of web 2.0

virtual technologies.

Agile Delivery Centric’s preferred delivery methodology is based on an agile approach that results in faster,

higher quality delivery of business-impacting functionality.

Centric realizes that most organizations have significant investments in more traditional

development methodologies. Centric’s agile approach works to implement as many of the

benefits of agile within the confines of the existing client environment.

Strong Unpredictable Poor

Centric strives to provide a tier 1 consulting experience at much more attractive pricing.

Technical Service Line Value Proposition & Industry Positioning

Technical Service Line Vision: Clients will think of Centric first when looking to gain insight into the innovative use of the latest

technologies. We will consistently deliver value added and differentiated capabilities that improve our client’s business performance.

Great Results Starts With Great People – We Invest In Our People


Resource DevelopmentService Offerings - Delivery Excellence

• Annual Camp I/O Technology Conference

• I&R Projects – for training/skill and project

accelerator development

• Personal Development Plans

• Annual training budget

• Mentor / Coaching ProgramPersonalized

Development Plans

• Product concepts

• Full lifecycle development

• On Shore / Near Shore / Off Shore

• Agile based delivery

• Latest technologies including mobile, big

data, etc.

Security Manager

Integration Hub Product

Time & Expense

Entry MobileApp

Medical Outcomes Tracking Product

Application

Prototype

• Faster more efficient projects

• Expertise in the latest technologies and

methodologies

• Development of deep skills

• Delivery tools and accelerators

• Firm-wide coordinated skill building and

capability

• Vendor partnering

Defined Methodology

Practice Organization

Centricity – Centric’s Virtual City

• SharePoint knowledge exchange of 40,000+

documents used by Centric employees to share

information and experiences

• Dedicated sections for Business Consulting and

Technology Solution service lines

• More than just a file share… Centricity is a space

where employees can collaborate by sharing

information, insights and experiences

• Centricity helps us ensure that we can deliver

quality client solutions by being able to collaborate

across traditional brick and mortar barriers

Service

Line

Management

Delivery

ExcellenceInnovation &

Research

Product Development

Marketing&

Branding

Resource

Development

Service Offering Dev.

& Mngt.

Types of Key Centric Roles: Centric provides top-notch people in each and every role. Our resources have worked in the companies

large and small around the world, bringing excellence, expertise and results to every engagement. We operate with an attitude of

servant leadership. Our clients know we gladly handle any type of task, large or small with deference to their needs.

Great Results Starts With Great People – Centric Roles & Resources


Technical ResourcesProject Managers, iPMs & Business Analysts

• Multiple technology stacks, portals, skillsets

(detailed throughout slide deck)

• Range of experience levels

• Architects

• Designers

• Developers

• UI/UX Expertise

• Onshore (Cincinnati) & Offshore (India)

• Wide variety of industry vertical, service

offering and subject matter expertise

• Assessments

• Strategy Needs

• Cloud, Mobile, Big Data Advisory Svcs.

• Technology selection

• Infrastructure expertise

• Process modelling

Strategies

MobileApps

BPM/BPI

Software Selection

• Tier 1 consulting & industry backgrounds

• Trained in Agile & Waterfall Methodologies

• Onshore (Cincinnati) & Offshore (India)

• Project Controls

• Risk & Impact Assessments

• Structure project initiation & planning

• Attention to detail

• Detailed requirements gathering

• Rigorous execution for solid delivery

• Clean project closure

Defined Methodology

Escalation Matrix

Testing & Testing Resources• Manual testing & testing resources

onshore & offshore

• Automated testing & testing tools

• Test driven development for Agile

organizations

• Test case design & test case creation

• Issue management & ITIL services

• Status dashboards

• Approval process

• Traceability matrixes

• Performance testing

• Monitoring Solutions

Advisors & Subject Matter Experts

Use Case Document

Product Strategy

A complete and useful product strategy answers the tough questions:

1) who is our competition,

2) how will we make money,

3) how will I take my product to market.

Centric can work with your team to answer all of your product strategy questions with the end result being a product strategy that launches your endeavor with a clear plan and strong foundation.

Design

Centric has invested heavily in defining and refining a holistic approach to software design. Our approach encompasses all of the components needed to build products and applications that excite and engage end users:

- use case based requirements gathering,

- technical architecture,

- technical specifications,

- creative user experience/interface teams,

- highly involved product owner groups -

Build

Being able to write good code is critical but to build a product much more is required. Application Lifecycle Management expertise is required:

- technical project management,

- source control and build management,

- software QA and automated test.

Centric has the skilled staff necessary to make the correct decisions right out of the gate to ensure that your solution is scalable and can support the long-term needs of the business.

Support

Centric can support your organization in a number of ways post product launch:

Solution Center Based End Customer Support: Centric’s Cincinnati based solution center has all the systems and processes in place to take support calls from your end customers.

Tier 2 Technical Support: Our technical experts are available to resolve issues not addressed via typical front line / tier 1 customer support.

Dedicated Resources: Centric can staff various roles while your organization matures. Examples include project managers, business analysts, developers, and architects.

rippleware - Centric’s Software Product Development Division

Centric’s rippleware division specializes in creating powerful business applications. Our capabilities include operating model definition, product design & build, and operational support.

104/18/2014www.centricconsulting.com

Learn more at www.rippleware.com


•Our technology services cover the full lifecycle including IT strategy, application development and application outsourcing.

IT Expertise

• Big Data

• Business Intelligence

• Cloud Services

• Custom Development

• E-Commerce

• Mobility Solutions

• Enterprise Systems

• Portals & Collaboration

Full Lifecycle Capabilities

• IT Strategy

• Application Design & Build

• Application Lifecycle

Management

• Agile Approach

• Outsourcing

Tools and Technologies

• Mobile / Web

• Java

• Emerging Platforms / Cloud

• Analytics

• Microsoft

• QA & Test

• Oracle

• Mainframe

Technology Service Model - Scope Of Centric’s Offerings

TECHNOLOGIES

Mainframe

Mobile / Web

Java QA & Test

Microsoft Oracle

Analytics

Emerging Platforms / Cloud

IT Strategy Application Design & Build Outsourcing

FULL LIFECYCLE CAPABILITIES



IT EXPERTISE - WHAT WE DO

IT Expertise

Full

Lifecycle

Capabilities

Tools and

Technologies

Business Intelligence

• Agile BI Delivery

• Analytics

• Data Mining

• Data Warehousing

• Reporting

Cloud Services

• SaaS Cloud Application ROI Analysis

• Cloud Architecture Prototyping

• Application Re-Platforming

• Cloud Security Assessment

• AWS, Cloudera, Azure, SalesForce, Technologies

Mobility Solutions

• Strategy & Roadmap Definition

• Workflow & Process Transformation

• App Build (Android, iOS, Windows Phone, HTML5, Cross-Platform)

• Web Services & Cloud Integration

• Mobile App Support

Big Data

• CIO Mentoring / Advisory

• Solution Architecture / Software Selection

• Data Scientist Services

• Cloudera & Amazon Web Services Proof of concepts and implementations

E-Commerce

• Strategy, Solution Architecture

• Requirements Planning / Selection

• Solution Architecture

• System of Record Integration

• Payment Processing

Custom Development

• Advanced / Emerging Platforms

• Architectural Principles (design patterns, frameworks, etc.)

• Web Development / Web Services

• Custom Application Development

• Product Development

Portals & Collaboration

• Portal Strategy & Roadmap

• Web Content Management

• Enterprise Portal Integration

• User Centered Design

• Package Selection & Implementation

• Social Enterprise Collaboration

Oracle ERP

• Packaged Applications

• Middleware

• Engineered Systems

• Implementations & Upgrades

• Managed Services

IT EXPERTISE



Big Data Oracle ERP

E-Commerce Mobility Solutions

Custom Development

Cloud Services

TECHNOLOGIES

Mainframe

Mobile / Web

Java QA & Test

Microsoft Oracle

Analytics


IT ExpertiseFull

Lifecycle

Capabilities

Tools and

Technologies


Agile Approach

• Agile Assessment

• Training / Coaching / Mentoring

• Agile Iteration Management

• Agile Project Mngt. Tool Selection

• Transitioning To Agile

Outsourcing

• Business Case Development

• Onshore / Offshore App Dev

• Application Mngt. / Maint.

• Disaster Recover Planning

• Help / Service Desk (ITIL / ITMS)

• Software Quality Assurance & Performance Monitoring

IT Strategy

• Enterprise Architecture

• IT Cost & Reduction Assessment

• IT Due Diligence, M&A Integration

• Program Mngt. Office Design & Build

• Software Evaluation & Selection

Application Lifecycle Mngt.

• Technical Project Management

• System Integration

• Application Design / Build / Test

• Software QA, Test Driven Development, Test Automation

• Waterfall, Incremental Methods

• Source Control & Config. Mngt.

IT STRATEGY OUTSOURCINGAPPLICATION DESIGN & BUILD



HOW WE DO IT

IT EXPERTISE



Big Data Oracle ERP

E-Commerce Mobility Solutions

Custom Development

Cloud Services

IT Strategy Application Design & Build Outsourcing




TECHNOLOGIES – TOOLS WE USE

IT ExpertiseFull

Lifecycle

Capabilities

Tools and

Technologies

Analytics

Microsoft BI Tools, Business Objects, MS SQL Server, Oracle,

MySQL, Netezza, Teradata, SSAS, Cognos, SAS, SSRS, SAP,

Informatica, Ab Initio. Pentaho, SharePoint, Microstrategy, IBI Web Focus, ILOG, Roambi, Information

Builders

Java

J2EE, WebSphere, WebLogic, JBoss, JavaScript, EJB, JMS, JSF, JA

X-RPC, JAX-WSJTA, JavaMail, JSP, Servlets, JDBC, JCA, JPA, Ant, Tomcat, JUnit, JRC, AJAX, Swing, MQ, Apache, Struts, Log4j, Spring/MVC/Play/Struts/JSF/Wicket, Hibernate/TopLink/

Spring

Mainframe

DB2, CICS, COBOL, Assembler, JCL, VSAM, TSO/ISPF, File-Aid,

QMF, SPUFI, SmartTest, Intertest, Xpediter, IBM Debug,TOAD,

AbendAid, Panvalet, Changeman

Microsoft

.Net Languages, HTML5, C#, VB, ASP.Net, MVC, Rich Internet

Applications, Sharepoint, Biztalk, Active Directory, BI Toolset, SQL Server, AJAX, Team Foundation

Server, Azure

Oracle

E-Bus. Suite, WAM, Data WHS, Bus. Analytics, SOA Suite,

EXADATA, Data Int., Identity Mngt., Bus. Proc. Mngt., WebLogic, App

Mngt., DBMngt., Middleware Mngt., Hardware & Virtualization Mngt.,

Lifecycle Mngt., VM, Solaris, Lunix

QA & Test

HP QuickTest & WinRunner, Compuware QARun, Segue,

SilkTest, Watir (Cucumber & Ruby), Capybara, Selenium, QA Wizard

Pro, eggPlant, TestComplete, PesterCat, Frank, SOASTA, HP

LoadRunner, QALoad, Astra LoadTest, Segue, SilkPerformer


Amazon Web Services, Cloudera/Hadoop, Google App

Engine, Cloud Foundry, Force.com, Azure, Objective-C, Sinatra,

CouchDB, MongoDB, Cloudant, Redis, Heroku, Go, AMQP

Mobile / Web

Android, iOS, Windows Phone 8SharePoint, WebSphere, SiteCore,

Liferay, Jahia, Drupal, Node.js, Knockout, HTML5, Durandal,

Breeze.is, Ruby, Ruby on Rails, PHP, Python, Spring/MVC

Technology Partners


We value our partnerships with recognized industry leaders.

http://sharepoint.microsoft.com/en-us/

Select Major Technology Projects


Motorists Agents Only portal

used to develop new business

quotes for commercial and

personal lines insurance along

with retrieving existing policies

and documents. Built using the

various Java technologies, the

portable is scalable and is

duplicated with different skins for

the other Motorists Groups

mutual company affiliations.

Customer web portal

for parts purchase,

Return Material

Authorization, and

field support built

using Microsoft

SharePoint &

Commerce Server,

BizTalk, Windows

Communication

Framework

To maintain their position as a market leader in

Agent Automation and to further improve upon

service level capabilities, Grange initiated a

project to fully automate the process flows

associated for their Commercial Lines business.

This full automation for quote, new

business, renewals and amendments involved

migrating from a mainframe platform to an

existing client/server policy rating

service, migrating to an existing common user

interface, eliminating mainframe ―green screen‖

data entry, and migrating forms generation from

mainframe to a server-based service.

Motorists Insurance Group Analytics delivers self-

service analysis directly to business users. Developed

with Microsoft BI – Integration Services and Analysis

Services cubes – the solution allows users to perform

sophisticated slicing of metrics such as reserves,

premium, retention and claims loss. Interactive

dashboards, developed using MS Excel and Reporting

Services, combine elegant visual design with easily

customized drilling. Quality of this enterprise

integrated BI solution has ensured high adoption and is

driving a culture of analytics-based decision making

REACH Air FirstCall was developed

to allow hospitals to have better

visibility of inbound and outbound

emergency flights giving medical

personnel more control over

resource scheduling and response

readiness. In addition, FirstCall

makes requesting an emergency

transport as easy as pressing a

button on an iPad screen thus

saving time on the initial

conversation that ultimately leads to

a helicopter in the air.

Built for a large medical

Orthopedics practice, The

Medical Outcomes FlexDB

allows for the collection and

analysis of patient care quality

data. The application allows

non-technical resources to

define collected data

elements, data collection

forms, and report formats.

The application is built using

Microsoft .Net, Security

Access Groups, and Reporting

Services.

http://www.moog.com/

Service Offering Overview Appendix


• Application Lifecycle Management

• Custom Development

• Agile Approach

• Business Intelligence

• Cloud Services

• E-Commerce

• Mobility Solutions

• Portals and Collaboration

• Outsourcing

• Information Technology Strategy


Service Offering: Application Lifecycle Management

Technical Project Management

Our technical project managers get it build the

way your users like it, according to your schedule,

and within your budget.

Requirements Management

Great software starts with great requirements.

Deep interaction with project sponsors is needed

to understand what provides value to the

business.

Design

Centric takes great pains to design software using

the appropriate design patterns to best solve the

technical problems at hand. We have experience

and best practices that help us ―build it right‖.

Source Control

Managing code properly will help your

requirements, development and quality assurance

teams collaborate seamlessly enhancing

productivity.

Configuration and Release Management

The goal - provide as much automation as

practical so that moving features into production

and to your end users is as easy and efficient as

possible.

Quality Assurance

To ensure that your projects deliver an optimal

end product quality practices need to be built into

the entire development lifecycle; it is not efficient

and sometimes not possible to ―test it in‖ prior to

deployment.

Continuous Integration

Centric can help organizations move upwards on

the ALM maturity scale via an investment in CI.

CI controls what happens to code after it is

committed to source control. Typical functions

include compilation, automated execution of tests,

and promotion of the code through Dev, QA, UAT,

and production environments.

• ALM Assessment

• ALM Strategy

• Requirements traceability

• Continuous Integration Methodology

• Source control branching and merging approaches

• Regression Test Automation framework

Capabilities

Accelerators

Productivity requires order.

You hire the mechanic whose

tools are in order; their shop is

clean, organized, and tidy.

Software is no different. The

complexity of the task

mandates a good work

environment.

ALM is the marriage of

business management to

software engineering made

possible by tools that facilitate

and integrate your process.

ALM ensures that your team

will be able to support your

critical business apps over the

long haul. And at Centric we

know that the appropriate

maturity level of ALM will vary from organization to

organization. The goal is to

invest in the right amount of

ALM that makes the outcome

predictable without sacrificing

productivity.

.

Solutions

Write a failing test

for new functionality.

Write just enough

code

to pass the test

Optimize, clean-up

Without adding new

functionality

Test Driven Development

Governance & Support Model

Build Process Monitor

Governance

User / Business Community

Client IT Organization

Client Help Desk / Ticketing

Centric - Level 1 Help Desk

Incidents Solutions

Centric - Level 2/3 App Support

Application Management

Discretionary Application

Development

• Enhancements• Software

• Help Desk 2&3• Incident Mgmt• Problem Mgmt

Centric Technical Environment Mgmt

Incidents Solutions

Enhancements

Solutions Incidents

Infr

astr

uct

ure

Ser

vice

D

eliv

ery

Man

agem

ent

Desktop / LAN Management

Server Operations and Network Management

Security Management

3rd Party Vendor Management

Centric Application Management Scope

Physical Build Environment


Service Offering: Custom Development

New and Emerging Platforms

Some of our best architects are currently

building applications using the latest

technologies allowing an entirely new class

of business models to come to life. This

involves understanding the technical

landscape, learning to apply new

technologies, and using that knowledge to

help with ideation. Some of the

technologies we’re excited about include

Heroku, Force.com, Amazon Web

Services, and Azure. We could list

more, but we’d rather discuss with you

what’s appropriate for your disruptive

business proposition.

Architecture and Design

Optimal architecture and design never

stands still; technology roars forward

requiring constant learning. Our

investments in continual learning are

codified in our tried and true Design

Patterns, Frameworks and applied Patterns

and Practices. The benefits are realized in

applications that are built to be efficiently

operated for the long haul.

Application Development Management

Skills

We can deliver a complete team, or

augment the one you have in place

providing:

• Technical Project Management,

• Technical Architecture Leadership,

• Mentoring, Coaching, and Training, and

• Software Development Life Cycle

definition or refinement.

Application Lifecycle Management

Of course building software is more than

just designing and writing code. We have

established sound practices around the

entire Application Lifecycle to ensure a long

running, maintainable application that can

meet customer needs for years to come.

• Established Technical Project Management templates and techniques

• Documented Agile Approach

• Requirements management

• ALM deployment strategies and templates

• Design Patterns / Code Libraries

• Centric Centricity Knowledge Exchange

• Thought Leadership

Capabilities Accelerators

Centric’s software build

experience is broad and deep:

• Mobile / location aware /

cloud • All things Web

• Java and .Net based

solutions

• Old school and new school

mainframe solutions

Our pragmatic approach and

broad experience allows us to

make the right technology

decisions for your organization.

We stay current on the latest

technology advancements

including platforms, products,

and tools.

We’re comfortable extending,

maintaining and further

integrating the systems you rely

on to run your business.

To ensure project success we’ve

invested in various

methodologies, frameworks and

design patterns codifying what

we know works best.

Our teams know how to work

together to ensure ―the right

things are built‖ and that ―it is

built right.‖

.

SolutionsMethodology Architecture Strategy

Project Status ReportingSwim Lane Diagram

Use Case Document

Scrum

Crystal

DSDM AUP

XPFDD

Lean

Advisory Services:

• Custom Agile Training

• Agile Coaching

• Agile Transformation

Implementation:

• Agile Assessment

• Iteration Management

• Project Delivery

Managed Services:

• Staff Supplementation

• Agile Check-up

Service Offering: Agile Approach


Our project experience tells us

a ―one size fits all‖ approach to

Agile does not work.

Centric’s approach to Agile is

to methodically define the

appropriate Agile approach for

the specific project and project

team needs. Our approach is

as follows:

• Assess: Define agile

process, technologies

needed to support process,

change management

approach, and how agile

teams will interact with non-

agile parts of the company

• Assemble: Build materials

needed to communicate

approach to team,

leveraging the many tools,

templates, and practices

developed over many agile

delivery projects.

• Execute: Initiate and

deliver project activities

Tools & Accelerators:Capabilities:

Solutions:

MetricsMultiple Big Visible

Charts, including

dashboards, to

inspect and

communicate

project health and

mitigate risk.Agile Coaching

Coaching is an essential

element for agile teams,

especially new ones, and

those struggling to

sustain/improve. Centric can

provide experienced

coaches to assist with all

facets of an agile

engagement.

Project Delivery

Comprehensive

project capabilities

with trained and

experienced agile

practitioners.

Agile Assessment

Centric’s Agile

Assessment will

identify and target

areas within existing

teams that are not

performing

optimally.

Agile Training

Centric can develop

custom training that is

specific to the client

and engagement, not

generic training that

doesn’t take into

account your unique

needs, (or waste time

on non-specific

material)

• Adaptable Agile Approach

• Custom Training (Client/engagement-specific)

• Agile Assessment Tools

• Reporting and Metrics

• Reference templates/deliverables

• Extensive library of Agile "How To" guides and delivery aids

Other

Service Offering: Business Intelligence


The mission of Centric’s

Business Intelligence Service

Offering is to deliver high

quality, trusted, timely and

actionable analytics to business

consumers through a sustainable

BI environment.

Centric recognizes that BI must

be approached differently than

traditional IT solutions,

demanding specialized business

requirements, delivery skillsets,

testing, and architecture. To

achieve this, we employ the

Centric BI Framework, a

distillation of proven BI best

practices across industries,

technology platforms, tools and

business functions.

Our goal is not only to deliver

world-class BI, but to help enable

your organization to continue on

without us. This means that we

emphasize knowledge transfer,

documentation, training and

governance as part of each

engagement.

Allow us to share how BI can

transform your business and how

Centric will help you achieve it.

Together, we can make Business

Intelligence a thriving and productive contributor to your

business organization.

Implementation Services• Vendor BI Solution Implementation

• Custom BI Solution Implementation

• Information Management Foundation

• Master Data Management Solution

Implementation

• Data Mining & Visualization Services

• Microsoft BI Stack Implementation

Advisory Services• BI Solution Architecture Design

• BI Technology Selection

• BI Program Assessment

• BI Program Strategy & Roadmap

• BI Business Process Integration

Managed Services• BI Program Support

• BI Solution Support

Methodology• Established Centric BI Frameworks and Architecture

• Agile/Lean Project Methodology

• Strategic (Senior Mngt.) Interview Methodology

• User Interview Methodology

• Data Stewardship Program

• BI Strategy and Roadmap Templates

• Software Selection Methodology

• Organization Change Management Methodology

• Data Profiling for BI Methodology

Templates• User Story / Scenario Templates

• Stakeholder Status/Communication Templates

• Data Quality Tracking Template

• Common Information Model Template

• ETL Source-to-Target Mapping Templates

• Solution Architecture Templates

Guidance and Best Practice• Reporting System Architecture

• Data Architecture

• ETL Architecture

• Data Governance Working Group & Committee

• BI Steering Committee

Software Accelerators• ETL Code Library

• ETL / Data Architecture Integration Components

• Time-Series Data Components

• QA/Testing Data Components

• Industry Information Models

Capabilities Tools & Accelerators

Solutions

Assessment and Tool Selection

Assessment of

current architecture

for risks relating to

performance,

quality, robustness,

extensibility and

more. Determine

the best tool to

meet long-term BI

needs specific to

your organization.

BI Roadmap and Governance

Develop a tactical

and iterative BI

roadmap that aligns

with business and

IT strategic goals.

Implement effective

governance that

engages business

stakeholders in a

leadership role.

Reporting, Analytics and Mobile BI

Deployment of

reporting, analytics, dat

a mining, dashboards

and KPIs. Includes

establishment of a

reporting architecture.

Deploy mobile

analytics in a way that

maximizes productivity.

Data Warehousing and Marts

Full development of

data management,

and analytic

structures. Includes

data transformation

(ETL), data

integration, data

quality and analytic

performance.

Business Analysis and Requirements

Development of an

information model to

describe the business as

well as Master Data

Management design and

implementation.

Leverage this business

definition to gather

actionable requirements

specific to BI.

Industry Specialization• Insurance

• Financial Services

• Healthcare – Payor, Provider

• Education

Cl oud Ser vi cesHost i ng Ser vi cesSel f - Managed

Individual

Servers(Local)

Individual

Servers(On Premise)

Virtualized

Servers(On Premise)

Virtualized

Servers(Remote Host)

Elastic

Servers (v)(Remote Host)

Elastic

Servers (v+h)(Remote Host)

Application

Containers(Remote Host)

Attached

Data(Local)

Attached

Data(Remote DC)

Attached

Data(Remote Host)

Detached

Data (Array/SAN)

Detached

Data (Remote Network)

Segmented

Workflow (Queue/Scaled)

Requires application re-architecting.

Elastic

Servers (v+h)(On Premise)

Application

Containers(On Premise)

Elastic

Servers (v)(On Premise)

Da

ta &

Wo

rkfl

ow

Lif

ecy

cle

Pro

ce

ss

ing

Lif

ecy

cle

Replicated

Data

(Contextual)

Replicated

Data(RDB/NoSQL)

Queue-based

Workflow(Remote Host)

Embedded

Workflow(Local)

Hybrid

Workflow(Embed/Queue)

API/Web Service ProliferationNo APIs Full Coverage

Dynamically

Structured

Data

Service Offering: Cloud Services

• Cloud Viability Assessments

• Cloud-Aware Application Architectures

• Existing System, Mobility, & Big Data Cloud Augmentation

• HIPAA and PCI Compliance

Capabilities

Accelerators

Cloud Computing is one of the

most talked and written about

topics in IT. The hype both

positive and negative causes most

companies to ask the same

questions:

Is the cloud safe?

How does it fit with existing IT assets?

What is the value to my business?

We answer those questions.

The cloud is not an ―all or nothing‖ endeavor. Some

components of your enterprise applications or data do

not belong there, while other components will thrive

there and make you more competitive.

Cloud Maturity Life-Cycle in an Enterprise(Where do you fit?)

Hands On Platform Experience

To truly take advantage of your

cloud architecture, your

applications need to be aware of

how to expand and contract based

on performance requirements,

how to fail gracefully during

network outages, and how to

accommodate multiple vendors in

your application designs .

While integrating your company

with the cloud can be a project in

and of itself, many times your

best use of the cloud is to serve

as the underpinning of a flexible

Mobility or Big Data initiative.

In these ways, the cloud serves

as a facilitator for the primary

initiative and becomes part of

your technology foundation.

Solutions

Mobility & Big Data Enablers

Cloud-Aware Application

Development


Thought Leadership

Developing cloud applications

effectively requires a new way of

approaching the design and

architecting the solution.

We speak, coach, and consult on

the best practices for cloud

development so that you are truly

receiving the value offered by

leveraging a cloud platform.

Getting up-to-speed quickly is one of the hallmarks of

Cloud Computing. Resources are provisioned quickly

and, if designed correctly, architectures are snapped

together like building blocks. Two of the ways Centric

can get you to market more quickly are:

A Platform, Not a Location

The technology to give your

systems the elasticity and fault

tolerance that are hallmarks of the

cloud can be outsourced or built on

the foundation of your current

virtualized environment.

Distributed

Franchise/Agency

Architecture

Having your remote facilities

autonomous enough to

operate even in disconnected

situations is key to

maintaining high service

levels.

API-as-a-Service

Depending on your legacy

architecture and your spot in

the lifecycle depicted below,

it may be necessary to

construct an infrastructure

outside of your existing

services in order to iterate at

market speed.

Service Offering: E-Commerce


Todays' E-commerce technology

projects are complex given the need

for integration across all digitally

enabled customer touch points as

well as virtually all enterprise

applications. The stakes are higher

given E-commerce revenues are

growing at double digit rates year

over year in North

America. Consumers expect an

"Amazon Prime" kind of

experience. As direct sales

channels continue to blur with E-

commerce powered channels the

B2B buyer is expecting a similar

experience.

An ideal E-commerce partner can

provide a deep menu of skills from

strategic, to program management, to

implementation, to integration, to long

term support. Centric is able to

augment its E-commerce expertise

with the necessary skills from many

of our other practices such as IT

Strategy, business process

management, custom development,

data and analytics, mobile, and

system integration thereby providing

the optimal project team.

Once your E-commerce site is live

Centric can provide ongoing support

via onsite or solution center based

staff for maintenance, platform

upgrades, ongoing integration, or tier

2 technical support.

Tools & Accelerators

• Software selection

• Agile Delivery Methodology

• Platform Partnerships

Capabilities:

Solutions:

• Tier 1 / Tier 2 support

• Platform upgrades

• Business Continuity

Approach

• Release Management &

Testing

• Content Management

CUSTOMER EXPERIENCESTRATEGY

Managed Technology

Services

• Creative Design

• Information Architecture

• Heuristics Evaluations

• Usability Testing

• Native Mobile / Mobile UI

Optimization

• Conversion Optimization

• Channel Strategy

• Business Process Design

• E-commerce Platform

Selection

• Web Analytics & BI

• Integrated Customer

Experience (Mobile, Social,

etc.)

• SEO and Paid Search

• Program & Project Management

• Requirement Definition• Platform Upgrades and

Migrations• Search Optimization• Payment Systems• Integration (ERP, Finance,

Inventory, CRM, Call Center, Order Mgmt, Content Mgmt, POS, Analytics)

• Marketplace Integration (Amazon, EBay, etc.)

• Performance Planning & Test

Implementation

& Integration

Information Architecture

User Experience

Site Build Site ConfigurationSystems Integration

(Formerly Microsoft Commerce Server)

Methodology• Mobility Strategy and Roadmap Planning• User / Customer Experience Design• Apps vs Web Architecture Selection• Rapid Prototyping• Agile Approach / Iterative Release

Project Accelerators• Industry-specific Frameworks• Platform-specific Development Kits• Cross-Platform Development Kits• Device API / Software Code Libraries• Web Services Development Kits• Testing / Security Frameworks

Tools & Templates• Industry / Peer Company Benchmarks• User / Stakeholder Interview• Project Work Plan Templates• Reference Architectures• App Store Provisioning Guides• Mobile Device Management Best

Practices• Development Tool Evaluations

Advisory Services• Mobile Strategy & Business Case Formulation• Enterprise Mobility Roadmaps• Jumpstart & Accelerate Mobile Initiatives• Ideation & Process Transformation

Implementation Services• Prototyping & Proof of Concepts• User Interface & Screen Flow Design• Web Services & Backend Integration• Native & Cross-Platform Apps Development• Mobile Web Development

Managed Services• Apps Updates & New Feature Enhancements• Usage Analytics & Push Notifications• Private Apps Store, Cloud & Third Party Hosting

Centric Mobility Solutions

enables companies of all sizes to

get started in mobile computing, improve user experiences with

technology, and extend back-end

systems to today’s most relevant

mobile platforms.

Mobile is the future of computing,

yet mobile is so much more than

just creating the interface and

code that runs on the device. Our

passion is helping clients

evaluate and realize business

benefits from the convergence of

innovation, strategy and process

made possible by mobile

technology. We understand the

challenges posed by proliferation

of mobile devices as well as our

clients vested interest to protect

corporate assets and sensitive

information.

Mobility Solutions is one of

Centric’s fastest growing service

offerings. As a trusted partner to

hundreds of client organizations,

we are familiar with your

business agenda, understand

your technology landscape and

consistently deliver innovation with results.

Apple

Android

Blackberry

Windows

Capabilities Tools & Accelerators

Does your company belong in the phone business?Now is a good time to assess your company’s mobilitypain points and begin working through those toughquestions around resource needs, development toolsand operating models.

Who owns your company’s mobile strategy?A mobile app is not a strategy – think broadly about whoyour audience is and how the right mix of apps and webservices can satisfy customers in their moment of need

Copyright © 2012 Centric Consulting, LLC

Centric Mobility Solutions

Your CEO just asked for an iPad… now what?People have been trying to take what worked onthe Web and shove it at mobile. But the rules aredifferent, so we have to change how we thinkabout, treat and present content in this newmedium


Service Offering: Portals and Collaboration

Web-based customer and

business facing applications are a

necessary component of all

corporate IT portfolios. Agents,

customers, and business partners

interact with your company via

portal and collaboration

technologies. Whatever

functionality your business

demands, Centric can help

design and build the right Portal

and Collaborative platform to

meet these needs.

Centric’s experience suggests

that the following items are critical

to successful portal building: 1)

focus on the end user’s needs

ensuring easy access to needed

functionality, 2) incremental

delivery of functionality with user

acceptance and approval of

functionality, and 3) selecting the

right portal platform and having

the deep technical skills needed

to properly build out the solution.

. Getting these three items right

goes a long way to ensuring your

portal will be highly used and

appreciated. We measure portal

project success based on user

adoption.

Capabilities Tools & AcceleratorsMethodology

• Agile project management

• Rapid prototyping

• Lab Ware integration

• Continuous integration

Tools and Products

• Social Collaboration Analytics (QIKView)

• Performance Health Monitoring

• Performance optimization

Enterprise Solutions Don’t Need To Start

From Scratch

We help organizations build business solutions

using out of the box features in many leading

Portal and Collaboration products.

Multi-Country Portal Roll Out

Centric’s experience in internationalization &

localization (language, currency, data formats,

multi-byte format, etc.) can help you build or

deploy portals across borders.

SharePoint The Right Way

Clients often ask us to improve their existing

SharePoint deployments. SharePoint is a good

product – but for specific uses. We can help fine

tune or completely revise your deployment to

drive greater user adoption.

Solutions

Advisory Services

• Portal, Content Mngt. Sys., and Collaboration Strategic

Visioning & Software Selection.

• Roadmap development and implementation

• Portal Governance Design and Deployment

• Document and Enterprise Content Management

Integration Design and Planning

• Portal Business Process Management

• Social Business Design and Planning

Implementation Services

• Enhancements and New Portal Design, Construction and

Deployment

• Portal or Web Content Mngt. Sys. Platform Upgrades

• Portal ―Globalization‖

• Social Business Implementation

Performance, Health & Innovation Management Services

• Portal Health Assessment

• Portal Performance Assessment

• Portal Maintenance (Patches, Testing, Advisory)

• Remote Management and Development Support

Social Business

Businesses want a better way than email to

collaborate and share data. Social Business

software packages such as Jive offer a

potential solution. Centric can plan your roll

out and perform critical change management

activities needed to ensure adoption.

Portal Build & Deployment Methodology

Centric has codified a standard portal build approach that

serves as the starting point for your project plan, build

effort, and project roll out.

Strategic Direction and Tactical Execution

Centric can determine the strategic value and ROI of

portals or collaborative platform and then use this data to

sequence the optimal implementation.

Centric Outsourcing

Businesses are increasingly looking for

better ways to manage IT costs, more

effectively manage fluctuating resource

demands, and reduce the time-to-

market for IT projects. Centric

Outsourcing offers our clients long-term

support options for implementing,

managing, maintaining, and enhancing

custom or packaged applications.

Global Capability, Local Presence

High-Touch Client Engagement

Full SDLC & Agile Services

Flexible Support Staffing

ITIL Compliance

Deep Expertise

Software Quality Assurance

Testing Services

Monitoring & Performance Tuning

www.centricconsulting.com

QUALITY

SECURITY

SCALABILITY

COST-EFFECTIVE

BUSINESS ACUMEN

TECHNICAL

EXPERTISE

Service Offering: Outsourcing

4/18/2014 26

Capabilities

Application Development

Implementation ―Jumpstart‖ Capability

• Tools and other project launch accelerators

• Proven methodologies

• Cloud-ready Proof of Concept (POC) Capability

―Scalable and Available‖

• Onshore and Offshore delivery options

• Follow-the-Sun Development

• Custom or Packaged software solutions

Application Management

Design-Build-Run‖ model or Legacy support

• Industry and Technology Expertise

• Continuous Process Improvement

• ITIL service model and tools

• Team-based approach to supporting applications

• Custom or Packaged Solutions

• Software Quality Assurance

Performance Management

• Application performance monitoring

• Database performance monitoring

• Performance benchmarking and reporting

Application Maintenance

• Application patching and upgrades

• Licensing optimization

• Performance analytics Tools & Accelerators

Templates

• IT Assessment and Governance Models

• Vendor / Product Selection Models

• Business Process Models

• Work plans and Dashboard Templates

“Cloud-Ready” Environments

• 48 hour stand up, and easy to scale

• Multiple development platforms

• Code / Environment management strategies

Solutions

Accelerating Time to Market

Centric’s Global Delivery Model presents clients with

opportunities to manage the software development

lifecycle around the clock if needed. This can help

compress project timelines, and accelerate time to

market for time sensitive solutions.

Securing Knowledge Continuity

Centric’s delivery models incorporate a level of staffing

and cross-training that ensures knowledge continuity

when supporting mission critical client applications.

Optimizing IT Spend

Centric realizes how important it is for companies to

spend IT dollars wisely, and we proactively work with

our client partners to optimize the application

management models to provide maximum value.

Quality Driven Development

Our continuous improvement philosophy, based on

proven systems engineering principals, ensures that our

solutions are of the highest quality. We leverage widely

accepted SDLC methods and an ITIL framework to

provide superior design-build-run solutions.


Service Offering: Information Technology Strategy

Centric’s IT Strategy

practitioners understand the

many options and risks

associated with any IT

investment. We can help CIO’s

understand, prioritize, and strategically combine

investments to get the most out

of each dollar spent.

IT Strategy services from

Centric Consulting can help you

understand, plan, design and

deliver IT strategy and

architecture that enables your

team to best deliver on business

needs. Our services can help

understand and align your

organization to business

demands, reduce spend,

mitigate risk, simplify

environments, and manage

change in your organization.

High-quality assessments can

show where the best

opportunities for investment are,

and well-designed strategies

provide the organizational

environment, incentives, and

resources for those

opportunities to succeed.

Tools & Accelerators:Capabilities:

Solutions:

IT Strategy

• IT Strategy Assessment and Development

• IT Cost Assessment

• CIO Mentoring / Interim CIO Services

• Software Selection Services

IT Transformation

• Change Readiness Assessment

• Organization Design

• Business Continuity and Disaster Avoidance Design

IT Governance

• Governance Process Assessment

• Portfolio Management Development

• Enterprise Architecture Services

• Vendor Risk and Management Services

• IT Assessment Methodology & Templates

• M&A Technical Diligence

• Enterprise architecture implementation

frameworks

• Customizable governance model templates

• M&A IT integration process flows and

strategies

• ROI calculation tools

• IT Cost Estimation Frameworks and Models

• Organizational Models and Design

Templates

• Vendor Management Frameworks

Enterprise Architecture &

GovernanceSoftware Selection

IT Org Assessment

Organizational Design

IT Cost Optimization IT Strategy Design

Service Offering: Enterprise Architecture

www.centricconsulting.com 28

Enterprise Architecture improves

alignment between business strategy

and the delivery of technology

solutions. But implementing EA can

seem like a daunting task due to the

complexity of existing EA frameworks.

Centric has developed our own EA

framework ( CEAF: Centric’s

Enterprise Architecture Framework)

that combines and extends elements

of the Zachman and TOGAF

frameworks. CEAF is better because

it makes EA implementation and

ongoing governance process simpler,

more practical, and easier to

understand and operate. CEAF

benefits include:

• A repeatable means to improve the

coordination and alignment of IT

and business investments,

• Lower overall TCO across diverse

IT Portfolios, including both project

and application portfolios

• Faster delivery of mission critical

IT initiatives

• Over time your end state

architecture becomes a reality and

therefore your overall IT fabric

becomes faster and easier to

modify and update, simpler to

maintain, and provides more

competitive differentiation to your

business.

CEAF Methodology includes

assessment tools, work templates,

policies, and governance process

flows for:

• Business Architecture

• Application Architecture

• Data Architecture

• Technology Architecture

• Roadmap Planning

• Governance

Leadership Education

Executive mentoring designed to identify

functional areas where EA principles may be

beneficial, define roll-out and ongoing

operational approaches, and provide insights

into best practices.

Architecture Services

This service defines your future state

environment by considering the four layers of

an EA solution: Business Processes,

Applications, Data, and Technology

Architecture. To produce this future state

vision typical activities include data modeling,

policy and procedure documentation, data flow

creation, and infrastructure standards.

Roadmap Planning

The creation of a detailed roll out plan for

implementation and ongoing governance of

the

EA process.

Governance Services

The creation and communication of

governance standards and procedures with

associated cross-divisional enforcement

policies.

SolutionsBusiness Architecture

Data Architecture

Application ArchitectureFuture State Architecture

Tools & Accelerators

EA Management

Trained CEAF practitioners able to

manage and direct your EA

implementation as well as the

ongoing operation of the EA process.

Capabilities


Service Offering: Microsoft

Centric utilizes tested guidance and automated tools to help plan,

securely deploy, and manage new Microsoft technologies—easier,

faster, and at less cost.

• Microsoft Assessment and Planning (MAP) Toolkit

• Microsoft Deployment Toolkit (MDT)

• Security Compliance Manager (SCM)

• Infrastructure Planning and Design (IPD)

• Microsoft Operations Framework (MOF)

• Governance, Risk, & Compliance (GRC)

Capabilities Accelerators

Centric recognizes that many of our

clients rely on Microsoft platforms for

business operations. We can help derive

maximum value and ROI from from

invested IT dollars by knowing where to

focus and how to utilize Microsoft’s rich

management toolset.

For example, how can a data center

operate at capacity and meet business

goals while keeping costs down? It’s

easier than you might think. With

Microsoft infrastructure solutions, you can

:

• Deploy integrated management

technologies -

Microsoft solutions integrate easily with

your existing infrastructure.

• Make everything simpler to manage

– use technologies such as

virtualization, remote administration,

and automated processes (patching,

deployment, utilization control).

• Minimize training and support needs

- because your IT teams already know

the interfaces and processes they’re

built on.

.

Are you ready for the next wave?Centric Can:

• Deploy Windows Server 2012

• Assess Windows 7 or Windows 8 readiness

• Demonstrate how Windows Server and System Center can manage your

environment via VMware migration and Linux server virtualization

• Determine desktop virtualization needs for both Virtual Desktop

Infrastructure (VDI) and session-based virtualization using Remote Desktop

Services

• Microsoft Azure Cloud Platform ROI analysis

• Evaluating licensing needs with usage tracking for Lync 2010, active users

and devices, SQL Server 2012, and Windows Server 2012

Advisory Offerings:

• Core Infrastructure Optimization

Assessment -

• Business Productivity Infrastructure

Optimization

• Application Platform Optimization

• Microsoft Licensing Assessment

Implementation Offerings:

• Microsoft Software Dev & Web App

Dev

• Microsoft Business Intelligence Design

and Development

• SharePoint Design/Development

• Desktop, Data Center, Messaging:

Design, Migration, & Deployment

• Office 365 customer transitions

Managed Services Offering:

• Microsoft Security/Licensing/Roadmap

Check-ups

• SharePoint Application Outsourcing

• Security Program Management

• Patch Maintenance / Management

centric 2014 company introduction & technology consulting service offerings

Technology

property of centric

scale of centric

technology service model

technology skills

community service

relationshipcentric

workstream delivery

centric senior manager