1. EN 16114 Management Consultancy Services: Background & Characteristics Status & Future Dr. Ilse Ennsfellner Chairperson CEN/TC 381 Project Committee

2. Main questions Relevant standards to the management consulting profession, in particular EN 16114 Rationale for management consultancy standards Value proposition and future development of the standard 3. Areas of Consulting Excellence Professional - MC as a profession Organizational - Management of the Consulting firm Client - Client Relation and Interaction Personal - Consultant skills, competencies 4. Consulting Excellence Standards Professional - Code of Conduct, Code of Ethics Organizational - ISO 9001 Client - EN 16114 Management Consultancy Services Personal - Certified Management Consultant 5. Institutions ICMCI The International Council of Management Consulting Institutes CEN European Committee for Standardization ISO The International Standards Organization 6. Rationale for EN 16114 to demonstrate that the management consultancy profession is proactively complying with the European Services Directive (2006/123/EC) by setting its own standard - to share European best practices in management consultancy to provide private and public authorities with an efficient system at regional and EU level allowing to identify providers of high-quality services European normative document Standard model that might be acceptable internationally 7. Titel and Structure EN 16114 Management Consultancy Services Foreword 0. Introduction 1. Scope 2. Normative references 3. Terms and definitions 4. General (Regulatory framework, Communication, Ethics, CSR, Quality) 5. Offering 6. Execution 7. Closure 8. Offering Purpose: to reach an agreement between the MCSP and the client on the services to be provided Outcome: legally binding agreement between MCSP and the client, specifying services, deliverables, rights and obligations of the parties Contents: Proposal (context, services & deliverables, approach and workplan, roles & responsiblities, terms and conditions) 9. Execution Purpose: to deliver what was agreed in the offering phase Outcome: services and deliverables recommendations and approach for the future ongoing evaluation and improvement Contents: Refining and implementing the agreed work plan Monitoring of progress and change control, reporting, risk mgt. Approvals and acceptance 10. Closure Purpose: to achieve an orderly end to the assignment Outcome: release of all parties from their obligations shared understanding of continuing obligations financial settlement Contents: Final evaluation and improvement (metrics) 11. Target Group The target group are MCSP (Management consultancy services providers) The clients and other stakeholders are involved as a reference group (mirror group) 12. Who Can Use the Standard? All Management Consultancy Services Providers, clients, procurers, institutions are invited to apply EN 11614 Management Consultancy Services (particularly for selection and tenders) No certification needed For price and delivery: please contact your national standardisation institute. 13. Practical Use We offer management consultancy services being guided by the European Standard EN 16114. Our management consultancy services are guided by the Europe-wide developed recommendations of EN 16114. Avoid: fulfill the requirements 14. Roles Project Committee Representatives of national standards bodies Development of the standard Coordination with national mirror groups Secretariat: UNI (Italian Standardization Institute) Proposer to CEN ICMCI and FEACO Provider of expertise on MC Best Practice 15. Marketing Efforts to encourage the profession and its institutions to use the standard (i.e. the standard should be listed and considered in major European and national programs) to establish relationships to relevant stakeholders (Institutions, Buyers, MCSPs) to support a professional image of management consulting in Europe in the interest of the European market/economy www.en16114.eu 16. Benefits This standard will... for the MCSPs improve visibility of the use and benefits of management consultancy services - transparency, quality, innovation and trust. for Institutions and Buyers assist the European market/economy to increase capacity and capability through proper procurement and use of management consultancy services. increase value added and reduce the risk of management consulting services for organisations using MCSP - reliable, effective, quality and innovative management consultancy services with more predictable outcomes 17. www.en16114.eu 18. Role Local advocate of the standard Profile Good knowledge of background and characteristics of the standard Leading member of a local professional association of MCSPs (preferably of ICMCI or FEACO) High motivation to successfully roll-out the standard Tasks Spreads the idea and benefits of the standard within the local target audiences including local media. Promotes local roll-out of the standard at local events in interviews, Ambassador Concept 19. www.en16114.eu 20. Outlook Marketing ISO Standard 21. ISO PC 280 Task Groups Guiding principles - Jeremy Webster Missing issues to be considered - Thomas de Bellaigue Other standards and works - Claudio Barella Professions - Claudia Melchert Strohmaier Stakeholder approach - Louis Louizou 22. ISO PC 280 Member Status P-Participating members influence ISO standards development and strategy by participating and voting in ISO technical and policy meetings. - Voting right O-Observer members observe the development of ISO standards and strategy by attending ISO technical and policy meetings as observers. - No voting right Liaisons no voting right