CCAC and Service Providers: Mutual Growth

and ProsperityA Presentation by Prof Jorge

Saguinsin, AGSB, Acacia Hotel, February 29, 2012

Partnership, an important business model

component

Business Model Canvass

Concepcion Carrier Airconditioning Co

and The service providers

“MUTUAL GROWTH THROUGH MUTUAL PROSPERITY”

Business Partners

Partnerships

CCAC and its service providers in symbiosis in

an ecosystem

Each one transforming and growing one another

CAAC – delivery and supply of products

Service providers - customer bond

Role of the partners

Innovation, and continuous feedback to

improve business

Entrepreneurs have the power to transform and

innovate

FROM THE SERVICE PROVIDERS: Faster and quality service; Sales leads Suggestions on how service can be

better; New product ideas and innovation

Changing Roles to Transform and grow the business

Carl Sewell - Customer for Life and its ten commandments:l. Treat customers as if they were your

friends; 2. Underpromise, overdeliver;3. There are no holidays, Sundays or

after office hours4. Systems not smiles;5. When the customer asks, the answer is yes

Benchmarking the car industry

What is the business concept ? - comfort

What could be done? Instant response; A loaner?

How do we benchmark?

Training support; Website and leads; Materials handling, tools to make

service easier; Product and service updates Earth friendly cleaning chemicals

and AC gases Apps, IT network; (Sun business

tickets) Acctg and hr cloud computing

From CCAC

Some questions:1. What changes have we made in

our business practices since then?2. Are we globally competitive;3. Are we growing, innovating,

strategizing

Entrepreneurship is about mindsets; changing mindsets.

Just to survive? To give jobs to others (be man for

others) To help in nation building? Or a higher purpose?

Time to reexamine our passions: what do we love to do?

The hearts of CCAC and its service providers must

beat as 1

The partnership is an important opportunity especially for the

service providers

Provides 90% of new jobs in PHL and elsewhere in the world;

Responsible for new products and services;

Have been largely responsible for the transformation of societies and societies

Have insulated PHL from external economic shocks

Important Role of Entrepreneurs

Will the entrepreneurs help CCAC transform the

business?

QUESTION:

HINDI PUWEDE ANG HINDI PUWEDE!!

Thank youprofjorgeentrep-jorge.blogspot.com

End