cc08. visual aids (support staff take charge)
TRANSCRIPT
Support Staff Take Charge
Working With Mr. “Right?”
You can get this paid by Friday, no problem,
right?
Paid by Friday...
Why didn’t I see this 6
months ago?!!!
Support Staff Take Charge: Working With Mr. “Right?”
Objectives
• Improve Workflow
• Educate Project Managers
• Improve Business Relationships
Support Staff Take Charge: Working With Mr. “Right?”
Methods
• Begin at the Beginning
• Manage Upwards
• Leverage What Works
Support Staff Take Charge: Working With Mr. “Right?”
Begin at the Beginning
• ENGAGE SUPPORT STAFFat project commencement.
Support Staff Take Charge: Working With Mr. “Right?”
Manage Upward
• EDUCATE MANGERS about processes & realistic turnaround times
Support Staff Take Charge: Working With Mr. “Right?”
FIRST FIRST Own Your Own Your Processes...Processes...
Support Staff Take Charge: Working With Mr. “Right?”
...THEN simplify the ...THEN simplify the explanation.explanation.
Support Staff Take Charge: Working With Mr. “Right?”
Manage Upwards
• EDUCATE MANGERS about processes & timelines
• HIGHLIGHT BENEFITS to managers
EDUCATED MANAGERS ARE YOUR BEST ALLIES
...so your check should
arrive in about 2 weeks.
Good to know! I had heard Mattel could be a slow
pay...
Support Staff Take Charge: Working With Mr. “Right?”
Leverage What Works
• IDENTIFY AND EMULATE PROCESSES created by successful peers.
By the way, that ABC
invoice will pay next
Thursday...
What would we do without
her?Right! Good
reminder...
Support Staff Take Charge
YOU CAN DO IT - GO FORTH AND TAKE CHARGE!