castelli hotel established in 1992 zakynthos greece · 2020-04-16 · management system 2018 as per...

Kalimera

Castelli Hotel

Established in 1992

Zakynthos Greece

https://www.facebook.com/archelonzakynthos/vide

os/433690043483188/

www.castellihotel.com [email protected] Agios Sostis, Laganas, Zakynthos, Greece

https://www.facebook.com/archelonzakynthos/videos/433690043483188/

http://www.castellihotel.com/

mailto:[email protected]

Castelli Hotel - Zakynthos

Presentation overview

1. Hotel Profile

2. Sustainability as a core ingredient

3. Sustainability practices


Castelli Hotel

Est.1992

Zakynthos

Greece



Current status

Castelli Hotel key data:-Established in 1992.

-Renovation years 2004-2006, 2011, 2015-18

-Operating as a 4* AI unit with 55 guestrooms

-Significant number of returning guests

-Family run

-No complaints

-Offering a unique experience to our guests, at a

home-from-home atmosphere




Castelli_Hotel_key_data

A green hotel with international recognitions

Hospitality: focused on “guests”,

not “customers”

Respecting the environment and the local community

Environmental Education

Sustainability as a core ingredient




Hotel’s Important Recognitions - 1

Castelli Hotel Renovation:

SilverCustomers’ Choice AwardBy Apollo2013

Environmental

Management

System 2018 as

per EN ISO

14001:2015 No

302112070-E

www.castellihotel.com [email protected] Αγ. Σώστης, Λαγανάς, Ζάκυνθος, Ελλάδα

Castelli Hotel received the international Sustainability Award by TUI Group, TUI UK & Ireland and TUI Nordic within the

prestigious ceremony of the annual TUI Northern Region Awards and the World Travel Market 2018 in London.

Castelli was the proud Overall Winner of this unique annual recognition for 2018, awardwd by the largest tour operator, making

this honour an immense milestone for Zakynthos Island and the Greek Hospitality Sector!

The competition was huge, among the hundreds of hotels that accommodate tourists from TUI UK, TUI Ireland or TUI

Scandinavia, within the areas of South Europe, North Africa, Spain, the Balkans, Turkey: the one and only Sustainability

Award was received by the Castelli Hotel!

This is a very important achievement, recognizing our consistent and continuous commitment to quality tourism, the

sustainable growth and our island’s future!




www.castellihotel.com [email protected] Αγ. Σώστης, Λαγανάς, Ζάκυνθος, Ελλάδα

Our A La carte restaurant Eucalyptos received an important recognition , as it was

awarded “Best European Hotel - Restaurant 2018” within the works of the 16th

CEUCO (European Congress of Gastronomy and Wine Unions ) annual conference, on

October 20th 2018, in Athens.

This award honours the island of Zakynthos and our destination’s.

The award itself was received by the creators of our concept restaurant, Maria Lougari

and Antonis Nikoloudakis, in a prestigious ceremony that took place at Zappion Megaro.

The conference was organized

by the Athens Chef’s Union Acropolis,

honouring the city of Athens.

The Minister of Tourism, Mrs Helena Kountoura, “opened”

the ceremony of the 16th European Congress of

Gastronomy and Wine Unions, CEUCO, and received 2

awards for her personal attributes into promoting the

Greelk Tourism and gastronomy in Europe.





2015-2018 RENOVATION PROJECT

Castelli Hotel went under an important

renovation affecting

✓ the services provided,

✓ the pool area,

✓ the pool snack bar,

✓ the breakfast area,

✓ the lobby and a major redesign of

the guestrooms.

✓ FnB

Natural materials were used

whenever possible.

Donations were accomplished.



Sustainability_why?Influence on destination


Colours the guests’

experience

Acceptance_ demand

Environmental Education opportunity

On Holiday: Wasting resources

Saving on resources



ENVIRONMENTAL POLICY

Castelli's Environmental Policy consists of the following principles and intentions.

Principles • We are committed to minimizing the impact of our operations on the environment, with the help of a pollution prevention program.

• We are committed to complying with all relevant environmental laws and regulations and all other requirements to which the hotel subscribes.

• We are committed to protecting the environment by continually improving our environmental performance. All our operations take into account the results that our activities have in the environment.

Intentions• Understand the environmental elements associated with our activities.

• Minimize the amount of waste we manage with a view to reuse or recycle as much as is economically feasible and to ensure that the remaining quantity is properly managed.

• Minimize energy and water use by controlling and increasing usage efficiency and purchasing environmentally friendly products while maintaining the highest standards of comfort, quality and service to the guests.

• Ensure that all employees are aware of their responsibilities for policy compliance.

• Establish and revise environmental goals and targets and implement an action plan to reduce waste, conserve energy and resources, and assess the environmental assessment of raw materials and products. The hotel unit will have the necessary resources to achieve these goals, using the best available practices, which do not entail excessive costs.

• Communicate our environmental policy to our employees, customers and suppliers.

• Integrate environmental management into our day-to-day business practices.

• Encourage the involvement of local stakeholders in environmental management.

• This policy is reviewed so that it is relevant and appropriate to the company's activities.

(Update 1/5/2018 Responsible: Antonis Nikoloudakis - Maria Lougari)

Sustainability_how?Thoroughly


With honesty

Bridging the boutique

feel with our

sustainable practices

Environmental Education



Sustainability practices_Implementation_A


❑ Saving on resources

√ Energy

• Energy saving bulbs/led & rooms’ electricity saving system

• Natural lightening

• Solar panels ( petrol oil consumption reduced to 1/8 )

√ Water

• Water saving equipment in lavatories

• Linen policy

• Staff training

• Automatic and evening watering

√ Materials

• Reusing, donating, bulk, NOT single packs

❑ Room folder tips



“Castelli is Green!” Part of the room folder

We strongly care about the environment and our practices verify our commitment to a constant and sustainable growth. May we share with you a part of our “green” policies:

Our hotel itself has been designed in an angle shape, to protect a fantastic eucalyptus tree that came to this field before we did!

We recycle paper, glass, aluminium & plastic packaging, batteries, electric & electronic devices, cooking oil………..

All our guestrooms have a sensor for blocking the a/c unit when balcony doors open, so no energy is being lost.

All our appliances are maintained regularly, so no energy is wasted.

At breakfast buffet, we serve our home made cake made with our own production’s organically grown ingredients. Also, we try to eliminate all individual units and use containers, dispensers and pourers to serve most of the goods, so as to save on packaging & energy.

What could you do for the environment

Dearest guests, there are very simple steps we can all make, on a daily basis, to make life greener, literally better, and at the same time protect the environment ( and in the long run, our pockets too!) Here are some ideas we may kindly suggest:During your holidaysWe recycle the most we can! You could do your part too, by recycling soda cans, glass bottles, packaging materials using the indicated bin on your balcony or at the front of the hotel; there is also a batteries’ recycling bin available at the reception area……..Please do not leave water running when brushing your teeth or shaving.Please support our linen & towels changing policy………

Please use your a/c unit reasonably by gradually lowering the temperature 2-3 degrees from outside temperature.Please report to the reception any leak you see, that our staff might not have noticed yet.

…………………..All energy saving bulbs light the areas gradually; please do not consider this a malfunction.When you are back homeWhy not start recycling? You can start with what is easiest for you and slowly gather more materials, until it becomes a habit!……………………………………………

Thank you for your time, and your contribution!………………………………………………………………

Part of the room folder

Sustainability practices_Implementation B

•Recycling

•Architecture

•Composting

•Pure products

(homebaked breakfast cake / marmalade)

•Local suppliers_local products_organically

grown produce

•Guests’ communication and involvement

•Communication of practices and

achievements on digital press, social media,

local, national & international press

•Environmental educationwww.castellihotel.com [email protected] Agios Sostis, Laganas, Zakynthos, Greece



How our green practices enhance guests’ experience

Environmental education: opportunity or

obligation?

Adding a unique colour to the guests’

experience




“Green” activities / guests’ involvement

Activities interesting for the

Greek and foreign visitors

Point out the diversity and

wealth of the Greek nature

Understand= respect, protect &

consume




Garden tours

Olive picking

Meeting the

Caretta Caretta

protected sea turtles and the

National Marine Park of Zakynthos

Contribute to recyclingwww.castellihotel.com [email protected] Agios Sostis, Laganas, Zakynthos, Greece






Hiking Trips

Biking Trips



Scuba Diving



Horse riding

Vineyard harvest

Farm tours

Castelli Hotel Agios Sostis Laganas Zakynthos Greece www.castellihotel.com [email protected] https://www.facebook.com/Castelli.Hotel

We own a farm of almost 15000 square meters located just aside the hotel, where we keep a small number of chickens, sheep,

turkeys, pigs and rabbits: all organic waste of vegetable origin is used to feed the domestic animals. The hens’ eggs and the small

production of organically grown vegetables and herbs are consumed in the hotel. We have built a composting unit, to produce

our own fertilizer using the hotel’s materials: all our farm is fertilised using only the compost. (Quantity produced in 2017: approx.

600kg). Our farm tour is one of the highlights of a Castelli holiday: we organise weekly garden field tours to

the hotel’s gardens and farm so the guests may literally get in touch with our nature: visit the botanical garden, pick fruit from the

trees, see what the vegetable’s plants actually look like, (as usually one sees the tomatoes at the grocery’s shelf), see the baby

chickens, find an egg freshly laid by the hen, and then taste it, freshly cooked! In 2018 we held 25 garden tours, enjoyed by

approximately 500 guests! The olive groves that surround the hotel are grown using organic methods 100%, and

the pure extra virgin olive oil produced is used for baking the breakfast homemade marble cake, seasoning, cooking.

In October, weather permitting, we organise olive harvest picking activities with our guests, enhancing the fun and the learning

experience. Zakynthos’ olive oil is exported and is of supreme quality: the guests learn how it’s produced, and taste it. In 2018

we held 3 olive harvest picking activities, joined with enthusiasm by 30 guests.

The «farm to table» food circle acts towards: reducing food waste, supporting local community, local sourcing, enhancing guest’ experience,

engaging with the guests, lowering our footprint.

As from 2017, our A La Carte restaurant “Eucalyptos” has dedicated its menu to old

local recipes, and its wine list to local wineries, supporting utmost the local produce: The

concept is unique for our island, offering a genuine farm to table dining experience. Half

of the pasta offered is produced by a local women’s cooperative, all dairy products are local specialties, vegetables

come from our farm or the local farmers’ market. We won the National Award of Quality and Taste for Eucalyptos Local

Creative Cuisine in 2018 making Zakynthos “heard” for its culinary experience. Castelli guests enjoy privileges using the

restaurant, while the pricelist is maintained low in order to favour locals. Various events are organised to promote the

local cuisine to tour operators, media and travellers: Degustation Nights, Food and Wine pairing menu, intense radio

media advertising campaign, promoting local cuisine to locals and visitors.

With the «farm to table» food circle, we radically reduce the waste, lower the footprint by producing our vegetables, compost, our olive oil, while we introduce

our guests to the island’s produce and rich nature, the quality of local goods, and therefore our visitors respect more the local community, consume local products,

support the local economy, while they have fun and enjoy a great food experience!



https://www.facebook.com/Castelli.Hotel

Castelli Hotel Agios Sostis Laganas Zakynthos Greece www.castellihotel.com [email protected] https://www.facebook.com/Castelli.Hotel

Zakynthos is the sunniest spot of the Mediterranean, and is chosen by the endangered Caretta Caretta loggerhead turtles as a nesting

bay. This species is a tourist attraction, also one of the reasons the National Marine Park was established, and certainly important to

protect! On the first chance given, we always inform our guests about Caretta- Caretta sea turtles, the Marine Park of Zakynthos, and

we invite the guests to visit the turtles without disturbing their environment.

Since 1994 we hold a very interesting weekly presentation at the hotel, educating our guests regarding the

Caretta Caretta and the Marine Park; giving a unique local feel, bonded with the nature’s richness! The presentation is

embraced by the hotel’s guests approximately 23 times every summer, with a total number of approximately

450 guests enjoying breathless the presentation.

This awareness presentation is realized with the NGO’s volunteers’ contribution. Facts and figures are presented,

relative regulations explained: where and why beach umbrellas cannot be put on the sand, why speedy motor

boats & motorized water sports are banned from Laganas bay. At the closing of the presentation, the guests have the

opportunity to “adopt” a sea turtle, make a donation and buy relative souvenirs with a true local charity cause.

We promoted the purchases of the NGO souvenirs, by dedicating the NGO a spot at the lobby gift corner.

Further to the annual brochure sponsorship, we periodically donate furniture and infrastructure to the NGO that that protects

the turtles. In 2018 we also sponsored the 1st turtle nest of Marathonisi island, one of the most protected and at the

same time visited by tourists, spots of Zakynthos. We also sponsored the hospitalization of an

injured turtle and its release to the sea, the following summer!! Our guests were overwhelmed

to watch the release event, making unique memories! Castelli guests also enjoyed the other

release and excavations that were organized by the NGO and we happily communicated

within the hotel and on social media.

The support of the NGO that protects the endangered Caretta

Caretta: this initiative protects the NGO, the National Marine Park

of Zakynthos, supports the local community, protects the

environment and the endangered species, while enhances the

guests’ “feel good” and colours their holiday uniquely!

Link to the hotel’s fb page with the relative video: https://www.facebook.com/Castelli.Hotel/?__tn__=kC-

R&eid=ARDF6bsJtGiNNJJNIZpouF1jzSbPSD52m04g3vd3hd3J3rGE1UGxbqzP2_ZnnIKO1Nd6v83qBexyR2nq&hc_ref=ARRItBlLQi3R

v6jrys7cunG6ey6zHBHe5-SAUtaSdPmyiLKzsOdv9u03ko_7UWuUO2I

Hotel facebook page https://www.facebook.com/Castelli.HotelFarm to table restaurant’s facebook page https://www.facebook.com/Eucalyptos.Restaurant.byCastelli/

Link to the restaurant’s video https://www.facebook.com/Eucalyptos.Restaurant.byCastelli/videos/300904134067741/




https://www.facebook.com/Castelli.Hotel/?__tn__=kC-R&eid=ARDF6bsJtGiNNJJNIZpouF1jzSbPSD52m04g3vd3hd3J3rGE1UGxbqzP2_ZnnIKO1Nd6v83qBexyR2nq&hc_ref=ARRItBlLQi3Rv6jrys7cunG6ey6zHBHe5-SAUtaSdPmyiLKzsOdv9u03ko_7UWuUO2I


https://www.facebook.com/Eucalyptos.Restaurant.byCastelli/

Sustainability Today

• Travelers are growing more

sustainability-educated

• Guests choose Castelli

because of our

Green profile too ☺


Castelli sponsoring a Caretta Caretta release



Sustainability features in Castelli

• Eco friendly & natural materials in renovation project

• Donation to the local nursing home, local hospital, schools, hotel’s staff &

locals

• Solar panels planted to provide Hot water– total coverage

• Introduced our concept Restaurant:

Quality#local#twist#organic#pampering#new#ingredients#from farm to table

• New led lights at the pool_ new garden_Introducing the new use of the

Castelli Gardens & bringing guests closer to the environment

• Always Promoting local attractions, local suppliers, local restaurants, local

emblematic goods





• Ecofriendly products considered /are more expensive

• Not enough demand by colleagues /the hospitality sector

• The higher the cost of the expenditure, the most

immediate the saving on resources.

• As time passes, depreciation periods of green

expenditure become shorter.

• Profit: economical, ethical, corporate, social

• There is no hesitation. Sustainability in tourism is a necessity.

Sustainability Costs_Profit




Human rights are fundamental principles and standards that aim to secure dignity, freedom and equality for all people involved in our business.

Human rights underpin everything we do, from the way staff are treated, their working conditions, to how guests are treated, in the supply chain and generally

in the way our business is run.

Our hotel gives equal employment opportunities to everyone and makes no discrimination as per the gender, race, colour, marital status, religious beliefs,

nationality, political beliefs or social origin. This means that the best person for the job is the person who earns that position based on qualifications,

experience and knowledge.

Castelli hotel offers accommodation to employees that their home base is not located in Zakynthos and offers its employees free meals during their shift and

uniforms. We respect the working hours, the staff’s break time and their days off.

All staff are paid fully on a monthly basis, receiving all legal wages and benefits. Being a seasonal business, Castelli offers all additional benefits to its staff.

All our staff are insured at the public welfare system, and additionally through the hotel they have access to free medical services at the local private medical

center.

Moreover our hotel treats fair all suppliers, guests and anyone involved in the operation of the hotel; we strive to make no discrimination towards them at all.

We treat all our guest in the same way and we do not accept any type of direct or indirect discrimination.

Our hotels’ policies, practices and procedures are the same for everyone and do not exclude any particular group of people.

The goods and services our hotel and our staff provide are open to everyone regardless of their race, ethnic group, sex, marital or domestic status, disability,

age (apart from drinking under 18 years old).

Customers are served on a “first come- first served” basis so that everyone is treated fairly.

Our hotel has zero tolerance regarding child abuse of any type; physical, sexual, emotional or child neglect. Our staff, from receptionists to housekeepers, are

trained to look for any unusual behavior and report it immediately to the authorities (Police number 100) or at the SOS line for children 1056.

Facts and figures/ Human factorOur team members are very important




Facts and figures/ Human factorOur team members are very important

Within 2018, 30 persons worked at the hotel: for a short or longer period.

We aim to have long lasting relationships with our staff members.

Out of these 30 persons (staff and family members),

53% male / 47% female

77% permanent residents of Zakynthos //23% non permanent residents

90% full time contract / 10% part time contract

25 persons were working throughout the summer season every day (staff and family

members)

1892 persons stayed at Castelli in 2018

→ Each member of the Castelli team corresponded to approximately 5,2 guests daily



Facts and figures/ CHEMICALS // CONSUMPTIONS

Chemicals//Consumptions

Average per

roomnight

Average per

bednight

kitchen/

hkeeping

total

detergents 2017 7764,62 1,01 0,51

2018 7920,62 1,04 0,54

total pool chemicals 2017 855,72 0,11 0,06

2018 1900 0,25 0,13

laundry 2017 11722 1,53 0,77

Facts and figures/ ENERGY

YEAR 2018 DETAILS MAY JUN JUL AUG SEP OCT TOTAL YEARLY

ROOMNIGHTS AS PER MANAGEMENT

ACCOUNTS

1104 1410 1497 1.545 1476 603 7.635

BEDNIGHTS 1965 2710 3037 3.110 2917 1030 14.769

CONSUMPTION

ELECTRICITY Kwh 14.920 20.320 24.320 27.560 21.680 9.080 117.880

WATER m3 624 688 680 682 600 3.274

FUEL KWH 2.231 1.164 0 0 485 3.880

LPG kWh 1.020 2.040 2.380 1.700 1.020 8160

TOTAL ENERGY

( ELECTR+FUEL+LPG) KWH 18.171 23.524 26.700 29.260 23.185 120840

2018

CONSUMPTION RATIO t

ELECTRICITY kwh/PRPD 13,51 14,41 16,25 17,84 14,69 15,06 15,44

WATER m3/PPPD 0,32 0,25 0,22 0,22 0,21 0,00 0,22

FUEL lt/PRPD 2,02 0,83 0,00 0,00 0,33 0,00 0,51

GAZ lt/PPPD 0,52 0,75 0,78 0,55 0,35 0,00 0,55

TOTAL ENERGY

CONSUPTION kwh/PRPD 16,46 16,68 17,84 18,94 15,71 15,83

YEAR 2017 DETAILS MAY JUN JUL AUG SEP OCT TOTAL YEARLY

ROOMNIGHTS AS PER

MANAGEMENT

ACCOUNTS

1045 1485 1611 1.622 1500 394 7.657

BEDNIGHTS 1848 3005 3163 3.355 3031 791 15.193

CONSUMPTION

ELECTRICITY Kwh 10.800 17.480 23.040 24.760 21.900 5.760 103.740

WATER m3 586 615 613 602 544 164 3.124

FUEL KWH 2.134 776 0 0 2.037 388 5.335

LPG kWh 2.380 2.040 2.380 680 2.380 0 9860

TOTAL ENERGY

(ELECTR+FUEL+LPG) KWH 15.314 20.296 25.420 25.440 26.317 6.148 118935

CONSUMPTION

RATIO 2017

ELECTRICITY kwh/PRPD 10,33 11,77 14,30 15,27 14,60 14,62 13,55

WATER m3/PPPD 0,32 0,20 0,19 0,18 0,18 0,21 0,21

FUEL lt/PRPD 2,04 0,52 0,00 0,00 1,36 0,98 0,70

GAZ lt/PPPD 1,29 0,68 0,75 0,20 0,79 0,00 0,65

TOTAL ENERGY

CONSUPTION kwh/PRPD 14,65 13,67 15,78 15,68 17,54 15,60 15,53

Thank you for your attention

Castelli Hotel

www.castellihotel.com [email protected] Agios Sostis 465, Laganas, Zakynthos, Greece

Contact Details:

Manager’s Name: Maria LougariEmail address: [email protected]. +30 26950 52367Mob. +30 6972 559740

https://www.facebook.com/Castelli.Hotel The Castelli family





castelli hotel established in 1992 zakynthos greece · 2020-04-16 · management system 2018 as per...

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