case study:the new customer decision (pininfarina-mitsubishi)
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This presentation explains the "INDUSTRIE PININFARINA: THE NEW CUSTOMER DECISION" HBR case studyTRANSCRIPT
PININFARNIA THE NEW CUSTOMER DECISION
Alfa Romeo (1930) 2uettottanta (2010)
Car of the year 2010,Geneva
AKSHIT SOBTIANKUR VERMAJASDEEP BEDIABHINAV PARMARBHUPESH SINGH
CONTENTS
Company Background
Position in 1990s
Operations at Pininfarina
Improvement Initiatives in 1990s
Deal with Mitsubishi
Questions
Future Scope
PININFARNIA BACKGROUND
In 1930 Battista “Binin” Farina founded.
Specialized in design and production of custom and small
series automobile.
Greatest success- producing revered designs such as
Ferrari Berlinetta Dino and Alfa Romeo Spider Duetto.
In 1966 after death of Farina, name of business was
changed to Pininfarina.
Throughout the 1960s and 1970s it continued to design
and produce unique automobiles- Ferrari Berlinetta, the
Lancia Flaminia, the Austin A 40 and Morris 1100.
THE NICHE MANUFACTURER
Pininfarnia was considered a niche manufacturer.
Production volume ranged from only one or two cars per day.
For special “sedans” such as Fiat Coupe 50 or 60 cars per day.
It had produced over 17000 Fiat Coupes in 1994.
Volume producer bargaining power was high and niche manufacturer margins were narrow.
Flexibility as they were often given contracts on models that had
higher then usual volume uncertainty and larger seasonal
fluctuations in sales.
Products aimed at narrow market segments that were difficult to
specify and had rapidly shifting tastes.
They coped by developing elaborate contingency plans as this
allowed them to rapidly shift workers from one line to another as
demand fluctuates.
This increases station time so that the line moved more slowly.
ADVANTAGES OF NICHE PRODUCTION:
Niche manufacturer costs for small volume products were
lower than those usually achieved by volume assemblers.
Twice less capital and fixed cost.
General purpose equipments and fewer other specialized
tools needed.
Fewer mechanically performed operations and lower level
of automation.
Do not use continuously moving assembly line, had “stop
and go process”.
Highly competent and renowned design skills in
product and process.
Design services were an independent source of
revenue for them.
In 1994 design and engineering revenue totaled
nearly 90 billion pounds.
Close links and effective joint problem solving
between design and manufacturing was a major
advantage in success of a new car model.
Some designers such as Pininfarnia and Bertone had
widely recognized brand names.
PININFARINA POSITION IN THE 1990
Problems arises like:-
•Capacity utilization
•Global competition
•Japanese firms enter
MANUFACTURING OPERATIONS AT PININFARINA
Pininfarina produced both bodies and fully
assembled cars at two major production
facilities:
1. Grugliasco
2. San Giorgio
IMPROVEMENTS IN THE 1990S
∆ Rapidly phased out the production of
bodies and assembling
∆ Committed toward new models
∆ Operational improvement in quality ,
cost and deliverability
∆ Manufacturing performance improve
WORKFORCE AND QUALITY INITIATIVES
Two major changes
1.Introduced work team system model
2.Training program
specific operation and techniques training
Interpersonal skills training
SUPPLIER DEVELOPMENT
In 1991, Pininfarina had about 650 supplier.
Typically, competitive bids were among supplier
and volumes were split among several supplier.
By 1993, the number of supplier had been
reduced to 350
Advantages :- increase frequency of deliveries
and increase quality
Disadvantages:-decreasing total amount of
combined inspection
By 1996, the number of supplier had been
increased again to 450 driven by
Improved purchase price and inventory
levels.
Used new production model
Manage customer needs
Assemble vehicles
THE NEW CUSTOMER DECISION
Design
A perfect blend of beauty and technological innovation...
Engineering
From definition of styling to release of the product...
Manufacturing
Pininfarina is a leader in the production of niche vehicles...
ARC
The Pininfarina Aero-acoustic and Aerodynamic Research
Centre.
Pininfarina Extra
Enter the Pininfarina world of the product and interior design.
Special Projects
Looking for the car of your dreams? Pininfarina will create it for you.
Consultancy
In this section you can find all the information about the services
offered by Pininfarina Consulting
Customers
Alfa Romeo, Ferrari, Ford, Mitsubishi, Volvo and many other leading
names on the world automotive scene..
SERVICES Car, automobiles, design, style, history, heritage, collectors, dream car, engineering, production, Pininfarina, vehicles, niche, creativity, prototypes, show car.
CUSTOMERSFerrari, Maserati, Fiat , Lancia, Alfa Romeo, Peugeot, Citroen, Rolls-Royce, Daewoo, Honda, Hyundai, General Motors, Brilliance, AviChina – Hafei, Chery, JAC, Ford, Jaguar, Volvo, Mitsubishi
CAPITAL INVESTMENT
New production facilities would have to be acquired
and equipped for Mitsubishi production.
Additional expenses related to the paint shop which
would have to run for additional shift.
The Pajero would offer a two tone painting option,
and this also posed some problem for the paint shop.
Space is required to dry and store vehicles in
between painting stages.
QUALITY
Bertrandi knew that Mitsubishi consider its own quality
standards to be very high and that it focus differ from
Pininfarina’s existing customers.
Some in the company believed the Mitsubishi might demand
the defect level to be ¼th of Pininfarina.
Experience shows that different customers considered
different things in deciding what was the defect.
Some customers specified the quality as harness of engine
compartment, while other manufacturer only functionality
was considered.
PARTS AND LOGISTICS Major mechanical parts like engines would be supplied by
the production in Japan either from Mitsubushi itself or from
one of its suppliers.
Other parts are sourced from Europe.
Mitsubushi agreed to own the inventory until it arrived at
Pininfarina.
Pininfarina has some experience in long distance supply
chain.
Pininfarina calculated that 13 days shipping would be
required.
WORK-FORCE
600 additional Direct Workers 200-240 Indirect Workers Full Utilization of present Resources
Possible Ramped Down existing Contracts
business
Q&A1. Should Pininfarina Accept the Mitsubishi Business or Not ?Yes !
Learning Opportunity
Chance to improve Operation system and make compatible
with global competition
Promises Utilization of extra facilities available due to
retirement of old models
Chance to be a GLOBAL LEADER in Niche manufacturer
Easily Adaptable Japanese Model with Pininfarina’s
Operation.
2. Pininfarina’s Possible Strategies for future
Competition
• Should Adopt the Japanese Operation system as
Japanese manufacturers are the big threat in
European Auto market at that time
• May Identify Itself as Global Niche Manufacturer
by getting order from almost all Volume
manufacturers.
• Same time should Joint Venture for designing with
big players of Auto market
THE DEAL
The agreement between Mitsubishi Motors and Pininfarina would involve purchasing an
industrial site as a production facility dedicated to the production of the new Mitsubishi
PAJERO PININ. Initial production with basic facilities would cost around ₤4 billion.
The plant will carry out the assembly and finishing operations, as well as the final check-
up and testing on the track adjacent to the plant. The body assembly and paint shop would
remain at the Industrie Pininfarina factory in Grugliasco.
For Pininfarina, this agreement means not only a significant increase in its manufacturing
operations, but also opens the door on an extremely promising market sector. The compact
SUV segment (small size Sport Utility Vehicles) have been one of the fastest growing
segments in the European automotive market. Sales volume of compact SUVs are expected
to reach approximately 440,000 units by the year 2000.
The Group has reached a level of excellence in the quality/cost/service ratio, also in its
manufacturing activities, like the ones of design and creativity, and represents a particularly
significant event in the current automotive scenario, both from the industrial point of view and as
regards employment.
The plant will provide the local economy a substantial boost. It will employ 450 people,
creating 200 new jobs and transferring 250 jobs from other Pininfarina plants.
Thank You