case presentation on conflict

8/12/2019 Case Presentation on Conflict

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Group Members Name Group Members ID

Sk. Wasif Muhammed Abdullah 131 0167 060

Shohan Akon Sunny 123 1112 060

Md. Saleh Rahman 123 1112 060

Molla Ashiqul Haq 123 0131 660

H.M.Iftikher Hassan 112 1136 060


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Conflict is a process by which one party feelings that

their interest negatively affected by other partys

interest.

Leaders use negative terms such as anger

Frustration and

Stress


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Conflict is complex and challenging

Conflict is situations where people believe they have: incompatible goals, interests, principles, or

feelings.

Conflict occurs for many differences inpreferences, style, outlook, knowledge, values, and

background.

Leaders will experience these differences and theconflict they induce on a regular basis.


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Positive Leaders

Beating stagnation, encouraging newthinking, new ideas to help solve thesame old problems and disputes

Helping anyone to know himself

Stop festering

Opening up opportunities

Finding resolutions from outside thecomfort zone

Forcing anyone to see somethingfrom someone elses perspective

Negative Leaders

The majority of us dont like it

Most of us want to avoid it like theplague

Very few of us are comfortablewith it

Some of us even run from it

Vs


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Attribute & Emotion Emotions stem naturally from attributions

When emotions are running high, people typicallyrespond with classic fight or flight type behaviors.

Flight pattern is most frequently used.

Fight & flight type response lead the relationship toconflict.

Example : National Hockey League


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There is a much longer Story to tell

The team WON a Stanley Cup!

The Coach & Players still together!!

Head Coach

Playing Time would be Earned

No Favorites!

Moved Star Players ReservedParking in the Team!

Star Players

Was Unhappy!

Demonstration of Bossiness bythe Coach!!

Over weeks Conflict aroused!!

Vs.


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Phased approach that emphasizes :

Cooling Down

focuses onstayingbalanced sothat emotionsthat triggerdestructivebehaviors donot get out ofhand.

Slowing Down

provides timeto apply abackup planfor whenthings beginto spin out ofcontrol.

EngagingConstructively

moves conflicttoward asearch forsolutions andaway from anexercise inblame.


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It is more a matter of Understanding,

Monitoring,

and Controlling your own emotions, so that you can deal with

them more effectively.

Self Awareness: Greater self

awareness is an important first step in

learning to cool down.

Thinking Far and Wide: The next step is to thinkabout why they are hot for you.


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Staying cool is not so easy Important to have a Backup Strategy

Going to Balcony - stepping back and trying to gainperspective

The first part of the process involveso Withdrawing from the discussion to give yourself time to cool down

o Take slow deep breaths

o Think about something pleasant to distract your attention

The final part of the process involveso reflecting on what is happening

o how you are feeling

o and why you feel so strongly about the situation.

o look at alternative explanations


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Four key behaviors that can make a positive difference in resolving

conflict:

1stBehavior Perspective Taking

2ndBehavior Expressing Emotions

3rd Behavior Reaching Out

4th& FinalBehavior

Creating Solutions


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It includes :

Thinking about alternativereasons.

Why the person may bedoing or saying particularthings.

Reasons with a non-malicious motive.

Lots of inquiry.

Reason behind you shouldbother others:

First, you may actuallylearn something that youhad not considered by

giving chance to others.

Second, by listening to theother person, you may helplessen the tension.

Finally, once they have beenheard others will be more

willing to listen to you.


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You want the other person to understand the relevant situation and howtheir behaviors madeyou feel.

Describing emotions not acting on them.

When conflict has become stuck and communications have dwindled,

someone needs to take the lead to get the conversation moving again.Conflict occurs:

Two avoiders are involved in a conflict

Neither party wants to engage

Other person try to solve the conflict

Conflict occurs in:

Win-loss situation

One person gets everything

While other person gets nothing.


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case presentation on conflict

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