CONFLICT RESOLUTION

SKILLSFostering skillful resolution

WHAT ROLE HAS CONFLICT PLAYED IN YOUR CLASSROOM COMMUNITY?

Causes

• Collision of values, beliefs, and competing desires

Consequences

• Unstable environment, disruptions, unresolved emotions

TEACHER PREPARATIONIn a group of 2 or 3 –

Discuss important elements of your

university teacher training program in

regards to classroom or behavior

management.

TEACHER PREPARATION FOR BEHAVIOR MANAGEMENT Emphasis on control and minimizing

interruptions. Marzano research emphasizes rules,

interventions, relationships and mental set.

What are we missing?Conflict resolution skills

MEDIATION TRAINING

Behavior management training should include: Interpersonal communicationFacilitated problem solving (Lane-Garon, 2001, p.3).

MEDIATION TRAINING

Mediation skill training:Enhances teacher communication.Expands facilitative vocabulary. Improves perspective (Lane-Garon, 2001, p.3).

MEDIATION PROCESS Barsky outlines 7 phases of mediation

which can be integrated into mediating resolutions in classmate conflict.

We will become familiar with the 7 phases in this session and then role play scenarios for the phases in our next session

PREPARATION Choose appropriate meeting place

which provides:

NeutralityPrivacyComfort

ORIENTATION Communicate impartiality Establish ground rules Designate roles

Mediator will guide the process and ensure fairness.

Parties will make decision. Focus on the outcome

Process will be finalized through agreements expressed in a letter.

DEFINE ISSUES

Story tellingListen impartially and empathetically

What are active listening skills?Auditory feedbackBody languagePrompt listening party to Summarize what

the other party communicated

DEFINE ISSUES

Focus on issuesPress parties to identify issues they want to

work on.Do not allow parties to skip forward to

solutions. Reframe issues:

In positive language.From a mutual perspective.To focus on the future.

EXPLORE NEEDS AND INTERESTS

Identify feelings surrounding issues Narrow focus to the key issues for each

party

NEGOTIATE Relay consequences of failing to agree

and express the benefits of resolution. Distinguish objective criteria for final

decision that is:Fair.Acceptable.Practical.

Be sure to anticipate threats to successful implementation.

FINALIZE AGREEMENT Draft a letter that:

Summarizes the agreementsCommunicates future expectations

FOLLOW UP Plan on future meetings to:

Reinforce progress.Mediate future conflictReaddress trial solutions

ROLE PLAY We will demonstrate the Mutually Noisy

Neighbors role play 4.3.Follow along with your notes to observe the

phases of the process.

ROLE PLAY In groups of 3 complete Role-Play 4.3 on

your own.

REFERENCES:Barsky, A. E. (2006). Conflict resolution for the helping professions (2nd ed.). Brooks Cole.Campbell, K. (2003). The efficacy of conflict-mediation training in Elementary schools. Educational Forum, 67(2), 148-55.Casey, C., Klene, P., & Pangallo, P. (2000). Creating a conflict-solving classroom community. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED446870Cochran, K. M., & Kathleen Mayo. (1997). Peaceful solutions: Teacher’s guide. conflict resolution and violence prevention strategies. professional development, grades 5-12. Accompanying videotape available from The Bureau for At-Risk Youth, 135 Dupont St., P.O. Box 760, Plainview, NY 11803-0760; Tel: 800-999-6884 (Toll Free); Fax: 516-349-5520; Web site: www.at-risk.com ($179.95; order No. BAC2788). Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED430173

REFERENCES:Gibbons, K. (2010). Circle justice: A creative arts approach to conflict resolution in the classroom. Art Therapy: Journal of the American Art Therapy Association, 27(2), 84-89.Guanci, J. A. (2002). Peer mediation: A winning solution to conflict resolution. The Education Digest, 67(6), 26.Henderson, K. (2008). Optional IDEA alternative dispute resolution. Consortium for Appropriate Dispute Resolution in Special Education (CADRE). P.O. Box 51360, Eugene, OR 97405-0906. Tel: 541-686-5060; Web site: http://www.directionservice.org/cadre. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED501695

REFERENCES:Johnson, D. W., & Johnson, R. T. (2001). Teaching students to be peacemakers: A meta-analysis. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED460178Johnson, David W., & Johnson, Roger T. (n.d.). Research/practice - Fall 1996 teaching students to be peacemakers (CAREI). Retrieved November 26, 2011, from http://www.cehd.umn.edu/carei/reports/rpractice/fall96/students.htmlLane-Garon, P. S. (2001). Classroom and conflict management: Rethinking teacher preparation for ethical practice. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED465716

REFERENCES:Lantieri, L. (1995). Waging peace in our schools: Beginning with the children. peace education miniprints no. 80. School of Education, Box 23501, S-200 45 Malmo, Sweden. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servle t/ERICServlet?accno=ED391734Markowitz, J., Ahearn, E., & Schrag, J. (2003). Dispute resolution: A review of systems in selected states. National Association of State Directors of Special Education, 1800 Diagonal Rd., Suite 320, Alexandria, VA 22314. Tel: 703-519-3800; Fax: 703-519-3808. For full text: http://www.nasdse.org/forum.htm. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED480755Marzano, R. J., Marzano, J. S., & Pickering, D. J. (2003). Classroom management that works: Research-based strategies for every teacher. Association for Supervision & Curriculum Deve.Pereira, F. (2011). In-service teacher education and scholar innovation: The semantics of action and reflection on action as a mediation device. Australian Journal of Teacher Education, 36(11), 33-50.

REFERENCES:Smith, S. W. (2002). Applying cognitive-behavioral techniques to social skills instruction. ERIC/OSEP Digest. ERIC Clearinghouse on Disabilities and Gifted Education, ERIC/OSEP Special Project, 1110 North Glebe Rd., Arlington, VA 22201-5704. For full text: http://ericec.org/digests/prodfly.html. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED469279Stapleford, E. D., J.D. Thomas. (2011). In dispute:Conflict resolution for school leaders. AuthorHouse.