A TRAINING ON CONFLICT RESOLUTION FOR ASB

LEADERS     Presented by Mirlesna Azor, Marilyn McCallman

and Wendy KnightHelping Skills 2

Salem State UniversityFall 2012

“Conflict is inevitable, but combat is optional.”- Max Lucade

ASB LEADERS= ALTERNATIVE SPRING BREAK LEADERS

ASB leaders are a group of leaders that will be heading out on an alternative spring break trip to represent the college/university and to also donate their time to a good cause such as rebuilding houses in devastated areas caused by flood, hurricane or earthquakes.

GOALS/CONTENT OF THIS TRAINING

Train Leaders on Best Practices 3 skills – communication, negotiation, and resolution

(Voyles, Dr. Rick, conflictresolutionacademy.com) How to have ‘uncomfortable’ conversation Conflict resolution – what, why, and the leaders role Role playing and discussion (standards)

Teamwork and dynamics Culture – working in area of devastation,

complete loss Resources Conclusion

Evaluation of training

WHAT WE WOULD LIKE TO ACHIEVE WITH THIS TRAINING

Develop personal understanding Manage conflictDe-escalationInstill self-confidence to mediate

conflict between peers

WHAT IS CONFLICT?

A video about conflict- The three beakers of conflict

http://www.youtube.com/watch?v=6kICBx417Rc&feature=related

CONFLICT RESOLUTION: WHAT IS IT?

Any ideas? What do YOU think of when you hear conflict resolution?

Why is conflict resolution important as an ASB leader? Why is this a necessary skill for your time abroad?

What is your role in being a facilitator of conflict resolution; how have you dealt with conflict in the past?

Based on your input, it is agreed that conflict resolutions is ______.

You can’t shake hands with a clenched fist. – Indira Gandhi

CONFLICT RESOLUTION IS…

conceptualized as the methods and processes involved in facilitating the peaceful ending of disagreement/ opposition/ contradiction.

HOW WE VIEW CONFLICT?

Role play: students participate in a scripted conflict.

Group will analyze, discuss, and give feedback based on sequence of events.

Conclude discussion.

HOW DO YOU KNOW WHAT YOU KNOW?

Getting to know yourself through Self- Assessment method - which animal are you?

GROUP DYNAMICS Difference in conflicts : soluble, ones that are always

there, inherent conflicts. Embrace and face differences Practice team building (Ex. Bonding, getting to know

one another) Highlight importance of proper and good listening or

communication skills (Ex. Paraphrasing, nodding) Always remember that there is no “I” in team

Communication skills Understand where cultures or personalities could

potentially conflict and try to work with what you have

Always set example Helpful thing is the golden rule- “Do unto others as

you would have them do unto you”

CULTURE AS AN IMPORTANT FACTOR

INTERNATIONAL REGION U.S.A.

Main form of light: Kerosene lamps

Highest level of education: 23% complete Junior High/ Middle School or higher

Form of Government: Constitutional Democracy

Current conditions of their community are…

Main form of light: Electricity

Highest level of education: 85.2% complete High School or higher

Form of Government: Constitutional Democracy

Current conditions of our community…

CULTURE CONTINUED …

In what ways are we similar to the native culture; in what ways are we different?

What assumptions do you make about their culture based on the information provided?

Why might this be important to consider? One must not only have the appropriate

methods of conflict resolution, but must be able to effectively communicate across cultural differences.

HELPFUL ONLINE RESOURCES

Helpful conflict resolution web sources: www.axzopress.com Conflictresolutionacademy.com mindtools.com

HELPFUL TANGIBLE/PHYSICAL RESOURCES

Learn to watch body language Breathe in, breathe out Ask questions Watch the tone Build skills to communicate appropriately

and effectively Use I statements rather than accusatory

tones

SOME HELPFUL THEORIES

Harry Webne-Behrman 8 steps for conflict resolution

Thomas and Killmann’s Conflict Styles Review how theories and styles apply to

content of training.

THIS WILL INSPIRE YOU

The kindness school video: 3.57 minutes http://www.goodcharacter.com/TeacherResources.html

LASTLY…

PLEASE TAKE OUT YOUR CELLPHONE TO PARTICIPATE IN THE TEXT SURVEY

CROSSWORD PUZZLE

Confused? Any questions/ comments or concerns?

     “Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship

and deepening it. That factor is attitude.” – William James