calidad, competitividad y productividad en la ge
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Calidad y Competitividad en los mercados internacionales.TRANSCRIPT
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QUALITY MANAGEMENT SYSTEMS
Ing. Naty A. Romero Alarcón
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GLOBALIZATION: THE RELATIONSHIP WITH THE QUALITY
Globalization= Reality
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Quality practitioners should be aware of a few enduring challenges to the global progress of quality:
Training programs for new methodologies and concepts often
do not spread into new geographical areas as quickly as the
demand for programs does.
Differences in economic conditions such as labor costs,
inflation and proximity of raw materials can mean certain
improvement efforts and tactics are more suitable to some
countries than others.
GLOBALIZATION: THE RELATIONSHIP WITH THE QUALITY
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GLOBALIZATION: THE RELATIONSHIP WITH THE QUALITY Comprehensive information-sharing, metrics-tracking and
documentation systems within multinational corporations must overcome language and communications barriers.
Cultural differences in management styles and employee relations mean some team-based initiatives may need to be customized for different countries.
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GLOBALIZATION= THE RELATIONSHIP WITH THE QUALITY
How do we stay in the market?- Quality- Low Cost- Opportunity- Innovation- Productivity
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THE COMPETITIVENESS
Organization ability to support the comparative advantages to keep the position in a market.
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GLOBAL MARKET: COMPARATIVE ADVANTAGES
Attributes Skills Resources Knowledgment Others advantages
How do we lose these advantages?
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URGENCY LIFE: TO LIVE IN ORDER TO PRODUCE WITHOUT TIME TO IMPROVE.
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HOW DO YOU KEEP THE COMPETITIVE ADVANTAGES?
Developing a Management System, to give us:
- Communication Tools
between customers and
workers.- To Plan the activities- To Organize
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HOW DO YOU KEEP THE COMPETITIVE ADVANTAGES?
- Paying attention to Key Resources.- Evaluating the progress and the failure.- Controlling the critical activities.
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DEVELOPING A MANAGEMENT SYSTEM
ORGANIZATIONAL STRUCTURES
ACTIVITIES PLANIFICATION
RESPONSABILITIES
TRAINING
PROCEDURES
PROCESS
RESOURCES
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MANAGEMENT PURPOSES
To Establish the Organization Policies To Establish the Organization Objectives To Achieve Organization Goals
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ADVANTAGES FROM IMPLEMENTING A QUALITY MANAGEMENT SYSTEM
Improve workers’ motivation Have a better coordination between differents interfaces Get CEO’s commitment Avoid duplicating tasks Use the financial and personal resources in an effective way
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ADVANTAGES TO INSTALL A QUALITY MANAGEMENT SYSTEM
More transparency in the global process. Reduction of the documents ( quantity) More Legal Security Adaptability to changes Less frecuency in audits.
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CUSTOMERSCUSTOMERS
More confidence and satisfaction in the organization’s products and services.
“Son la razón de ser de la empresa, por ellos subsistimos”
ORGANIZATIONORGANIZATION
• Controlled process• Increase the efficiency: Reduce the mistakes• Cost Reduction: Decrease waste and re-process• International Recognition• Increase the shareholders satisfaction
CERTIFICATION BENEFITS
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WORKERS WORKERS
• Knowledge of the process.• Increase and develop the workers motivation in the organization.
SOCIETYSOCIETY
• Motivate the National developing and the competitivity in the companies in the national and international markets.
“Punto de partida hacia la Calidad Total (TQM)”
CERTIFICATION BENEFITS
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MANAGEMENT SYSTEMS CHARACTERISTICS
Adaptable to any company. They are friendly with other general management
systems. They made easier to apply the requirements and other
applicable laws. They made easier to incorporate laws associated to GMP
(Good Manufacture Practices). They made easier to implement the certification
requirements.
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Quality Management System
CEO’s COMMITMENTQUALITY SYSTEM DESIGN
TRAINING
DOCUMENTARY BASE
IMPLEMENTATION
INTERNAL AUDITS
CEO´S REVIEW
CERTIFICATION PROCESS