bve customer preso - sova.com · • the unified communication seat includes a telephony toolbar...

Business VoiceEdgeBusiness VoiceEdge

Focus on your business, not your business communications…

Business VoiceEdge Advantages

NO CAPITAL EXPENDITURE

PREDICTABLE MONTHLY OPERATING COST

SIMPLIFIED/OUTSOURCED MANAGEMENT

2

UNIFIED COMMUNICATIONS & MOBILITY

SCALABLE FOR BUSINESS CHANGES AND NEW LOCATIONS

BUSINESS VOICE CONTINUITY BUILT IN

Business VoiceEdge

• Simple yet powerful voice and data communication service for businesses

• Fully managed alternative to onsite hardware-based PBXs or Key Systems

• All feature functionality is deployed in the network rather than on premise

• Affordable solution with unlimited nationwide calling and predictable

3

recurring monthly expense

• Complete packages include state-of-the-art Polycom Phones with high

definition audio quality

• Delivers powerful Fortune 500 PBX features with Microsoft ® Outlook ®

integration and seamless mobility

Key Advantages and Benefits

• No need to buy an expensive phone system

• Fully managed solution with no maintenance costs with platform upgrades included for future-proofing*

• Polycom High Definition phones included

• Built-in Business Voice Continuity (Disaster Recovery)

• Scalable solution that grows with your business with consistent user

4

• Scalable solution that grows with your business with consistent user experience across multiple locations if needed

• Unified communication and mobility features including 4, 5 or 6-digit dialing, Voicemail to Email, Be Anywhere capabilities, and Outlook Integration features

• Enables remote workers/telecommuting

• Perfect for multi-site locations

• Free on-net calling within and between sites

*CPE excluded

Who’s purchasing this product?

Businesses looking to…

• Replace a PBX or Key System to avoid costly upgrade and maintenance costs.

• Add new locations and looking to avoid heavy capital expenditures associated with premise-based systems.

• Reduce voice communication costs.

• Looking for consistent user experience across multiple locations

5

• Looking for consistent user experience across multiple locations

• For predictable monthly operating expenses for communications.

• Needing reliability and advanced services for a critical component to their business.

• Go mobile and need unified communication features to increase productivity.

• Needing a hybrid of voice services between locations – trunking, hosted, lines.

• And many more applications…

Item Premise PBX Business VoiceEdge

Acquisition Costs – What

equipment do I need to

purchase?

-PBX deployments can average $800 - $1000 per handset plus install fees and network

Includes Polycom 335 HD phones* + Network Equipment and access with minimal up-front costs

Monthly Recurring Costs –What will my monthly costs be

for usage? How much does it

cost to call satellite locations?

Fluctuating costs based on usage, including calls between locations

Predictable charges. Unlimited local and domestic long distance included; on-net multi-location calls are also included

Business VoiceEdge vs. a PBX

6

*With 3 year term. Otherwise, $4.95/month per line.

cost to call satellite locations? calls are also included

Maintenance, MACs & Upgrades - Do I pay extra for

ongoing maintenance & moves /

adds / changes?

-PBXs often have a monthly maintenance fee built in ~10-15% of the initial cost, paid annually. -Sometimes MACs are charged per item at $150 – 200 per change – making changes expensive.

- Platform Maintenance included.

- Platform Upgrades are managed for you, and also included.

- Moves and changes are included

Business VoiceEdge Service ComponentsService Components

Customers purchase two service components to get started…Lines and Seats

The number of Lines to match the number of calls they have going at their busiest hour. Each Line represents a single call path. There does not need to be a 1:1 ratio of lines to users. Over-subscription should be utilized for added cost savings.

Business VoiceEdge – Service Components

8

be utilized for added cost savings.

The number and type of Standard and Unified Communication Seats to equal the quantity of phones for all stations throughout the location

Lastly, a customer may select Add-On items such as Auto Attendant, Receptionist Consoles, Toll Free lines, etc.

Lines are call paths that allow calls to/from the PSTN

Equivalent to channels in a trunk service

Provides

Lines/Call Paths

9

• Unlimited inbound, local and domestic long distance calling (US 50, Canada and US Territories)

• Usage based international long distance (see usage rates for details)

• Usage based toll-free ($0.03/min and $0.089 for Canada)

Lines and Call Capacity

Call Capacity is determined by –

• The number of concurrent calls at peak times

Inbound calls + Internal calls between locations + External calling

• And the call capacity in the EdgeMarc

10

• And the call capacity in the EdgeMarc

(quality assurance device)

– 15, 30 or 70 WAN calls

Unified Communications Seat

Most popular and most selected seat type

Includes one local telephone number

The Unified Communication Seat service comes with• One Local Telephone Number

11

• A Voicemail Box• Many productivity features, including

• Mobility via Be Anywhere and Remote Office• Call Management Portal• Outlook Integration• Telephony Toolbar for Outlook, IE & FireFox Integration• Music on Hold

Standard Seat

PBX Features for common telephony needs included

• It has a 4-6-digit extension number that can be called from within the

customer “group”

• It is reached from the outside world through a Receptionist, Auto

Attendant or Hunt Group

• 10-digit telephone number available as add-on*

12

A Standard Seat is used in the following scenarios

• Customer is replacing an existing PBX with a Hosted PBX solution

and some of the users have PBX extension numbers today

• A low cost seat is needed that does not require inbound calling

(lobby phone)

* A telephone number and/or voicemail box may be added on separately

• Line• Unlimited inbound, local and domestic long distance calling

• N11 capabilities (411, 911, etc.,) and Caller ID are included

• Standard Seat does not come with DID or voicemail • DID and voicemail can be added as ala carte items

• If no DID, a 4–6 digit extension number is assigned

• Unified Communications Seat comes with a DID and voicemail• DID may be ported or new number assigned

Business VoiceEdge Component Review

13

UC FEATURESSTANDARD SEAT FEATURES

• Line and Standard Seat features plus

many more, including…

• Call Forwarding

• Telephony Toolbar

• Outlook integration

• Be Anywhere - Simultaneous Ring

• Find Me/Follow Me - Sequential Ring

• Remote Office

• Music on hold

• Voicemail

LINE FEATURES

• Unlimited Inbound, local and domestic

long distance calling

(50 states, Canada and U.S. Territories)

• Toll free

• International long distance

• Calling Line Identification

• 911 Support

• Line features plus…

• Web Portal to manage customizations

• Free on-net calling

• Many user and group features,

including:

• 3 way calling

• Hunt Group (1 per seat)

• Call Forwarding Not Reachable

• Call Waiting

• Call Transfer

Business VoiceEdge FeaturesFeatures

Powerful Features

Increase productivity, enable mobility for appropriate personnel and improve your customer experience…

• Voicemail-to-Email integration to receive messages in your inbox

• Be Anywhere with Simultaneous Ring to integrate your work line with your mobile number and allow calls to follow you for one-number service

• Microsoft ® Outlook ® , Mozilla® Firefox® and Internet Explorer ®

15

• Microsoft ® Outlook ® , Mozilla® Firefox® and Internet Explorer ®

integration with a Telephony Toolbar for point and click feature control and calling

• Remote Office for working as if from the office while on the road

or from home. Makes any phone your desk phone and further enables one-number service

• Plus, a lot more!

An overview of the most popular features follows…

Integrated Telephony Toolbar

• The Unified Communication seat includes a telephony toolbar that is fully integrated with Microsoft OutlookTM, Internet ExplorerTM, and Mozilla Firefox

– Telephone toolbar resides in Microsoft Outlook, Internet Explorer or Mozilla Firefox

“Wouldn’t you benefit from having control of your calls from the applications you work in - especially if it is included in the service?

16

– Telephone toolbar resides in Microsoft Outlook, Internet Explorer or Mozilla Firefox

– Click-to-dial functionality from existing Outlook contacts or from phone numbers on a web page

– Pop-up Toast that displays information about incoming calls with click to answer to send to voicemail capability

– Answer calls, end calls and forward calls using the toolbar. One click of the mouse activates the speaker phone or headset

UC Seats – Most Popular Unified Communications and Mobility Features

Be Anywhere - Simultaneous Ring

Incoming call rings multiple phones at the same time; whoever answers first handles

“Wouldn’t it be more efficient if you could answer your calls from your nearest phone?”

“Wouldn’t you be more effective if your calls followed you wherever you went?”

Find Me / Follow Me–Sequential Ring

Incoming call rings multiple phones in a pre-determined order.

17

same time; whoever answers first handles the call.

Incoming Call

Desk Phone Business Cell Phone

Home Phone Personal Cell Phone

((((((((( ((( ))))))))))))

pre-determined order.

1ST

2ND

((( ))) Desk Phone

(((

If no answer…

Business Cell Phone

If no answer…

3rd ((( )))

Incoming Call

)))

Personal Cell Phone

UC Seats - Be Anywhere

Be Anywhere - Call Pull

“I wish I could “pull” a phone call from my mobile to my desk phone seamlessly once I arrived at the office”

“I wish I could use my desk phone from my mobile device”

Be Anywhere - Features

18

Desk Phone

((( )))Seamlessly pull call to desk phone

Safely commute to the office

Initiate call using cell phone application

Your phones ring simultaneously so you may receive calls on anyone of several phones.

Headed to a meeting? Turn off simultaneous ring to cell from your cell phone. After the meeting turn it back on.

More Features

“Couldn’t you be more responsive to your office voicemails if you could listen to them from your cell phone or laptop?”

Voicemail to Email Integration

Voicemail messages are delivered to email

Remote Office

Outbound calls are made from a remote

“Wouldn’t you miss fewer calls if your office could come with you?”

19

Voicemail messages are delivered to email inboxes as .wav or .mp3 files.

Client leaves voicemail on office phone

Voicemail is converted to .wav or .mp3 and sent to email address

Voicemail can be played from anywhere email can be accessed

Included with UC Seat

Outbound calls are made from a remote workplace (hotel, home office, etc.) but appear to be made from your office.

When inbound calls ring your desk phone they are routed to the remote location (hotel, home office, etc.)

((( )))

Desk Phone Rings

Customer’s hotel phone, home office, etc. rings.Included with UC Seat

Video Calling

• The VVX1500 will bring HD video and IP video to your business

– Makes video calling as easy as audio calling

– H.264 codec

– Peer-to-Peer video– Not multipoint

– Other caller needs a video enabled device

“Wouldn’t it be good to see the expressions of your caller?”

20

– Other caller needs a video enabled device

Business Voice Continuity

“Can your business survive the loss of incoming phone calls?”

Quality Assurance Device

Quality

Assurance

Device

PSTN

InternetIP Phones

With Business VoiceEdge, incoming calls will automatically re-route in case of

X X IP Network

21

Data Connection

Business

VoiceEdge

Platform

route in case of• Power outage• Snow storm• Flood• Fire• Earthquake• Tornado…

If access circuit is down or phone is not registered, then incoming calls will be re-routed automatically to a pre-determined number – Never miss a call or a

voicemail!

With managed services hosted in the cloud, calls are routed to AA or Voicemail even if there’s a power outage or fiber cut to the building –Never miss a call or a voicemail!

Online Management Portal

Robust web portal for service and feature management

Access levels

• User

• Personal feature management

User Portal View

22

management

• Technical Admin

• Group feature access

• Password resets

• Customer Admin

• Same as technical admin, plus invoice, billing and CDR access

ADVANCED FEATURES AND APPLICATIONS

• AUTO ATTENDANT

• HUNT GROUP

23

• RECEPTION CONSOLE

• SHARED CALL APPEARANCE

Auto Attendants

Inbound call management that enables automated call handling by providing the caller with simple options

– Please press 1 for Sales, 2 for Customer Service

Record multiple greetings

“Wouldn’t your customers be happier if their calls were immediately routed to the correct person when they called?

24

Record multiple greetings

Tier auto-attendants together for

more flexibility

Can be used to answer main line or as analternative answering point

Makes an SMB appear to be a big operation!

Auto Attendant Management

Manage Auto Attendant routing and greetings right from the portal

Hunt Groups & Music On Hold can also be managed in the web

25

managed in the web portal

RegularRings each user in the order they appear on the User List.

SimultaneousRings all users at once.

Hunt Groups

Enables calls to be routed to a variety of lines to ensure effective

“Wouldn’t your company get more business if calls to your main line were never missed?”

26

CircularNotes the last user to answer a call and then rings the next user on the User List.

Uniform (New!)Rings the user that has been idle the longest.

variety of lines to ensure effective call handling on critical business lines (e.g., Customer Service or Sales lines)

Note: 1 Hunt Group per seat is included

Provides advanced front-desk functionality in an easy-to-use format to simplify call handling.

• Current Switchboard Activity

• Business Directory - with phone status, alternate #’s, Dept,

Reception Console

27

alternate #’s, Dept, and room for notes

• Call Options - only ‘valid’ options are presented

• Call Control -point-and-click to handle the call

Hardware Reception Console

Polycom SoundPoint 670 with the color attendant console provides a traditional hardware based receptionist solution

Color expansion module provides effortless call management

Expansion modules supports management of 34 lines and 24

28

Expansion modules supports management of 34 lines and 24 simultaneous calls

Shared Call Appearance

Shared Call Appearance (SCA) allows you to view and manage someone else’s line from your phone

• SCA can be used for Key system replication

• SCA can be used for line coverage points such as

– Executive and Administrator

– Co-Workers within a company

• $9.95 NRC per SCA

29

• $9.95 NRC per SCA

SCA is only available with a Unified Communications Seat

BUSINESS CLASS INTERNET

For customers that also have Comcast Business Class Internet you receive up to 8 Hosted Exchange with Microsoft Outlook mailboxes included, which you can use with Business VoiceEdge service.

30

Business VoiceEdge seamlessly integrates into Microsoft Outlook - now broadband, phone, and email are all integrated.

Note: Business VoiceEdge and Business Class Internet are ordered and billed separately

Business VoiceEdge Customer Premise Equipment (CPE)Customer Premise Equipment (CPE)

Desk JockeyPolycom 335

(2 Lines)

ExecutivePolycom 670

(6 Lines)

Suite of HD Devices and Experiences for Different Users

Power UserPolycom VVX500

(12 Lines)

Executive VideoPolycom VVX1500

(6 Lines)

32

ReceptionPolycom 670

Expansion Module

Conference Room

Polycom 5000

Conference Room

Polycom 6000

Polycom 335 and VVX500 HD Voice Phones

POLYCOM VVX500POLYCOM 335

Entry-level SIP desktop phone with Polycom HD Voice™ and high-resolution, backlit display

• Two-line phone

• High-resolution backlit LCD

• $4.95/month

Cutting-edge SIP feature set meets Polycom® HD Voice™ technology

• Twelve-line phone

• Integrated Gigabit Ethernet (GigE) switch to enable bandwidth-intensive applications

33

• $4.95/month applications

• Touch screen, LCD color display

• $6.95/month

$112 Retail Value, $199 MSRP $235 Retail Value, $379 MSRP

Polycom 670 and Expansion Module

POLYCOM 670 POLYCOM Attendant Console

Delivers advanced call handling capabilities to help boost productivity of a telephone attendant

• Productivity-enhancing solution for telephone attendants

• Simplifies management and monitoring

A premium SIP desktop phone with color display

• Six line phone

• A large, vibrant color display for easier viewing and navigation

• Integrated Gigabit Ethernet (GigE)

34

• Simplifies management and monitoring of a high volume of concurrent calls

• $4.95/month

• Integrated Gigabit Ethernet (GigE) switch to enable bandwidth-intensive applications

• $9.95/month

$357 Retail Value, $629 MSRP $263 Retail Value, $319 MSRP

Polycom VVX1500

POLYCOM VVX1500

A premium executive desktop video phone with color touchscreen

• Six line phone

• Smart motion detection to enable the screen to go to power-save mode when not in use

35

• Integrated Gigabit Ethernet (GigE) switch to enable

bandwidth-intensive

video applications

• $19.95/month

$653 Retail Value, $1099 MSRP

Polycom 5000 and 6000 HD Voice Phones

POLYCOM 5000 POLYCOM IP 6000

Advanced IP conference phone with Polycom HD Voice™ clarity, designed for small conference rooms and executive offices

• Outstanding clarity

• 12-foot microphone pickup range

Advanced IP conference phone with Polycom HD Voice™ clarity, designed for small conference rooms and executive offices

• Outstanding clarity


36


• $6.95/month• $4.95/month

$527 Retail Value, $929 MSRP$356 Retail Value, $599 MSRP

Cisco SPA3102 Analog Telephone Adapter

Cisco SPA3102 Voice Gateway

Analog FXS/FXO telephone to SIP converter may be used to connect analog conference devices and compatible paging systems to Business VoiceEdge

• $4.95/month

37

Business VoiceEdge PHONE OPTIONS

User/Location Type

Polycom

335

(2-lines)

Polycom

VVX500

(12-lines)

Polycom

670

(6-lines)

Polycom

670 with

Expansion

Module

Polycom

VVX1500

(6-lines &

video)

Polycom

5000 &

6000

Cisco

SPA3102

Lobby Phone or Warehouse –

typically an entry-level phone with

less device-based functionalityX

Desk Jockey –uses the phone

regularly, may need some

enhanced device functionalityX X

Power/Executive User – uses the

phone constantly, intuitive interface

and device features optimize user X X X

All phones support High

Definition Voice and offer Speaker

phone capabilities

38

Note: Additional monitoring of lines is available via the Shared Call Appearance feature (for one or two lines) and/or via a Reception Console desktop client for up to 200 monitored contacts. Prices vary by device type.

and device features optimize user

experience

X X X

Front Desk/Reception – likes ability

to monitor additional lines via

sidecar expansion module* X X

Conference Room – optimal full

room audio experienceX

Devices requiring an analog port –

overhead pager, analog conference

device, etc..X

Office with Gigabit LANs – devices

that have power of GigE available X X X

capabilities

Quality Assurance Device

The EdgeMarc 4550 is an on-site Quality Assurance Device, that provides

• Traffic shaping

– Provides higher priorityto voice traffic

• NAT and Firewall

– NAT and Firewall functions are available for both voice and data traffic

• Provides remote testing capabilities

39

• Provides remote testing capabilities

– Proactive monitoring

• Survivability

– Enables failover capabilities that utilize Comcast - Golden’s geographic redundant architecture

VoiceEdge Training Available for You

Business VoiceEdge Customer Education

Webinar Series• Interactive

sessions• Schedule

online for easy registration or re-play of

Self-Help Video Library• Videos that

address top pre- and post-install

Onsite Training• Live on-site

training• Fee-based

training for large enterprises

1 2 3

41

re-play of recorded session

• Included in the service

questions• Included in the

service

enterprises

Business VoiceEdge TRAINING SCHEDULE

42

Schedule is online: business.comcast.com/getstarted

Register for a class or choose “Play Now” option

Business VoiceEdge Video Library

• A Voice Help Library of 20+ videos

• Each video is 1-4 minutes long, averaging 2 minutes

• Hosted by Comcast Subject Matter Experts on a variety of topics

• Posted on the /getstarted website as well as our Business Services YouTube channel

43

topics• Phones

• Web Portal

• Billing

• Etc.

Coming Enhancements

• Softphone application (October 2012)

• Video enabled

• PC & MAC Support

• Use it anywhere you

have Internet

44

• Mobile Application

• iOS & Android

• Cordless Phones

• KWS300 Base Station & Handset

Comcast takes you F.A.R.

Fast Agile Responsive

COMCAST CORPORATION

Comcast is one of the nation’s leading providers of entertainment, information and communications products and services.

The largest Cable Operator in the U.S.

22.8 Million

Video Customers

16.9 Million

Internet Customers

8.6 Million

46

The largest Cable Operator in the U.S.

.

Voice Customers

100,000 Employees

in 39 states

$37.9 Billion

in Revenue

THE COMCAST NETWORK

The largest facilities-based last mile alternative to the phone company

The first fully 40G backbone and 100G router interface deployment

47

Self healing, redundant core network architecture

100% owned, managed and maintained by Comcast

THE COMCAST NETWORK

48

COMCAST PARTNERSHIP

Comcast is a leading supplier who can provide certain

benefits as compared to the incumbent:

• Offer voice, data, and video services from one

provider

• Business Continuity included

• Provide a wholly owned and managed network

49

• Provide a wholly owned and managed network

inclusive of last mile

• Provide the benefits of locally based services and

resources

• Cost effective

• Offer local calling and incoming calls

•The largest North American Hosted Voice provider

Business VoiceEdge PricingPricing

Business VoiceEdge Pricing

ITEM ONE-TIME MONTHLY USAGE CHARGE

NUMBER OF LINES

Line – 5 lines or less$24.95 $34.95

Local & Domestic Long Distance

Included

Line – 6-24 lines$24.95 $29.95


Included

Line –25+ lines$24.95 $24.95


Included

SEATS

Standard - 1-50 Seats $9.95 $14.95 -

51

Standard - 1-50 Seats $9.95 $14.95 -

Standard - 51+ Seats $9.95 $9.95 -

Unified Communication - 1-50 Seats $9.95 $19.95 -

Unified Communication - 51+ Seats $9.95 $14.95 -

ADD-ON SERVICES ONE-TIME MONTHLY USAGE CHARGE

OTHER SERVICES

Auto Attendant (up to 5, includes 1 Local TN) $24.95 $24.95

Additional Hunt Group $12.00 $19.95

Call Queue Agent $12.00 $9.95

Reception Console $12.00 $29.95

Shared Call Appearance $9.95 -

Additional Voicemail Box - $5.00


TELEPHONE NUMBER & USAGE ITEMS

Toll-Free Number $9.95 $5.00 $0.03/minute/domestic

Alternate/Additional Telephone Number - $2.95

20 Local Telephone Numbers $0.00 $5.00





52


Domestic Long Distance Usage - - Included in the Service

International Termination Usage - - See current rate schedule

International Calling Activation - -

Domestic Directory Assistance (per call) - $1.55

Directory Assistance with Call Completion (per call) $2.45

International Directory Assistance (per call) $5.45

Operator Assistance per Call - $2.55

International Operator Services Surcharge (per call) $5.45

Payphone Surcharge - $0.75


CUSTOMER PREMISE EQUIPMENT

Polycom SoundPoint 335 HD - $4.95

Polycom Sountpoint VVX 500HD - $6.95

Polycom SoundPoint 670 HD - $9.95

Polycom 670 Sidecar (1 module) - $4.95

Polycom VVX 1500 HD - $19.95

Cisco 3102 ATA - $4.95

Polycom Soundstation 5000 - $4.95


53


EdgeMarc 4550 (15 WAN Calls) - 1 per physical

location- $4.95

EdgeMarc 4550 - 15 to 30 WAN Call Upgrade - $9.95

EdgeMarc 4550 - 30 to 70 WAN Call Upgrade - $19.95


INSTALLATION

Installation - 1 Year Term Commitment $199.00 -




Expedited Order Fee $500.00 -

Truck Roll NRC $100.00 -

Unreturned or Replacement Polycom SoundPoint 335 HD Fee $89.00/per device -

Unreturned or Replacement Polycom SondPoint WX500 HD Fee $223.00/per device -

54

Unreturned or Replacement Polycom SoundPoint 670 HD Fee $224.00/per device -

Unreturned or Replacement Polycom SoundPoint WX1500 HD Fee $755.00/per device -

Unreturned or Replacement Polycom Sidecar $123.00/per device -

Unreturned or Replacement Cisco 3102 ATA $72.00/device

Unreturned or Replacement Polycom Soundstation 5000 $399.00/per device -

Unreturned or Replacement Polycom Soundstation 6000 $590.00/per device

Unreturned or Replacement EdgeMarc 4550 Fee $398.00/per device -

Business VoiceEdge On-site Training Pricing

ONSITE TRAINING

Onsite Training - 1 business day, single location up to 250 seats $1,000.00 -

Live, webinar-based training and full Self-Help video library available to you at no charge. Fee-based onsite training options below:

55

Onsite Training - 1 business day, single location up to 250 seats $1,000.00 -

Onsite Training - 1 business day, single location 250+ seats $750.00 -

Onsite Training - 1 business day, additional locations $750.00 -

Thank you!

57

To learn more, visit business.comcast.com/enterprise

bve customer preso - sova.com · • the unified communication seat includes a telephony toolbar...

Documents