buss.communication ii(2) presentation bs 4

8/7/2019 Buss.communication II(2) Presentation BS 4

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COMMUNICATION IN BUSINESS COMMUNICATION IN BUSINESS



GROUP MEMBERSGROUP MEMBERS

MUHAMMAD SUFYAN KHANMUHAMMAD SUFYAN KHAN

ASIM RAZA KHANASIM RAZA KHANADNAN AHMED KHANADNAN AHMED KHANMOHAMMAD YOUNISMOHAMMAD YOUNIS

OWAIS AHMEDOWAIS AHMED



C ONTENT OF PRESENTATION

What is communicationWhat is communicationTypes of C ommunicationTypes of C ommunication

Punctuality in OrganizationPunctuality in OrganizationBusiness Ethics and its importance in organizationBusiness Ethics and its importance in organizationRelationship between Ethics and ProductivityRelationship between Ethics and Productivity

Language in BusinessLanguage in BusinessLanguage in C ustomer Service SituationLanguage in C ustomer Service SituationImportance of C ommunication in OrganizationImportance of C ommunication in Organization



PRESENTATION C ONTINUED BY««..PRESENTATION C ONTINUED BY««..

MUHAMMAD SUFYAN KHANMUHAMMAD SUFYAN KHANROLL NO= 24ROLL NO= 24



What does it mean to you?The process of communication is what allows usThe process of communication is what allows us

to interact with other people; without it, we wouldto interact with other people; without it, we would be unable to share knowledge or experiences be unable to share knowledge or experienceswith anything outside of ourselves. C ommonwith anything outside of ourselves. C ommon

forms of communication include speaking,forms of communication include speaking,writing, gestures, touch and broadcastingwriting, gestures, touch and broadcasting

WHAT IS COMMUNICATION?WHAT IS COMMUNICATION?



V ERBAL C OMMUNI C ATIONV ERBAL C OMMUNI C ATION

V erbal communication usually meansV erbal communication usually meansspeaking.speaking.

V erbal communication is one way for peopleV erbal communication is one way for peopleto communicate faceto communicate face- -toto--face.face. Some of the keySome of the key

components of verbal communication arecomponents of verbal communication aresound, words, speaking, and language.sound, words, speaking, and language.



NONNON-- VERBAL COMMUNICATIONVERBAL COMMUNICATION

Eye C ontactEye C ontact

GestureGesture

Facial ExpressionsFacial Expressions

Written C ommunication.Written C ommunication.



Punctuality is thePunctuality is the habit of doing things exactly inhabit of doing things exactly in

time. A punctual person will be a winner time. A punctual person will be a winner everywhere. A punctual person is always one stepeverywhere. A punctual person is always one stepahead of others.ahead of others.

Punctuality is essential for man in every walk of life.Punctuality is essential for man in every walk of life.For students it is a great blessing. If you are punctualFor students it is a great blessing. If you are punctualyou will get enough time to do your work accordingyou will get enough time to do your work accordingto your plan .to your plan .



PUN C TUALITYPUN C TUALITY

The necessity of doing our work punctuallyThe necessity of doing our work punctuallyshould be felt more keenly because we liveshould be felt more keenly because we livetoday in a complicated society where eachtoday in a complicated society where eachwork is dependent on the other.work is dependent on the other.



PUN C TUALITY INPUN C TUALITY INORGANIZATIONORGANIZATION

In the professional environment, companiesIn the professional environment, companies put a high value on time and punctuality in put a high value on time and punctuality in

the workplace. Their days are based uponthe workplace. Their days are based uponthe clock and the concept of 'time is money'.the clock and the concept of 'time is money'.



PUN C TUALITY INPUN C TUALITY INORGANIZATIONORGANIZATION

As a result of this philosophy, the businessAs a result of this philosophy, the businessenvironment puts a high emphasis onenvironment puts a high emphasis onscheduling appointments and expectingscheduling appointments and expectingthese time slots are respected and people arethese time slots are respected and people areon time.on time.




ADNAN AHMED KHANADNAN AHMED KHANROLL NO= 01ROLL NO= 01



Benefits of being punctualBenefits of being punctual

Gaining RespectGaining Respect

By being punctual not just at work but willBy being punctual not just at work but willcommand the respects of your colleagues, peers,command the respects of your colleagues, peers,friends and foes alike. It illustrates and shows thatfriends and foes alike. It illustrates and shows that

you are dependable, truthful, honest, trustworthyyou are dependable, truthful, honest, trustworthyand responsible when come into timeand responsible when come into timemanagement.management.




Respect in the eye of employer Respect in the eye of employer A method on how employer keepsA method on how employer keeps

an eye on employee is throughan eye on employee is through punctuality of its employees in office punctuality of its employees in officeattendance. This applies towardsattendance. This applies towardseveryone in the organizations.everyone in the organizations.




If an employee, has a reputation of beingIf an employee, has a reputation of beinghabitual late comers, tardy and slackers ithabitual late comers, tardy and slackers iteither directly or indirectly will have aneither directly or indirectly will have aneffect on him. It shows that he has a poor effect on him. It shows that he has a poor time management although he is antime management although he is an

excellence worker. Employer will notexcellence worker. Employer will nothesitate to terminate his contract as resultshesitate to terminate his contract as resultsof his folly.of his folly.




Impression on othersImpression on othersBy punctual, it directly will reflectBy punctual, it directly will reflect

and tells everyone in the organizations thatand tells everyone in the organizations thatthis employee is dependable and reliable.this employee is dependable and reliable.

Any given job, task and assignmentsAny given job, task and assignmentswill be done promptly and in an efficientwill be done promptly and in an efficientmanner. Peers and colleagues will gain hismanner. Peers and colleagues will gain hisrespect and are more than happy to have anyrespect and are more than happy to have any

coco--operations with him.operations with him.




Increase in pay and bonusesIncrease in pay and bonuses

May be at the end of the year May be at the end of the year employee receive a pay rise andemployee receive a pay rise and

promotions. Added responsibilities and promotions. Added responsibilities and

authority will be given to the employee asauthority will be given to the employee asthe trust shown as a result of being punctualthe trust shown as a result of being punctualto work. This is a sign of recognitions andto work. This is a sign of recognitions andgratitude.gratitude.



Demerits of unpunctualityDemerits of unpunctuality

Lack of punctuality can be tied toLack of punctuality can be tied to perceptions of unprofessional, perceptions of unprofessional,incompetence, disrespect, and overallincompetence, disrespect, and overallcareer success.career success.




UnprofessionalismUnprofessionalismLateness is typically looked downLateness is typically looked down

upon and in many cases, tardiness isupon and in many cases, tardiness isdeemed unprofessional.deemed unprofessional.

If a person is habitually late on aIf a person is habitually late on adaily basis for work, a boss is not going todaily basis for work, a boss is not going to

be very tolerable of what is perceived as be very tolerable of what is perceived asunprofessional.unprofessional.




IncompetenceIncompetenceProfessionals working in organizationsProfessionals working in organizations

are expected to be punctual. Those who do notare expected to be punctual. Those who do not pay much mind to time may not only be pay much mind to time may not only beconsidered as unprofessional, but perhaps evenconsidered as unprofessional, but perhaps even

incompetent.incompetent.Ethics may come into play as management mayEthics may come into play as management mayview persistent lateness as a lack of professionalview persistent lateness as a lack of professionalconduct and ethic.conduct and ethic.




Level of RespectLevel of RespectA person can also quickly lose respectA person can also quickly lose respect

by those they work with and for. In an by those they work with and for. In anorganization that puts a high value on time,organization that puts a high value on time,a person who does not consider the time of a person who does not consider the time of

others as valuable is likely to be lookedothers as valuable is likely to be lookeddown upon and not received well in thedown upon and not received well in the

professional environment. professional environment.




C areer SuccessC areer SuccessA person can really hurt their A person can really hurt their

professional reputation if they don't heed professional reputation if they don't heedthe etiquette of being punctual. In mostthe etiquette of being punctual. In mostwork situations, a person's ability to succeedwork situations, a person's ability to succeedin their career is directly linked to timein their career is directly linked to timemanagement.management.




Professionals that cannot seem to make their Professionals that cannot seem to make their appointments on time, are late for work or appointments on time, are late for work or don't get their reports or other work don't get their reports or other work completed on time are likely to blacklistcompleted on time are likely to blacklist

themselves in their company. This can makethemselves in their company. This can makeit harder for career advancement.it harder for career advancement.




ASIM RAZA KHANASIM RAZA KHAN

ROLL NO= 08ROLL NO= 08



BUSINESS ETHICSBUSINESS ETHICS

Ethics is the field of Ethics is the field of philosophy that philosophy thatstudies systems,studies systems,norms, or valuesnorms, or valuesthat distinguishthat distinguish

between what is between what isgood and bad or good and bad or right and wrong.right and wrong.



The Importance Of Business EthicsThe Importance Of Business Ethics

Ethics is something of a subjective topic,Ethics is something of a subjective topic, but it is nevertheless of immense but it is nevertheless of immenseimportance across all areas of business.importance across all areas of business.Business ethics is especially important inBusiness ethics is especially important indealing with customers, it's an importantdealing with customers, it's an importantstep in minimizing returns and protectingstep in minimizing returns and protecting

business goodwill, which will have a business goodwill, which will have atangible effect on the success or otherwisetangible effect on the success or otherwiseof your business.of your business.




It's also important to consider how you dealIt's also important to consider how you dealwith customer issues and customer service.with customer issues and customer service.

On the administrative and strategic side of On the administrative and strategic side of your business, it's also important to adopt anyour business, it's also important to adopt anethical approach which takes account of ethical approach which takes account of your various responsibilities as a businessyour various responsibilities as a business - -

to shareholders, employees and theto shareholders, employees and thecommunity at large.community at large.




Ethics is no doubt an important for anyEthics is no doubt an important for anyentrepreneur to study, but it also has a wider entrepreneur to study, but it also has a wider application throughout organizations.application throughout organizations.



Benefits of business ethics for anBenefits of business ethics for anorganizationorganization

If any C EO¶s who implement ethics program inIf any C EO¶s who implement ethics program inhis company in the name of maximizing longhis company in the name of maximizing longterm profits and fostering the health of histerm profits and fostering the health of hisorganizations. Benefits of an ethics programorganizations. Benefits of an ethics programinclude:include:--

Providing organizational guidelines for businessProviding organizational guidelines for businessintegrity in turbulent times.integrity in turbulent times.Helping employees deal with ethical issues theyHelping employees deal with ethical issues theyface daily on the job.face daily on the job.




Building solid company teamwork andBuilding solid company teamwork and productivity. productivity.C reating an insurance policyC reating an insurance policy ± ± to helpto helpensure that company policies andensure that company policies and

procedures are legal. procedures are legal.




Avoiding criminal ³acts of omission´ whichAvoiding criminal ³acts of omission´ whichcan lower potential fines.can lower potential fines.

Reinforcing the values associated withReinforcing the values associated withquality management, strategic planning, andquality management, strategic planning, anddiversity management.diversity management.

Promoting a strong public image.Promoting a strong public image.Improving society.Improving society.It is the right thing to do.It is the right thing to do.



PRESENTATION C ONTINUED BY«.PRESENTATION C ONTINUED BY«.

MUHAMMAD YOUNISMUHAMMAD YOUNISROLL NO= 35ROLL NO= 35



Relationship between Ethics andRelationship between Ethics andProductivityProductivity

One great leader said that:One great leader said that:- -³³Show me a people composed of vigorous, sturdy individuals,

of men and womenhealthy in mind and body,- courteous, brave, industrious, self-reliant, purposeful inthought as well as in action; imbued with sound patriotismand a profound sense of righteousness, with high social ideals and strong moral fiber, and I will show you a

great nation that will not be submerged.´




Its mean that a nation is built on theIts mean that a nation is built on thecharacter of its people and its institutions.character of its people and its institutions.

Relating this to the nation¶s goal, ethics,Relating this to the nation¶s goal, ethics,therefore, has a positive role in stimulatingtherefore, has a positive role in stimulating

productivity. productivity.




For individuals and organizations, ethicsFor individuals and organizations, ethicsmotivates us to look inward and to applymotivates us to look inward and to applyour sense of right or wrong in whatever our sense of right or wrong in whatever individuals and organizations do whether atindividuals and organizations do whether athome, in the office, in the marketplace, inhome, in the office, in the marketplace, in

the streetsthe streets




In an environment where tough competition isIn an environment where tough competition isthe norm and where primary concerns arethe norm and where primary concerns are

profits and survival, some may be misled into profits and survival, some may be misled into believing that ethics and productivity are believing that ethics and productivity are

irreconcilable propositions.irreconcilable propositions.




We are seeing the rise of a school of thoughtWe are seeing the rise of a school of thoughtcalled ethical management, the underlyingcalled ethical management, the underlying

premise of which is that companies do not premise of which is that companies do nothave to cheat or circumvent laws in order tohave to cheat or circumvent laws in order towin.win.




Social responsibilities are becoming as much aSocial responsibilities are becoming as much a part of corporate vision as the business part of corporate vision as the business

imperatives. Industry sectors and associationsimperatives. Industry sectors and associationsare crafting their own codes of conduct andare crafting their own codes of conduct andself self--regulating or self policing mechanismsregulating or self policing mechanisms

The studies shows that these successfulThe studies shows that these successfulcompanies are the ones that exhibit ethicallycompanies are the ones that exhibit ethicallycorrect and socially responsible practices andcorrect and socially responsible practices andnorms.norms.




OWAIS AHMEDOWAIS AHMED

ROLL NO= 38ROLL NO= 38



Language in BusinessLanguage in Business

It¶s worth remembering that in daily conversationIt¶s worth remembering that in daily conversationthe words and phrases we choose to select arethe words and phrases we choose to select are

indicators of our thinking and our intentions. Byindicators of our thinking and our intentions. Byspeaking µthe same language¶ as our clients, wespeaking µthe same language¶ as our clients, weincrease the chance of building rapport andincrease the chance of building rapport andavoiding miscommunications.avoiding miscommunications.If a client is speaking in predominantly visualIf a client is speaking in predominantly visuallanguage, then as a salesperson you will buildlanguage, then as a salesperson you will build

better rapport if you switch to using visual better rapport if you switch to using visuallanguage as well.language as well.



Language in BusinessLanguage in Business

If you run a business where most communicationIf you run a business where most communicationtakes place over the phone, it¶s worthtakes place over the phone, it¶s worth

remembering that your staff are working primarilyremembering that your staff are working primarilyin an auditory medium and the following elementsin an auditory medium and the following elementsthen determine the outcome of each interaction:then determine the outcome of each interaction:C ontentC ontent ± ± what you say.what you say.TonalityTonality ± ± how you phrase what you say.how you phrase what you say.V olumeV olumePacePace ± ± the speed and rhythm of what you say.the speed and rhythm of what you say.



Language in customer serviceLanguage in customer servicesituationssituations

There is an old saying µThe meaning of There is an old saying µThe meaning of what you say is what people hear¶.what you say is what people hear¶.Sometimes the communicator is not fullySometimes the communicator is not fullyaware that particular phrases do not conveyaware that particular phrases do not conveythe original intention of the communication.the original intention of the communication.



Language in customer serviceLanguage in customer servicesituationssituations

For examples if any manager repeatedly used theFor examples if any manager repeatedly used the phrase µI¶ll try to¶, which is one of many phrases phrase µI¶ll try to¶, which is one of many phrases

that suggest that the intended action is not going tothat suggest that the intended action is not going tooccur.occur.Other examples are:Other examples are:"Hopefully""Hopefully""All being well""All being well""We¶ll try to""We¶ll try to""All things being equal""All things being equal"

"We¶ll aim to"We¶ll aim to ""



IMPORTANCE OF COMMUNICATION INIMPORTANCE OF COMMUNICATION INORGANIZATIONORGANIZATION

C ommunication in organizations encompasses allC ommunication in organizations encompasses allthe means, both formal and informal, by whichthe means, both formal and informal, by whichinformation is passed up, down, and across theinformation is passed up, down, and across thenetwork of managers and employees in anetwork of managers and employees in a

business. business.

It is not possible to have human relationsIt is not possible to have human relationswithout communication. However, good andwithout communication. However, good andeffective communication is required not only for effective communication is required not only for good human relations but also for good andgood human relations but also for good andsuccessful business.successful business.




For managerFor manager ± ± employee relations:employee relations:Effective communication of information andEffective communication of information and

decision is an essential component for decision is an essential component for managementmanagement- -employee relations. The manager employee relations. The manager cannot get the work done from employees unlesscannot get the work done from employees unlessthey are communicated effectively of what hethey are communicated effectively of what he

wants to be done?wants to be done?

He should also be sure of some basic facts such asHe should also be sure of some basic facts such ashow to communicate and what results can behow to communicate and what results can beex ected from that communication.ex ected from that communication.




For motivation and employee morale:For motivation and employee morale:C ommunication is also a basic tool for motivation,C ommunication is also a basic tool for motivation,

which can improve morale of the employees in anwhich can improve morale of the employees in anorganization.organization.

Inappropriate or faulty communication amongInappropriate or faulty communication amongemployees or between manager and hisemployees or between manager and hissubordinates is the major cause of conflict and lowsubordinates is the major cause of conflict and lowmorale at work. Manager should clarify tomorale at work. Manager should clarify toem lo ees about what is to be done.em lo ees about what is to be done.



K ey ideas to remember aboutK ey ideas to remember aboutcommunication:communication:

The message you are trying to convey may notThe message you are trying to convey may notnecessarily be the one that the employee¶s endnecessarily be the one that the employee¶s end

up with.up with.

The way that you say things is as important, or The way that you say things is as important, or more important, than what you are saying.more important, than what you are saying.

Employees believe more about your bodyEmployees believe more about your bodylanguage while you are talking, than they dolanguage while you are talking, than they do

about the words you are saying.about the words you are saying.




You must make sure the employee got theYou must make sure the employee got themessage you intended; ask them!message you intended; ask them!

If what you are saying, or the way you areIf what you are saying, or the way you aresaying it, makes the employee defensive,saying it, makes the employee defensive,

he/she will stop listeninghe/she will stop listening




When you are listening, be respectful andWhen you are listening, be respectful andattentive.attentive.

It is your responsibility to make sure the twoIt is your responsibility to make sure the two- -way communication between you and your way communication between you and your employees is working!employees is working!




When you are listening, don¶t interrupt or When you are listening, don¶t interrupt or assume you know what the employee isassume you know what the employee isgoing to say.going to say.

When you are the listener, concentrate onWhen you are the listener, concentrate on

what is being said. Don¶t become distractedwhat is being said. Don¶t become distracted

buss.communication ii(2) presentation bs 4

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