business growth_down under-presentation w video
DESCRIPTION
How To Achieve Business Growth Sally Powell –General Manager Strategy Steve Jones –Chief Operating Officer G’day USA •Planning •Walking in your Customer’s Shoes •Diversification •Partnerships •A new way of thinking Growth ? “You Can Have Any Color As Long As It Is Black” Henry Ford 200K 470K 4,820K 6,930K 3,640K INSERT VIDEO HERE PLEASE –TO BE PROVIDED BY SALLY Bedford Today Planning “Always plan ahead. It wasn't raining when Noah built the ark” Richard CushingTRANSCRIPT
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How To Achieve Business Growth
Sally Powell – General Manager Strategy Steve Jones – Chief Operating Officer
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G’dayUSA
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• Planning
• Walking in your Customer’s Shoes
• Diversification
• Partnerships
• A new way of thinking
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Growth ?
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“You Can Have Any ColorAs Long As It Is Black”
Henry Ford
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200K
1,900K1,510K
470K
4,820K
6,930K
3,640K
Australian Population by State
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Bedford Today
INSERT VIDEO HERE PLEASE – TO BE PROVIDED BY SALLY
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Planning
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“Always plan ahead. It wasn't raining when Noah built the ark”
Richard Cushing
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Planning The importance of being Strategic – To Drive Sales and Results
Vision
Strategy
Environment
Structure Climate People Results
Systems
Management Style
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Walking in your Customer’s Shoes
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Where we were…OUR• A professional manufacturing business that produced
quality products…and sold them to the retail sector.
• Focused on a range of manufacturing KPI’s to meet budget and Bedford’s management expectations.
• Our Sales• Our GP Our Budget• Our NP• Our Inventory Levels
• Not to say we weren’t Customer Focused…1/2 of the Chain
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• Meetings with Buyers….. “sell out not in”
• Customer’s willingness to share scanned data…KPI Report
Strategic Retailing and Management Course• An understanding Strategic Retailing and the importance of
having the right Strategy
• Strategic Models Available, Homan’s Model, Pentagon and Triangle (8 ways to win), Strategic Profit Model, Strategic Resource Model (SRM) and the Profit Wedge
• The link to improved results for BOTH Organizations
• Jim Who??
Paradigm Shift
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Jim Who..??............• GMROI – Gross Margin Return on Inventory
Stock to Sales Ratio• GMROS – Gross Margin Return on Space
Merchandise Intensity• GMROL – Gross Margin Return on Labor
Service Intensity
The data is invaluable and helps US to drive THEIR Business‘walking in your customer’s shoes’
Measurement
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A Better Understanding - RetailTurning Triangles into Diamonds
Drives product mix, increases sales and profit.
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Learnings….EST Retailers
• LowEST prices drives our efficiency• HighEST quality drives our quality• BEST value drives our offer• EasiEST to get to drives our delivery• HottEST fashions drives our NPD• BroadEST assortment drives our NPD• FastEST service drives our inventory levels• FriendliEST staff drives our POS• NicEST layout and design drives our merchandising
Our Customers Bedford
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“Someone calling themselves a customer
says they want something called service.”
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Diversity
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Partnerships
"Holy strawberries Batman! We're in a jam!"
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• Most opportunities are on the East Coast of Australia where the population is concentrated.
• Decisions for Australia are made by Head offices on the East Coast.
• Companies are seeking preferred suppliers to manage projects Nationally, in every State/Territory.
• Specifically, increasing demand for work to be completed in Sydney... Doubling each year for the last 2 years.
Case Study: Bedford Packaging
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• Offer National co-packing solutions.• Seek out blue-chip customer to build credibility.• Invest in modern equipment and allocate capital to
invest in new opportunities.• Start to build a portfolio showing experience
managing large contracts over multiple sites.• CRM - Customer focussed attitude from senior
management down.• Gain 3rd party quality endorsement and gain
accreditation to quality standards such as OHS 4801, HACCP and ISO.
The Strategy...
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• Discussions with other disability organizations (sheltered employers) Nationally.
• Options for expansion– Subcontractor Model;– Merger(s);– Joint Venture; – Acquisitions; or– Greenfield site(s)
• Create opportunities to bring work directly into our state (SA).
• Challenge - finding partners with same attitudes and performance with regard to quality and production.
Expansion
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Partners
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• Further Automation
• National Project Management
• Move into Logistics
• Sydney base on the East Coast
Future
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FAT CHANCE
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Thoughts on Partnerships
“Snowflakes are one of nature’s most fragile things, but just look what they can do when they stick together.”
Vesta M. Kelly
“Alone we can do so little; together we can do so much.” Helen Keller
“The secret is to gang up on the problem, rather than each other.” Thomas Stallkamp
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Courage
What would you attempt to do
if you knew you couldn’t fail
Unknown
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and the results are ...
Bedford Furniture2006 2011 600% growth
Bedford Community Employment (CareerSystems)
2006 2011 1300% growth
Bedford Packaging2006 2011 1% growth
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Questions
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Session Evaluation Information
SESSION TITLE: Success
SESSION CODE: CRP-T1045