business communication. definition of communication the word “communication” comes from the...
DESCRIPTION
Definition of Business Communication Communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.TRANSCRIPT
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Business Communication
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Definition of Communication The word “communication” comes
from the Latin word “communis”, which means common. When the individuals communicate, they try to establish a common understanding between or among themselves. Business communication is the process of establishing a common understanding between or among people within a business environment.
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Definition of Business Communication Communication used to promote a
product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relying between a supply chain, for example the consumer and manufacturer.
![Page 4: Business Communication. Definition of Communication The word “communication” comes from the Latin word “communis”, which means common. When the individuals](https://reader036.vdocuments.us/reader036/viewer/2022062412/5a4d1b057f8b9ab05998827c/html5/thumbnails/4.jpg)
The Importance of Communicating Effectively
Getting Jobs You Want Gaining promotions Providing Leadership Being Productive on the Job Relating Positively to Others Assuring the Success of Your
Organization
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Goals of Business Communication
1. Receivers Understanding2. Receivers Response 3. Favorable Relationship4. Organizational Goodwill
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Goals of Communication Receivers Understanding
“No one plans for a meeting like you do?”
“Will you join me for lunch?”
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Goals of Communication Receivers Response
Face to face Ask directly for specificresponse
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Goals of CommunicationReceivers Response
Written Message
“If you have any questions about the entitlement or how we have arrived at it, please call the Customers Support Office on the number 08456 077 577 or access the website www.studentfinancedirect.co.uk .’’
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Goal of CommunicationFavorable Relationship
Positively Personally Professionally
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Goal of CommunicationOrganizational Goodwill
“Would you prefer a refund or a replacement “
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