building your dream
TRANSCRIPT
BUILDINGYOUR DREAM
TABLE OF CONTENTS
A N N U A L R E P O R TPT Bank Mandiri (Persero) Tbk.
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
33
BUILDING YOUR DREAM
A RICH HERITAGE
“With a long history within the Indonesia banking sector, Bank
Mandiri has been supporting the growth
and development of our national economy
and the public and private sectors in
Indonesia.”
Ann
ual
Rep
ort
2010
P
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ank
Man
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(P
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ro)
Tbk
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uild
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Your
Dre
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4
A R
ICH
HE
RITA
GE
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
5
AWARDS
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
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AW
AR
DS
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
7
AWARDS
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
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Your
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AW
AR
DS
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
9
FINANCIAL HIGHLIGHTS
Ann
ual
Rep
ort
2010
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NUMBER OF EMPLOYEES NUMBER OF DOMESTIC BRANCHES
FIN
AN
CIA
L H
IGH
LIG
HT
SA
nnual Report 20
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ersero) Tbk. | B
uilding Your Dream
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NUMBER OF ATM – LINKSNUMBER OF ATMS
NUMBER OF DEPOSIT ACCOUNTS
BANK MANDIRI PROFILE
Ann
ual
Rep
ort
2010
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VISION, MISSION& CORPORATE CULTURE
BA
NK
MA
ND
IRI P
RO
FIL
EA
nnual Report 20
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ersero) Tbk. | B
uilding Your Dream
13
SHARE HIGHLIGHT
Ann
ual
Rep
ort
2010
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ank
Man
diri
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ro)
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uild
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INF
OR
MA
SI P
ER
US
AH
AA
NS
HA
RE
HIG
HL
IGH
TA
nnual Report 20
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ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
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Ann
ual
Rep
ort
2010
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ank
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16
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st
ru
ct
ur
eA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
17
OR
GA
NiZ
AT
iON
ST
Ru
CT
uR
e
Message from The President Commissioner
EDWIN GERUNGANPresident Commissioner and Independent Commissioner
Ann
ual
Rep
ort
2010
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ank
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erse
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The successful completion of our transformation process does not depend solely on correct and focused business strategies, but also on consistency and discipline in developing good corporate governance (GCG) at a time of accelerating growth and increasing business complexity. In 2010, the Board of Commissioners endeavored to be more anticipatory in developing GCG and in exercising supervision of the internal control system in a manner commensurate with the development of our businesses in this era of transformation.
ME
SS
AG
E F
RO
M T
HE
PR
ES
IDE
NT
CO
MM
ISS
ION
ER
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
19
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
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uild
ing
Your
Dre
am
20
ME
SS
AG
E F
RO
M T
HE
PR
ES
IDE
NT
CO
MM
ISS
ION
ER
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
21
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
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erse
ro)
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uild
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22
BO
AR
D O
F C
OM
MIS
SIO
NE
RS
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
23
Board of Commissioners
BOARD OF COMMISSIONERS
EDWIN GERUNGANPresident Commissioner and
Independent Commissioner
MUCHAYATDeputy President Commissioner
Ann
ual
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ort
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MAHMUDDIN YASINCommissioner
CAHYANA AHMADJAYADICommissioner
BO
AR
D O
F C
OM
MIS
SIO
NE
RS
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
25
GUNARNI SOEWOROIndependent Commissioner
PRADJOTOIndependent Commissioner
BOARD OF COMMISSIONERS
Ann
ual
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KRISNA WIJAYAIndependent Commissioner
BO
AR
D O
F C
OM
MIS
SIO
NE
RS
Annual R
eport 2010
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Bank M
andiri (Persero) T
bk. | Building Your D
ream
27
Message from The President Director
ZULKIFLI ZAINIPresident Director
Ann
ual
Rep
ort
2010
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Bank Mandiri’s business goal for the next five years is to accelerate market penetration so as to become the leading player in the wholesale transaction banking, retail deposit and payment, and retail financing segments. We are convinced that with determination and consistency, our focus on these three areas will generate growth and improve profitability so as to support our vision of making Bank Mandiri one of the top 5 banks in Asean by the end of 2014, and one of the top 3 by the end of 2020, in terms of market capitalization. Our determination to achieve this vision is a concrete manifestation of our commitment to providing maximum return to our customers, shareholders and stakeholders in a comprehensive, consistent and sustainable manner over the long term.
ME
SS
AG
E F
RO
M T
HE
PR
ES
IDE
NT
DIR
EC
TO
RA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
29
lending of Rp41.9 trillion, or 24.7%
year on year, higher than the 22.8%
growth recorded by the banking
sector in general. As a result, Bank
Mandiri’s total lending expanded
from Rp198.5 trillion in 2009 to
Rp246.2 trillion last year. This
relatively high level of growth was
backed by good risk management
and asset quality, as reflected by a
decline in our gross NPL from 2.79%
to 2.42%. Regarding third party
funds, besides being the bank with
the highest level at Rp362.2 trillion,
Bank Mandiri also managed to
attract increased low-cost funding
-- up from Rp186.5 trillion in 2009 to
Rp202.0 trillion last year. This once
again highlights the fact that Bank
Mandiri is ahead of the competition
in the operating and payroll
accounts areas, whether regarding
quality of our service, scope of
our branch network, capacity of
our electronic channels, or the
development of our business chain.
In addition, Bank Mandiri’s fee-based
income in 2010 increased by Rp5.7
trillion over the previous year to
Rp8.7 trillion. This was the result
of our efforts to grow fee-based
income through such things as
payment, import and forex services.
The contribution of our six
subsidiaries to fee-based income
showed a phenomenal improvement,
with their total net profit soaring to
Rp1.1 trillion, or 11.8% of the Bank’s
total net profit, representing an
increase of 66% compared with
the previous year. Bank Mandiri
also achieved majority ownership
of AXA Mandiri in 2010 after
increasing its stake from 49% to
51%. It is expected that this will help
accelerate the development of the
insurance business at Mandiri Group,
backed by the Group’s extensive
service network and customer
base. The prospects for the
bancassurance business currently
look good, and AXA Mandiri has to
date successfully managed to grow
its business by a spectacular 115.3%
(growth in annual first year premium
volume) and its profit by 127% from
Rp211.4 billion to Rp479.9 billion. In
the shariah banking segment, Bank
Syariah Mandiri saw its profit soar to
Rp418.5 billion in 2010, representing
an increase of 43.8% over the
previous year, and has been able to
consolidate its position as leader in
the shariah market with a market
share of 33.2% by assets. The highly
satisfactory outcomes achieved by
these subsidiaries are the result
of our focus on the development
of Bank Mandiri’s non-organic
businesses, a focus that will be
consistently maintained in the years
to come by availing of promising
opportunities as they arise. This
focus represents a response to the
challenge of realizing Bank Mandiri’s
vision of becoming “The Most
Admired and Progressive financial
Institution,” and has successfully
positioned the Company as market
leader in various segments of the
financial services industry, including
insurance, securities, consumer
finance and shariah banking.
Our outstanding achievements
in 2010 provide an opportunity
for us to reflect on the progress
of the transformation process at
Bank Mandiri, which will continue
until 2014. To achieve our vision of
achieving a market capitalization
of more than Rp225 trillion and
taking a place among the top 5
banks in Asean by the end of
2014, and the top 3 by the end of
2020, discipline and consistency
in all areas will need to constantly
be at the forefront of our minds.
The improvements we intend to
cover a wide range of aspects that
will have a profound impact on
whether our not the transformation
at Bank Mandiri proves to be
successful over the long term.
These aspects include human
resources and corporate culture,
improved risk management, the
application of good corporate
governance, modernization of our IT
infrastructure, the expansion of both
our conventional branch network
and our electronic network, and
greater operational efficiency and
automation. These improvements
are not only necessary for the
purpose of strengthening the
organization’s fundamentals as
part of the transformation process,
but also for improving the quality
of the services we provide to our
customers. The fact that Bank
Mandiri has been ranked first for
the quality of its service for three
years in a row is ample testimony
to our continuing determination to
improve.
The challenges facing us are
more onerous than ever, including
increasingly tight competition
resulting from aggressive expansion
by our competitors, increasing
complexity of banking products,
which are becoming more closely
integrated with the products of
other industries, rapid advances
in banking technology, tighter
regulation of the banking sector,
domestic and international financial
and macroeconomic dynamics,
Ann
ual
Rep
ort
2010
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ank
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diri
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erse
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uild
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am
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ME
SS
AG
E F
RO
M T
HE
PR
ES
IDE
NT
DIR
EC
TO
RA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
31
Ann
ual
Rep
ort
2010
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T B
ank
Man
diri
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erse
ro)
Tbk
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uild
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ME
SS
AG
E F
RO
M T
HE
PR
ES
IDE
NT
DIR
EC
TO
RA
nnual Report 20
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T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
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Ann
ual
Rep
ort
2010
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ank
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erse
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We will be focusing on the following
aspects in particular during 2011:
1. Strengthening our corporate
culture through the second stage
of our cultural transformation,
namely, by stressing that
corporate culture represents
the realization of corporate
cultural values as translated into
behaviors, symbols and systems,
with the objective of inculcating
specific behaviors among Bank
Mandiri staff that are in line
with our vision of becoming a
regional player. We believe that
corporate culture constitutes
one of the principal foundations
that will allow Bank Mandiri to
grow aggressively while at the
same time continuing to offer
top-quality services. We will
inculcate the conviction in every
employee that corporate culture
is something that is planted and
grows in our words, thoughts
and actions on a daily basis,
predicated upon Trust, Integrity,
Professionalism, Customer Focus
and Excellence so as to allow
us to produce the best possible
outcomes.
2. Strengthening business
development with the focus
being on strategic alliances in
the wholesale banking, retail
payments & deposits, and retail
financing sectors, particularly in
industries that are characterized
by extensive value chains.
Building on our successes in
2010, in 2011 we will maintain
consistency in growing our
business so as to improve our
integrated wholesale transaction
banking services and expand
our retail payment and deposit
services in order to strengthen
our low-cost funds base, develop
retail financing, particularly in
the consumer and micro banking
segments, develop synergies
and alliances between strategic
business units (SBUs), and
optimize synergies with our
subsidiaries.
To grow our wholesale
transaction business, we will
focus on cash management,
trade finance, bank guarantees,
remittances and foreign
exchange transactions, with the
orientation being to encourage
revenue growth from fee-based
business while at the same time
increasing the floating of low-
cost fund operating accounts).
In 2011, we will also develop our
strategic value chain so as to
be more responsive to business
opportunities all along the value
chains of potential customers
that to date have not been
optimally targeted. The entire
value chains of our customers will
be locked through Bank Mandiri
products and services, including
both principal and subsidiary
value chains, so as to significantly
increase our share of customer
wallet. We will focus more on
customers that have extensive
value chains so as to optimize
the potential for cross-selling and
product bundling.
3. In order to support business
growth and provide the best
possible services to all customer
segments, particularly the retail,
consumer and commercial
segments, our network
development strategy will focus
on selectively increasing the
number of branch offices both at
home and overseas, increasing
the number of functional offices,
expanding our ATM network, and
augmenting our other customer
service networks as part of what
we like to think of as a quantum
leap forward. Regarding the
expansion of such network /
distribution infrastructure, we
will continue to maintain our
operational efficiency at a cost
efficiency ratio of under 40%.
4. We will strengthen risk
management in every bank
operation during the course
of 2011, particularly regarding
promoting growth in Bank
Mandiri’s three business focuses,
through the application of
prudential principles to act as
a counterbalance to the rapid
growth in the types and the
scope of businesses in the
banking industry – a process
characterized by the increasing
complexity of risk. In addition,
we will also strengthen risk
management so as to anticipate
adverse impacts on the global
and domestic economies, as well
as fluctuations in macro and
market indicators during 2011.
5. We will maintain our outward-
looking orientation so as to
ensure we achieve our targeted
market share, not only to achieve
our internal targets, but also to
see off the competition. We shall
also continue to press ahead
with benchmarking to ensure
the provision of international-
me
ss
ag
e f
ro
m t
he
pr
es
ide
nt
dir
ec
to
rA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
35
Ann
ual
Rep
ort
2010
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T B
ank
Man
diri
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erse
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36
Directors & EVP Coordinators
DIR
EC
TO
RS
& E
VP
CO
OR
DIN
AT
OS
RA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
DIRECTORS
ZULKIFLI ZAINIPresident Director
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
41
DIR
EC
TO
RS
RISWINANDIDeputy President Director
ABDUL RACHMANManaging Director Institutional
Banking
DIRECTORS
SENTOT A. SENTAUSAManaging Director Risk
Management
THOMAS ARIFINManaging Director Treasury,
Financial Institutions & Special Asset Management
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
42
BUDI G. SADIKINManaging Director Micro & Retail
Banking
OGI PRASTOMIYONOManaging Director Compliance
and Human Capital
DIR
EC
TO
RS
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
43
SUNARSOManaging Director Commercial &
Business Banking
PAHALA N. MANSURYManaging Director Finance & Strategy and Chief Financial
Officer
DIRECTORS
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
44
FRANSISCA N. MOKManaging Director Corporate
Banking
KRESNO SEDIARSIManaging Director Technology &
Operations
DIR
EC
TO
RS
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
45
MANSYUR S. NASUTIONEVP Coordinator Consumer Finance
HARYANTO T. BUDIMANEVP Coordinator Change
Management Office
EVP COORDINATORS
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
46
RIYANI T. BONDANEVP Coordinator Internal Audit
EV
P C
OO
RD
INA
TO
RS
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
47
MACRO ECONOMIC DEVELOPMENT IN 2010
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
48
MA
CR
O E
CO
NO
MIC
DE
VE
LOP
ME
NT
IN 2
010
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
49
MACRO ECONOMIC DEVELOPMENT IN 2010
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
50
MA
CR
O E
CO
NO
MIC
DE
VE
LOP
ME
NT
IN 2
010
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
51
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
52
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
53
MANAGEMENT’S
DISCUSSION AND ANALISIS
OF FINANCIAL STATEMENT
AND OPERATING RESULT
RISWINANDIDeputy President Director
Earnings per share increased 28.4% to Rp439 in 2011 from Rp342 in 2008. Profit from operations reached Rp13,737 billion, while net profit increased by 28.8% to Rp9.218 billion.
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
5454
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
5555
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Bank Mandiri State-owned Bank Private BanksAnn
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
5656
(%) 25
20
15
10
5
0
Bank Mandiri State-owned Bank Private Banks
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
5757
Bank Mandiri State-owned Bank Private Banks
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
5858
(%) 25
20
15
10
5
0
Bank Mandiri State-owned Bank Private Banks
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
5959
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
6060
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
6161
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
6262
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
6363
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
6464
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
6565
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
6666
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
6767
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
6868
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
6969
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
7070
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
7171
(Rp. Billion)
(Rp. Billion)
(Rp. Billion)
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
7272
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
7373
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
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Dre
am
7474
RESTRUCTURED LOANS
Previously restructured loans
accounted for 6.5% of our total loans
as of 31 December 2010, or Rp14,291
billion, a Decrease of 16.4% from
Rp17,104 billion as of 31 December
2009.
Notes:
1) Other restructuring schemes mainly involve reduction of interest rates, rescheduling of unpaid interest and extension of repayment
periods for unpaid interest
LOANS by TypE Of RESTRUCTURiNg AS Of 31 DECEmbER 2009 AND 2010
RESTRUCTURED LOAN mOVEmENT iN 2010
BALANCE AT THE BEGINNING OF YEAR (Rp. Billion) 17,104
Additional Restructuring 1,166
Repayments (1,623)
Written-0ff (769)
Others 1) 1,626
BALANCE AT THE END OF YEAR (Rp. Billion) 14,252
Notes:
1) Includes partial payments, foreign currency translation effects and
fluctuation in working capital facilities.
20102009 %
Rp. Billion
Long-term Loans with option to convert Debt to equity 190 175 1.2
Additional Loan Facilities 295 101 0.7
Extension of Loan Maturity Dates 6,764 7,020 49.3
Extension of Loan Maturity Dates and Reduction of Interest Rates 310 300 2. 1
Extension of Loan Maturity Dates and others Restructuring Rates 1) 9,546 6,656 46.7
Total 17,104 14,252 100
TotalforexRupiahColl
Outstanding
%
Subtotal Consumer 30,702 - 30,702 14.0
Non performing loan 648 - 648 2. 1
FINANCIAL INSTITUTION COVERAGE & SOLUTION
(FICS) 1 224 489 713 50.8
2 - 110 110 7.8
3 - 342 342 24.3
4 - - - -
5 - 240 240 17. 1
Subtotal FICS 224 1 , 1 8 1 1,405 0.6
Non performing loan - 582 582 41.4
Total Kredit 180,178 38,855 219,032
Rp. Billion
ma
na
gem
ent d
iscu
ssio
n a
nd
an
alys
is o
f fina
ncia
l statemen
t an
d o
perating
resu
ltA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
7575
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
7676
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
7777
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
7878
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
7979
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
8080
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
8181
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
8282
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
8383
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
8484
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
8585
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
8686
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
8787
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
8888
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
8989
MANAGEMENT DISCUSSION AND ANALYSIS OF FINANCIAL STATEMENT AND OPERATING RESULT
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
9090
MA
NA
GEM
ENT D
ISCU
SSIO
N A
ND
AN
ALYS
IS O
F FINA
NCIA
L STATEMEN
T AN
D O
PERATING
RESU
LTA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
9191
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
92
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
93
GOOD CORPORATEGOVERNANCE
SUPERVISORY REPORTTHE BOARD OF COMMISSIONERS
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
9494
SU
PE
RV
ISO
RY
RE
PO
RT
TH
E B
OA
RD
OF
CO
MM
ISS
ION
ER
SA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
9595
SUPERVISORY REPORTTHE BOARD OF COMMISSIONERS
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
9696
SU
PE
RV
ISO
RY
RE
PO
RT
TH
E B
OA
RD
OF
CO
MM
ISS
ION
ER
SA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
9797
SUPERVISORY REPORTTHE BOARD OF COMMISSIONERS
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
9898
SU
PE
RV
ISO
RY
RE
PO
RT
TH
E B
OA
RD
OF
CO
MM
ISS
ION
ER
SA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
9999
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
100100
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
101101
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
102102
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
103103
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
104104
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
105105
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
106106
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
107107
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
108108
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
109109
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
110110
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
111111
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
112112
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
113113
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
114114
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
115115
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
116116
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
117117
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
118118
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
119119
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
120120
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
121121
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
122122
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
123123
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
124124
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
125125
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
126126
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
127127
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
128128
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
129129
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
130130
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
131131
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
132132
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
133133
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
134134
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
135135
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
136136
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
137137
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
138138
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EG
OO
D C
OR
PO
RA
TE
GO
VE
RN
AN
CE
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
139139
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
140140
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
141141
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
142142
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
143143
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
144144
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
145145
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
146146
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
147147
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
148148
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
149149
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
150150
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
151151
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
152152
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
153153
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
154154
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
155155
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
156156
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
157157
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
158158
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
159159
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
160160
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
161161
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
162162
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
163163
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
164164
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EG
OO
D C
OR
PO
RA
TE
GO
VE
RN
AN
CE
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
165165
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
166166
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
E
Funding For Social and Political activitieS
A. For social activities as follows:
Funding For social
no. activities amount (rp.)
1. Cheap Market Program for Idul FItri 1431H 295,547,550
(sale of discounted essential commodities)
2. Blood donor drives in 6 Bank Mandiri groups in Jakarta 337,338,800
3. Planting of 500,000 trees program involving 10 Regional Offices 1,284,9 14 ,004
4. 500 golden teak saplings for distribution in Semarang 12,500,000
5. Planting of 2,500 trees in Bangkinang – Medan 35,000,000
6. Fruit tree saplings for Educational Gardens 63,000,000
Research and Tourism at Tanjung Pura University (UNTAN), Pontianak
7. Mangrove seeds as part of protection in Go Green 1 Million Trees for a 51,550,000
Healthy Environment – in collaboration with Himpunan
Keluarga Rembang – Jabodetabek
8. Mandiri Education Program – teaching in 219 schools (elementary up 2,801, 2 1 1 , 1 9 2
to high school), and 13 universities, and Mandiri Performance
Scholarships for 260 students at 13 third level institutes
9. Mandiri Enterpreneurship Workshops in Ambon and Jayapura 3,040,474,014
10. Mandiri Entrepreneurship Incubator and Training for 120 third 2,814,952,289
level institute lecturaers – Mandiri Officer Program
11. Mandiri Young Entrepreneurship Awards Program 2009 876,378,774
12. Workshop, Penganugerahan WM 2009, 5,808, 6 5 1 ,0 1 2
Launching Entrepreneurship Modules and Mandiri Expo 2010
13. WM Awards Program 2010 2,790,785,708
14. Bootcamp 2010 program for winners and finalists of WM 2007-2009 575,545,750
15. Training and Coaching Program for winners / finalists of WM 2009 in 2,620,874, 1 9 9
collaboration with ActionCOACH
total 23,408,723,292
B. For political activity : NONE
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
167167
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
168168
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
169169
GOOD CORPORATEGOVERNANCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
170170
GO
OD
CO
RP
OR
AT
E G
OV
ER
NA
NC
EA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
171171
CORPORATE SOCIALRESPONSIBILITY
The Corporate Social Responsibility (CSR) strategy of Bank Mandiri is comprised of Strategic Programs focused on education and Responsive Programs more oriented towards and integrated with government programs and the needs of society.
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
172172
CO
RP
OR
AT
E S
OC
IAL
RE
SP
ON
SIB
ILIT
YA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
173173
CORPORATE SOCIALRESPONSIBILITY
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
174174
CO
RP
OR
AT
E S
OC
IAL
RE
SP
ON
SIB
ILIT
YA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
175175
CORPORATE SOCIALRESPONSIBILITY
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
176176
CO
RP
OR
AT
E S
OC
IAL
RE
SP
ON
SIB
ILIT
YA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
177177
CORPORATE SOCIALRESPONSIBILITY
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
178178
CO
RP
OR
AT
E S
OC
IAL
RE
SP
ON
SIB
ILIT
YA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
179179
CORPORATE SOCIALRESPONSIBILITY
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
180180
CO
RP
OR
AT
E S
OC
IAL
RE
SP
ON
SIB
ILIT
Y
Other Corporate Social Responsibility activities undertaken by Bank Mandiri, besides those which formed part of the Mandiri Entrepreneurship Program, were as follows:
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
181181
CORPORATE SOCIALRESPONSIBILITY
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
182182
CO
RP
OR
AT
E S
OC
IAL
RE
SP
ON
SIB
ILIT
YA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
183183
CORPORATE SOCIALRESPONSIBILITY
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
184184
CO
RP
OR
AT
E S
OC
IAL
RE
SP
ON
SIB
ILIT
YA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
185185
NON COMMISSIONERS MEMBERS OF COMMITTEES AND CORPORATE SECRETARY
TAMA WIDJAJAMember of Risk Policy Committee and Good Corporate Governance
ZULKIFLI DJAELANIMember Audit Committee
IMAM SUKARNO Member Audit Committee
SUKORIYANTO SAPUTROCorporate Secretary
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
186186
PR
ES
S R
EL
EA
SE
S
PRESS RELEASES
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
187187
PRESS RELEASES
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
188188
PR
ES
S R
EL
EA
SE
SA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
189189
PRESS RELEASES
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
190190
PR
ES
S R
EL
EA
SE
SA
nnual Report 20
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T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
191191
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
192
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
193
WHOLESALE BANKING
“The Directorate of Institutional Banking plays an active role inimproving the execution of value chains and alliances from the Government Institution/organization and State-Owned Enterpise segments and is also the principal selected partner in Fund and Investment management.”
INSTITUTIONAL BANKING
ABDUL RACHMANManaging Director Institutional Banking
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
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Dre
am
194
WH
OL
ES
AL
E B
AN
KIN
GIN
ST
ITU
TIO
NA
L B
AN
KIN
G
VOLUME OF FUND IN RUPIAHDIRECTORATE INSTITUTIONAL BANKING
VOLUME OF FUND IN FOREIGN CURRENCYDIRECTORATE INSTITUTIONAL BANKING
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
195
INSTITUTIONAL BANKING
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
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ing
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am
196
28.54trillion
“Total fund under management of
Institutional Banking.”
FUND SEGMENTATIONDIRECTORATE INSTITUTIONAL BANKING
WH
OL
ES
AL
E B
AN
KIN
GIN
ST
ITU
TIO
NA
L B
AN
KIN
GA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
197
CORPORATE BANKING
FRANSISCA N. MOKManaging Director Corporate Banking
“The strategy of Integrated Wholesale Transaction Banking and Corporate Banking continues to strengthen the organization, its human resources and its supporting infrastructure in providing tailored products/services to meet specific customer needs.”
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
198
CO
RP
OR
AT
E B
AN
KIN
GA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
199
CORPORATE BANKING
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
200
“Total funds and credit managed by
Corporate Banking.”
136trillion
CO
RP
OR
AT
E B
AN
KIN
GA
nnual Report 20
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T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
201
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
202
CORPORATE BANKING: MANDIRI SEKURITAS
MANDIRI SEKURITAS
CO
RP
OR
AT
E B
AN
KIN
GA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
203
CORPORATE BANKING: MANDIRI SEKURITAS
BOND & MTN UNDERWRITER RANKING 2010
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
204
AWARDS
CO
RP
OR
AT
E B
AN
KIN
GA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
205
COMMERCIAL & BUSINESS BANKING
SUNARSOManaging Director Commercial & Business Banking (CBB)
“In 2010, the Directorate of Commercial & Business Banking (CBB) successfully accounted for a contribution margin of Rp4, 71 Trillion. This is proof of our commitment to develop our Commercial & Business Banking in a sustainable manner.”
Ann
ual
Rep
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2010
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CO
MM
ER
CIA
L &
BU
SIN
ES
S B
AN
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GA
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COMMERCIAL & BUSINESS BANKING
Ann
ual
Rep
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2010
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“The volume of Bank Mandiri’s Trade
Finance transactions amounted.”
97.16 trillion
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L &
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Ann
ual
Rep
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2010
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CO
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L &
BU
SIN
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S B
AN
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GA
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COMMERCIAL & BUSINESS BANKING:BANK SYARIAH MANDIRI
BANK SYARIAH MANDIRI
Ann
ual
Rep
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2010
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AWARDS
CO
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CIA
L &
BU
SIN
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S B
AN
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GA
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TREASURY, FINANCIAL INSTITUTIONS AND SPECIAL ASSET MANAGEMENT
THOMAS ARIFINManaging Director Treasury, Financial Institutions and Special Asset Management (TFS)
“The Treasury, Financial Institutions and Special Asset Management Directorate plays a central role and contributes significantly to the performance of the Bank through treasury management functions that are reliable, the progressive development of international business, handling non performing loans and providing an optimal and efficient procurement process.”
Ann
ual
Rep
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2010
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TREAS
URY, FIN
AN
CIAL IN
STITUTIO
N A
ND
SPECIA
L ASS
ET MA
NA
GEM
ENT
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TREASURY, FINANCIAL INSTITUTIONS ANDSPECIAL ASSET MANAGEMENT
Ann
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Rep
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2010
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USD42.1billion
“Total customer foreign currency transactions.”
TREAS
URY, FIN
AN
CIAL IN
STITUTIO
N A
ND
SPECIA
L ASS
ET MA
NA
GEM
ENT
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Ann
ual
Rep
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2010
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TREAS
URY, FIN
AN
CIAL IN
STITUTIO
N A
ND
SPECIA
L ASS
ET MA
NA
GEM
ENT
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Ann
ual
Rep
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2010
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Annual R
eport 2010
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RETAIL BANKING
MICRO AND RETAIL BANKING
BUDI G. SADIKINManaging Director Micro and Retail Banking
“The Directorate of Micro and Retail Banking (MRB) was able to optimize its interest margin and control the cost of funds by striving for an increase in micro loan portfolios and an improvement in the composition of low-cost funds through added amassment of retail funds, in particular checking and savings products.”
MICRO AND RETAIL BANKING
Ann
ual
Rep
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2010
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MIC
RO
AN
D R
ETA
IL B
AN
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GA
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MICRO AND RETAIL BANKING
Ann
ual
Rep
ort
2010
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“Number of accounts grew 15% to 11.4
million accounts or more than 9.5 million
customers.”
11.4million
MIC
RO
AN
D R
ETA
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Ann
ual
Rep
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2010
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MIC
RO
AN
D R
ETA
IL B
AN
KIN
GA
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SUPERVISION OF SUBSIDIARIES
BANK SINAR HARAPAN BALI
PT MANDIRI MANAJEMEN INVESTASI
Ann
ual
Rep
ort
2010
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PT. AXA MANDIRI FINANCIAL SERVICES
MIC
RO
AN
D R
ETA
IL B
AN
KIN
GA
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CONSUMER FINANCE
MANSYUR S. NASUTIONExecutive Vice President (EVP) Coordinator Consumer Finance
“Over the next 5 years, the Consumer Finance Directorate is committed to becoming the market leader in virtually all consumer credit products, taking the No. 2 spot in credit card receivables and achieving a strong market share in auto loans.”
Ann
ual
Rep
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2010
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CO
NS
UM
ER
FIN
AN
CE
Annual R
eport 2010
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231
CONSUMER FINANCE
Ann
ual
Rep
ort
2010
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“Consumer Finance business grew by 30%, above the market figure of
around 25% for 2010.”
30%
CO
NS
UM
ER
FIN
AN
CE
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Ann
ual
Rep
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2010
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CO
NS
UM
ER
FIN
AN
CE
MANDIRI TUNAS FINANCE
PT. MANDIRI TUNAS FINANCE
Annual R
eport 2010
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235
Ann
ual
Rep
ort
2010
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Annual R
eport 2010
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237
CORPORATE CENTER &SHARE SERVICES
RISK MANAGEMENT
SENTOT A. SENTAUSAManaging Director Risk Management
“To achieve its long-term target of becoming the leading bank in the region, Bank Mandiri continually upgrades its risk management capabilities, in terms of improving the management of and processes involved in business risk, applying risk management tools in line with best practice, integrating risk management through Risk Management Enterprises and consolidating risk management with subsidiary companies.”
Ann
ual
Rep
ort
2010
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RIS
K M
AN
AG
EM
EN
T
BANK CREDIT GROWTH EXCHANGE RATE AND INTEREST RATE VOLATILITY
Annual R
eport 2010
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239
OVERALL STRUCTURE OF RISK MANAGEMENT GOVERNANCE
Ann
ual
Rep
ort
2010
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“The implementation of Basel II through
Enterprise Risk Management has already passed
through the application of a Standardized
Approach phase and is heading towards
the application of an Advanced Approach, which is expected to
improve the efficiency of managing capital.”
Capital Efficiency
through the application of
Basel II
RIS
K M
AN
AG
EM
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“The application of an improved credit process with more accurate and
reliable risk management has produced credit
growth above average with the level of NPL held
in check.”
Credit in the Micro segment grew by more than 35% year on year with a
NPL level below 5%.
Ann
ual
Rep
ort
2010
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CREDIT PROCESS CHANNELS AND CREDIT RISK MANAGEMENT
RIS
K M
AN
AG
EM
EN
TA
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PORTFOLIO GUIDELINE
Ann
ual
Rep
ort
2010
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RIS
K M
AN
AG
EM
EN
TA
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COMPOSITION OF CREDIT PER ECONOMIC SECTOR AS OF 31 DECEMBER 2010
Ann
ual
Rep
ort
2010
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VALUE AT RISK IN 31 DECEMBER 2010
VAR AND BACK TESTING IN 2010
Dec’09
Apr’10
Aug’10
Jan’1
0
May’10
Sep’10
Mar’10
Jun’1
0
Oct’10
Mar’10
Jul’1
0Nov
’10
Dec’10
RIS
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AN
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EM
EN
TA
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INTEREST RATE SENSITIVITY ANALYSIS
Ann
ual
Rep
ort
2010
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SECONDARY RESERVE RATIO TO PUBLICFUNDS (%)
RATIO OF LARGE CUSTOMER SAVINGS TO PUBLIC FUNDS (%)
RIS
K M
AN
AG
EM
EN
TA
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Ann
ual
Rep
ort
2010
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250
RIS
K M
AN
AG
EM
EN
TA
nnual Report 20
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251
Ann
ual
Rep
ort
2010
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252
RIS
K M
AN
AG
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EN
TA
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TECHNOLOGY & OPERATIONS
KRESNO SEDIARSIManaging Director Technology & Operations
“Customer satisfaction is always our primary focus in providing the best possible services. We provide banking services 24 x 7, a range of products and services to suit every customer segment, and security guarantees for every transaction. These will always be our primary concerns as part of the effort to make Bank Mandiri Indonesia’s most admired and most progressive financial institution.”
Ann
ual
Rep
ort
2010
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TE
CH
NO
LOG
Y A
ND
OP
ER
AT
ION
SA
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SERVICE EXCELLENCEARCHITECTURE
Ann
ual
Rep
ort
2010
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“1.177 billion of Total financial transactions
annually.”
1.177Billion
Total Account (thousand)
Total Monetary Transaction (thousand)
Total Transaction (thousand)
2006 2007 2008 2009 2010
14,000
12,000
10,000
8,000
6,000
4,000
2,000
0
2,500,000
2,000,000
1,500,000
1,000,000
500,000
0
6,37
2
7,97
4
9,31
5 10,10
4
476,
495
571,9
36 710,
416
874,
465
864,
589 1,0
34,6
48 1,275
,722
1,439
,281
11,9
35
1,177
,075
2,08
6,94
9
TE
CH
NO
LOG
Y A
ND
OP
ER
AT
ION
SA
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COMPLIANCE AND HUMAN CAPITAL
OGI PRASTOMIYONOManaging Director Compliance and Human Capital
“Strategic initiatives have been prepared by the Compliance and Human Capital Directorate to improve the productivity, engagement and competencies of our staff, and to provide added value to the company.”
Ann
ual
Rep
ort
2010
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CO
MP
LIA
NC
E A
ND
HU
MA
N C
AP
ITAL
IMPLEMENTATION OF CORPORATE CULTURE THROUGH BEHAVIOR, SYMBOLS AND SYSTEMS
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Ann
ual
Rep
ort
2010
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260
CO
MP
LIA
NC
E A
ND
HU
MA
N C
AP
ITAL
Annual R
eport 2010
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261
Ann
ual
Rep
ort
2010
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262
CO
MP
LIA
NC
E A
ND
HU
MA
N C
AP
ITAL
Annual R
eport 2010
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263
Ann
ual
Rep
ort
2010
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COMPLIANCE AND HUMAN CAPITAL
0.21 0.26
0.330.35
CO
MP
LIA
NC
E A
ND
HU
MA
N C
AP
ITAL
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eport 2010
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INTERNAL AUDIT
RIYANI T. BONDANExecutive Vice President (EVP) Coordinator Internal Audit
“The role of Internal Audit as a strategic partner will be effective if it can provide information quickly, accurately and reliably so as to assist management improve the quality of internal control, risk management and management, which in the end will ensure the achievement of all of the company’s objectives. Appropriate recommendations provide the yardsticks by which the added value provided by Internal Audit may be measured.”
Ann
ual
Rep
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2010
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INT
ER
NA
L A
UD
IT
“The DIA has launched 5 initiatives that have been built on the back of the initiatives that were implemented
during the first phase of the transformation program and which will provide a solid
platform for the rolling out of the second
stage of the program.”
5initiatives
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eport 2010
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CHANGE MANAGEMENT OFFICE
HARYANTO T. BUDIMANExecutive Vice President (EVP) Coordinator Change Management Office
“Commencing the next phase in the transformation of Bank Mandiri, Change Management Office Directorate (CMO) continues to play an active role in the implementation of strategic initiatives mainly on 4 (four) major areas: improving current business strategy, leading the new business development, supporting the Board of Directors in various strategic projects, and playing an active role as the catalyst in the development of cross-directorate initiatives.”
Ann
ual
Rep
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2010
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CH
AN
GE
MA
NA
GE
ME
NT
OF
FIC
E
SCOPE OF CHANGE MANAGEMENT OFFICE (CMO)
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269
Ann
ual
Rep
ort
2010
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270
CH
AN
GE
MA
NA
GE
ME
NT
OF
FIC
EA
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FINANCE AND STRATEGY
PAHALA N. MANSURYManaging Director Finance & Strategy and Chief Financial Officer
“In 2010, the Finance & Strategy Directorate successfully the commenced the preparation of infrastructure and strategic monitoring initiatives so as to lay the foundations for the growth of Bank Mandiri’s business in line with the Long Term Strategic plan, and laid the groundwork for the bank’s rights issue to strengthen our capital base and provide a platform of the second stage of our transformation through 2014.”
Ann
ual
Rep
ort
2010
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FIN
AN
CE
AN
D S
TR
AT
EG
YA
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Ann
ual
Rep
ort
2010
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274
FIN
AN
CE
AN
D S
TR
AT
EG
YA
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Ann
ual
Rep
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2010
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276
FIN
AN
CE
AN
D S
TR
AT
EG
YA
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Ann
ual
Rep
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2010
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278
Annual R
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PT
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279
CORPORATE INFORMATION• SHAREHOLDER INFORMATION• PRODUCTS AND SERVICES• MANAGEMENT• GROUP HEADS
SHAREHOLDER INFORMATION
Ann
ual
Rep
ort
2010
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SH
AR
EH
OL
DE
R IN
FO
RM
AT
ION
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281
SHAREHOLDER INFORMATION
Ann
ual
Rep
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2010
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SH
AR
EH
OL
DE
R IN
FO
RM
AT
ION
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283
SHAREHOLDER INFORMATION
Ann
ual
Rep
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2010
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284
SH
AR
EH
OL
DE
R IN
FO
RM
AT
ION
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285
SHAREHOLDER INFORMATION
Ann
ual
Rep
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2010
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SH
AR
EH
OL
DE
R IN
FO
RM
AT
ION
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287
SHAREHOLDER INFORMATION
Ann
ual
Rep
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2010
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288
SH
AR
EH
OL
DE
R IN
FO
RM
AT
ION
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289
SHAREHOLDER INFORMATION
Ann
ual
Rep
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2010
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290
SH
AR
EH
OL
DE
R IN
FO
RM
AT
ION
Annual R
eport 2010
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Bank M
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PRODUCTS AND SERVICES
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PR
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PRODUCTS AND SERVICES
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PR
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PRODUCTS AND SERVICES
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PR
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MANAGEMENT
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ma
na
ge
me
nt
/gR
OU
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ea
DS
group headS
group head group directorate
Jiantok Hardjiman Institutional Banking 1 Institutional Banking
Mangkoe Sasmito Institutional Banking 2 Institutional Banking
Bambang Setyogroho Corporate Banking 1 Corporate Banking
Supriyusman Corporate Banking 2 Corporate Banking
Elisabeth R. T. Siahaan Corporate Banking 3 Corporate Banking
Rafjon Yahya Corporate Banking Agro Based Corporate Banking
Alexandra Askandar Syndication & Structured Finance Corporate Banking
Novianti Hardi Corporate Transactional Banking Sales Corporate Banking
Royke Tumilaar Jakarta Commercial Sales Commercial & Business Banking
Aquarius Rudianto Reg. Commercial Sales 1 Commercial & Business Banking
Santoso B. Riyanto Reg. Commercial Sales 2 Commercial & Business Banking
Tatang Tabroni Business Banking 1 Commercial & Business Banking
Agus Fuad Business Banking 2 Commercial & Business Banking
C. Paul Tehusijarana WTB Solutions Commercial & Business Banking
Heri Gunardi Jakarta Network Micro & Retail Banking
Marwan Budiarsyah Regional Network Micro & Retail Banking
Riza Zulkifli Mass Banking Micro & Retail Banking
Rico Usthavia Frans Electronic Banking Micro & Retail Banking
Nixon L.P. Napitupulu Micro Network Development Micro & Retail Banking
Tardi Micro Business Development Micro & Retail Banking
Inkawan D. Jusi Wealth Management Micro & Retail Banking
Handayani Consumer Card Consumer Finance
Sarastri Baskoro Consumer Loans Consumer Finance
Suresh Gummalam IT Business Solutions & Applications Technology & Operations
O.C. Harry Pudjiatmoko IT Operations Technology & Operations
Chrisna Pranoto Credit Operations Technology & Operations
Herry Rukmana Central Operations Technology & Operations
Raizal Munir Electronic Channel Operations Technology & Operations
Mohammad Guntur IT Planning, Arch. & Business Continuity Plan Technology & Operations
Basu Vitri Manugrahani Customer Care & Services Technology & Operations
Panji Irawan Treasury Treasury, FI & Special Asset Management
Didiek Hartantyo FI Coverage & Solutions Treasury, FI & Special Asset Management
Agus Sudiarto Special Asset Management Treasury, FI & Special Asset Management
Mustaslimah Procurement & Fixed Assets Treasury, FI & Special Asset Management
Himawan E. Subiantoro Compliance Compliance & Human Capital
Ridzki Juniadi Human Capital Services Compliance & Human Capital
Sanjay Bharwani Human Capital Strategy & Policy Compliance & Human Capital
I Nengah Rentaya Learning Center Compliance & Human Capital
M. Arifin Firdaus Legal Compliance & Human Capital
Bambang Ari Prasodjo Culture & Service Specialist Compliance & Human Capital
Agus Dwi Handaya Strategy & Performance Finance & Strategy
Haryanto Sukandar Accounting Finance & Strategy
Sukoriyanto Saputro Corporate Secretary Finance & Strategy
Setyowati Policy, System, & Procedure Finance & Strategy
Lisana Irianiwati Market & Operational Risk Risk Management
Tedi Nurhikmat Credit Risk & Portfolio Management Risk Management
Sulaeman Corporate Risk 1 Risk Management
Henry Sihotang Corporate Risk 2 Risk Management
Kartini Sally Commercial Risk Risk Management
Santaputra Pita Consumer Risk Risk Management
E. Wiseto Baroto Retail Risk Risk Management
Titiek Setiyowati Wholesale Banking Audit Internal Audit
Hidayat Prabowo Retail & Corporate Center Audit Internal Audit
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GROUP HEADS
INSTITUTIONAL BANKING
JIANTOK HARDJIMAN | Institutional Banking I Group
MANGKOE SASMITO | Institutional Banking II Group
CORPORATE BANKING
BAMBANG SETYOGROHO | Corporate Banking I Group
SUPRIYUSMAN | Corporate Banking II Group
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RAFJON YAHYA | Corporate Banking Agro Based Group
ALEXANDRA ASKANDAR | Syndicated & Structured Finance GroupELISABETH R.T. SIAHAAN | Corporate Banking III Group
RAHMA N. HARDI | Corporate Transaction Banking Sales Group
GR
OU
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commercial & business banKinG
royKe tumilaar | Jakarta Commecial Sales Group
Earned his Bachelor of Management Economics
Degree from Trisakti University in 1987 and
obtained his Master of Business Finance Degree
from the University of Technology, Sydney, in
1999.
He came to Bank Mandiri in 1999 through the
legacy Bank Dagang Negara (BDN), where his
last position was as a member of the Professional
Team for Loan Settlement in Jakarta..
In 2007, he was appointed Group Head Regional
Commercial Sales 1, where he stayed until May
2010, in which month he was promoted to Group
Head Jakarta Commercial Sales, a position which
he continues to hold to date. In August 2009, he
was also appointed a commissioner of Mandiri
Sekuritas.
santoso budi riyanto | Regional Commercial Sales II Group
Graduated from General Sudirman University in 1981
with a Bachelor of Economics Degree, majoring
in Business Economics, and obtained his Master’s
Degree in Management from the Satyagama
University, Jakarta, in 1997.
He joined Bank Mandiri in 1999 via Bank Dagang
Negara (BDN), where his last position was Branch
Head.
After moving to Bank Mandiri, he served in a variety
of positions up to 2007, including Hub Manager, CBC
Manager, and Regional Manager.
In 2007, he was appointed Group Head Regional
Commercial Sales 2 Group, a position which he
continues to hold to date.
tatanG tabroni | Business Banking I Group
Graduated with a bachelor’s degree from the
Bogor Institute of Agriculture in 1987 and a master
of marketing degree from Gadjah Mada University
in Yogyakarta in 1997.
He joined Bank Mandiri in 1999 via Bank Ekspor
Impor Indonesia (BankExim), where he last served
as a member of the management team in the
Banda Aceh branch. In 2006, he was appointed
Credit Termination Officer (PKMK) in Commercial
Risk I Group, where he remained until May 2010.
In June 2010, he was promoted to Group Head
Business Banking I, where he continued to serve as
of 31 December 2010.
group headS
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aquarius rudianto | Regional Commecial Sales I Group
Graduated with a bachelor’s degree in FISIP from
Padjajaran University in 1990.
He commenced his carrier at PT Bank Ekspor
Impor Indonesia. For the last four years he
successively served as Bank Mandiri’s Commercial
Banking Center Manager in Banjarmasin and
Medan.
He was appointed Group Head Regional
Commercial Sales 1 Group on 1 July 2010, a
position that he continues to hold to date.
302
c. Paul teHusiJarana | WTB Solution Group
Earned his Masters of Business Administration
(MBA ) degree from the University of Southern
California, Los Angeles , USA, in 1998.
He came to Bank Mandiri in 1999 via Bank Dagang
Negara (BDN), where his last position was
Treasury Manager in the Los Angeles office.
Since joining Bank Mandiri, he has served in a
variety of positions, including as Group Head
Compliance Group between 1999 and 2003, and
Group Head Treasury Group between 2003 and
2005.
In 2006, he was appointed Group Head Product
Management Group, which in 2009 became the
Wholesale Transaction Banking Solution Group, of
which he continues to be Head.
aGus fuad | Business Banking II Group
Graduated with a bachelor of education degree
from STIE Indonesia in 1994, and a master of
marketing degree from Airlangga University in
1999.
He came to Bank Mandiri in 1999 via Bank
Pembangunan Indonesia (Bapindo), where he
last served as Head of the Madya Branch in
Banjarmasin. In 2006, he was appointed Manager
Region X Makassar, where he served until 2009.
In January 2010, he was promoted to Group Head
Business Banking II, a position which he continues
to hold to date.
Heri Gunardi | Jakarta Network Group
Graduated with a Master of Science degree in
Finance and Accounting from the Graduate School of
Management, University of Oregon, USA, in 1991.
He joined Bank Mandiri in 1999 via Bank
Pembangunan Indonesia (Bapindo) where his
final position was Head of Fixed Income and Bond
Syndication Sub-Department.
In 2003, he was appointed a director of AXA
Mandiri Financial Services, and in January 2006
was promoted to Group Head Wealth Management
at PT Bank Mandiri (Persero) Tbk, and to Chief
Commissioner of AXA Mandiri Financial Services.
In January 2009, he was appointed Group Head of
Jakarta Network, and as Chief Commissioner of PT
Mandiri Manajemen Investasi, which positions he
continues to hold to date.
micro & retail banKinG
marWan budiarsyaH | Regional Network Group
Graduated from Gadjah Mada University –
Yogyakarta in 1980.
He joined Bank Mandiri in 1999 via Bank Ekspor
Impor Indonesia (BankExim) where his last position
was Branch Manager.
In 2006, he was appointed as Group Head of
Regional Network Group, a position which he
continues to hold to date.
Gr
ou
P H
ea
ds
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RIZA ZULKIFLI | Mass Banking Group
RICO USTHAVIA FRANS | Electronic Banking Group
NIXON LP NAPITUPULU | Micro Network Development Group
TARDI | Micro Business Development Group
GROUP HEADS
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INKAWAN D. JUSI | Wealth Management Group
CONSUMER FINANCE
HANDAYANI | Consumer Cards Group
SARASTRI BASKORO | Consumer Loans Group
GR
OU
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O.C. HARRY PUDJIATMOKO | IT Operations Group
TECHNOLOGY & OPERATIONS
SURESH GUMMALAM | IT Business Solutions & App. Services Group CHRISNA PRANOTO | Credit Operations Group
HERRY RUKMANA | Central Operations Group
GROUP HEADS
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RAIZAL MUNIR | Electronic Channel Operations Group
MOHAMMAD GUNTUR | IT Planning, Policies, Procedures & Arch. Group
BASU VITRI MANUGRAHANI | Customer Care & Services Group
GR
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PANJI IRAWAN | Treasury Group
TREASURY, FI & SPECIAL ASSET MANAGEMENT
DIDIEK HARTANTYO | Financial Institutions Coverage & Solutions Group
AGUS SUDIARTO | Special Asset Management Group
MUSTASLIMAH | Procurement & Fixed Assets Group
GROUP HEADS
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RIDZKI JUNIADI | Human Capital Services Group
COMPLIANCE & HUMAN CAPITAL
HIMAWAN E. SUBIANTORO | Compliance Group SANJAY N. BHARWANI | Human Capital Strategy & Policy Group
I NENGAH RENTAYA | Learning Center Group
GR
OU
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M. ARIFIN FIRDAUS | Legal Group
BAMBANG ARI PRASODJO | Culture Specialist Group
FINANCE & STRATEGY
AGUS DWI HANDAYA | Strategy & Performance Group
HARYANTO SUKANDAR | Accounting Group
GROUP HEADS
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SUKORIYANTO SAPUTRO | Corporate Secretary Group
SETYOWATI | Policy, System & Procedure Group
RISK MANAGEMENT
LISANA IRIANIWATI | Market & Operational Risk Group
TEDI NURHIKMAT | Credit Risk & Portfolio Management Group
GR
OU
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SULAEMAN | Corporate Risk I Group
HENRY SIHOTANG | Corporate Risk II Group
SANTAPUTRA PITA | Consumer Risk Group
KARTINI SALLY | Commercial Risk Group
GROUP HEADS
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E. WISETO BAROTO | Retail Risk Group
INTERNAL AUDIT
TITIEK SETIYOWATI | Wholesale & Corporate Centre Audit Group
HIDAYAT PRABOWO | Retail Audit Group
GR
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LIST OF BRANCHES• OVERSEAS BRANCHES/ SUBSIDIARIES REPRESENTATIVE OFFICE• BANK MANDIRI BRANCHES NETWORK• COMMERCIAL BANKING CENTERS• BUSINESS BANKING CENTERS• MICRO BUSINESS UNIT• MANDIRI MICRO UNIT
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OV
ER
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BR
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/SU
BS
IDIA
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S R
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RE
SE
NTA
TIV
E O
FF
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S
OVERSEAS BRANCHES/SUBSIDIARIES REPRESENTATIVE OFFICES
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BANK MANDIRI BRANCH NETWORK
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BA
NK
MA
ND
IRI B
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NC
H N
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LIST OF CBC
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T O
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Your
Dre
am
LIST OF MBU
358
LIS
T O
F M
BU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
359
LIST OF MBU
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
360
LIS
T O
F M
BU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
361
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
LIST OF MBU
362
LIS
T O
F M
BU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
363
LIST OF MBU
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
364
LIS
T O
F M
BU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
365
LIST OF MBU
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
366
LIS
T O
F M
BU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
367
LIST OF MBU
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
368
LIS
T O
F M
BU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
369
LIST OF MBU
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
370
LIS
T O
F M
BU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
371
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
LIST OF MBU
372
LIS
T O
F M
BU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
373
LIST OF MBU
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
374
LIS
T O
F M
BU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
375
LIST OF MBU
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
376
LIS
T O
F M
BU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
377
LIST OF MBU
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
378
LIS
T O
F M
BU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
379
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
LIST OF MBU
380
LIS
T O
F M
BU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
381
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
LIST OF MBU
382
LIS
T O
F M
BU
/LIS
T O
F M
MU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
LIST OF MMU
383
LIST OF MMU
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
384
LIS
T O
F M
MU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
385
LIST OF MMU
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
386
LIS
T O
F M
MU
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
387
LIST OF MMU
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
388
LIST OF MBDC
LIS
T O
F M
MU
/LIS
T O
F M
BD
CA
nnual Report 20
10 P
T B
ank Mandiri (P
ersero) Tbk. | B
uilding Your Dream
389
STATEMENT OF THE BOARD OF COMMISSIONERS
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
390
DA
FTA
R C
AB
AN
G B
AN
K M
AN
DIR
I, BB
C
STATEMENT OF THE BOARD OFDIRECTORS
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
391
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
392
14 11
10
3 7
6 2
5 8
1 9
12 4
15 13
Directors &
EVP Coordinators
January – May 2010
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
393
PT Bank Mandiri (Persero) Tbk.Plaza MandiriJl. Jend. Gatot Subroto Kav. 36-38Jakarta 12190, IndonesiaTel. (62-21) 526 5045, 526 5095Fax. (62-21) 527 4477, 527 5577www.bankmandiri.co.id
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
394
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
395
BAPEPAM – LKCROSS REFERENCE
BAPEPAM – LK CROSS REFERENCE
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
✓
✓
✓
✓
396
BA
PE
PA
M –
LK
CR
OS
S R
EF
ER
EN
CE
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
ream
397
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
BAPEPAM – LK CROSS REFERENCE
398
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
reamB
AP
EP
AM
– L
K C
RO
SS
RE
FE
RE
NC
E
399
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
BAPEPAM – LK CROSS REFERENCE
400
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
reamB
AP
EP
AM
– L
K C
RO
SS
RE
FE
RE
NC
E
401
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
✓
✓
✓
BAPEPAM – LK CROSS REFERENCE
402
Annual R
eport 2010
PT
Bank M
andiri (Persero) T
bk. | Building Your D
reamB
AP
EP
AM
– L
K C
RO
SS
RE
FE
RE
NC
E
403
Ann
ual
Rep
ort
2010
P
T B
ank
Man
diri
(P
erse
ro)
Tbk
. | B
uild
ing
Your
Dre
am
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