building trust through integrity - acua 4 what we’ll cover today • the expanding role of audit...

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Courageous Leadership:Building Trust through Integrity

Loretta Love Huff, MBA

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Integrity

Integrity

Partnership

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Integrity

60% > 4X profitsPartnership

Integrity

60% > 4X profitsPartnership

Donors?

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What we’ll cover today• The expanding role of Audit

• 4 ‘A’s for change

• 7 components of courageous leadership

• 6 behaviors that create credibility, connection and trust

• Promoting partnership

Who am I & how did I get here? President, National Speakers Assn - AZ

Past President,NAWBO Phoenix

BS PsychologyMBA Finance, U of Chicago

Phoenix Business Journal,Top Women in Business Honoree

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Too shy to say “Hi”

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My Dad’s Corner Drug Store

My evolutionI had that idea!

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Transformation = Freedom

All people express their unique gifts in pursuit of their highest selfactualization.

Organizations honor those gifts in pursuit of their business goals.

Outcome: Happy, productive, profitable workplaces

My vision: What I’m aiming for

© 2006 – 2015 Emerald Fiji Management

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The genesis of my first book


THE EVOLVING ROLE OF AUDIT

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What’s my job, really? This?



Or this?

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How do you make the leap…

How do you make the leap…From being perceived as Audit Police?

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How do you make the leap…To Business Partner?

How do you make the leap…To Profit Maximizer?

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How do you make the leap…

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1. Personal Mastery

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The BAR Theory


BELIEFSBELIEFS

ACTIONS

BELIEFS

The BAR Theory

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The BAR Theory

ACTIONSACTIONS

RESULTSRESULTSBELIEFSBELIEFS


The BAR Theory at work


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“We all have more options than we generally seeand more control than we tend to take.”

Loretta Love Huff

Fundamental Belief

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You know you need to try something different,but …

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You’re trapped by your beliefs, habits and fears

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“I learned that courage was not the absence of fear, but thetriumph over it. The brave man is not he who does not feel afraid,but he who conquers that fear.”

Nelson Mandela


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4 A’s 4 Change

ACCOUNT


ASPIREASPIRE

ACCOUNT


ASPIREASPIRE ASSESSASSESS

4 A’s 4 Change

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ACCOUNT


ASPIREASPIRE ASSESSASSESS ACTACT

4 A’s 4 Change

ACCOUNT


ASPIREASPIRE ASSESSASSESS ACTACT ACCOUNTACCOUNT

4 A’s 4 Change

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2. Proactive, Strategic Focus

3. Influence

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Here’s the fatal flaw…

Assuming people are just like youand take action for

the same reasons you do


Recognizing behavior styles

Fast & outspoken

Cautious &reflective


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Recognizing behavior styles

Questioning& skeptical

Accepting &warm

Fast & outspoken

Cautious &reflective


Questioning &skeptical Accepting & warm

Fast &outspoken

Cautious& reflective

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THE DIRECTORResults, controlDecisive, direct, accept challengesImpatient, strong willedQuick, take action


Fast &outspoken




THE IDOLPeople oriented, optimisticRecognition needed, entertainingExpressive, outgoingEnthusiastic, energizing


Fast &outspoken



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SUPPORTING ROLEStable, cooperative, predictableDeliberate, work in backgroundDiplomatic, consistentGood listener, sympathetic


Fast &outspoken





THE CRITICAnalytical, concernedAccurate, orderly, deliberate

Correct, quality consciousSystematic, plan ahead

SUPPORTING ROLEStable, cooperative, predictableDeliberate, work in backgroundDiplomatic, consistentGood listener, sympathetic


Fast &outspoken




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• GOAL: Results, control

• FEAR: Losing control, being taken advantage of

• BUYING BASIS: What service does for him/her

• SELLING STRATEGY: Highlight potential results

• The BENEFIT to him/her…

Influencing The Director


• GOAL: People involvement, recognition

• FEAR: Rejection; loss of approval

• BUYING BASIS: Who is using the service

• SELLING STRATEGY Service’s appeal to others


Influencing The Idol


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• GOAL: Security, stability

• FEAR: Sudden change; losing security

• BUYING BASIS: How the service will stabilize his/her world

• SELLING STRATEGY: “Support” provided by service


Influencing The Supporting Actor


• GOAL: Accuracy, order

• FEAR: Criticism of performance, lack of standards

• BUYING BASIS: Why the service is a logical investment for him/her

• SELLING STRATEGY: “Track record” of the service


Influencing The Critic


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3. Team Leadership

Proactive Problem Finder/Solver

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(Discreet) Conduit & Purveyor of Information

Articulator of Values

• Shared values

• Connect us

• Motivate & inspire us

• Help solve disputes

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Vision

6 Skills that Create Credibility,Connection & Trust

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i. Communication

• Keep people informed byexplaining policies and decisionsand providing accuratefeedback.

• Be candid about one’s ownproblems and limitations.

• Tell the truth

ii. Support

Be available and approachable. Provide help, advice, coaching andsupport for team members and clients.

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iii. RespectActively listen to the ideas and concerns of others. Delegate to

develop staff.

iv. FairnessBe objective and impartial. Be quick to give credit and recognition

to those who deserve it.

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v. Predictability/Reliability• Be consistent and predictable in daily affairs. Keep both

expressed and implied promises.

vi. CompetenceEnhance your credibility by demonstrating good business sense,

technical ability and professionalism.

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4. Brand management of Audit functionWhat do you want to be known for?

4. Brand management of Audit function

Police?What do you want to be known for?

Partner…Producer?• Compile & share wisdom• Show compassion• Educate proactively• Document and celebrate

aversions & successes

• Make people feel guilty• Have a righteous attitude• Take pleasure in their demise• Be indiscreet• Be devoid of compassion

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5. Diversification & transfer of knowledge• Stay abreast of the news• Ask, ‘What does this mean for us’?• What new potential risks are arising?• Are we keeping up with technology?• Who else needs to know this?

6. Fiscal stewardship• Translate insights from projects to recommendations for others

to follow.

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Partnership: DrivingBusinessValue (weaver.com 9/14)

• Understand the business and its strategic plan• Identify key risks of new KPIs• Stay abreast of new internal initiatives, processes & technologies• Communicate potential risks (in business terms)• Help improve efficiencies• Recommend controls that mitigate risk• Establish key metrics for a refocused IA function

7. Reinvention/transformation

building trust through integrity - acua 4 what we’ll cover today • the expanding role of audit...

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